American Airlines Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about American Airlines customer service, archive #3. It includes a selection of 20 issue(s) reported July 1, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was scheduled for a flight from Harrisburg, PA to Charlotte and then Aruba on June 17, [redacted]. Due to cancellations, I was rerouted through Philadelphia and Miami with a return directly from Aruba to Philadelphia. Currently at Aruba airport, I have been informed that the flight is overbooked and uncertain about my seat assignment on Flight [redacted]. I would appreciate if you could confirm my status on the flight. My name is Thomas Collins. Thank you.
Reported by GetHuman-tomathom on воскресенье, 1 июля 2018 г., 14:59
I was on Flight [redacted] yesterday, Sunday, June 30, between 10:30 and 11:00 a.m. I asked a flight attendant to monitor a group of people who were being disruptive. As I was peacefully seated, the flight attendant asked me to bring my backpack to the front for a private conversation, and without explanation, I was removed from the flight. This unjust action followed a delay and was completely unwarranted. I have always had positive experiences flying with this airline in the past. The treatment I received felt discriminatory and racist. I was subsequently placed on Flight [redacted], where another flight attendant sympathized with my situation and recommended that I file a complaint with customer service.
Reported by GetHuman839329 on воскресенье, 1 июля 2018 г., 17:31
Dear American Airlines, Regarding booking reference ZLC5AB, on Wednesday, August 3, [redacted], my family and I, Khaled Yaseen, traveled from Dallas, Texas to Amman, Jordan. Unfortunately, we encountered several issues during our journey: 1. We experienced an unexplained 3 to 4-hour delay at Dallas airport which caused us to miss our connecting Royal Jordanian flight at Chicago O'Hare. 2. The American Airlines staff at O'Hare did not assist us or offer suggestions. 3. We had to travel to London Heathrow before eventually reaching Amman, resulting in further delays. 4. Security procedures at London Heathrow were challenging, and our reservations were not confirmed. 5. Our arrival in Amman was postponed by an additional day. 6. Several pieces of our luggage did not arrive, and a claim has been filed. 7. Some luggage arrived after a significant delay, while others are still missing. 8. Three delivered bags were damaged, and three were tampered with. 9. Attached are the necessary claims for compensation as per USA regulations and The Montreal Convention. I am seeking compensation for the inconvenience caused by the aircraft change, flight route deviation, delays, luggage mishandling, and lack of appropriate care during the journey. Thank you.
Reported by GetHuman-yaseenkh on воскресенье, 1 июля 2018 г., 21:10
I was downgraded from first class and experienced delays at both airports. There was no wheelchair assistance provided for my wife and me, despite being disabled. I had a difficult time making it to the gate without help. Upon reaching the gate, we found out the flight was boarding and we had limited time to board. We were given the wrong gate information initially, causing confusion and stress. We were even threatened that our seats could be given away if we caused a disturbance. As a [redacted]% disabled individual, I was unable to manage on my own. The only available seats were in the back, which were unsuitable for my condition. I have evidence of the seat I was assigned and I am requesting a refund for the inconvenience and lack of assistance during the trip.
Reported by GetHuman-mrenock on понедельник, 2 июля 2018 г., 15:28
My husband and I, S.P. Narala and R. Narala, traveled from Hyderabad, India on Cathay Pacific flight CX806 (PNR W9ZJCN) connecting to the 5:00 PM AA [redacted] flight (PNR SYVVZP) from Chicago O'Hare to Minneapolis on June 18, [redacted]. Our original plans to rent a car at 6:00 PM in Minneapolis and head to Rochester were disrupted due to the flight cancellation by AA. Despite being rebooked on the 9:55 PM AA1112, which was also delayed, we missed our car rental pickup, Groome shuttle, and all our appointments at Mayo Clinic on June 19, resulting in unplanned expenses. We appreciate being accommodated at the Hampton Inn by AA but experienced significant inconvenience and costs. We request a refund for various expenses totaling USD [redacted], detailed below: - Dollar Car Rental: USD [redacted] - Groome Transport: USD [redacted] - Taxi to Hampton Inn: USD 40 - Manchu Wok (Chicago Airport): USD 9.47 - American Pie Pizza (Hampton Inn, Minneapolis): USD 28.15 - Centrestone Plaza: USD [redacted].38. Thank you for your attention to this matter.
