Audible.com Customer Service Issues

I purchased a book for my wife as a Christmas gift, but it did not arrive in her email as expected. After contacting Audiblecom, they were unable to resend it to her, so I downloaded it to my library instead. However, she currently needs to log in using my account to access it for listening. Today, on December 26th, the link finally appeared in her email, but the redemption code was already used. I want to find a way for her to listen to the book without logging into my account. She typically listens on her phone. I attempted to gift the book from my library, but it requires a repurchase. Is it possible to resend the book directly to her? Your assistance with this matter is greatly appreciated. Thank you, Larry

I received an email on December 12th. Last night, while my account was open, I clicked on one of the links in the email. I then selected a book from Audible, proceeded to check out, and found that the book was deducted from my Audible credits rather than from the offer provided. Could you please advise me on how to rectify this issue? Thank you. Hi, David. In December [redacted], 3 codes were sent to you to redeem free titles from a selection of over [redacted],[redacted] audiobooks. Our records show that you still have 3 codes remaining to be claimed. All codes must be claimed and used for audiobooks by December 31, [redacted] at 11:59 PM (PT). To claim your remaining codes, please click on each unique link below to log into your Amazon account associated with this email. A current Audible membership is not necessary for redemption. Kindly note that each link can only be claimed once.

Subject: Assistance Needed with Recent Purchase Dear Audible Support, I have been a long-time customer for 20 years with a library of over [redacted] titles. Recently, I unintentionally used a credit to purchase the daily deal "Stealing Home" instead of the discounted rate. To my surprise, I was informed that my return privileges have been revoked. I kindly request a refund for the price difference between the credit used and the daily deal price of $2.95. I also ask for a reconsideration of my revoked return privileges to avoid such errors in the future. Understanding why my privileges were revoked and having them reinstated would be greatly appreciated. I have always respected your return policy; typically, I return books due to boredom, like "Mind," or if the content is distressing, such as "Where the Crawdads Sing." These reasons align with why I wouldn't purchase a book in a physical store. As a loyal customer, I value your service. It was disappointing to find your website's contact links non-functional. Clear communication or a warning about violating your policies would have prevented this situation. I genuinely hope for a prompt response as I cherish my Audible experience. Thank you for your attention and the enjoyment Audible has brought me. Warm regards, KW

Ever since upgrading to the iPhone 12+, I have been unable to access my Audible books that were previously on my iPhone 8 Plus, now that I am trying to use my MacBook Pro. I had over 67 books saved and around three or four credits. Despite reaching out to Apple, T-Mobile, and various technical support teams, no one has been able to resolve the issue. I am eager to retrieve the books I purchased, as well as the credits I have yet to use. This situation has been very frustrating, especially since I cannot receive the OTP for double protection via Messenger. The transition to the iPhone 12 has been troublesome, and I am at a loss as to why my books were removed from my computer.

Hello, I have been a loyal Audible customer for over three years with a library of a hundred books. Recently, I encountered a problem logging into my account; I was redirected to Amazon where my email and password worked fine. However, a verification code was sent to my old phone number, which I no longer have access to. I tried contacting Amazon for assistance but was informed they couldn't verify my account due to it being inactive since [redacted]. This has left me unable to access my Audible library, a loss of significant value. I am frustrated and seeking a resolution from Audible as this issue, created by Amazon, affects my access to the books I purchased from Audible. I hope to hear from you soon to resolve this situation. Dimitri

I need to remove my last four-digit number from my old debit card on Huntington Online Banking Services and automated payments. I switched to a newer card from the same bank to stop receiving daily texts about declined purchases on my old card. I hope to start using my new card to order miscellaneous items. That's all.

Hello, I hope you are doing well. I am reaching out because I have noticed unauthorized charges on my account from Audible for products I did not order. As a person with disabilities on a tight budget, this has significantly affected me. The deductions started in late [redacted] and seem to have continued until last night, leaving me with limited funds. I had set aside funds for my telehealth appointment co-pay, which have now been impacted. I will be documenting all withdrawals made without my consent to address this issue directly with your company. Please contact me at your earliest convenience to resolve this matter before I need to pursue further actions. You can reach me at [redacted] or via email at giajenniferdeutch4@gmail. Thank you.

Name: Dieter B. Email: [redacted] Having trouble with Amazon/Audible login issues. Initially opened an Amazon account and placed an order on Audible without problems. Received emails stating account was suspended due to unusual activity, preventing access to fix it. Now stuck in a situation where resolving the issue requires logging in, which is not possible. Feeling frustrated with the confusing process. Requesting account closure and removal of bank account permissions due to difficulty in conducting business. Regards, Dieter B.

I tried to sign up for an Audible membership through the mobile app. They offered me the Audible Premium Plus for a discounted price of $7.95 for the first three to four months. After clicking on the ad and then on "Start membership," I encountered an issue when trying to search for books, as it led me to a webpage displaying a "website not found" message. Upon returning to the app, I attempted to start the membership again, potentially due to a network error. Unfortunately, I was billed twice - once for $7.95 and a second time for $14.95. I wish to continue with the discounted membership but am unsure which payment will apply next month. Additionally, I am seeking a refund for the second payment as it is redundant to purchase the membership twice.

