Amazon Customer Service Issues

Archive 13

The following are issues that customers reported to GetHuman about Amazon customer service, archive #13. It includes a selection of 20 issue(s) reported June 27, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was charged for three books this month and would like to request a refund. Can I return the books for a full or partial refund if I send them back today? Could you also provide me with a shipping label for all three books to be returned together? Lastly, I want to know if there are any other books due soon. Books charged for: 1. Pharmacotherapeutics for Advanced Practice: A Practical Approach - $91.89 2. Understanding Pathophysiology - $66.71 3. Leadership Roles & Management Functions in Nursing: Theory & Application - $44.88 My details: - Whitney J. (My husband may also be listed as Douglas J.) - Date of Birth: 11/25/85 - Contact: [redacted] - Email: [redacted]
Reported by GetHuman825441 on Mittwoch, 27. Juni 2018 13:14
Subject: Unauthorized Charges on (Costco Anywhere) Visa Card - Action Required Hi, I recently discovered unauthorized charges on my (Costco Anywhere) Visa Card ending in [redacted] from Amazon for $14.14 each in May and June [redacted] for an Amazon Prime Membership, which I did not sign up for. I have attached scanned copies of my credit card statements for your review. Please investigate this matter further and promptly refund the unauthorized charges. Additionally, ensure that there are no future unauthorized charges on my credit card. Thank you for your assistance. Sincerely, Nima Tsomo
Reported by GetHuman-samtench on Mittwoch, 27. Juni 2018 22:57
I would like to share my experience with Steven from Amazon customer support based in Illinois, USA. Steven has a strong accent, and unfortunately, I had a negative interaction with him. The other representatives I spoke with on the Amazon Prime helpline at 1-[redacted] seemed unreliable like Steven. During my conversation, Steven mentioned he was from Facebook support, not Amazon support, which was misleading. He also requested sensitive credit card information from me, including account details, expiry date, CVV, and zip code. He promised to email me promptly and credit my Mastercard within a few hours, but failed to do so. Due to these actions, I believe Steven engages in fraudulent behavior and should not be representing Amazon. I am disappointed in the service I received and urge Amazon to take action.
Reported by GetHuman-tonykcha on Donnerstag, 28. Juni 2018 00:29
I recently placed an order for BTS' albums "Skool Luv Affair" and "Dark and Wild." Initially, the shipping status indicated they would arrive this Tuesday. However, upon checking again, it now shows that a payment revision is required. I used a Visa gift card for the purchase, ensuring there was enough balance before ordering. Although the order confirmation and shipment notifications were received, there seems to be a hiccup now with the payment. Oddly, it shows conflicting information when I view the tracking details. Previous orders from Amazon have been smooth and timely, but this situation is causing concern as I was careful to have sufficient funds on the gift card before making the purchase. I am hopeful that this payment issue will be resolved promptly, as I am looking forward to receiving these albums.
Reported by GetHuman-babybooc on Donnerstag, 28. Juni 2018 00:55
On the 1st of May [redacted], I placed Order #[redacted]-[redacted], but unfortunately received the wrong part - a liquid port instead of the gas port I ordered. After contacting the seller who directed me to Amazon, I reached out to Amazon. They offered me a credit and assistance with return postage within a specified time frame. Despite the options provided, the return process seemed cumbersome due to the item’s value, shipping logistics, and time involved. Another order, #[redacted]-[redacted], was placed on June 19th, [redacted]. Yet again, I received the wrong part - a liquid port once more, despite the product description depicting a different item with a gas port notch in the hex nut. For clarity, I provided images comparing the incorrect part received with the damaged part I intended to replace. I seek your help in resolving this matter efficiently by sending the correct gas port replacement matching the item displayed on your website. Your prompt attention to this issue would be greatly appreciated. Regards, Andrew
Reported by GetHuman-ballie on Donnerstag, 28. Juni 2018 07:18
I have been an Amazon customer for years. Recently, I tried to merge my two accounts but faced multiple challenges. I had to stop the credit card on one account, cancel my PRIME membership, and navigate through various steps. The older account remains open for returns and refunds, while the newer one now has my PRIME membership. This separation became a hassle when I needed to retrieve old software purchases after resetting my computer. As I don't frequently use my original email account, managing these two separate accounts has been inconvenient.
