Playstation Problem Reported to GetHuman by GetHuman-roxasora

November 5th, 2017

Report Details

Summary of the problem
Random Rest mode*turn off issue for PS*
Company and department tried
Playstation - Customer Care
Reported by
GetHuman-roxasora - GetHuman user since July 31, 2017
Problem classification
Playstation: Refund
Date of incident
November 1st, 2017
Reported by GetHuman-roxasora
Reported on November 5th, 2017 from South Dakota
Problem report / further detail
My PS* keeps randomly going into rest mode without me doing anything at all. I'll be playing a game or watching something on Hulu*Netflix and just suddenly goes into rest mode. Your piece of **** update is Ruining my enjoyment!!! You need to fix this stupid update RIGHT NOW! And don't give me that "clarify" BS. You know exactly what I'm talking about!
How GetHuman-roxasora attempted to contact Playstation
Tried tweeting @AskPlayStation to see if Playstation Customer Service would respond
Was equipped with the following information
Console Type, Last name, Home address, Password, Game, Phone number, Email, Email on Account, First name
Reported back to GetHuman as fixed
Fixed, on November 11th, 2017
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