Groupon Problem Reported to GetHuman by GetHuman-mlbonav

October 31st, 2017

Report Details

Summary of the problem
I need to reach the Pillow* company I placed order with
Company and department tried
Groupon - Customer Help
Reported by
GetHuman-mlbonav - GetHuman user since April 18, 2017
Problem classification
Groupon: General Support Issue
Date of incident
October 27th, 2017
Reported by GetHuman-mlbonav
Reported on October 31st, 2017 from Pennsylvania
Problem report / further detail
I placed an order yesterday with Pillow*.com and realized it did not ask for the name to be engraved. I immediately emailed them, but have not heard back. There is no telephone number for them to contact directly so I need your assistance. If I cannot update my order, I do not want it as it is a monogrammed pillow case without a name as of today. Michele
How GetHuman-mlbonav attempted to contact Groupon
Tried emailing Groupon Customer Support at
Was equipped with the following information
Account ID, First name, Phone number, Home address
Reported back to GetHuman as fixed
Fixed, on November 18th, 2017

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