Amazon Customer Service Issues

On May 8th, I purchased a Hyundai lawn mower in 5 monthly installments. Unfortunately, on May 12th, I received the wrong model. I mistakenly ordered the ‎HYM510SP without an electric start and speed control instead of the ‎HYM510SPE model I needed for our garden's size and gradients. A friend recommended the ‎HYM510SPE for its features, making lawn care easier. I hope to exchange the equipment and transfer the payment to the correct model for a smoother lawn care experience. Although the payment panel states the purchase is non-returnable but eligible for a refund if damaged or defective, I am optimistic Amazon can assist with swapping the mowers. Switching to the electric start and speed control model will undoubtedly make cutting the lawn less strenuous.

I placed an order for four items two days ago but have not received a confirmation yet. I do not have an order number and no communication has been sent regarding the order. My credit card was charged, and I am concerned about the status. I believe my phone number, [redacted], or my email address, [redacted], should help track the order. If I do not hear back within an hour, I will contact my credit card company to dispute the charge.

I am urgently seeking assistance in unlocking my account. I created a Business account, placed my first order, and then my account got locked. This has happened for the fourth time in the past 6 months. The account in question is under the email address [redacted] I have faced substantial losses due to this ongoing issue. They mentioned I would receive an email in a few days to unlock the account, but I never receive it. The first occurrence was with the email [redacted] in August [redacted], and due to not being able to access the account, I now owe my bank $[redacted]. Another account under [redacted] was my first Business account, where I paid for Prime on the second order and encountered the same problem of account closure. This has led to significant financial strain. I feel mistreated and disregarded by the company, and it is negatively impacting my business operations.

I ordered the Redmi Note 11 Pro+ 5G on May 4th, [redacted], from Amazon with order number [redacted]-[redacted]. The expected delivery date was May 9, [redacted]. The product was out for delivery on May 9th but arrived on May 10th instead. It was left with my staff without any call from the delivery person. Upon opening the box, I discovered a different phone, the Redmi Note 10T 5G. After contacting customer service, the delivery boy was supposed to pick up the wrong order for a refund. However, Amazon is now refusing to refund the money, claiming they received a different product. Researching the seller revealed it to be fraudulent, with other customers facing similar issues. I urge Amazon to honor the refund as we trusted them with this expensive purchase and feel cheated.

Two nights ago, I contacted an Amazon customer service representative named Tristan A regarding my order #[redacted]-[redacted]. The order was for a TUFT & NEEDLE - Original Limited Queen Adaptive Foam Mattress. I informed Tristan that I tried to cancel the order before it shipped but was informed it was too late. Tristan agreed to initiate a pickup of the mattress at my building and provided me with a link to the Pilot pickup request website, including all the necessary details to fill out the form. On the night of 5/24, I completed and submitted the form, but did not receive a response from Pilot. Consequently, I submitted another Pilot pickup form the next morning on 5/25 with no response to either of the pickup requests.

I encountered a disturbing incident involving a delivery driver identified as "Tenzin Palding." He became aggressive and tried to provoke a fight in the lobby of our building without any apparent reason. While other tenants and I were in the elevator, he repeatedly stopped us from going up, accusing us of saying something to him. Despite our denials, he threatened physical violence, even escalating towards a female until he realized he was being recorded. This unprofessional behavior occurred during a delivery around 12:30 p.m. at 67-14 41st Avenue, Woodside, NY [redacted]. The unsettling encounter, captured on video by witnesses, prompted us to almost involve the authorities. We are prepared to share the video evidence documenting the driver's unacceptable conduct.

I ordered a case of Ensure for Michael Riley in Milwaukee, and the order number is [redacted]-[redacted]. The delivery driver needs to reach Michael, but he can't call the provided phone number since it's outside the app. Despite me providing delivery details, Amazon support was initially unhelpful. After speaking with a supervisor, I was told the driver should be able to call the recipient tomorrow, but I'm unsure as the driver could only call the number on the order, which was mine. The driver will try delivery again tomorrow after the confusion with the phone number.

