Ally Bank Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Ally Bank customer service, archive #1. It includes a selection of 20 issue(s) reported July 29, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
On July 18, [redacted], I sent an IRA transfer request and an application to participate via USPS. After calling on July 25, [redacted], I was advised to check back on July 30, [redacted], which has left me uncertain about the status of my documents. I would like to request the cancellation of my account, IRA transfer, and participation application, and I am concerned about the time this may require. Please expedite this process as my IRA CD matured on July 28, [redacted]. This being my first encounter with an online bank, I will make sure to allow for a more extended lead time in the future. Thank you, J. Barthelemy
Reported by GetHuman927226 on Sunday, July 29, 2018 3:55 AM
I recently opened an interest checking account and deposited a check from my employer. However, I received an email saying my password was changed and my account was blocked. Despite receiving my debit card and checks in the mail, I couldn't activate my card. Customer service provided me with a number for an account manager, but I couldn't reach them. It's been frustrating trying to resolve this issue in my limited free time as I really need access to my account. As a first-time account holder, I'm still learning about banking processes. I'm hoping to continue using Ally Bank as I haven't found another bank that meets my needs. Any guidance on how to proceed would be greatly appreciated. Thank you for your assistance. -K. Merritt
Reported by GetHuman-bizneces on Sunday, August 19, 2018 10:50 PM
I've had difficulties obtaining the necessary paperwork for a vehicle financed through your company. As a travel nurse, I had to purchase a car in another state after mine was stolen in January [redacted]. It took months to receive the title after involving the state DMV and seeking legal assistance. Due to the delayed paperwork, I had to store the car and fly back to West Virginia to register it properly. I've been making payments and maintaining insurance on the unusable vehicle, resorting to a rental car during this time. I would appreciate if Ally could address this poor customer service and neglect by deducting the extra expenses incurred from my loan balance. I have records and receipts to support my claims and am willing to involve legal action if necessary. Thank you for your attention to this matter. Best, Jeanette M.
Reported by GetHuman-jmacebsn on Monday, October 8, 2018 7:46 PM
I am reaching out regarding an auto account my spouse and I opened in [redacted]. We recently received communication about the vehicle. The last statement we received was dated October 3rd. While we understand our responsibility to make monthly payments, we were unaware of the warranty, coverage, and mileage details. The car broke down three months prior, revealing undisclosed mechanical problems from when we purchased it. We were informed the coverage had lapsed after a year, leaving us with hefty repair costs. Despite contacting Mopar, our insurance, and multiple mechanics, finding no help, the car required over $3,[redacted] in repairs. We discovered we had paid over $6,[redacted] to Ally with only a few missed payments. Feeling uninformed about removing the broken vehicle and not receiving proper notice adds to the frustrating situation. We faced various issues with the vehicle, making us question the fairness of lacking coverage during recalls. The leasing experience was eye-opening, and we hoped for some leniency in charges due to the unexpected mechanical troubles. Hoping for a reconsideration on the financial aspect considering our history of timely payments. Thank you for your attention to this matter, detailed with the Dodge Caravan Vin # 2C4RDGCG3CR178282.
Reported by GetHuman1418806 on Friday, October 26, 2018 5:10 PM
Hello, I am Maria Rosa Marin Cubillas, and I have an account with your bank with a deposit of 8,[redacted],[redacted] dollars, funds deposited by the UN. The person in charge of handling the fund in my name is Tracy Brexter, who has replaced the previous agent named Andy. Tracy has threatened to transfer my funds to Florence in Canada today, as she claimed them as hers. I would like to know if this is a setup or a real situation. Tracy has threatened to transfer funds under my name with my ID [redacted]6Q to this other person. My question is, is this real or a scam? I need to know the truth because she threatens to transfer them to Florence's account, which is completely illegal! Please inform me as soon as possible via my email [redacted] I need to take the necessary steps to address this issue. Thank you. Kind regards. Maria Rosa Marin. Ps. [redacted]9.
Reported by GetHuman-rosascoo on Tuesday, November 6, 2018 2:00 AM
I'm Joseph Sebzda, and my account number ends in [redacted]. I want to share my recent experience with Ally's customer service. I previously confirmed security questions but was told incorrectly that I failed to answer them. I called to explain that despite my savings account showing a zero balance, my ex-employer would now send direct deposits. An email said my account could be closed due to this zero balance before the February deposit. The representative Marshall repeated the security questions, claiming my answers were incorrect. I asked for a manager, spoke with Aubry, then Denico, receiving no immediate resolution. I requested a call back the same day, noting that my wife's phone is linked to the account. Unlike other banks, Ally's website did not offer the option to provide an additional contact number. Any assistance with this situation would be appreciated.
Reported by GetHuman1944327 on Friday, January 11, 2019 4:07 PM
Last March [redacted], my car was totaled, luckily, I had GAP insurance. After speaking with a representative in August regarding the remaining balance of approximately $[redacted], I made a payment by September 17 to reduce it by $90 as suggested. However, in January [redacted], I received a concerning letter threatening credit bureau reporting if I did not pay $96, followed by another letter the next month claiming I owed $[redacted] with warnings of car repossession, even though the car was already totaled. It appears there has been a mistake in the account review process as I paid what was initially communicated to me. I seek assistance in resolving this matter promptly. Thank you, William H. [redacted]. Additionally, there is another account under my wife's name, Jane D.
