Air France Customer Service Issues

On July 17th, [redacted], my family and I had a travel mishap on our way from Tel Aviv to Paris, followed by a connecting flight to JFK in NY via London the next day. Unfortunately, at check-in, we were suddenly informed that we wouldn't be going to Paris as planned, disrupting our hotel reservation and sightseeing. The airline provided us with limited food vouchers that could only be used for subpar sandwiches during our twelve-hour layover. Additionally, we were expecting a refund of $[redacted].00 per ticket for the inconvenience, but every time I tried to access the website to process the refund, it continuously malfunctioned. I attempted again today, but the website is still not working, making it frustrating to claim the refund we are entitled to. We hope to receive our money back promptly.

Regarding Mrs. Alison Nicholson's recent flight issue: My wife, Mrs. Alison Nicholson, encountered delays on her AF347 flight from YUL to CDG, causing her to miss the connecting AF1668 to MAN. She has been rescheduled for AF1268 departing tonight, September 6th, at 21:15. Unfortunately, this new arrival time in Manchester will be too late for any further transportation, necessitating an overnight stay at MAN airport. I have taken the liberty of booking a hotel room for her near the airport. However, I am struggling to relay this information to her directly due to communication challenges with Air France. If possible, could you kindly assist in delivering a message to Mrs. Nicholson when she checks in for AF1268? The message is as follows: "You are booked in to the Premier Inn, Runger Lane South, Manchester." Thank you for your attention to this matter.

I have encountered issues with your website and customer service for weeks now. My flight confirmation number is RXYEQD, last name Pepper. Initially, I paid $40 to reserve premium economy seats for my wife and me for a business trip. However, when I returned to book, I could only select economy seats. Later, I modified my return flight for a meeting, and the website indicated it was $[redacted] cheaper. Unfortunately, I was shifted to a Delta economy flight, and Air France retained the $[redacted] as "vouchers" without notice. Despite contacting customer service four times and spending hours on hold, I have not found a resolution. The Facebook messenger support was automated. As a Delta Gold member, I preferred booking with you for my Paris trip, wanting to use the national carrier. I am requesting to be restored to premium economy and to receive a refund of the $[redacted]. I noticed availability for several seats on a Business Class flight tomorrow evening, the 7th, and I am willing to pay the upgrade fees. I am disappointed with the lack of transparency on the website and the unhelpful customer service experience. I regret having to provide negative feedback.

Hello Air France, I am writing regarding an issue with my luggage during my recent flights on August 31, [redacted], from Zagreb to Paris to Santiago de Chile. Upon arriving in Santiago on September 1, [redacted], one of my bags was missing. I filed a report after waiting for an hour. I was informed via email on September 3, [redacted], that my luggage had arrived at the airport. On September 4, [redacted], I received an email stating that a driver had attempted to deliver the luggage the day before but couldn't reach me by phone. I responded that I was asleep, as nobody informed me beforehand about the late-night arrival. Despite sending several emails, there was no response after September 4, [redacted]. Consequently, on September 6, [redacted], I went to the airport and located my missing luggage after an exhaustive search. The whole ordeal was very troublesome and stressful, resulting in additional costs. I believe Air France should make amends by upgrading my upcoming flight from Europe to business class and waiving the fees for two extra bags as a gesture of goodwill. I would appreciate your prompt attention to this matter to ensure customer satisfaction. Best regards, Mladen Bezjak Strossmayerova 8 [redacted] Rijeka CROATIA

I need to update my Delta Sky Miles account with the recent flights I took. Unfortunately, Air France was not able to credit my flights to my Delta account. My Delta Sky Miles number is [redacted]. The two flights that need to be credited are as follows: April 8, [redacted] -- AF0995 -- Round trip from JNB to CDG April 9, [redacted] -- AF1150 -- Round trip from CDG to CPH I appreciate your help in resolving this issue. Best regards, Donna D.

Good afternoon, My flight reservation with multiple airlines, including AirFrance, has been canceled. Air Mexico notified me that my AirFrance-operated flight from Paris to Istanbul has been canceled. I am seeking guidance on the refund process. Thank you. Regards, Ksenia Alternatively, I am open to considering another flight option to Istanbul for my required date of 04.10.22. Thank you.

