Air Europa Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Air Europa customer service, archive #1. It includes a selection of 20 issue(s) reported June 28, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Ryanair flight from Marrakesh to Madrid has been delayed by 5 hours without any warning. Originally, I was scheduled to arrive at 20:55. As a result, I will miss my Air Europa flight from Madrid to Mallorca, which departs at 22:45. I will now be stuck in Marrakesh until at least 23:00. I am aware that Ryanair is known for not being helpful in these situations, only offering meaningless apologies. This is distressing because I had meticulously planned my flights with a 2-hour layover in Madrid. It's essential to understand that I am not a well-off tourist heading to Mallorca for a vacation. I am traveling to volunteer and provide childcare for a local family. I cannot afford Spain as a tourist destination, nor can I afford hotels in Madrid. I do not have the financial means to rebook or purchase a new ticket, and I run the risk of being stranded in Madrid if a solution is not found. I urgently need to be accommodated on a later flight to Mallorca, preferably in the morning of June 29th or later that day. Thank you for your consideration and assistance in this matter.
Reported by GetHuman830001 on Thursday, June 28, 2018 5:34 PM
Hello, I need to cancel my flight UX4530. Booking reference: RKE7NZ I was not notified about this cancellation by the agency where I made my reservation, which resulted in additional costs to make it back to France. We had to take another flight with a different airline to catch our connecting flight UX1297, which was not changed. Unfortunately, this flight was delayed by 1.5 hours, causing us to miss our connection. Therefore, I had to buy new tickets because the only flight offered was on September 4th instead of the original date of September 1st. I am requesting a refund for the airport taxes, reimbursement for the tickets I had to repurchase, and compensation for the inconvenience experienced. There were 9 of us traveling. The new tickets for our return to France cost us €[redacted].95 for all 9 passengers. Initially, my round trip flight cost €[redacted].53. Therefore, this trip has amounted to a total of €[redacted].48. I have already submitted a claim, but I have not received any updates to date. If I do not hear back within a month, I will seek mediation through tourism services. Awaiting your prompt response. Best regards,
Reported by GetHuman1346417 on Monday, October 15, 2018 9:00 AM
I flew from Palma Mallorca to Barcelona on Flight [redacted]. Our flight arrived late and our baggage took nearly an hour to be delivered at baggage claim. Some passengers, including a pilot, had to repeatedly speak with staff to address the issue. Air Europa cited being short-staffed for the delay. Due to the baggage delay, I missed my connecting flight to NYC on British Airways at 10am, leading to rebooking on Delta for $[redacted]. I also missed my NY connection, requiring an additional hotel stay and arriving home a day later. The pilot I spoke with agreed that Air Europa was at fault and I should be compensated for the extra expenses and inconvenience incurred over two days.
Reported by GetHuman1384549 on Sunday, October 21, 2018 5:25 AM
Hello, I flew from Madrid to TLV on May 25, [redacted], at 23:45, and unfortunately, the ground services ended up damaging my Samsonite suitcase. Upon receiving my costly suitcase, I was shocked at the damage caused. I approached your representative, an older gentleman who was a bit overweight, at the airport, and he filled out some paperwork about the incident. Subsequently, my husband contacted your office in Spain, spoke with Alexandra, explained the situation, and also sent photos of the damaged suitcase. Alexandra requested a file reference, which we didn't have, leading us to reach out to your representatives in Israel. After being redirected a few times, I finally spoke with Zion, who mentioned needing a request from you for a File Reference No. to be sent to [redacted] Here are some additional details: Suitcase Sticker Number: [redacted] UX [redacted] (TLV UX1303 25May 23:45) Name on Ticket: Shlomit Hassid (Husband: Elan Hassid) Thank you for your assistance. Shlomit
Reported by GetHuman3133057 on Sunday, June 23, 2019 7:27 AM
Estimado(a) Sr(a), Quisiera solicitar un servicio especial de asistencia para mi madre, quien necesita una silla de ruedas en el aeropuerto debido a problemas circulatorios, aunque puede subir escaleras por sí misma. Necesito ayuda para organizar este transporte hasta la puerta de embarque. He tenido dificultades al intentar solicitar el servicio por teléfono y en la página web, la cual presenta problemas técnicos. Agradezco de antemano cualquier orientación que puedan ofrecerme. Atentamente, Danays K.
