Adore Me Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Adore Me customer service, archive #1. It includes a selection of 10 issue(s) reported May 24, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I made a purchase from Adore Me but had trouble canceling the membership that I unknowingly signed up for. I expected to receive an email before being charged, but I was billed without any notification. The email address I provided for tracking my order didn't receive any updates. Strangely, they sent emails to my old email address that I no longer use, which may have been used for a previous order attempt that I abandoned. Despite my numerous emails, I have not received any response. I'm seeking a refund of $39.99. This experience gives me the impression that this company might not be trustworthy, especially since they are emailing the wrong address, making cancellation difficult, and are unresponsive via email or phone. If my issue isn't resolved soon, I will have to report this as a possible case of fraud and involve my bank.
Reported by GetHuman-megsnyd on Khamis, 24 Mei 2018 pukul 02.23
My purchased items are falling apart. I have been trying to reach out via messages and calls since March, shortly after buying them, but I have been ignored and treated rudely. I made the purchase due to battling breast cancer, and I feel like I have been taken advantage of. Despite being promised an escalation call, it never came through. The unavailability of speaking to a supervisor is disheartening, as it seems that customer satisfaction is not a priority. I kindly request someone from corporate to contact me promptly. Thank you for your assistance.
Reported by GetHuman-tammylam on Sabtu, 30 Jun 2018 pukul 18.00
I am disputing the payment for an undelivered order from May. Despite canceling my account as per your emails, I have been billed and you still have my credit card details on file. Remove it and cease my account. Legal action is being considered, as I have repeatedly asked to be left alone. The order was for a June wedding, never received, and multiple emails have been sent to stop. This situation with Adore Me is concerning. Further information is available on the BBB website and will be reviewed by my legal team. - C. Ardison This email is a culmination of unsuccessful attempts to contact the company.
Reported by GetHuman-rynne on Jumaat, 10 Ogos 2018 pukul 13.13
I am extremely disappointed as you have charged me for a product I returned unopened. Despite canceling my account, you still charged me $[redacted]+ on 10/1/18. I expect a credit to my account promptly. Why is there no phone number provided for assistance? This lack of communication is unacceptable. If this matter is not rectified today, I will not hesitate to share my negative experience online. Cancelling with your company was a frustrating process, and I have made multiple unsuccessful attempts to resolve this issue. Name: Faye Hunt [redacted] Pompei Lane #12 Naples, Florida [redacted]
Reported by GetHuman-faeyh on Isnin, 15 Oktober 2018 pukul 11.37
I cancelled my Adore Me subscription over three months ago, yet I have been charged for the last three months consecutively despite my cancellation. This has caused me significant financial stress due to the automatic payments depleting my account each time. Despite my explicit requests and having to go through the hassle of getting refunds for three months straight, Adore Me continues to deduct money from my account without consent. This has resulted in me having to borrow money from my ex-husband to cover important medical expenses for my children today. While I acknowledge that their products are of good quality, based on my frustrating experience with unauthorized charges, I would strongly advise against using their service to anyone. I urgently request the permanent cancellation of my Adore Me account.
Reported by GetHuman2907806 on Ahad, 12 Mei 2019 pukul 04.32
I signed up for, and my package took a long time to arrive. Unfortunately, all the items were the wrong sizes; I requested a cup size B but received a size 38DD instead. They charged me $20 on September 18, [redacted], before the order arrived, and then another $[redacted].85 on October 4, [redacted]. I want to return the package, cancel my subscription, and receive a refund promptly. I am extremely disappointed with this company.
Reported by GetHuman3706985 on Sabtu, 5 Oktober 2019 pukul 02.03
Hi Adore Me team, I am reaching out because I seem to have misplaced my personal link to your website and would like to skip this month's subscription. Due to recent events, such as the election, I got a bit distracted, and it would be greatly appreciated if you could refrain from charging me this month. Additionally, when I try to log in, I receive a message stating that my email is already in use, which is strange because it belongs to me. My email address is [redacted], and I go by Bonnie J Olson. I live on Yancy St NE, in East Bethel or Cedar, MN [redacted]. I hope this information helps you locate my account so I can regain access. Thank you for your assistance. If needed, my phone number is [redacted].
Reported by GetHuman5447214 on Isnin, 9 November 2020 pukul 18.46
I recently placed an order for myself and my mother, including teddies, workout gear, bathing suits, and other items. However, there were issues with the order and items were sent to a different address using my card, without my consent. I received items that I did not order, mostly pants, instead of the Mother's Day gift I was hoping for. I also attempted to order bras, but received a delivery notification for items I did not receive. I made sure to order to my home address, matching the one on my card, so I am unsure why this happened. I have had three bad experiences with adore resulting in a total of $[redacted] spent. I am concerned about the missing items and the money spent.
Reported by GetHuman-deedleja on Sabtu, 12 Jun 2021 pukul 22.02
Order number [redacted]18: I am reaching out regarding missing items from my order. The address on file is incorrect, and I was charged $[redacted].53. Unfortunately, my phone was lost, making it challenging to access my emails. I kindly ask for assistance via email @[redacted] or phone [redacted]. My accurate address is [redacted] Washakie St, Thermopolis, WY [redacted]. Additionally, I did not create this account; my name is Jessica Boedeker, not McMeans. Thank you for your help.
Reported by GetHuman-graceboe on Rabu, 26 April 2023 pukul 03.37
I recently returned from vacation to find construction on the road leading to my house, which is at the end of a hill. Despite no cars blocking the route, my box wasn't delivered. I had selected the items I wanted to keep before going on vacation. It's disappointing not to receive the box and be charged for items I didn't receive or want. The other return box is on its way back as I couldn't drop it off before leaving. I trust that once you receive it, my account will be credited, which is not an issue. Please contact me at [redacted].
Reported by GetHuman8570122 on Khamis, 17 Ogos 2023 pukul 20.50

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