US Bank Problem Reported to GetHuman by GetHuman-traceyha

November 5th, 2017

Report Details

Summary of the problem
Cashing my check
Company and department tried
US Bank - Home Loans & Mortgages
Reported by
GetHuman-traceyha - GetHuman user since July 12, 2016
Problem classification
US Bank: Lost or Stolen Card
Date of incident
October 25th, 2017
Reported by GetHuman-traceyha
Reported on November 5th, 2017 from Rhode Island
Problem report / further detail
I have a account with you guy and I got my income tax check on the check has me and my wife name on it she not on my account we just got married she haven't got her name change on drive licensed yet only on her social security card and they won't deposited or cash my tax return
How GetHuman-traceyha attempted to contact US Bank
Tried calling US Bank Customer Support Number 800-872-2657
Was equipped with the following information
First name, Home address, Account ID, Your birthday, Card number, Address on account, Email, Name on account, Phone number
Reported back to GetHuman as fixed
Fixed, on November 8th, 2017

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