Advance Auto Parts Customer Service Issues

Yesterday, I left my position at the Quakertown, PA store. The District Manager, Tom, inquired about my vaccination status. I explained that I had antibodies and therefore didn't feel the need for the vaccine. However, he insisted that I must wear a mask if I wasn't vaccinated, which I refused. Consequently, he informed me that I couldn't work without a mask due to company policy. Later, when I returned to the store, I was told that I had been terminated. I need a formal letter of termination for further action against the District Manager and Advance Auto. I believe I was discriminated against for choosing not to get vaccinated. You can reach me at [redacted] or [redacted]

I am reaching out to the Customer Care Department regarding a recent experience at the Advance Auto store located at [redacted] Unser Blvd. Albuquerque NM [redacted]. Last night, on 07-22-22, I arrived at the store around 6:30 PM only to find a sign on the door stating they would be closing at 7 PM, which caused some inconvenience. I had ordered parts online, and upon receiving them, realized they were incorrect for my vehicle. Following the instructions on the packing slip, I attempted to return the items to the store as advised. However, the staff, particularly Lindsey, the store manager, was unhelpful and rude throughout the process. Despite showing them the necessary information, I was met with a dismissive attitude that made the return difficult and unpleasant. After a series of frustrating interactions, I reached out to Customer Care where I spoke with Brian, who was incredibly helpful and assisted me in completing the return. Brian exemplified excellent customer service, unlike the store manager Lindsey, whose behavior was unacceptable for someone in a managerial position. I hope that my feedback can help improve the customer experience at this store.

I am seeking guidance on how to replace my battery. I encountered a frustrating situation in Middletown, Connecticut on Washington Street. I bought a battery but was unable to have it replaced at another store despite being told I was in the system during the purchase. The service at the store was demeaning, especially towards my girlfriend. Even though it is a product distributed by Advanced Auto Parts, the specific store did not honor it. The store's employees stated that purchases were recorded in their system, not requiring receipts. However, the lack of consistency caused me inconvenience and made me late for work. I believe the employees need further training on customer service, and a unified computer system would prevent such issues in the future.

I was scheduled to work today, Thursday, Sept 29. Despite a nearby hurricane, we only experienced rain and high winds last night, with minimal rain and near-zero winds now. I worked on Tuesday, with no mention of a schedule change. The store decided to close today without warning, causing me to miss a day's pay. It's likely I won't be rescheduled this pay period to make up for it. I'm trying to buy a house, but irregular hours and unexpected cancellations are making it challenging. My schedule is altered without notice, even though I always make an effort to cover shifts when needed. Although I was hired as a part-time driver, I enjoy my job and coworkers. I'm just puzzled by the store's closure without informing me. -Robert B.

I visited an Advance Auto store tonight in Greenville, SC on Laurens Rd. I felt disrespected by the staff who talked down to me and gave conflicting information about return policies. They seemed uninformed about their products and tried to upsell me unnecessarily. One employee even claimed that Rain-X doesn't make windshield wipers, which is untrue. I will not be returning to this location as their customer service was poor and unhelpful. I was even discouraged from contacting customer service for assistance. Can you please confirm if I can return the product I purchased as it is not powerful enough for my heater? I am willing to provide a photo of my receipt and the product. Thank you, Ashley G.

I purchased the wrong truck belt, initially had trouble returning it without the original package, but later found it and presented the receipt. The staff claimed it was from a different store without checking. After a disagreement, I threatened to contact corporate, to which the staff gave me a fake number. Customer service confirmed my receipt matched their store, but the local staff still refused the refund. After promises of a callback and a case number, no resolution was reached. I feel frustrated that I am being held responsible for their error in selling me the incorrect product.

I purchased a belt for my truck but it turned out to be the wrong one. Despite initially being told they couldn't accept the return without the original package, I later found it and went back with the receipt. The staff claimed the packaging wasn't theirs without verifying the receipt details. After mentioning contacting corporate, the staff provided a fictitious number. When I reached out to customer service and confirmed the receipt matched the product, they still refused the refund. Despite being promised a callback, no one followed up. I reiterated the situation, but they have yet to return my call. I'm simply looking to get my money back as I believe I shouldn't be penalized for their mistake.

I am requesting a letter stating my last day of work. I have been trying to obtain this information from Taija for several weeks now. It is urgent because my access to food assistance and my son's free school lunches are at stake. A simple letter confirming my last day of employment would suffice. I kindly ask for a prompt response via email or a phone call so I can have the necessary documentation in time. I am facing health challenges such as fibromyalgia, Hidradenitis suppurativa, and carpal tunnel syndrome in both my wrists and elbows. Due to these issues, I am unable to continue the work I was doing at Advance Auto Parts, and I am in the process of seeking medical treatment.

On October 18, [redacted], I purchased a car battery with a three-year warranty. I have now replaced it once under the warranty, but the store informed me that I can only replace it once. I still have time left on the warranty and nowhere does it state that I can only return it once. Both batteries failed before the three-year mark - why is this my fault? I have been a loyal customer for over 30 years and have always had positive experiences with your company. Additionally, when I bought a new battery, I had to install it myself as the store claimed it was in a strange place. I was even forced to leave my driver's license in the parking lot. This experience left me feeling disrespected after decades of patronage.