I purchased a 6-pack of Hot Shot Roach Killer for around $27.99. My order only contained one package, but I was charged for six. Amazon advised me to keep the single pack and sent me the remaining five. However, I'm now being billed an extra $27.99 multiple times because they expected me to return the extra package. After speaking with customer service, I was told to keep it. The cost of the lone package I retained was approximately $9.99. Now, my account is showing an issue that needs to be resolved before I can make any more purchases. Can anyone provide guidance on how to address this matter?

Hello, I want Amazon to use my email address instead of sending the security code to my U.S. phone number for verification. I am currently in Jakarta, Indonesia, so my phone number is not operational here. I would appreciate your assistance with this matter.

On May 27, [redacted], I contacted customer support at [redacted] to address the closure of my Amazon account. After being placed on hold for 30 minutes, the operator repeatedly apologized for the delays. During our conversation, he mistakenly addressed me by three different names before requesting my phone number. He assured me that an Amazon representative would contact me within 24 hours, but unfortunately, I did not receive any follow-up calls. I spent a total of 45 minutes on the phone, with 30 minutes dedicated to the call itself. I am disappointed by the lack of resolution and feel that my time was not valued. I would like to lodge a complaint regarding this customer service experience. If the calls are recorded, I urge you to review the conversation that failed to address my issue. Please reach out to me, William E., at [redacted]. Thank you.

I placed an order with same-day delivery on May 21st, paying extra as well. However, my order was delivered three days late, and the delivery person was unhelpful on the phone. When the product finally arrived, it had a faulty battery. Your technician came on May 28th for a replacement, scheduling delivery for the 30th. When I tried contacting the delivery person, he was dismissive and uncooperative, claiming he didn't have my parcel. Even after visiting the warehouse and speaking to the manager, I received no resolution. Despite being assured by customer care that my order would arrive on the 31st, I woke up to find it was mysteriously canceled without any notification or explanation, causing great inconvenience and frustration. My money has been wasted, and I am still without my order. What can be done to resolve this issue?

Subject: Unauthorized Amazon Prime Charges Hello, I have noticed three unauthorized charges on my credit card statement for Amazon Prime on the 5th of March, April, and May. The transactions are as follows: - 5 March: Amazon Prime*1W7R97DU1 (R219.61) Amzn.com/billUS - 5 April: Amazon Prime*166XJ4UV2 (R240.40) Amzn.com/billUS - 5 May: Amazon Prime*1Q40H19P2 (R258.54) Amzn.com/billUS My bank investigated and mentioned it's a subscription. However, I haven't visited Amazon since November [redacted], and I do not recall signing up for any subscriptions. There are no transactions listed on the website under my account. Can you please look into these charges and assist me in getting a refund? Thank you, Danelle M.

I was charged $[redacted].86 for something I don't recognize, followed by a $16.08 charge that I am unaware of. I reached out to three different representatives, none of whom were able to assist me properly. One suggested I get a gift card, another hung up on me, and the last one seemed shady and tried to scam me. I want a refund for these unknown charges, but they insisted I contact the person who charged me. Unfortunately, I don't even know who that is. I discovered these charges when checking my bank account and need my funds returned promptly. The lack of support and service is frustrating; even my bank advised me to wait 72 hours before filing a complaint. I am concerned because these charges are causing issues with my account balance. Please provide the assistance I need promptly.

I bought a 12-month Amazon Prime gift card for $[redacted] on Feb 6, [redacted]. I already had Prime, expiring on May 29, [redacted], so I was advised to apply the gift card in May. However, when I tried to use it, I was charged $[redacted] instead. I'm seeking a refund for the $20 overcharge on the Amazon gift card. The email I received contained information about the Prime benefits and instructions on how to activate the membership with the gifted Prime subscription. I appreciate your prompt attention to resolving this matter. Thank you.

I would like to inform you that I purchased a coffee vending machine on 24/05/[redacted] from Amazon with order number [redacted]-[redacted]. Unfortunately, my friend mistakenly provided the wrong pin code, stating [redacted] instead of the correct [redacted]. The correct pin code, [redacted], is valid for delivery to my address. I kindly request to update the pin code and ensure the delivery of the product. I received a call from an executive instructing me to collect the machine from Namrup Amazon Office or cancel the order. Such behavior reflects poorly on the company's commitment. In addition, I would like to mention an incident with staff member P.B., who exhibited unprofessional conduct and lack of customer service skills. This negative experience impacts Amazon's service quality, and improvements are necessary to maintain customer satisfaction.

