United Airlines Problem Reported to GetHuman by GetHuman66611

December 1st, 2017

Report Details

Summary of the problem
Trying to request refund or credit by cancelling a booking done through an online agency for non-refundable tickets
Company and department tried
United Airlines - Mileage Plus Reservations
Reported by
GetHuman66611 - GetHuman user since August 26, 2017
Problem classification
United Airlines: General Customer Error
Date of incident
November 22nd, 2017
Reported by GetHuman66611
Reported on December 1st, 2017 from Virginia
Problem report / further detail
Agency has attempted and replied saying medical reason documented by physician for Zika Virus affecting my recently pregnant wife was only considered in ****. However cdc website still raises concerns for travel to mexico.
How GetHuman66611 attempted to contact United Airlines
Searched around for a United Airlines FAQ on united.com
Was equipped with the following information
First name, Phone number, Last name, Email, Name on booking, Account ID, 6 Character booking reference
Reported back to GetHuman as fixed
Fixed, on December 17th, 2017

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