Playstation Problem Reported to GetHuman by GetHuman-xianglia

November 2nd, 2017

Report Details

Summary of the problem
My PS* has red dots on the screen when I start it, and when I start a game it automatically shuts down my PS*
Company and department tried
Playstation - Customer Service
Reported by
GetHuman-xianglia - GetHuman user since April 30, 2016
Problem classification
Playstation: Account access
Date of incident
October 25th, 2017
Reported by GetHuman-xianglia
Reported on November 2nd, 2017 from New Jersey
Problem report / further detail
Today first time I turned on the PlayStation * and there were red dots and static lines on the monitor. Then a dialog prompt to report problems. After that it tries to reboot itself, it comes up to the home screen with red dots and blue dots and static lines. Then when I enter in a game it automatically turns off all the way.
How GetHuman-xianglia attempted to contact Playstation
Tried calling Playstation Customer Support Number 800-345-7669
Was equipped with the following information
Console Type, Home address, Date of Birth, Purchase Amount, Game, First name, Email on Account, Password, Phone number, Name, Transaction Number, Email
Reported back to GetHuman as fixed
Fixed, on November 13th, 2017
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