ScentBird Problem Reported to GetHuman by GetHuman-trineshi

November 27th, 2017

Report Details

Summary of the problem
Says not subscribed but charged my card twice
Company and department tried
ScentBird - Customer Service
Reported by
GetHuman-trineshi - GetHuman user since April 21, 2017
Problem classification
ScentBird: Customer Service Issue
Date of incident
November 20th, 2017
Reported by GetHuman-trineshi
Reported on November 27th, 2017 from Kentucky
Problem report / further detail
It asked for the Cvv on back of my card twice..it was correct twice. So I hit done or subscribe twice. I was charged twice while the site says I'm not yet subscribed
How GetHuman-trineshi attempted to contact ScentBird
Tried emailing ScentBird Customer Support at support@scentbird.com
Was equipped with the following information
Home address, Last name
Reported back to GetHuman as fixed
Fixed, on December 6th, 2017

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