Aer Lingus Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Aer Lingus customer service, archive #1. It includes a selection of 20 issue(s) reported November 3, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
In the passenger information section, they only requested the first and last name, omitting the middle name or initial, which is common on tickets. When booking the ticket, I only included my mother's first and last name, whereas her passport includes her middle initial. I am worried about any discrepancies between the ticket and her passport. She is traveling from the US to Italy, so I want to ensure everything is accurate to avoid any problems. Thank you, Melissa V. REF#22RNJN
Reported by GetHuman-mvegas7 on Tuesday, November 3, 2015 8:41 AM
As a geriatric social worker, tomorrow I will be accompanying Mr. John Mitchell to the airport for his flight to Shannon. He informed me about his travel plans to Galway. Today, I checked on his preparedness for the trip, but unfortunately, he could not find his flight details due to his computer being shipped. Can you kindly verify his flight details for tomorrow's journey on May 3rd and arrange a wheelchair service to assist him to the gate? Thank you.
Reported by GetHuman9026 on Tuesday, May 3, 2016 3:08 PM
Hello, I am Ann Alexander with booking reference # 2748MW. I am currently checked in for Flight [redacted] this afternoon. Unfortunately, my initial flight from Grand Rapids to O'Hare was cancelled and I was rebooked on a later flight, causing further delays. This may result in a tight connection at O'Hare for my international flight. I kindly request to be rebooked on the later Flight [redacted], where I have previously traveled. If possible, I would appreciate a window seat assignment on this alternative flight. Your prompt assistance is greatly appreciated. Thank you. Ann Alexander P.S. Please send your response to [redacted] in addition to the triton address.
Reported by GetHuman669668 on Wednesday, May 9, 2018 4:39 PM
My name is David H. I tried to book a flight with Aer Lingus for two people on March 14, [redacted], costing $1,[redacted].90. The transaction failed due to a website error, but the amount was deducted from my account. Despite multiple calls and emails to customer service, I have not received a refund in two months. This has been the worst customer service experience, and if my money isn't refunded soon, I will involve a lawyer. I initially tried booking flights to Ireland from June 7th to 24th via London Heathrow. On March 23rd, I managed to book flights for four people using a different credit card. To my surprise, I later found out that the initial payment for two people had gone through. My bank statement confirms this unauthorized charge of $1,[redacted].90 by Aer Lingus on March 14th, which they deny every time I contact them. I demand an immediate refund of my money.
Reported by GetHuman-hoban on Wednesday, May 9, 2018 11:30 PM
I regret to inform you that I need to cancel my reservation with Aer Lingus, booking reference 2RP25S, due to family circumstances. My mother is in hospice, and unfortunately, it seems she may not have much time left. As the closest relative, I am actively involved in caring for her at this challenging time. I am aware that my reservations are non-refundable, but I am wondering if there is a possibility to use the payment as credit for a future flight. Additionally, I had paid for round-trip seat reservations; could this part of the reservation be refunded or transferred as credit for a future booking? Despite my previous attempt to cancel, I recently received a flight confirmation, which has caused me some concern that my cancellation request may not have been received by Aer Lingus. I would greatly appreciate the opportunity to speak with someone from your office or to receive a detailed response via email addressing these inquiries. Thank you for your assistance. Sincerely, Naomi R.
Reported by GetHuman-narudo on Monday, June 18, 2018 11:25 PM
My name is Shannon Brophy, and today I was supposed to fly out with Aer Lingus from Barcelona to Dublin, then Dublin to Boston where I live. Upon arriving at the airport three hours early, I was surprised to receive a “stand by” ticket, which I wasn't aware of. Alongside three of my friends, we were informed there wasn't enough space on the plane for us despite our luggage being onboard. We were told there were no more available flights to Boston that night and were scheduled to fly out the next day on Iberia airlines at 4:00 pm. I was given a paper with flight number “[redacted]” but with minimal details, unable to check in online. Feeling anxious, when I reached out to Iberia customer service, I struggled to communicate in English. I'm seeking reassurance that everything is in order for my flight back to Boston tomorrow after carefully planning this trip well in advance. I just hope to receive confirmation via email.
Reported by GetHuman833563 on Friday, June 29, 2018 5:28 PM
Dear Maginnis, I encountered an issue when trying to check in online for my flight to Lanzarote with booking reference 22CXFE. Despite providing all necessary details including passport numbers and dates of birth, my son was marked as unavailable due to sharing a name with his father. When I contacted customer service, I was informed that this is a common problem with their system but no solution was offered. They suggested using a middle name in the future, although this option was not provided during the online check-in process. Additionally, we are now unable to select seats near our family on rows 26 ABC. The representative stated that we must check in at the airport in Dublin, which is inconvenient with two kids in tow. The lack of a resolution through the online system, the absence of guidance on the website, and the unhelpful response from staff have left us disappointed and stressed about the upcoming check-in process. I believe this level of customer service is unacceptable. Regards, Lisa.