Reported by GetHuman-gradhika on вторник, 3 июля 2018 г., 3:04
My flight on July 3rd got canceled in Philadelphia at 7:00 en route to San Antonio. I was not given any reasons why. After being on hold for a long time, I went to another AA desk which was for international flights. They managed to rebook me but did not assist with finding a hotel. They provided a pink paper with a code that was not honored by the airport hotel, resulting in me having to pay $[redacted]. No food vouchers were provided either. The following morning, a shuttle driver mentioned there had been 35 cancellations the previous month, all in the evening, linking them to AA. This is concerning as the weather in both Philadelphia and San Antonio was sunny without any storms. I kindly request reimbursement for the accommodation and possibly a food voucher.
Reported by GetHuman852218 on четверг, 5 июля 2018 г., 18:47
I have submitted the appropriate forms to receive compensation for my flight that was delayed for 24 hours from LHR to DFW Flight 79 scheduled on 6/20/[redacted] at 3:00 pm. Customer Relations contacted me and confirmed that I am entitled to receive [redacted] Euros or the US equivalent in compensation via check. They mentioned sending an email with a form that I need to complete for processing. However, after checking my email, I have not received any notification from Customer Relations as they mentioned. I have tried contacting the Customer Relations Agent, Suzie, at [redacted], but only reached a recording. I have left my number [redacted] and the reference number 1-[redacted]52 multiple times, but no one has returned my calls. I urgently need a representative from American Airlines Customer Relations to reach out to me. Thank you.
Reported by GetHuman852654 on четверг, 5 июля 2018 г., 20:28
My wife and I were looking forward to our 35th anniversary celebration cruise from Barcelona on June 18, [redacted]. We opted to fly from CAK to avoid parking and chose American Airlines for our journey. Unfortunately, our flight got canceled last minute, causing us to miss our cruise departure. We were rebooked for a flight from CLE to JFK to LHR, finally arriving in Nice, France, a day late for our cruise. The entire experience was far more stressful than we anticipated, with missed excursions and additional costs for parking and hotels. We were assured by the gate agent that American Airlines would contact us regarding the situation, but we are yet to hear from them. We believe that compensation of $[redacted] would be appropriate given the inconveniences, costs, and stress we endured. Please reach out to us at 1-[redacted] if you can assist. Thank you, Cynthia & Jeffery Scott Record locator # UJHYNB
Reported by GetHuman-jcrjzr on пятница, 6 июля 2018 г., 12:09
On 6/29/[redacted], I encountered numerous issues on my flight from LAX to PDX. A group of ten passengers, myself included, missed flight [redacted] at 9:30 pm due to shuttle problems between Terminal 4 and Terminal 5. There were issues with gate/bus communications, a 10-minute delay, and a 20-minute wait on the tarmac. Despite our efforts, we had to negotiate for a less-than-satisfactory replacement flight the following day. To add to the ordeal, my laptop went missing on the shuttle journey back to Terminal 5. I am currently in the process of filing a report with the police, although cameras were present on the buses. I am looking to (1) speak directly with a representative over the phone, (2) obtain the email contact for a senior official to file a formal grievance, and (3) explore potential compensation from AA for the day lost and the value of my lost computer, which has already cost me approximately $[redacted] post-flight.
