Xbox Problem Reported to GetHuman by GetHuman-mcmuffin

November 12th, 2017

Report Details

Summary of the problem
No longer can get into email associated with Microsoft account
Company and department tried
Xbox - Customer Care
Reported by
GetHuman-mcmuffin - GetHuman user since September 24, 2015
Problem classification
Xbox: General Support Issue
Date of incident
November 9th, 2017
Reported by GetHuman-mcmuffin
Reported on November 12th, 2017 from District of Columbia
Problem report / further detail
Says someone might be using my account so to sign in i need to get a code to verify but the email address I used years ago I cannot get into. What do I do?
How GetHuman-mcmuffin attempted to contact Xbox
Tried calling Xbox Customer Support Number 800-469-9269
Was equipped with the following information
Email Address, Account ID, Email, Serial Number, Home Address, Phone number, First name, Phone Number, Home address, Name of Account Holder, Last name
Reported back to GetHuman as fixed
Fixed, on November 30th, 2017

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