Amazon Canada Customer Service Issues

I recently ordered two items from your website. The order number is #[redacted]-[redacted]. I purchased what was supposed to be new looped pull strings for my blinds. However, I received only one piece of string that was not looped together as described. This one piece of string is not worth the over $40 I paid. I am extremely disappointed with this misleading product. Adding to the frustration, the delivery was over a month late, and I cannot even return the item. This experience feels deceptive and is unacceptable.

I was concerned when I received an email from Amazon claiming my account was locked due to an "unusual login". Despite my suspicions, I proceeded to place more orders. I found out that my account was not actually locked, making me believe it was a scam. Have others experienced this issue as well?

I recently purchased a Digital Thermometer Model K-[redacted] with the barcode X002L0HEUH due to COVID concerns. Although the product claims to beep when the measurement is complete, mine does not make any sound. I believe this is a common issue as I've seen others mention the same problem. I would like to raise a complaint and inquire about the possibility of a return and refund. Without the beep, it's challenging to know if the temperature reading is accurate and complete, which defeats the purpose of having a thermometer.

On November 27, [redacted], I placed an order for a Nike Jacket with the Order# [redacted]-[redacted]. I paid for the purchase using my VISA card. Unfortunately, the order has not been delivered despite the tracking information stating otherwise. Originally, it was supposed to be delivered by December 16, but the date was changed to December 24. Despite being home all day on December 24 due to Covid-19 restrictions, no delivery was made. I have requested a refund since I cannot send back the jacket that was never received. I kindly ask for the reimbursement of the order amount to be processed back to my VISA account. Thank you. - K.S.

I recently encountered issues accessing my Prime account as I forgot the password and was prompted with a security question related to an old credit card I no longer have. This led to me being locked out of my account, unable to view any account information. Despite contacting customer service for assistance, language barriers made it challenging to resolve the problem. After multiple attempts and conversations with supervisors, I was unable to provide the required information to regain access to my account. I explained the urgency due to recent Christmas gift orders that require warranties and a way to manage returns. Unfortunately, I was informed that starting a new account was the only option, and my annual fee paid in September would not be refunded. Despite providing contact information and attempting to verify recent purchases, the security protocol proved too stringent, leaving me frustrated with the customer service experience.

I have recently received two unexpected shipments at my address. The first package contained snowflake tree ornaments with a bar code of B08HYWRD52, received a few days back. Today, I received a small plastic tool box with the order number AM[redacted]57. These items were not ordered by me, and I have not noticed any unauthorized charges on my credit card yet.

Hello, I have been a loyal customer of Amazon.com and Amazon.ca since [redacted]. Over the years, I have accumulated a large collection of books and maintained an extensive wish list with around [redacted] titles. This database is highly valuable to me as I update it regularly. Today, on January 1, [redacted], I logged into both Amazon sites only to find that all my information, including order history, wish lists, and even the remaining balance on a gift card, had disappeared. The only details that remain unchanged are my nickname "Armen" and postal code in Toronto. Recently, my computer's operating system was updated, and I was prompted to update my password on Amazon.ca using an OTP code. I did not make any other changes that could have caused this issue. I kindly request your assistance in restoring my critical information and, if possible, the lost gift card balance. Thank you for your attention, Armen A. - January 1, [redacted].

Shipping Issue with Order #[redacted]-[redacted] Dear Customer Service, I recently purchased blinds from Huldoro on Amazon, with the items being shipped from a Chinese seller via Amazon Canada. The delivery arrived in two separate packages. The original seller had the correct shipping information, but upon shipping from Amazon, the address label was incomplete. The address I provided: Hayward Kirsh [redacted]-[redacted] Centre St. Kaslo, BC V0G 1M0 Canada The label showed: Hayward Kaslo Kaslo, BC V0G 1M0 Living in a small town, I had to retrieve the package from being held. Please ensure that future orders from third-party sellers have the correct and complete address to avoid any potential delivery issues. Thank you, Hayward

I placed an order for the "Cable Matters 3 Socket Cigarette Lighter Splitter with 4X Charging USB Ports and LED Display" on November 24th. The package was supposedly delivered to my apartment building on November 28th, but it was left in the mail room without any delivery notice. Despite checking the mail daily, the package vanished by the time we returned from work. I attempted to inform Amazon about the missing item, but couldn't find a way to do so on their website. With the holiday rush, we assumed it was delayed. However, when checking the website recently, the package was still missing. The cost was $30, which is not the issue. The instructions advise contacting the carrier, but their information is elusive. Any suggestions on how to proceed would be greatly appreciated.

I'm very frustrated with the handling of my order [redacted] on Amazon.ca. It was scheduled for delivery in December, but later I was informed that the order couldn't be fulfilled. I've been trying to request a refund, but I couldn't find any option on the website to do so. This experience has been a waste of time and I am very unsatisfied. Please process the refund promptly or provide clear instructions on how I can do it myself.

Hello, I apologize for the inconvenience. According to the Amazon website, my package has been marked as delivered, but unfortunately, I haven't received it yet. I have thoroughly checked my property to ensure it wasn't misplaced and verified the correct address was provided. It's possible that the package was mistakenly delivered to the wrong address. I kindly request assistance in resending the package to the correct location. Order number: [redacted]-[redacted]. Your attention to this matter is greatly appreciated. Wishing you a Happy New Year! Thank you for your help.