Reported by GetHuman-peoppe on пятница, 6 июля 2018 г., 21:21
On June 3, [redacted], my husband, a friend, and I were travelling from Miami International to Palm Springs International with a layover in Phoenix. The delay of AA Flight [redacted] from Miami caused us to miss our connecting Flight [redacted] to Palm Springs. Despite having cash First Class tickets, we couldn't secure seats on the next flight. Being 79 and with my 91-year-old friend in a wheelchair, the situation was challenging, especially with the scorching [redacted]-degree temperature outside. After a long day starting from a cruise ship in Miami, we faced a frustrating 10+ hour journey and the dilemma of being stranded in Phoenix. In the end, we resorted to purchasing tickets with Southwest to Ontario, California, and took an Uber to Palm Desert. The experience was marred by the lack of effort from American Airlines to accommodate us and ensure a smoother transition to our final destination. The agents at the gate and the indifferent response from the First Class attendant added to the disappointment. I am seeking reimbursement for the incurred expenses to rectify the situation and hoping for a more satisfactory resolution to prevent such incidents for passengers in the future.
Reported by GetHuman858973 on суббота, 7 июля 2018 г., 21:21
I am frustrated with the treatment I received on my flight from Tampere, Finland, to Chicago with a layover in Dublin. I paid the agreed-upon baggage fees through Finn Air in Tampere, and despite showing the receipts upon arrival in Dublin, I was told to pay an additional fee by your airline's agent. Even though I had proof of payment, the agent insisted I pay again. They were unhelpful and even suggested I take the matter up with Finn Air, who I had already paid. This experience was incredibly frustrating, especially as a loyal frequent flyer with your airline. I contacted Finn Air, but they couldn't assist. I am disappointed by the lack of understanding and rudeness shown by your staff. My concern remains unresolved, and I seek a resolution to this issue.
Reported by GetHuman891175 on вторник, 17 июля 2018 г., 22:08
I need to confirm my return flight to San Antonio, Texas on July 21, [redacted]. My account number is [redacted]. I arrived at SAT on July 13, but due to chaos at the airport caused by flights being diverted and delayed, I missed my flight. American Airlines were dealing with the large number of stranded passengers, which led to long lines and confusion. Consequently, I had to purchase a one-way flight with Southwest to make it to a family reunion in LAX. I am seeking a refund for the flight I missed due to the delays and diversions with American Airlines. A supervisor mentioned that we could use our return flight to SAT but I need to confirm this and also request a refund for the Southwest flight I had to purchase.
Reported by GetHuman892127 on среда, 18 июля 2018 г., 5:16
While traveling from Orlando, Florida to Charlotte, North Carolina, our flight was delayed, causing us to miss our connecting flight. When seeking assistance, a staff member named Gwen at the service area was extremely rude to both me and my elderly father. Even the individual assisting us with the wheelchair found her behavior unacceptable. Given my 92-year-old father's need for rest, I simply requested a place for him to lie down during the four-hour wait for our next flight. Fortunately, the staff members at the gate were exceptionally helpful and arranged for a cot to accommodate my father. I am grateful for their understanding and assistance. However, I believe it is necessary for American Airlines to address the conduct of the employee Gwen at the service desk, as her rudeness can significantly impact the airline's reputation. Thank you to the rest of the staff for their kindness and support during this experience.
Reported by GetHuman894880 on среда, 18 июля 2018 г., 22:29
On July 12, we had to cancel our flight from FSD to PHX as our daughter needed her car driven down. The same day, we modified our return booking, thinking we had the usual 24-hour grace period to finalize the decision. The return flight was scheduled for July 15. An hour later, we realized our error. When I contacted the agent the next morning, I was informed that we would still be charged the change fee. American Airlines retained our airfare and imposed an additional $[redacted] in change fees, despite us making the adjustment several hours before departure. This resulted in a significant financial setback of around $[redacted]. We strongly believe this treatment by American was unfair and akin to theft. Your assistance is greatly appreciated. - M. J.