Reported by GetHuman-jam_ni on Tuesday, July 3, 2018 8:39 AM
I made a booking for three passengers on a flight from Faro to Dublin using the reference number 2NWRX2 under the name Jeannette Golden. The passengers are Jeannette, Michael, and Oisin Golden. Due to uncertain return dates, I purchased flex fares. Currently, only Oisin is keeping the flight accompanied by his father. I have checked Oisin in successfully. However, when attempting to change the flight for Michael and myself, the change affected all of us. Upon trying to revert the changes, the original flight EI495 for July 31st was not available. It is crucial to have Oisin on this flight. I urgently need to fly on July 22nd on EI495, and Michael needs to travel on July 28th on the same flight. Could you please assist in making these adjustments? Priority is ensuring Oisin is on EI495 on July 31st as he cannot travel alone, and my husband is also booked on this flight under a separate reservation.
Reported by GetHuman856306 on Friday, July 6, 2018 9:28 PM
I have submitted a claim three times now with no response from you at all. I am in need of this reimbursement. My luggage was lost on May 19, [redacted], on Flight EI122 from Chicago to Dublin and then to Italy. I received no contact from the airlines apart from the missing baggage claim Aviva in Venice. After 48 hours, I was instructed to buy necessities as my luggage was likely lost, which I did. Although my luggage was eventually returned on the fifth day, I had already made purchases as I was heading to Florence. The airlines informed me that my luggage never left Chicago and it was further delayed due to an error in the return date being listed incorrectly. I am seeking reimbursement for 94 Euros in US dollars. This incident disrupted my first five days in Italy greatly, and as a retired teacher on a modest pension, this money is crucial for my food budget. I have attached bank information and receipts three times. I need a response from you. My file reference number is VCEEI10368, and the other reference number I have is [redacted]. Unfortunately, despite numerous calls to Aer Lingus, I have been unable to reach the Claim department. I am unable to find any link to a complaint department. This lack of communication is frustrating.
Reported by GetHuman-mefencl on Tuesday, July 10, 2018 10:21 PM
I recently joined AerClub and added my Avios number to track air miles for my recent flight. However, despite speaking with customer service a few weeks ago, they were unable to assist and were supposed to call me back. I am currently on hold for more than 25 minutes. The BA Avios have not been recorded, and I am unsure if I can receive Avios or Aer Lingus miles for this trip. I entered our BA Avios numbers during online check-in on 6/20, but they were not recorded. My booking reference is 2AMNBW. I have not been satisfied with the Aer Lingus customer service so far and I hope this small request can be managed. I would appreciate a call back to confirm that this matter is being addressed. Thank you.
Reported by GetHuman-mauramcg on Sunday, August 5, 2018 5:08 PM
I am currently seeking to reunite with my 6-year-old daughter who traveled to Ireland alone last night due to my emergency hospitalization for cancer-related treatment. I was supposed to accompany her on the flight but couldn't due to medical reasons. I have been in touch with the airline over the past two days to keep them updated on my situation. While my experiences with the representative Cora were positive yesterday, today I am struggling to get information on whether I am cleared to travel after my doctor submitted a special assistance request. I feel a lack of urgency in their responses. I am eager to receive an update on my case (Booking Reference #2EA7TB, Case #[redacted]) so I can join my daughter and my parents in Ireland.
Reported by GetHuman-niamhk on Wednesday, August 8, 2018 11:10 PM
Hello, I'm reaching out regarding 2 missing pieces of luggage belonging to my daughter, who travelled from Lyon to Dublin on August 5, continuing to London, Houston, and finally El Paso, Texas. Her ticket number is [redacted][redacted], with flight numbers EI186 from Lyon and EI553 from Dublin. The last name associated with the booking is RuizVargas. We have filed a report with United (report number ELP25732m). I kindly request the luggage tag numbers from Aer Lingus as it was not given during check-in. It is crucial for tracking purposes. Also, we seek assistance in locating the last scanned city for the luggage in your system, as the generic response provided so far is not reassuring. Please advise on further steps we can take to ensure the luggage is found promptly. You can contact me via email at [redacted] or at 1-[redacted]. Thank you.
Reported by GetHuman-jaruizo on Friday, August 10, 2018 5:25 AM
I need to collect my suitcase that was forwarded from Vienna on August 9th to Philadelphia International Airport. I had an overnight stay in Dublin and arrived back on flight EI115 on August 10th. Unfortunately, my bag was left on the carousel and not at customer service. I was notified by phone to pick it up, but I never received an email with details on how to get it FedExed. I am handicapped and require assistance to reach the baggage claim area. I need to know when I can retrieve my large red suitcase with the tag label, as the AER LINGUS desk was closed yesterday. Please provide the hours and day for me to pick it up.