I recently purchased 3 items including 2 packs of stickers and a grinder using a Visa gift card as payment. The money was deducted from the gift card successfully. However, when I checked my orders later, it showed that payment needed to be revised for the items, even though the money was already deducted. The system requested a different payment method, which I couldn't provide, and now my orders have disappeared. The money is still deducted from my gift card, but my order is not processed. I would like a refund as I don't want to make a second payment, and my order seems to be canceled.

As a Canadian Prime Member, I'm interested in watching "Yellowstone" and wondered if there's a charge for it. Upon searching online, I found the following information: "All three seasons of Yellowstone are available to Amazon Prime subscribers at no extra cost as part of its Prime Video library." If you want to watch Yellowstone online without cable, there are various options available in different countries. In the US, you can use Peacock TV with a free trial, offering season 1 for free and seasons 2 and 3 on its Premium tier. In Canada, like me, you can access it as part of Prime Video with your subscription. And for those in Australia, there's Stan with a free trial option as well.

On December 13, [redacted], I placed an order for a Samsung Galaxy Tab A 10", a hard case, and a package of glass protectors. Upon reviewing my order confirmation email, I noticed that I was charged for two of each item instead of one, doubling the total cost. I decided to keep one of each item and initiated a return for the extra items on January 4, [redacted]. Although I received refunds for the case and glass protectors, I have not yet been credited for the tablet I returned by mistake. I included all the necessary information inside the return box, which contained the unopened tablet, case, and glass protectors. I am unsure of how the return process for the tablet will be handled and am awaiting further instructions on how I will be credited for its return. Shannon Wood, [redacted] Laurier Drive, LaSalle, Ontario, N9J-1N4.

Regarding order #[redacted]-[redacted], I previously contacted Amazon about the mattress topper. The Amazon representative spoke to the seller, who suggested removing the topper cover. I followed this advice by placing the topper under my mattress protector, but it still slides and is uncomfortably warm. Due to being a senior citizen without transportation to a Post Office, I cannot return the topper myself. I would appreciate it if you could inform the seller of my dissatisfaction and request a refund. Thank you.

Order No. [redacted]-[redacted] I am truly dismayed to receive a coat that was so tightly packed in its packaging that it arrived completely wrinkled. After contacting the seller and inquiring how to make the coat wearable without looking like a person wearing a second-hand, crumpled coat, the company suggested I wash it. However, washing it as recommended only made it even more wrinkled. Unable to restore the coat to a presentable condition, I decided to return it, incurring a $49 fee (Canada Post receipt available) for a $[redacted] coat. I received a $10 credit for the return, but ended up losing $39. I would like to be refunded the $39 as I returned a coat with material that did not match the representation, and I am not responsible for the product's irregularities and defects. Thank you, P. Morin

I am still waiting for my refund of $67.26 from the document below. Please let me know the possible refund date. Thank you. Phil N. Hello, Here is a copy of the chat transcript you requested: Initial Question: I would like an answer about the $67.26 transportation refund on the enclosed letter: To Whom It May Concern: The merchandise was returned last August, and I am still waiting for the $67.26 CAD transportation refund that you agreed to reimburse me after my request. Could you please indicate the date on which you will refund me. Phil N. Louis-Philippe N. Bonjour.

I am Don B. from Regina, Canada, and I am experiencing difficulties returning an order. I would like to speak with a manager to explore my options regarding returning the camera and ordering the correct pipe camera. I have been struggling with resolving my order issue since December [redacted]. Finally, on January 8, [redacted], I was able to contact a person from Amazon about my concern. Prior to this, I faced challenges getting assistance from Amazon and the supplier concerning the IHBUDS Sewer Cam Camera I unintentionally purchased. The seller listed on my invoice is ARDA BILGEN, whom I have been unable to contact. The camera is unused, in its original packaging, and I wish to return it due to my error in ordering the wrong product. An email from IHBUS Support confirmed that the camera I received is not their product and suggested reaching out to Amazon customer service for further assistance. They clarified that IHBUDS products are sold on amazon.com, not amazon.ca. I apologize for any inconvenience caused and hope for a prompt resolution to this matter. Thank you.

I placed an order for the Singer [redacted] sewing machine on November 26, [redacted], for $[redacted]. The item was never delivered despite the seller's claims, but fortunately, Amazon.ca issued a refund. I placed a new order for the same product on January 3, [redacted], but this time I paid $[redacted].54, which is $[redacted].81 more. Upon checking Amazon.ca on January 13, I noticed the price had dropped to $[redacted]. If my initial order had been delivered, I would have only paid $[redacted].73 instead of $[redacted].54. I feel I have been unfairly treated due to all the confusion and delivery error. I am reaching out to Amazon.ca for assistance. I have been a loyal customer, and this experience has shaken my trust. I seek resolution and justice as a loyal customer. Thank you for your help and have a good day. Placide C., Alma, QC, Canada

I purchased a set of two ivory slipcovers for my Parson chairs to test the fit and color. I loved them and decided to order six more in the same ivory shade. However, upon receiving the additional slipcovers, I noticed they have a yellow undertone unlike the true off-white ones I initially received. I tried ordering two more times, but the color still doesn't match. It seems the seller, Turquoize, has two different shades they both call ivory. I would like to resolve this issue and order six more slipcovers that match the original ones I purchased, which are a cream off-white with no yellow undertones like the first set. Your assistance in contacting the seller or helping me find a solution would be greatly appreciated. Thank you.