Bank of America Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Bank of America customer service, archive #2. It includes a selection of 20 issue(s) reported June 8, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I reported my issue yesterday around 4:50 pm on this forum and have not received a response yet. In [redacted], my Bank of America Line of Credit was closed due to Bankruptcy. However, in January [redacted], my minimum payment suddenly increased from $[redacted] to nearly $[redacted]. I unintentionally underpaid by $37.42 on Feb 23 and compensated for it with my March payment. Unfortunately, unexpected medical bills have made it challenging to keep up. I explored refinancing, but I was informed that I need 12 consecutive months of on-time payments to be eligible. Despite my efforts, I have been unsuccessful in getting the late payment removed from my Line of Credit records. I am reaching out for assistance to rectify this situation so I can save my home and settle my entire Line of Credit debt.
Reported by GetHuman761613 on venerdì 8 giugno 2018 18:07
Subject: Refund Request for Appraisal Fees To Whom It May Concern, I, Edy Saint Eloi, am contacting Bank of America regarding a home loan application where $[redacted].81 was deducted for an appraisal on March 7, [redacted]. However, due to unforeseen circumstances, I had to switch to another bank to avoid losing the house. Bank of America was requested to forward the appraisal report to the new bank. During the closing with Mellex Title, an additional $[redacted] was paid for a second appraisal, as Mellex Title had received an invoice from Bank of America for this amount on April 24, [redacted]. I am now seeking a refund of the $[redacted]. Attached to this letter are copies of the invoice and closing disclosure for reference. Loan ID: [redacted]96 Sincerely, Edy Saint Eloi
Reported by GetHuman-saintelo on domenica 10 giugno 2018 18:09
I have recently received two emails regarding my closed account from The sender claiming to be from Bank of America, which seems suspicious. One email states an unread message is waiting, insisting to sign in for eBanking. The content mentions account protection and site changes referencing the User Agreement. I believe this is an attempt at fraud. It's best to stay alert and not engage with such emails.
Reported by GetHuman-gdhark on venerdì 15 giugno 2018 16:21
I applied for a job through an online listing with Parasol Global in February [redacted]. The company's head office is in Poland, and they described the role as an Escrow Business position. Being a freelancer as a Medical & Legal Interpreter for Korean and English, I began working with them under a three-month probation period. Transactions were conducted from March to May [redacted]. I was instructed by an individual named Sara from Parasol Global to receive money into my Bank of America account and then send it out, mostly to a customer in Ukraine through Money Gram. The amounts ranged from USD [redacted] to USD 1,[redacted] with a 5% commission. Things took a turn when I was asked to send a larger amount via Bitcoin, resulting in significant financial loss. Bank of America claimed it was a fraud, closing all my accounts and asking for the balance. Despite numerous calls, I struggled to get a resolution. Any assistance would be greatly appreciated. Thank you, Weonjoong Kim
Reported by GetHuman-warrenjk on domenica 17 giugno 2018 03:17
I received an email claiming to be from Bank of America requesting me to update my information for security reasons. It mentions that failure to update will result in deactivation of services. I am not sure if this is legitimate. The email address it came from seems suspicious: [redacted] Can someone confirm if this is a legitimate request or a phishing attempt? The email advises not to reply directly, but I want to ensure the safety of my account.
Reported by GetHuman799756 on martedì 19 giugno 2018 15:30
I had set up automatic payments for $[redacted], but received a late payment notice. Upon inspection, I realized the bank did not withdraw the funds as usual. The notice provided an [redacted] number that connected me to Pedro Jamel Serrano in the Philippines. When I tried the bank's number, the automated system failed to recognize my account details despite multiple attempts. I later learned that Bank of America did not request this information. I am dissatisfied with the automated service and puzzled why the initial [redacted] number linked me to someone in the Philippines. If the bank does not require personal information, why is it needed to speak with a representative?