Reported by GetHuman979112 on Saturday, August 11, 2018 2:22 PM
I am looking to seek compensation for our family of four due to significant delays on our international flight from Naples to Dublin, causing us to miss our connecting flight to New York JFK. Despite checking in early, we were met with inefficiencies and poor communication from the airline staff. The lack of assistance for elderly passengers and the overall disorganization made our travel experience a nightmare. We were misled about our connection being held and ended up spending an unplanned night in Dublin before being rerouted to Newark. The additional expenses and missed activities have been frustrating, especially given the high cost of our original flights with Aer Lingus. I have been unable to reach anyone for assistance and the overall customer service experience has been disappointing. I am now seeking guidance on how to proceed with seeking compensation for the inconvenience and financial losses we have incurred.
Reported by GetHuman1083790 on Sunday, September 2, 2018 5:29 PM
I regret to inform you that Penelope Winnifred Kawalecki passed away on Aug. 2, [redacted], in France. I, Jack Kawalecki, opted to leave the seat vacant instead of accepting a rebate. While the seat was vacant for the Lyon to Dublin flight (EI551) on Aug. 4, it was filled on the Dublin to Toronto flight (EI129). Being aware that the seat was overbooked and subsequently filled, I am requesting a rebate. After informing the flight supervisor and submitting a formal complaint to Aer Lingus regarding this issue, I have yet to receive any response on my refund request. The E-ticket number is [redacted][redacted], and the Aer Lingus P.L.C. reference number is 2ATP66. Your prompt attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman-jkawale on Saturday, September 8, 2018 3:37 AM
Yesterday, September 16th, I booked a flight from Gatwick to Dublin through BA, but my flight was operated by Aer Lingus. Upon reaching the gate at 8:25, the Aer Lingus staff informed me that my flight, BA [redacted], was not on their board and directed me to the information desk. Concerned about missing my flight, I rushed back to the main area with my 10-year-old to seek assistance. After being redirected back to the gate, I faced confusion as the staff initially couldn't find my flight. Eventually, after a supervisor intervened, I was allowed to board. The whole experience was distressing, especially considering the circumstances of going to my uncle's funeral. I believe I deserve compensation for the inconvenience and stress caused. Regards, Paula Moore Cook
Reported by GetHuman-paula_mo on Monday, September 17, 2018 5:17 AM
On July 29, [redacted], my Aer Lingus flight was canceled. Despite rebooking for a later flight, upon arrival, our luggage was missing. Out of four affected passengers, three have recovered their belongings. Unfortunately, my suitcase, which was tracked but ultimately declared lost, has not been retrieved. Following advice, I submitted a refund claim for the two lost suitcases for which I had paid fees. One was found in Dublin, while mine remains missing. Despite contacting Aer Lingus via email on August 24, [redacted], and filing a complaint on September 11, [redacted], I have only received automated responses. I am eager to receive the promised refund and compensation for the lost luggage and its contents. The lack of communication from Aer Lingus is disheartening, and I am unsure of the next steps to take in pursuit of the compensation I am entitled to.
Reported by GetHuman1153670 on Monday, September 17, 2018 9:46 AM
Hello, I have a booking reference of 2HEHF6. I booked a flight through OPODO, where it was advertised for €[redacted]. However, after filling in my details, the price jumped to €[redacted]. I did not confirm this higher price, but the flight was booked automatically when the page loaded. I have contacted OPODO, and they advised me to reach out to Aer Lingus to cancel the booking. I am hoping for a full refund since I did not authorize the higher amount. Thank you, Anthony.
Reported by GetHuman-antoford on Thursday, September 27, 2018 7:47 PM
I experienced a delay on my JetBlue flight from Vegas to JFK today. Unfortunately, our connecting flight to Dublin was also delayed and we missed it as no Aer Lingus staff were available when we arrived at 8:50 pm. This caused further issues as I had connecting flights to Kerry. I am seeking reimbursement for those flights and the accommodation I had to arrange due to the missed connection. The situation caused a major inconvenience as I will now have to miss work. The delays were initially blamed on food catering issues, but despite seeing the truck arrive, there was no support when we complained. It's disappointing that no Aer Lingus personnel were present to assist us at JFK, making an already stressful situation even more challenging.
Reported by GetHuman1251351 on Wednesday, October 3, 2018 3:53 AM
I had a difficult experience trying to contact Aer Lingus by phone. Finally, when reaching them, I was instructed to make flight changes using the website. However, accessing the website was frustrating. It often didn't load properly and sometimes indicated I had no upcoming trips despite being in the middle of one. I urgently need to adjust my return flight to a flexible date due to my mum's cancelled heart operation. Potential reschedule dates are Oct 29th, Nov 12th, Nov 19th, or Dec 3rd, but not before my current return date of Oct 16th. I am struggling to navigate the website and compare different flight costs for date changes. I am desperate for guidance on whether to proceed with adjusting the flight multiple times with associated fees or opt for a flex fare. I'm feeling overwhelmed and need assistance resolving this matter promptly. Thank you for your help and advice.
Reported by GetHuman1253660 on Wednesday, October 3, 2018 3:49 PM

Help me with my Aer Lingus issue

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