Reported by GetHuman2396101 on Thursday, March 7, 2019 4:13 PM
I recently received this message and would like to confirm its legitimacy. URGENT: Suspicious Activity Detected on Your Card Your Card Ending in [redacted] Dear JOANN BARILE, In our efforts to safeguard your card, we actively monitor for potential fraudulent actions. We request verification to confirm whether you or an authorized user initiated the following transaction(s) on your card ending in [redacted]. Merchant Amount Date Time Location PRESTO $75.12 03/14/[redacted] 07:53 AM CT TORONTO PAYPAL *LIFELOCK $9.99 03/14/[redacted] 08:16 AM CT San Jose, CA PRESTO $37.56 03/14/[redacted] 08:04 AM CT TORONTO WALMART GROCERY $9.95 03/13/[redacted] 11:38 PM CT BENTONVILLE, AR WALMART GROCERY $55.51 03/13/[redacted] 10:04 PM CT BENTONVILLE, AR If the transaction amount does not match your receipt, it may be due to pending pre-authorizations on your card. Online purchases may show a different billing location as they are often processed centrally. If you have already discussed these transactions with us, no further action is necessary. Kindly select one of the two options below regarding the transactions: All Transaction(s) Authorized One or More Transaction(s) NOT Authorized For any inquiries or concerns, please contact us at 1-[redacted] in the U.S. and Canada or collect internationally at [redacted], quoting case number [redacted]. Our lines are open 24/7 for your convenience. Thank you for your cooperation and continued support. Best regards, Ally Bank Fraud Service Center Please refrain from replying to this email, as it is not actively monitored and is used solely for sending Fraud Alert notifications.
Reported by GetHuman-jbarile on Thursday, March 14, 2019 5:11 PM
To whom it may concern, I appreciate your time in reading this message. I respectfully request a goodwill adjustment to remove the late payments made on 9/[redacted], 02/[redacted], and 05/[redacted]. I am not seeking sympathy but rather another opportunity to catch up on my payments. In August [redacted], I faced financial difficulties after the passing of my grandmother, whom I financially supported. This unfortunate loss led to struggles in covering funeral expenses and her outstanding bills. Subsequently, in February [redacted], I lost my father, for whom I am the power of attorney. This situation has resulted in me managing his financial obligations alongside my own, aiming to settle all outstanding payments. Despite falling behind, I am diligently working to make amends and will be fully up to date by the end of May. I am hopeful for your understanding and approval of my request for a second chance to rectify these late payments. I aim to clear my debts and improve my credit standing as I plan to apply for a home loan in the near future once my father's affairs are settled. I believe these unforeseen circumstances do not reflect my creditworthiness and dedication to meeting my financial responsibilities. Thank you for considering my plea.
Reported by GetHuman2875497 on Monday, May 6, 2019 9:22 PM
I have been trying to resolve a transaction issue with Ally for several months. In February, I bought a dress for my brother's wedding but faced extended shipping delays. Upon returning the dress and informing the store, they assured me of a refund or store credit. After the store did not acknowledge receiving the dress, I involved my bank, Ally. After providing them with screenshots of my communication with the store, Ally initiated a dispute but now insists I contact the merchant again. Despite my inquiries, they have not provided a clear reason for this requirement. I simply seek the return of my $[redacted].
Reported by GetHuman3144162 on Tuesday, July 16, 2019 2:57 AM
I have been dealing with a transaction dispute with Ally for several months now. In February, I made a purchase of a dress for my brother's wedding. Unfortunately, the shipping took much longer than expected, so I decided to return the dress. I informed the store about the return and the reasons behind it, and they mentioned I would receive a refund or store credit. However, after reaching out to confirm the return, I did not receive any response from them. This led me to involve my bank, Ally. Ally agreed to assist me and initiated a dispute process. They requested screenshots of my communication with the store, which I promptly provided. Now, Ally is advising me to contact the merchant once again. Despite my inquiries, they have not provided a clear explanation for this request. I am simply seeking to retrieve my funds.
Reported by GetHuman-iharvey on Tuesday, July 16, 2019 3:09 AM
I received an email stating that my credit of $3,[redacted] USD is too low for an international transfer into my bank account. The email mentioned deducting an additional $2,[redacted] USD from the buyer's account to make a total transfer of $5,[redacted] USD into my account. However, the full amount will not be credited until I refund the $2,[redacted] USD back to the buyer through Bitcoin. I am advised to contact the buyer to resolve this refunding issue before the payment can be completed. The email warns that the payment will not reach my account until this matter is settled. Apologies are expressed for any inconvenience this may cause. Thank you for your understanding.
Reported by GetHuman-xx__ on Monday, October 7, 2019 3:34 AM
I had an account with Ally that I closed a few months ago, and I received a check for the remaining funds. I would like to know if it's possible to have those funds reissued to me as a cashier's check. I would need to stop payment on the original check. You can reach me at my new number, [redacted], as my old number was [redacted]. My new email is [redacted], while my old email was [redacted] Thank you.