Reported by GetHuman-fredpsta on mercoledì 20 giugno 2018 13:06
Subject: Action Required - Account Access Dear valued customer, It has come to our attention that your Bank of America account was accessed from outside the United States. To ensure the security of your account, we have temporarily locked access. To verify ownership of your Bank of America account, please click on the following link and follow the instructions provided in our Information Protection Center. Please be informed that this email complies with our service agreements and is intended for your security. For further details, you can review our Privacy Notice on Please refrain from responding directly to this automated message. Sincerely, Bank of America Team
Reported by GetHuman-tafc on venerdì 22 giugno 2018 18:51
On June 19, [redacted], I initiated the process to acquire a commit number for the endorsement of a property claim check from you. The bank branch promptly faxed the requested insurance adjuster's report for an inspection. The inspection was conducted, and the report was submitted on June 20, [redacted]. However, when I called on June 22, [redacted], after 48 hours, to obtain the commit number, I was informed that the service representative could not provide it and that my request would be escalated. Despite assurances of a callback, no one has followed up with the commit number. As of June 23, [redacted], more than three days later, I am still awaiting the check endorsement for presentation to my financial institution. Your failure to return my call, as promised, reflects poorly on your customer service. Contact Information: Initials: C.L.W. Account Number: [redacted] Address: [redacted] Callis Creek Drive, Memphis, TN [redacted] Contact Number: [redacted]
Reported by GetHuman-webber_c on sabato 23 giugno 2018 13:03
I received a message from a friend that provided me with contact information for a supposed remittance manager at Bank of America. The individual is named Mr. Paul Geoffrey and is located at Bank of America Headquarters, [redacted] North Tryon Street, Charlotte, NC [redacted], United States. The email address provided is [redacted] I'm uncertain about the authenticity of this information, as I'm concerned it might be a fraudulent scheme. I would appreciate guidance on this matter promptly.
Reported by GetHuman-kenjisan on mercoledì 27 giugno 2018 09:30
I was charged a $35 overdraft fee by the bank because Amazon delayed refunding me $12.99 for a cancelled purchase on June 25. Despite my efforts, the refund was not processed promptly. Additionally, I was awaiting a $25 refund from eBay due to a scam purchase that left me without my $50 needed for an electricity bill. The eBay refund was only received yesterday. The bank, however, automatically charged my account, leaving me with a negative balance of $9. If this issue is not rectified, I will be forced to close all of my Bank of America accounts.
Reported by GetHuman-ys_smoke on giovedì 28 giugno 2018 13:44
I have been checking on a claim under investigation since January. I have submitted all paperwork multiple times and been on hold for over 50 hours in the past 6 months. Customer service directed me to claims, who told me to contact Fraud. After waiting 97 minutes, Fraud advised me to visit a branch. However, the branch asked me to call Fraud again. After a confusing conversation with a new employee at Fraud, I faxed the papers from the branch, but there was no follow-up. Upon calling Fraud once more, they seemed unaware of the fax. Originally, my banker and I closed my account to prevent further transactions, but two unauthorized transactions went through. I received a temporary credit for these transactions, but the issues remain unresolved.
Reported by GetHuman580256 on giovedì 28 giugno 2018 17:40
I recently lost my wallet with my TD Bank ATM card, but I have yet to replace my BofA card in the hopes that it might be returned. Realizing that my card may not resurface, I need access to the funds soon and cannot wait indefinitely. While I am aware of the "Send Money" feature, I am unable to provide the necessary card details as I lost the wallet, including the three-digit security code at the back. Could you please suggest alternative options to access my funds? Would it be possible to arrange a wire transfer to me instead? I can provide any necessary account verification information as I can log into my account online. Thank you.
Reported by GetHuman-elvisman on sabato 30 giugno 2018 23:42
I received a refund for an online purchase but it hasn't reflected back in my Debit card account. I've contacted the company, they confirmed the refund was processed and provided a transaction code along with a physical copy of the refund. Bank of America suggested I fill out a dispute form by mail, even though I offered to provide all necessary information via email or fax. They insisted on sending the form by mail. When I asked to speak to a supervisor, the conversation was difficult due to being cut off and spoken to very quickly. They advised me to contact the merchant for another refund, but the company already confirmed the refund was completed. As an elderly retiree, every cent is important to me. I don't understand why I can't provide the details verbally or electronically. Why is mailing the only option given to me when the refund was electronically processed originally? Patricia S.
Reported by GetHuman-giverso on martedì 3 luglio 2018 15:35
I am facing a challenge in resolving a significant potentially fraudulent transaction for $49,[redacted] USD. The payee is unfamiliar to me, and the amount exceeds what I typically send through "Bill Pay". Despite spending over 1.5 hours on the phone with various BA representatives today, I have been unsuccessful due to being transferred and experiencing disconnections. The issue lies within the online "Bill Pay" service, although staff mistakenly believe it to be related to my credit card. While the employees have been polite and willing to assist, the confusion persists. I aim to prevent further complications such as a costly fraud investigation or refund process. I am currently awaiting further contact from the staff after they work on resolving the matter. Clearer guidance on accessing knowledgeable associates for services like "Bill Pay" and improved options for issue classification are necessary. Additionally, ensuring accurate contact numbers, such as the one for ML Wealth Management, is crucial to avoid misinformation. I have a long history of over 40 years with BA and ML accounts and hope to restore my satisfaction as a customer.