Reported by GetHuman-danaysmg on Wednesday, July 24, 2019 4:24 PM
I made reservations for my husband and myself on an Air Europa flight from JFK to Seville in June. Unfortunately, my husband couldn't make the trip, so I called to change his ticket. The representative informed me that I could change the flight, but it had to be done the same day. I ended up booking a flight for December for both of us, but when I recently tried to check on the reservations, I couldn't find them. Air Europa said they had no record of our reservations when I contacted them. Even though I provided all the necessary details, they refused to rebook the flights for December using my husband's ticket. I also faced difficulties speaking to a supervisor. Can someone please assist me with this issue?
Reported by GetHuman-mary_c_w on Wednesday, September 11, 2019 9:18 PM
I accidentally booked two flights with eDreams. The reference numbers are [redacted] and [redacted]. I already checked in for the flight ending in -22 but now want to cancel the one ending in -63. eDreams informed me that the -63 flight is non-refundable due to being a low-cost one. The -22 flight is cancellable, but since I checked in, it complicates things. Should I cancel the check-in for -22 and then try to cancel the whole flight, or should I just cancel the -63 flight? Which option would you recommend as more practical?
Reported by GetHuman3714343 on Sunday, October 6, 2019 4:26 PM
I made a flight booking yesterday morning for Dec. 11, [redacted], from Orly to Madrid at 10:15 am, and on Dec. 13 from Madrid back to Paris at 5:20 pm. During the booking, I provided my office phone number and cell number. However, I only realized later that the verification process used my office number which I can't access now. I tried to contact Support via email and phone multiple times but couldn't get it resolved. My cell number is +1 [redacted], and my reservation number is: #[redacted]. I need to verify this reservation promptly on my cell or cancel it. If not resolved soon, I may have to dispute the transaction with my credit card company and look for another airline. Your immediate attention to this matter would be greatly appreciated.
Reported by GetHuman3983362 on Saturday, November 23, 2019 1:45 PM
I missed my flight due to overweight luggage, and the officer in charge wouldn't let me board even after removing the excess weight. Now, I need to change my flight. Can you please let me know the possibility and charges for changing the flight? I also need a contact number in the UAE to communicate with. My ticket number is [redacted][redacted], under Khalid Abdul Hadi. I have already contacted Etihad Airways, and they advised me to reach out to you since the flight is operated by them. Your prompt assistance in resolving this issue would be greatly appreciated, as time is of the essence.
Reported by GetHuman4235450 on Saturday, January 11, 2020 9:56 AM
I am currently in Fuengirola near Malaga in Spain. We are heading home on Sunday, February 9, with flight AF5053. Can we set up luggage drop-off before heading to the airport? Each time I try to reach out to AirEuropa by phone, the agent only speaks Spanish and doesn't seem to have an English option available. KLM mentioned we couldn't arrange it through them. Our booking number is QVEE6U. Any assistance would be greatly appreciated. Our flight is scheduled for 5:30 am, and we want to avoid any issues.
Reported by GetHuman-kenmcrae on Monday, February 3, 2020 11:02 AM
Booking Reference W64XH5 I am writing to address the recent change you made to our flight from Tel Aviv, Israel to Madrid, Spain on April 2. Our original flight at 07:55 was canceled without our consent, and a new flight at 16:05 was substituted, resulting in the loss of our entire first day. This alteration is unacceptable, and as per the law, I request a full refund for our booking due to this unauthorized change. Additionally, I would like to bring to your attention that a refund has been issued to our Trip Partner with Booking Reference W6PKZ2. Thank you for your prompt attention to this matter. Sincerely, Friedman Mordehai
Reported by GetHuman-mottif on Monday, March 9, 2020 6:36 AM
Hello, I, Gil Trotino, alongside Noam Trotino, have reservations for flight UX51 departing from Havana to Madrid on March 10, followed by flight LY398 from Madrid to Tel Aviv on March 11. I recently received notification from our agency representative, Alice, informing us of the flight change due to ELAL's cancellation of flight LY398. We have been rebooked on flight LY396 departing on March 12. To avoid an extended delay of nearly 24 hours, I am seeking assistance in rescheduling our journey to Tel Aviv for an earlier date. Ideally, we would like to board a flight on March 11, with a preference for departures at 5:00 PM or 10:55 PM via Iberia/ELAL. Thank you for your attention to this matter. Sincerely, Gil Trotino
Reported by GetHuman-giltrot on Monday, March 9, 2020 10:16 PM
My husband and I have been attempting to reach Air Europa for three days with no success. We are scheduled to fly to the Canary Islands next month, either on April 8th or the 9th, departing New York around 9 PM Eastern Time, stopping in Madrid before reaching Tenerife. We need to discuss some details about our lost flight information as they have already charged our credit card. Please contact us at [redacted] or [redacted] promptly. Raul J. Perez and Gloria Perez.