Subject: Flight Cancellation - Reservation #WKOAIG Good afternoon, I recently booked a multiple flight including a segment with AirFrance through Air Mexico. I received a notification that my AirFrance flight from Paris to Istanbul has been canceled. I would appreciate guidance on the refund process or alternative flight options for my travel date of 04.10.22. Thank you for your assistance. Kind regards, Ksenia

I traveled with Air France from OR Tambo to Paris and arrived this morning. I have another flight with Air France from Paris to Bogota this evening. I am disappointed that I requested an escort to help me navigate the system to get to my gate, but one was not provided. As a deaf individual, this lack of assistance makes me vulnerable, having to rely on strangers to guide me. It is concerning, especially when I cannot hear announcements like my stop on the shuttle bus. I believe airlines should follow the United Nations Conventions on the Rights of Persons with Disabilities by providing reasonable accommodations, such as an escort to the boarding gate. I am now worried about how I will manage in Bogota, particularly if there are shuttles to use.

On 07/12/[redacted], our flight #AF [redacted] arrived at CDG in Paris. Unfortunately, due to circumstances beyond our control, we missed our connecting flight #AF [redacted] to LJU in Slovenia on the same day. Air France kindly provided us with accommodation, food vouchers, and necessity vouchers for the overnight stay. This delay resulted in us being one day behind on our itinerary, leading to the cancellation and rebooking of several hotels and train tickets. Additionally, we were charged a $[redacted] Change Fee by our travel agent. We are grateful to have purchased Travel Insurance for situations like this. To process our insurance claim, we require a document confirming our presence on AF flight [redacted] on the following day, July 13th. Could you please send us an email with this document? Thank you for your assistance. Best regards, Wendell J. Seat Amber L. Seat Aubrey E. Seat Wendell G. Seat Nathan R. Seat

Booking Reference: LC9FNO My original booking from September [redacted] was cancelled due to Covid. I received a voucher that I used to rebook for a departure date on September 23, [redacted], returning on October 10, [redacted]. I rebooked in mid-July [redacted] over the phone with a customer service representative. Despite being assured a response within 3 days for repricing by the back office, it has been a month without any updates. I have contacted customer service about 8 times since August, each time being told the issue would be escalated to the back office. In early September, I received an email with incorrect departure information for September 26 instead of my initial booking on September 23. After multiple attempts to correct this, the issue remains unresolved. I am concerned as my departure is approaching and seat availability may be limited. I have faced challenges escalating this matter to a supervisor as I was informed there is no direct contact. Urgent resolution is needed to finalize my travel plans without repeating the back office process. Thank you for your prompt attention to this matter.

Nassim B. [redacted] LPP FAIZI BORDJ ELBAHRI bloc 7, porte 31 Alger   Tél: 00 [redacted] [redacted] [redacted] [redacted]        Alger, 23/09/[redacted] OBJET : Réclamation pour bagage retardé Référence dossier : ALGAF17912 /ALGAF17948 Vol Air France : AF [redacted] / 31 AOÛT  AF [redacted] / 01 SEP Itinéraire : OUA / CDG / ALG Numéro de reçu de bagage : AF [redacted] Madame/Monsieur, Je souhaite signaler un incident lors de mon vol Air France le 1er Septembre, où mon bagage n'a pas été restitué à mon arrivée à Alger, en transitant via Paris. Après avoir suivi la procédure habituelle et avoir attendu en vain à l'aéroport, je vous sollicite aujourd'hui pour l'indemnisation appropriée. Dans l'attente d'une résolution, je vous prie d'agréer mes salutations distinguées. Cordialement, Nassim B. Pièces jointes: Copie du billet, carte d’embarquement, lettre de retard du bagage, facture du bagage supplémentaire, référence du bagage.

I recently booked a flight from Delhi to London through Goibibo. The itinerary included flights from Delhi to Bangalore with Vistara, and then from Bangalore to London via Paris with Air France. Unfortunately, when I arrived in Bangalore, I was not allowed to board the Air France flight to Paris. This experience has been incredibly frustrating, especially as a student traveling for studies. I spoke to the airline staff at the gate who advised me to book another flight. I am requesting a refund for the unused portion of my ticket. My details are as follows: Name: Kavita R. PNR No.: W9IALP E-ticket No.: [redacted][redacted] Delhi to Bangalore on Vistara on September 21st Bangalore to Paris on Air France on September 22nd Paris to London Heathrow on Air France on September 22nd.

