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Ventra Chicago Customer FAQ

Top Answers & How-to Guides

What is Ventra Chicago's Phone Number?

The question we are asked most often is about how to talk to Ventra Chicago customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where can I go to resolve issues with my Ventra card?

For prompt assistance in resolving issues with your Ventra card, there are several options available. Firstly, you can visit any Ventra...
Ask any question you have about Ventra Chicago customer service, get an answer now.
Contact Ventra Chicago customer service

Fare Payment

What types of fare payment can I use with Ventra?

With Ventra Chicago, you can use different types of fare payment for a seamless commute. The accepted payment methods include contactless...
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Is there a fee for obtaining a Ventra card?

Yes, there is a fee associated with obtaining a Ventra card. The card itself costs $5, but upon activation, the full $5 becomes transit...
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Usage

Can I use Ventra on buses and trains?

Yes, you can use Ventra on both buses and trains in Chicago. Ventra is the official fare payment system for the CTA (Chicago Transit...
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Can I transfer funds from one Ventra card to another?

No, you cannot transfer funds from one Ventra card to another. Ventra cards are non-transferable and funds cannot be moved between...
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Vending Machines

Where can I find Ventra vending machines?

Ventra vending machines can be found at various locations throughout the city. They are strategically placed at CTA rail stations,...
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Issue Resolution

Where can I go to resolve issues with my Ventra card?

For prompt assistance in resolving issues with your Ventra card, there are several options available. Firstly, you can visit any Ventra...
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Help me with my Ventra Chicago customer service issue

Ask any question you have about Ventra Chicago customer service. We will do our best to get you answers right away.
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