Reported by GetHuman830245 on Donnerstag, 28. Juni 2018 18:39
Subject: Issue with Recent Order Delivery to Amazon Locker I placed an order on June 19, [redacted], for a "Whale Coloring Book: An Adult Coloring Book of 40 Zentangle Whale Designs for Ocean, Nautical, Underwater and Seaside Enthusiasts (Ocean Coloring Books) (Volume 4)" priced at $8.99. The total amount was $9.84, and it was to be shipped to Amazon Locker - Honza. The order number is [redacted]. Unfortunately, the item did not reach the Honza Locker and tracking shows it was delivered in Las Vegas. I have not received a refund on my credit card yet. I reordered the item and received it, but the initial one seems lost. I am seeking assistance on how to proceed with getting my refund for the missing item. Any guidance on resolving this issue would be greatly appreciated. Thank you.
Reported by GetHuman830588 on Donnerstag, 28. Juni 2018 20:17
I recently bought a Drive Nitro Rollator, but it arrived without a part, specifically the Folding Locking Latch. Amazon sent a replacement, also missing the same part. After contacting Drive Medical, I was able to identify the missing piece using their online parts diagrams. They have processed a warranty order and shipped the part. I suggest Amazon check all shipments of this product for the missing part going forward. The missing part is Item "14a Folding Locking Latch [redacted]" according to their parts catalog. I will return one of the Rollators as requested. Thank you. - David Hazelwood
Reported by GetHuman-dhazelwo on Freitag, 29. Juni 2018 00:56
I sent back a pair of Dockers Pants to Amazon Prime via UPS, but it got lost. My building security footage shows me dropping off the package at the UPS box and the UPS driver collecting it. After filing a claim with UPS, I was advised to reach out to Amazon. Unfortunately, the return period has expired, and I'm unsure how to proceed with filing a claim online for a return that is past the deadline. My order number is [redacted]-[redacted].
Reported by GetHuman832316 on Freitag, 29. Juni 2018 11:43
Subject: Issue with Amazon Order Delivery I am writing to address a concerning issue I have encountered with the delivery of my recent order placed on Wednesday, June 27, [redacted]. The order number is [redacted]-[redacted]. According to the tracking information provided, the item was supposedly delivered today, but this is not accurate. The tracking details indicate a delivery in Durham, North Carolina, whereas I reside in Minnesota. This discrepancy has left me frustrated, especially as I have experienced similar discrepancies with two previous orders from different sellers within the last week. I suspect that these sellers may not have the items in stock and are providing false tracking information to appear as though the items have been delivered. This deceptive practice is unacceptable and erodes trust in Amazon sellers. I am deeply disappointed by this experience and concerned about the reliability of sellers on the platform.
Reported by GetHuman835829 on Samstag, 30. Juni 2018 04:17
I ordered a Buyerzone Speaker Selfie Stick with Bluetooth Speaker on 17-06-[redacted] via Order # [redacted]-[redacted], paying Rs.[redacted].00. Unfortunately, I received the wrong item. I initiated a return on 26-06-[redacted], but the courier from DELHIVERY refused to pick up the incorrect item. Despite multiple rescheduling attempts by Amazon on 27-06-[redacted], 28-06-[redacted], and 29-06-[redacted], the DELHIVERY courier canceled each pick-up. I continuously report the issue to Amazon, but the courier company seems to be consistently canceling the pick-ups without a clear reason provided to either myself or Amazon. It's frustrating to deal with this ongoing situation and lack of resolution for the return of the incorrect item.
Reported by GetHuman-mnmehta_ on Samstag, 30. Juni 2018 14:19
I am having trouble accessing my Amazon account. This is the second time in two weeks. After changing my password last time, the new password is not working. I suspect someone unauthorized might be trying to hack into my account, especially since a purchase was made without my knowledge previously. Strangely, I am unable to receive emails from Amazon but not from others. This issue needs to be resolved as I have been unable to place orders for two weeks, causing frustration and potential loss of business.
Reported by GetHuman-arktool on Samstag, 30. Juni 2018 21:43
On June 27, I spoke with Sujithmon and later Srinja about an issue regarding a 55" TV shipment. I was worried when I was informed that the TV was sent to someone unknown but with their details on my shipping list. Despite receiving apologies and assurances to investigate and intercept the shipment within 24 hours, it was still delivered to the wrong address. I am disappointed as I haven't been given an explanation for this error or how a different address was added to my account. I am concerned about potential charges and would appreciate a resolution within the next three days.
Reported by GetHuman837880 on Samstag, 30. Juni 2018 23:14
On June 22, I ordered a Yeti Rambler cup and a Speck Phone Case. Initially, the order proceeded without any problems. Nonetheless, upon receipt, I discovered that I had received 2 Yeti Ramblers. Upon checking my Amazon account, it showed two separate orders. One order included the Speck Phone Case and one Yeti Rambler, while another separate order consisted of the extra Yeti Rambler which I did not intentionally purchase. I have been charged an additional $34.99 for this extra item, which I did not order. I am seeking assistance with obtaining a possible refund for the incorrectly charged item. Thank you for addressing this matter.
