Amazon Web Services Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Amazon Web Services customer service, archive #1. It includes a selection of 5 issue(s) reported June 28, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello AWS, my name is Tinashe Paul and I work for Kulipay in Zimbabwe. We have a situation with our chart bot payment system. The programmer who set up the system has left unexpectedly due to salary issues and he is now unreachable. He is the only person with access to the server instance and keypair. We need help finding a solution to regain control of the system. This is a critical issue for our company, and I am eager to resolve it. Thank you for any assistance you can provide.
Reported by GetHuman-tpdzawa on giovedì 28 giugno 2018 18:25
I recently tried to sign up for the discounted Veterans Prime membership. However, each time I attempted to do so, the system kept crashing, and I received the error message "Oops, something went wrong." I then received a notification stating that my credentials had been used three times and had reached the maximum number of attempts for the promotion. Amazon advised me to try again after 24 hours, but the issue persisted even after waiting. Their email response indicated that I had made too many attempts, although none were successful. They suggested creating a new account, but I don't have an alternate Amazon account. I'm seeking assistance in resolving this matter.
Reported by GetHuman-hesavesa on sabato 9 novembre 2019 14:57
I recently discovered that someone named Burma Linkowski used my email address ([redacted]) to create an account without my permission. I have changed the password, closed the account, reported the abuse to your team, and reached out to the FBI. Despite these actions, I am still receiving emails and invoices. I am extremely frustrated. As a senior citizen, I would prefer to speak with a representative directly at [redacted]. Sincerely, Ann B. --- Subject: Your AWS Abuse Report [[redacted]1] Hello, Thank you for your message. We have verified that the mentioned account has now been deactivated. Best regards, AWS Trust & Safety Team Amazon Web Services, LLC --- Subject: Your AWS Abuse Report [[redacted]6] Hello, We appreciate your communication. The account you reported has been suspended successfully. Best wishes, AWS Trust & Safety Team Amazon Web Services, LLC
Reported by GetHuman-annbrzos on domenica 3 gennaio 2021 20:56
I recently received an email regarding an Amazon AWS Cloud Subscription, which I did not purchase. The email states my order number as [redacted]02, with a receipt date of January 24, [redacted]. The membership cost is listed as $[redacted].00. Amazon Web Services is explained as a cloud computing platform by Amazon. The email includes contact information and instructions on refunds. If I need further assistance, I can reach out to them at +1 [redacted].
Reported by GetHuman-dtcmmlf on martedì 26 gennaio 2021 14:08
I'm having trouble updating my payment method for AWS as I can't provide the necessary 2FA device for authentication. The process is unclear as it doesn't specify the phone number associated with the 2FA device. Dealing with Microsoft can be frustrating, especially with similar issues on Azure. The lack of support in case of losing an admin password is concerning. I need to resolve this payment issue and there seems to be no contact person for assistance. Please provide guidance since reaching out to Microsoft has not been helpful.
Reported by GetHuman8330738 on venerdì 28 aprile 2023 15:28

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