Reported by GetHuman-logden on Friday, December 6, 2019 12:43 AM
I am still locked out of my account due to an issue with a paycheck deposited through eCheck from Ross Dress for Less in [redacted]. The first photo uploaded had the word VOID on it by mistake, which should not have been there. After speaking with an Ally Bank staff member, I submitted another photo of the correct check, which was accepted and deposited into my account on November 20th, [redacted], leaving a balance of $64.41. The deposit reference # is [redacted]46, with the last 4 numbers being [redacted]. This email confirmed the acceptance of the eCheck deposit and my current balance. My username is lennyl00sejocks. I need Ally to unlock my account so I can access my funds, particularly in the savings account.
Reported by GetHuman-wutsagoo on Friday, January 31, 2020 1:34 PM
I am still unable to access my account due to an issue with a paycheck eCheck deposit from Ross Dress for Less in [redacted]. The first photo uploaded had the word VOID written on it by mistake, which should have been in the second set of pictures. I have communicated with Ally Bank, submitted a correct picture of the front of the check without VOID, and after an investigation, the check was deposited on November 20th, [redacted]. The deposit reference number is [redacted]46, with the last 4 digits being [redacted]. I am seeking assistance from Ally to unlock my account and provide access to the deposited funds in my savings account. My username is lennyl00sejocks.
Reported by GetHuman-wutsagoo on Friday, January 31, 2020 9:56 PM
Since June [redacted], I've had two vehicle leases financed through Ally. They've been consolidating the statements for both vehicles, so I've been sending one check as usual. Up until January [redacted], they managed to split the payment correctly between the two accounts. Unfortunately, starting in January, they've been crediting the full amount to one vehicle, resulting in one being overpaid by three months while the other shows no payments since January. I've contacted them to rectify this situation and have a case number, but despite their assurance, I'm now being hit with late fees and receiving threatening letters about legal action. I've already sent them a letter detailing the issue, but no resolution yet. I'm hoping to resolve this ongoing problem with Ally by having them transfer the excess payment from vehicle 1 to clear the outstanding balance on vehicle 2. Your assistance is greatly appreciated as this has been going on for three months without a resolution. Thank you.
Reported by GetHuman-cathyvla on Friday, March 27, 2020 5:49 PM
After spending over 4.5 hours on the phone today, being transferred nine times, I was left frustrated as the final response was to call back tomorrow. My [redacted] G.M.C. was totaled on 02/27/20, and Farmer's Insurance paid most but left me with a balance of over $4,[redacted]. Despite being offered a settlement payoff of $3,[redacted].66, Aly claimed I still owed over $1,[redacted]. The service I received was unhelpful and confusing, with communication issues with many representatives. I requested to speak with a supervisor multiple times, only to be put on hold and then redirected to another representative. The lack of clarity and assistance in resolving my issue is disappointing. Seeing a message asking how to email about my problem rather than simply receiving an email added to my frustration.
Reported by GetHuman4938396 on Thursday, June 11, 2020 12:31 AM
I paid off a [redacted] Nissan Rogue in January [redacted] and I am owed a gap protection refund of $[redacted].50. Despite speaking with Kreza and Lynn and making four calls, I have not received the refund. Although two checks were supposedly sent, I never received them. I received a refund from Ally for overpayment on my [redacted] Nissan Rogue, but not the $[redacted].50. I believe the gap protection refund check was never sent out. I purchased a [redacted] Nissan Rogue on January 3, [redacted], paid it off on May 19, [redacted], and am still waiting for the gap protection refund. If this isn't resolved promptly, I will have to take legal action. Your swift response would be greatly appreciated.
Reported by GetHuman-sunlaker on Monday, June 29, 2020 8:09 PM
I'm experiencing issues with accessing your website, or I've attempted to use different browsers such as Firefox, Chrome, Microsoft Edge, and Internet Explorer. However, the page keeps loading and eventually displays an error stating, "Are you sure you have the right web address? Can't find the page." I contacted customer service, but they mentioned no reported problems, with reference number #[redacted]2. Can you please assist in resolving this issue? Even a Bing search using the username shows a message that "Ally Auto isn't available right now. We're always working to improve your online experience." Last month, I encountered similar problems but managed to resolve them. I've been able to make online payments but faced challenges while trying to copy and paste on-screen content. Thank you in advance for your help in addressing this matter. Thank you, M.D.
Reported by GetHuman-mddurang on Sunday, October 11, 2020 12:25 AM
I am Brian Ellis, and I am experiencing an issue with your bank for the first time. I was double billed for my auto payment on 12/29 and 1/2. Despite being assured that the payment made on 12/29 would not be deducted on 1/2/21 due to the January bill being paid, the extra payment was not refunded as promised. Furthermore, customer service provided conflicting information regarding the resolution of the issue. I am frustrated as this has resulted in multiple NSF fees and payment errors. I am seeking assistance from someone within the bank, preferably an American representative, to address and resolve this matter promptly.
Reported by GetHuman5651328 on Wednesday, January 13, 2021 5:51 PM

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