Reported by GetHuman838260 on Sonntag, 1. Juli 2018 02:42
Hello Amazon, I hope you are coordinating with the courier services before seeking feedback on recent orders. I want to address the fact that I haven't received my recent purchase, the laptop furniture table, as the delivery team has not yet delivered it and there have been no updates. I am disappointed with this experience as a loyal Amazon customer. I have contacted customer support twice, and despite assurances that the product would be delivered yesterday, I still have no information about it. I will be leaving a negative review about this incident and will share it widely to inform others that Amazon is asking for feedback on undelivered items. Thank you, Shemeer
Reported by GetHuman-shemeerc on Sonntag, 1. Juli 2018 19:02
Regarding Amazon Order # [redacted]-[redacted], I made this purchase on 9/29/[redacted]. The item is supposed to have a 1-year manufacturer warranty. However, when contacting Dell, the manufacturer, they claim the item is out of warranty. I also acquired a 5-year extended warranty from Square Trade through your site. When speaking to Square Trade, they say the item is still in warranty and suggest reaching out to Dell. Now, Dell is insinuating an error on your part. The item needs repair, but both Dell and Square Trade seem to be avoiding their responsibilities to provide the entitled service. Your intervention in this matter would be highly appreciated. Thank you.
Reported by GetHuman840303 on Montag, 2. Juli 2018 00:11
I rented medical books for my granddaughter on 6/7/17. In May, Amazon sent emails to my daughter, who used her Amazon card for the charges. However, she did not receive these emails, possibly ending up in junk mail. Amazon mistakenly took the payment from my account under Cassatt Water, not my daughter's as intended. When I called, Amazon explained that they charged the next available card due to insufficient funds. Despite returning all 7 books, Amazon claimed to have received only 3 and deducted $[redacted] without permission. I urgently need my refund. Vonshae from Customer Service sent return labels, but I am unsure of the next steps. I seek resolution and reimbursement for order #[redacted]-[redacted]. Thanks, Martha Tuttle on behalf of Donna Tuttle at Cassatt Water Co.
Reported by GetHuman841075 on Montag, 2. Juli 2018 11:28
I bought new Google Pixel 2 and Pixel 2XL phones at the Verizon Wireless store in East Brunswick, NJ on May 8, [redacted]. The promotion included a free Google Home Mini and a free Google Chromecast. Today, I contacted a Verizon representative who transferred me to the rebate center, where I was left on hold for an hour. The initial rep called me back and apologized for the inconvenience. They assured me that my free devices would be shipped soon and I would receive a tracking number within 72 hours. The delay in fulfilling the offer was because the store did not submit the necessary paperwork. Now, 8 weeks later, I'm still waiting. I believe Verizon should offer me a credit for the time spent on this issue. Despite the account representative's inability to assist with this, I trust that Verizon will compensate me accordingly.
Reported by GetHuman-jayklie on Montag, 2. Juli 2018 14:46
Approximately four weeks ago, I received a Sony Xperia phone from Amazon, which I did not order. After realizing my account had been hacked with the password changed, I tried to log in without success. I contacted customer service to remove my credit cards and was promised a call from IT, which never happened. Despite multiple follow-ups, no resolution has been reached. I am unable to access my Prime account for which I need invoices for my accounts department. I also need to return the phone for a refund. To regain access to my account, a temporary password should be sent to my alternate email [redacted] If this is not possible, I require a breakdown of the account for the past 6 months for expenses. I request cancellation of Prime on the compromised account and a refund for lost time. Please contact me via the alternate email address as there seems to be an issue with the original email. Your prompt attention to this matter is greatly appreciated.
Reported by GetHuman843834 on Montag, 2. Juli 2018 21:57
Order # [redacted]-[redacted] and Order # [redacted]-[redacted]: Today, I placed an order for a Samsung Galaxy S8 Unlocked 64GB - US Version (Midnight Black) - US Warranty and OtterBox 77-[redacted] DEFENDER SERIES for Samsung Galaxy S8 in black. Initially, I also added a screen protector, OtterBox ALPHA GLASS SERIES for Samsung Galaxy S8 in clear, but decided to cancel it later due to a delayed arrival. Unfortunately, after canceling the screen protector, it appears that both the phone and the case delivery might be impacted. I am concerned about receiving them by this Friday.
Reported by GetHuman-tongj on Dienstag, 3. Juli 2018 07:31

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