I cancelled the free trial before the next billing period, but I was still charged. I have screenshots of my account, purchases, the email about the credit I didn't receive after cancelling, and the cancellation date. I can provide more proof if needed and a description of the billing since I can't access it on my online banking app. As an international customer living in Romania, I can't call, so I hope this can be resolved promptly. Thank you.

Hello. I may be reaching out to the wrong place, but I own a studio and have a client coming in to record an audiobook. I have reviewed all the requirements and encoding details, and everything appears to be in order. However, I am curious about the snippet that says "Audible hopes you've enjoyed this program" at the end of many/all books. Do I need to add this, or does Audible include it at the end? If I do need to add it, where can I obtain this file? Thank you!

I signed up for a 30-day free trial with Audible. However, I decided to cancel after only one day as it wasn't what I wanted. Despite cancelling, I have been charged one month later, and this charge is not showing in my membership and purchase history. I made sure to cancel it, and it was even listed in my cancelled subscriptions. I am unsure why I have been charged a month later. Will I continue to be charged monthly? I am struggling to figure out how to stop this. I would appreciate any assistance in resolving this issue. Thank you.

I have a premium plus account with 5 credits. I'm unable to download any books, and the system keeps saying I don't have a premium plus account. I live outside the US, so I can't call customer service. The help center just sends me in loops and doesn't let me email customer service. I'm incredibly frustrated as I'm on vacation after 3 years and can't download the books I paid for. Please assist.

I believe I signed up for Audible in the UK, but it seems I've been charged for both the UK and US Audible memberships. I canceled my UK membership due to financial constraints, unaware I had a US membership. I haven't used the US membership. Could I please request a refund retroactively from June [redacted] since I was not aware of this membership and have not utilized it?

I have been attempting to cancel my AUDIBLE account since last summer. I have sent documents via email as proof. Despite having an AMAZON PRIME account, AUDIBLE has been deducting $14.95 from my checking account monthly. Even though the card linked for payment was stolen, I never utilized any AUDIBLE services. This might explain why my account shows 9 credits, totaling over $[redacted]. I am due a refund. When using the automated chat system, I receive a message stating the card on file has expired and needs updating. Please contact me at [redacted].

Hello, my name is Summer Cantello, and the email linked to my account is [redacted] I recently noticed a $16 charge for a subscription on my account that I had previously unsubscribed from. I distinctly remember logging back in and canceling it that same night. I have not used the service since unsubscribing over a month ago, and I have forgotten the associated password as well as my old phone number, [redacted], which was linked to the account. Despite attempting to reset the password, I am unable to access my account to review the ongoing charges. I am usually diligent about managing my subscriptions and believe this may be an error on Audible's part. I assure you that I have not utilized the service. As a soon-to-be mother on a tight budget, the unexpected charge is concerning to me. I unsubscribed four days after the free trial ended. Can you please address this issue promptly? Thank you, Summer

I believe I canceled my account around a year ago but have been charged monthly since then. This is very frustrating for me. I am facing tough times after my partner started struggling with addiction and left, leaving me as a single parent to care for my daughter. I need a refund for all the months I have been charged as I haven't used the app in almost a year. I don't have any family support in this situation, and every penny is crucial for us right now. I kindly request your assistance in refunding my money. It's getting difficult for me to make ends meet, especially since our income was fixed even when both my partner and I were employed. I truly hope customer service can help me in this situation.

I believed I canceled my account about a year ago, but I have been charged every month since then. This situation is incredibly frustrating for me. I am currently facing difficult times as my partner has struggled with addiction, leaving me as a single parent to care for my daughter. I have not used the app for approximately a year, and I urgently need a full refund for all those months. I don't have the support of family in this challenging situation, and every penny is crucial for me right now. Please assist me in getting my money back. I might struggle to provide for us soon since my income is fixed, especially now that I am the sole provider. I sincerely hope that customer service can help me.

I recently attempted to contact Audible via phone but encountered difficulties due to the representative's limited English skills. After waiting for an hour with no resolution, I was disconnected. Throughout the remainder of yesterday afternoon, my repeated calls were denied. I am unable to access the 2-for-1 sale advertised in an email I received. Whenever I try to sign in, I'm stuck in a loop prompting me to create a new password repeatedly. Despite the sale ending on June 10th, I have been unsuccessful in accessing it daily. I have also faced issues with my Amazon password not functioning correctly.

I canceled my Audible account in January [redacted]. However, I have been continuously charged varying amounts between £11.09 & £12.67 plus NS transaction fees each month. Despite contacting Amazon and being redirected to the Audible website, my account shows no active membership. I consulted my bank to cancel the Continuous Payment Authority, but due to changing descriptions of the debits every month, the charges persist. Having recently discovered I had 8 credits available and canceled the unknown subscription, I now wish to request a refund for all charges incurred since February, including NS transaction fees. As I am on maternity leave and managing my finances carefully, unexpected charges are a significant burden on my account.