I bought the same dress in two sizes. I returned size 22 and got an email confirming the return: Hello ANN, We received your return and issued the refund. Thank you for sending it back. View return & refund status J Kara Women's Plus Size 3/4... Refund total: $[redacted].89* The $[redacted].89 refund will be on your Amazon Card in 3-5 business days. But today, I received an email saying you didn't get the return: Hello ANN, Please return the item below. We've issued the refund but need the item by Fri, Jun 10, to avoid additional charges. View return & refund status Send by: Fri, Jun 10 J Kara Women's Plus Size 3/4... Total: $[redacted].19 If not returned by Fri, Jun 10, $[redacted].19 will be charged. I've already received the credit and confirmation that the item was returned on Saturday. Please advise. Ann Bennett

I am requesting a new return label for a gift my daughter purchased for me. I already have the replacement. The previous label she sent via email from Amazon expired before I could prepare the package. Could you please issue another return label? If possible, kindly send it to my fiancé's email at [redacted] since he has a Prime account. The order details she provided are as follows: Order date: Nov 20, [redacted] Order #: [redacted]-[redacted] Order total: $[redacted].39 (1 item) Shipment details: Two-Day Shipping Delivered Delivery Estimate: Friday, November 26, [redacted] by 8pm COOLIFE Luggage Suitcase Piece Set Carry On ABS+PC Spinner Trolley Qty: 1 Sold By: Coolife Luggage Thank you very much for your assistance, Maureen Coburn.

Hi, I wanted to inform you that your credit or debit card company has reported unauthorized activity on your card associated with your Amazon account. They have reversed a transaction, and the details are listed below. If you suspect any unauthorized access to your account, please contact [redacted] for assistance. You will not be liable for any unauthorized charges. If you wish to cancel the dispute, reach out to your card issuer. If you authorized the transaction, we require payment. Reply to this email with a list of order numbers, card type, last 2 digits, and permission to charge the card. Remember not to share full card numbers via email. To pay, provide the necessary details, but we cannot charge unregistered cards. For added security, refrain from sending complete card numbers. You can also use gift card balances to settle the amount. Kindly find the transaction details below, along with instructions on how to repay. Multiple emails regarding this issue might be sent, but you can authorize repayment for all disputed orders in one response. Account Specialist Amazon.com I recently reviewed my purchase history and noticed that a refund for the items bought on 3/6/22 totaling $88.91 is incomplete. Three tracking numbers from the Glenwood Springs Store in Colorado are provided. I received only $20.06 back. Kindly explain this discrepancy via email. Thank you, Hongjuan

I am disappointed with Amazon's recent lack of service quality. I ordered Boat TWS 121v2 earphones, but due to performance issues, I immediately requested a return. Despite multiple calls to customer service and rescheduled pickups, the return has not been successful. It is frustrating to waste time calling customer care without resolution. I urge Amazon to refund my money and arrange for the pickup at their convenience. My Amazon account details are as follows: Name: Sakshi Phone: [redacted] Billing Address: A_56, 3rd Floor, near Prachin Shiv Mandir, Peeragarhi, New Delhi-[redacted] I request Amazon to address this matter promptly.

I purchased an RO system and a set of filters in early May. The RO system was delivered to the incorrect address, but after contacting customer service, a refund in the form of a gift card was issued. The additional filters arrived without any problems. However, the individual who received the RO system redirected it to my address. I tried to cancel the gift card over the telephone unsuccessfully. Subsequently, I initiated a return request due to costly installation issues raised by my plumber concerning the RO system. Returning the items to UPS proved difficult due to mobility limitations, but a kind UPS employee assisted me. The return process had to be repeated, but only the filters were accepted for return. Unfortunately, the cancellation of the gift card erased all references to the system, making it challenging to return. I have made numerous attempts to explain this complicated scenario to customer service but have been unsuccessful. I seek assistance in resolving this matter promptly as I am a senior on a fixed income and every dollar counts.