Reported by GetHuman-mjwaitt on четверг, 19 июля 2018 г., 20:51
To whom it may concern, I am writing to share my recent travel ordeal with American Airlines. Due to a family emergency, I urgently booked a flight from Los Angeles to Scranton, PA to visit my terminally ill sister-in-law. Despite boarding on time, my flight was delayed, leaving me with minimal time for my connecting flight in Philadelphia. Upon arrival, I rushed to catch my connection to Scranton, but missed it by minutes. The Customer Service desk was unable to offer viable solutions initially, leaving me distressed and desperate. After pleading for assistance, a compassionate AA representative accompanied me to handle my luggage and explore alternatives. Eventually, I resorted to using Uber to reach Scranton promptly. Though grateful for the help, the experience was filled with stress, anxiety, and unexpected expenses. I am requesting reimbursement from AA for the Uber cost and the distress caused. I am willing to provide the Uber receipt upon request. Sincerely, Judith H.
Reported by GetHuman-judyhoch on пятница, 20 июля 2018 г., 11:50
Dear Customer Service Team, I hope you are well. Upon our return journey on American Airlines Flight AA [redacted] from Reykjavik, Iceland (KEF) to DFW originally scheduled for Saturday, July 7, [redacted], at 11:10 AM, we experienced a 14-hour delay due to mechanical issues. The flight eventually took off at 1:10 AM on Sunday, July 8th. I was informed by the ticket agent about European regulations entitling us to EUR [redacted] per person compensation for delays exceeding 4 hours. Considering our 14-hour delay, I kindly request this compensation for the following passengers: - Somes Mulukutla [redacted] King Arthur Blvd Lewisville, TX [redacted] Email: [redacted] Phone: [redacted] Our record locator was OEPPCA, and the travelers were myself, Somayajulu Mulukutla, Usha Peri, Nehaarika Mulukutla, and Pranav Mulukutla. Thank you, Somes
Reported by GetHuman-somesmul on понедельник, 23 июля 2018 г., 1:59
I recently checked my credit card statement and noticed two additional charges apart from my Phoenix to Santa Ana flights. Upon contacting customer service, I was informed that these charges were for seat upgrades. However, I flew in a middle seat on both flights, one of which was half empty, and am confused as to why I was charged $14.49 and $15.93. The locator number for my booking is NZEZGR. In an email, the term "pipe separator" was mentioned, which I found concerning as it is associated with scams online. I would like clarification on whether these charges were truly for seat upgrades, especially since they seem unlike the typical even amounts charged by other airlines. Additionally, I want to note that being seated over the wing on the return flight is not usually considered an upgrade. Unfortunately, my attempt to get more information through the automated system was unsuccessful.
Reported by GetHuman-hvenoz on понедельник, 23 июля 2018 г., 14:53
Dear American Airlines, I am writing to bring to your attention a challenging experience I encountered during my recent trip from Tallahassee to San Francisco on July 17, [redacted]. My companion and I faced multiple delays and complications throughout our journey which resulted in us having to incur an unexpected taxi fare of $[redacted].07 to reach our final destination in Santa Rosa, CA. I am kindly requesting reimbursement for this expense, which I charged to my American Airlines AAdvantage credit card. Thank you for your attention to this matter. Sincerely, Linda Schmidt
Reported by GetHuman909061 on понедельник, 23 июля 2018 г., 18:04
My daughter, L. R. (Trip ID KIYAYD), is an unaccompanied minor on flight [redacted] from DTW-CLT. The flight was delayed from 8:22 AM to 9:15 AM, affecting her arrival time to 11:09 AM. Her connecting flight [redacted] to SJO boards at 11:25 AM. Will assistance be available to ensure they make their connecting flight? Additionally, how was the delay known 8 hours in advance? Please contact me via email or on my cell at [redacted]. The wait time on the [redacted] number exceeds 45 minutes.
Reported by GetHuman-mwasser on вторник, 24 июля 2018 г., 4:40
Due to my husband's sudden illness, our travel plans have been affected. He is currently in the hospital and the doctor advised against travel until Monday. Therefore, I kindly request to reschedule our flight to Monday, July 30, preferably in the morning. Our booking reference is ZBEXCN.
Reported by GetHuman916928 on среда, 25 июля 2018 г., 20:48

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