Reported by GetHuman4445966 on Wednesday, March 11, 2020 1:57 PM
Good afternoon, I am writing about my friend, Martín Correa, who purchased tickets for his parents from Argentina to Italy to attend his wedding in April. Due to the coronavirus situation, the wedding has been postponed to May. He has been trying to contact AirEuropa to change the tickets but has been unsuccessful. Reservation Code: Q5PTNV Departure: 03-18-[redacted] Return: 04-27-[redacted] Martín Correa's contact information: Name: Martín Ariel Correa Phone: +39 [redacted] Email: [redacted] I kindly request your assistance in contacting him as he is facing difficulties due to the wedding postponement in Italy. Thank you for your cooperation. Best regards.
Reported by GetHuman-yoruben on Thursday, March 12, 2020 4:42 PM
Hello, My name is Sylvaine Verdeil. I had a flight booked from Amsterdam to Bogotá on April 20, [redacted], with Air Europa Express. Due to the current travel restrictions related to the Coronavirus, I am unable to leave France during that time. I am inquiring if it is possible to get a refund for my ticket with the reservation code T7QDHC and ticket number [redacted][redacted] as I may not be able to travel to Colombia at all in [redacted]. Thank you for your assistance. Best regards, S. Verdeil
Reported by GetHuman-titigre on Tuesday, March 17, 2020 9:27 AM
Due to COVID-19, our return flight was canceled. I need to reschedule our flights to London Gatwick from Santo Domingo on May 1, [redacted]. Our reservation number is NRJPNH, and we originally planned to return on March 23. Passengers are Sylwia Cole, Lawrence Cole, Daniel Smith, and baby Chloe Cole. Please also ensure the cot is booked for our baby on the Santo Domingo to Madrid leg as previously arranged. Your prompt response would be greatly appreciated to make necessary arrangements. Thank you. Regards, Sylwia Cole.
Reported by GetHuman4504461 on Saturday, March 21, 2020 7:52 PM
I am looking for urgent assistance with my refund issue. I have been trying to reach out to your customer service since March 3, [redacted], regarding my refund of [redacted].65 USD. However, I keep receiving generic responses from Silvina D. that do not address my specific concerns. Despite being promised that my refund request was being processed on May 18, [redacted], referencing file RCC-A4EHRM8 and WEB088604, I have yet to receive it. Waiting four months for a refund is unreasonable, and I suspect there may be intentional delays to push customers towards accepting vouchers instead. I have researched my rights with the EU and understand that I am entitled to a refund. If I continue to receive unhelpful automated responses, I will pursue legal action. This prolonged delay is unjust and unacceptable. I have been patient, but the lack of resolution is disappointing and reflects poorly on Air Europa. I am deeply dissatisfied with the service I have received and will not consider flying with Air Europa in the future. It is essential for me to receive my refund promptly, and I will not hesitate to take further action if necessary.
Reported by GetHuman-ysatist on Tuesday, June 23, 2020 10:14 AM
Dear Air Europa, I have attempted to contact you several times regarding my cancelled flight with reference number OH5N76 from Brussels to Cancun, rescheduled from September 16th to 19th. Despite receiving emails and trying to redeem my voucher, I encountered an error message with code [redacted]. Even after reaching out to customer service, I have been unable to resolve this issue and confirm my voucher redemption. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman5156112 on Wednesday, August 12, 2020 11:27 AM
Hello, I'm Judith Guevara Cano. I purchased two reservations from, and due to the pandemic, my flights were canceled. I requested a refund or a change of date from the company, but they informed me that AIR EUROPA does not provide refunds or date changes. The reservation code is PFAM5D, and the ticket numbers are [redacted][redacted] and [redacted][redacted]. I would appreciate it if you could assist me in checking the status of my request. Thank you.
Reported by GetHuman-judyguen on Tuesday, December 8, 2020 4:09 PM
Hello, I am Farah El Fatehy. I have a flight booked for November 1st, [redacted], departing from Marrakech at 02:50 am on flight UX/QZDQQS to Madrid, with a connection to Bogotá at 3:10 pm on the same reservation QZDQQS. I suspect there might not be a flight operating as scheduled, so I am seeking assistance to modify my booking. Unfortunately, I have been unsuccessful in reaching customer service over the phone despite multiple attempts. Your help in changing my reservation would be greatly appreciated. Thank you.
Reported by GetHuman-waiwaice on Saturday, December 26, 2020 9:32 PM

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