On September 20, [redacted], during my flight from Paris to Florence (Flight AF1266-20), my suitcase (Baggage Nr. LX790388) went missing. The good news is that it was located and labeled as Baggage Nr. [redacted], and it was supposed to be delivered to me at IL GABELLINO, a bar where I'm staying. Despite being informed that it would arrive by Friday, September 23, the courier hasn't shown up. My concern is that my medications, essential for my diabetes like insulin, are in the suitcase. I urgently need to reach the transport company to get my baggage with the medications. - M. Steinmetz

Subject: Request for Name Change in Delayed Baggage Letter Dear Sir/Madam, I am writing to request a change of name in the Delayed Baggage Letter with Reference number: LYSAF11370. The names listed in our Malaysian identification documents and Air France ticket booking M6PZ56 are as follows: - First name: MARZUKI Last name: NEK MOHAMAD - First name: JOECILLAWATI Last name: JOHAN I kindly ask Air France to update the Notification Letter with our correct names as per our official documents and ticket booking. Urgency is appreciated, and I request the corrected letters be sent to the email address [redacted] promptly. Thank you for your prompt attention to this matter. Sincerely, MARZUKI

Subject: Issue with Payment for Seat Reservations Hello Air France team, I am writing regarding my recent seat reservation payment that did not reflect on my account. This is my second attempt to purchase these seats. Although Gate 1 made the reservations, I was advised to handle seat assignments directly with Air France. Your prompt assistance would be greatly appreciated. Thank you, Nancy G.

Hello, I kindly request a refund of 45 euros for an unused extra option, seat 31A with extra legroom, on my flight DETROIT - PARIS. My name on the ticket is O.Sokolovaquist. The booking number is [redacted]. The situation arose due to flight cancellations and changes made by KLM, resulting in confusion with my booking initially being for Dusseldorf-Amsterdam, then changing to Düsseldorf-Paris, Paris-Detroit, and Detroit-Marquette. Despite receiving confirmations from both Air France and Delta Airline, I encountered issues during check-in at Dusseldorf airport which led to the loss of the paid seat. The lack of coordination between airlines caused significant stress, and I request a refund for the service not provided. I intend to dispute this charge on my Visa account if necessary. Thank you.

Dear Sir/Madam, I am writing to inform you of the issues my wife, Cristina Iorga, and I encountered during our recent flight from JFK-New York to Bucharest, Romania via Paris on September 23rd. Our flight departed from JFK three hours late, causing us to miss our connecting flight to Bucharest in Paris on September 24th at noon. We were rebooked on another flight, AF1088, later that evening on September 24th. Upon our late arrival in Bucharest, we discovered that my checked baggage was missing. I promptly filed a missing baggage report with the Air France office at the Bucharest airport. After being notified on the morning of September 26th that our bag was located and would arrive on a flight at 1 pm, I collected the baggage at 4 pm. Unfortunately, due to my tight travel schedule to Chisinau later that evening, I only noticed the damage in the bag upon reaching my destination, Chisinau. I have attempted to report the damaged baggage via Air France's online form, but encountered technical errors each time. Thus, I am reaching out to you via email and have attached photos of the damaged bag and baggage tag for reference. I kindly request your assistance in resolving this matter promptly or directing me to the appropriate department for assistance. Thank you for your attention to this matter. Best Regards, Arindom Saha

Hello, I encountered an issue with my booking KM8WKA, which I made on 29 September. Initially, the price was approximately [redacted],[redacted] HUF. While checking flight details, I discovered that my booking had been canceled. I contacted the call center, and they informed me that the ticket had not been issued but agreed to rebook it for the same price. However, upon receiving the ticket, I noticed that the price had increased to [redacted],[redacted] HUF. This feels like a price hike, and I am hopeful that you can honor the originally quoted price. Best, Bartosz M.

I, Fredrickodirah Chukwu, arrived at Lagos Airport on the 26th of September with booking reference RWYUSZ and was denied boarding by your staff as I was told I needed a transit visa for France despite London being my final destination. My pleas for reconsideration were not taken into account. I was never informed by the agent World Airfares, neither before nor after purchasing my ticket, about the transit visa requirement to France. Obtaining the transit visa for France could take 2-3 months as reservations alone take a month before payment and document submission. I kindly request a ticket change to accommodate the time needed for processing the transit visa, which seems to be a lengthy procedure.

We have a booking on Air France business class to CDG departing on the 9th of November with the reference J4OJBJ. Our original routing involved a WestJet flight from Vancouver to Toronto connecting to Air France, but WestJet only offers premium economy, not the business class we purchased. WestJet provided us with flight number WSWLGX, stating that there is no business class on this flight. As business class passengers, we should have a higher baggage allowance, but WestJet informed us that in premium economy, we are limited to the standard 50lb with an additional charge of $[redacted] plus tax per bag, totaling $[redacted]+ for our four cases. We find this downgrade and unexpected extra charge unacceptable. We are requesting either a change to a direct Air France flight from YVR to CDG or compensation for the fees imposed by WestJet.