Pennsylvania Department of Revenue Customer Service Issues

I submitted my mileage without a daily log, and they requested me to contact them. I have been unable to reach them over the phone despite trying daily from 8am to 5pm. They wouldn't provide my driving mileage because I didn't know I needed to maintain a log and send it daily. I calculated my driving miles monthly and then added the totals together before submitting. I recently attempted to call using [redacted] but consistently receive a busy signal. I work for Help Mates Inc., driving between locations to assist consumers, with varying distances each day. I previously kept a log but discarded it. Thank you for any assistance with this matter since I am unable to connect via phone.

Hello, I have a retail website and now need to charge sales tax, but can't locate the e-commerce tax rate in Pennsylvania. I expect to have [redacted] orders to Pennsylvania from Illinois, but this nexus issue is so complicated that I'm concerned it will be the demise of many small businesses like mine. I'm a one-person operation and can't imagine how difficult this will be going forward. Does Pennsylvania also require special use taxes along with online sales tax? How do I know which areas to charge what? Any guidelines would be helpful so I can add the correct tax rate into my website, at least for the states where I do the most business. It doesn't seem that any states are even prepared with this information on their Department of Revenue websites. Thank you, M.S./Illinois

I placed an online order with Walmart for a dietary supplement, an item that is usually tax-free when purchased in-store in Pennsylvania. However, I was charged nearly $7.00 in taxes for this $62.00 purchase. After contacting the 1-[redacted] number provided by Walmart, they mentioned they were unable to refund the tax amount. I wish to retain my order but request that the tax be reversed. My zip code is [redacted] in Souderton, PA, Montgomery County. Walmart explained that they determine tax charges based on zip codes, and I am seeking a refund of the tax I was charged.

I am an H&R Block tax preparer with a question about a client's 401k disbursement from Pennsylvania. The client lived in PA for the first half of [redacted] and all previous years. The company that paid out the $[redacted] 401k disbursement marked boxes 1, 2, and 14 with $[redacted]. As PA does not tax retirement income, should box 14 be zero? I am unsure if the company needs to correct the [redacted]-R or if there is a form for exemption. Our software is treating this as PA income and taxing it, which I do not want to ignore since clients also receive these forms.

My name is Larry Steffen, and I made a mistake when paying the PA state sales tax for January. Instead of sending $3,[redacted].61, I accidentally submitted $38,[redacted].61. I only realized the error when I received an overdraft notice from my bank after the 20th. I quickly contacted the PA of Revenue help desk and spoke with Tom, who helped me rectify the situation by submitting the correct payment. Tom mentioned that I would receive a penalty notice and advised me to reach out once I received it to have the amount reduced. However, due to the closure of the DOR Call Center because of the Covid-19 virus, I am unsure of the best way to proceed in getting the charge reduced or dismissed. Thank you, Larry Steffen from Summit Grill & Chill in Butler, PA.

My name is L.T. Zitkevitz, and I am inquiring about a PIT Notice. To access information or direct questions, I was instructed to visit revenue-pa.custhelp.com and enter the 3-digit notice code, which includes [redacted] and [redacted]. Unfortunately, when attempting this, I was unable to input the code. I am seeking the status of DLN 1[redacted]1 to confirm if it was received successfully. On August 18, [redacted] at [redacted], I emailed 13 pages to PA Dept of Revenue Bureau of Individual Taxes at [redacted], one day after receiving the notice. I acknowledge potential delays due to COVID-19 and appreciate your assistance in clarifying the situation. Thank you for your time and understanding.

I submitted my 4th quarter PA State Employer Withholding payment by phone. The amount due was $1,[redacted].27, scheduled to be deducted from my bank account on January 14th. However, I haven't seen this payment withdrawn yet. My accountant has the confirmation number, but I'm eager to know when the amount will be debited. Please confirm if you need my banking details again. My account number is [redacted]5 under Tanfield Lumber and Veneer. Kindly provide an update promptly. You can reach me at [redacted] or [redacted]. Thanks, Richard Tanfield.

I am having difficulty reaching a live representative at the Pennsylvania Department of Revenue regarding personal income tax matters. I am a tax professional assisting my clients with their tax issues. The provided number seems to only assist with business taxes. The website's call scheduling feature is not functional or shows no available appointments for the next five days. Any guidance on how to directly speak with a representative for personal income tax inquiries from Pennsylvania would be greatly valued.

I spent approximately 5 hours today, Monday, April 4th, at 8 a.m., trying to obtain a copy of my Retail Sales License. I called [redacted] and was on hold for 45 minutes. When I finally spoke to someone, I explained that I had not received my new Retail License, which expired on 03-[redacted]. The representative informed me that it was mailed in February and could not be reissued. I was directed to create an account on E TIDE.GOV.PA, which I did. Despite my efforts, after hours of attempting, I couldn't find a way to upload the license. I filled out the e-documents form with all necessary information, including my EIN#, account ID, business name, etc., but couldn't locate my Retail License to upload. I tried repeatedly without success. I'm 73 years old and not a computer expert, but I'm not unintelligent. Could someone please send me a new license via email? I've been a diligent deli owner, paying sales tax promptly for 29 years, and believe I've contributed enough to the Dept of Revenue to warrant this assistance. Thank you.

I am encountering issues applying for my tax rebate online as it keeps requesting documents related to disability, which I am not on. I have multiple jobs until at least June. Does the system always ask for all documents like address and birthdate? Furthermore, I made a significant error in my total income on my tax return and need to correct it before submission. I appreciate any help with these concerns. Thank you, Karen.

I scheduled a call back for 1 pm to inquire about my mother's rent rebate. I pressed 1 to confirm readiness but no one came on the line, the recording just kept replaying. Even after pushing 1 multiple times, there was no response. We provided the additional information requested in a letter electronically. On May 4th, a voicemail confirmed receipt of the rent rebate application from the Department of Revenue, advising no further action was necessary. I'm seeking guidance on how to check my mother's status online as the system keeps indicating she will receive a letter specifying required information.