Google Problem Reported to GetHuman by GetHuman-gganasn

October 30th, 2017

Report Details

Summary of the problem
can't log in to phone
Company and department tried
Google - Customer Service
Reported by
GetHuman-gganasn - GetHuman user since October 31, 2015
Problem classification
Google: Setup an account
Date of incident
October 21st, 2017
Reported by GetHuman-gganasn
Reported on October 30th, 2017 from Montana
Problem report / further detail
factory reset phone. now i can't not log in. i have to verify my gmail and it keeps saying please log in with account that was logged in before.
How GetHuman-gganasn attempted to contact Google
Tried calling Google Customer Support Number 650-253-0000
Was equipped with the following information
Date of Birth, Last name, Phone Number on Account, Account ID, Email on Account, Email
Reported back to GetHuman as fixed
Fixed, on November 16th, 2017

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