Uber Problem Reported to GetHuman by GetHuman-suhasgu

December 3rd, 2017

Report Details

Summary of the problem
Complaint for Uber
Company and department tried
Uber - Customer Care
Reported by
GetHuman-suhasgu - GetHuman user since September 29, 2017
Problem classification
Uber: Lost Item
Date of incident
November 27th, 2017
Reported by GetHuman-suhasgu
Reported on December 3rd, 2017 from New York
Problem report / further detail
My account was used by someone in Russia to take a trip. I had not authorized it and I had my credit card billed for $**.**. After this unauthorized charge, I am unable to login to my Uber account. My email ID was *****@***.com and my mobile * is ***-***-****. I need this unauthorized charge to be credited back. It looks my account has been hacked and I need this to be resolved and should be able to access my account. It now says someone is already registered with my email. I did not travel to Russia and I am US citizen based in Tampa area, Florida - Suhas
How GetHuman-suhasgu attempted to contact Uber
Searched around for a Uber FAQ on help.uber.com
Was equipped with the following information
Full name, Phone number
Reported back to GetHuman as fixed
Fixed, on December 19th, 2017

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