Reported by GetHuman-llebmv on martedì 3 luglio 2018 20:33
Yesterday, when speaking with a representative about filing fraud claims, we were unexpectedly disconnected. This has happened multiple times before, leading me to question if it was intentional. I am frustrated with the lack of progress in resolving the issue that started back in February. I have been treated unfairly, called a liar, and made to feel incompetent by Bank of America. I suspect there may be more to this situation than meets the eye, possibly involving individuals with greater access than myself or the bank. I am determined to get to the bottom of this and find out if there is an internal problem at play. The lack of communication and assistance has left me feeling like a victim once again. I believe that all parties involved, including the bank, should be held accountable for the harm caused. Trust has been broken, and I am left with nothing but disappointment in the system that is supposed to protect us.
Reported by GetHuman848071 on mercoledì 4 luglio 2018 01:12
I made the rent and utilities payment for the month using check #[redacted]. However, there seems to have been an issue because the office claimed they did not receive it. As a replacement, I issued a new check #[redacted] on June 28th and asked them to destroy the original check if found. Despite past instances where they destroyed the original check, this time they deposited both #[redacted] on July 2nd and #[redacted] on July 3rd. The property managers are currently on vacation, and it appears to be a mistake made by the stand-in staff. I held off canceling the check due to previous experiences and the inability to afford the cancellation fee on a fixed income. This resulted in an overdrawn account and a $35.00 overdraft charge. I contacted Bank of America on July 5th, but they declined to refund the $35.00 fee. As a long-time customer of over twenty years, every dollar is crucial for me and my son, who is in college. I am requesting the refund of the overdraft fee; otherwise, I am considering switching to another bank where I will move my direct deposits before closing my BofA accounts.
Reported by GetHuman-iscsam on venerdì 6 luglio 2018 16:50
I called Courtney in claims on Friday and was promised $[redacted].72 in my account by the end of the day. However, after speaking to a rude supervisor, I was told I wouldn't receive the money due to incorrect information from Courtney. I faced challenges with my gas being cut off and had to switch banks. I never received the product I ordered, and when I contacted Groupon, I was given unhelpful suggestions like checking the bushes or back porch. The situation left me in disbelief as I have never experienced such treatment before. I am still without the money, the product, or gas, and it's disappointing to be dealing with these issues.
Reported by GetHuman859971 on domenica 8 luglio 2018 10:55
Please attend to this. Thank you. From: Dr. Charles Holliday Jr. Bank of America Branch Offices: New York [redacted] Broadway, New York, NY [redacted], USA Vice Chairman of Investment Banking Director, Credit Control Department Subject: Important Update from Bank of America Dear Beneficiary, We are writing to inform you about the approval of the transfer of US$18.5 million from the World Bank Swiss (WBS) to your bank account with Bank of America, New York. We have initiated the processing of your payment, and everything required for the immediate transfer of your funds will be completed promptly upon receipt of the necessary information from you. Please note that the Governor of the Bank in London (BL) will authorize your payment advice, which will be forwarded to the World Bank in Switzerland for record-keeping purposes. Your details were provided by Barr. Paul Peterson to facilitate the release of your funds. This fund is part of the late President Saddam Hussein of Iraq discovery fund deposited with the World Bank of Switzerland. The Swiss Bank has chosen to distribute it amongst a select number of fortunate individuals. The American Government supports this initiative to assist businesses in America, Europe, and Asia. To proceed, kindly confirm the following details accurately: 1. Full Bank Account Information 2. Direct Cell or Office Phone Number 3. Location Address 4. Full Name Kindly respond promptly with the requested details for the processing of your payment. For further communication, please use our alternative email address provided. Thank you for your cooperation. Sincerely, Dr. Charles Holliday Jr. Vice Chairman, Director, Credit / Telex Department
Reported by GetHuman-mfbdcb on lunedì 9 luglio 2018 11:43
I, Laura C., am the daughter of Mary Carolyn Craig. I hold Power of Attorney for her as she is in a nursing home with dementia and is non-ambulatory. Currently, her account with you is in default as her check is directed to the nursing home, and I am unable to make the payments. Medicaid is requesting details regarding a $[redacted].00 deposit made to her account on June 19, [redacted], which was made using one of your blank checks. I recall the incident but require the paperwork for verification. The statement from that period is missing from her records, and I urgently need a copy to be sent to me or directly to the Medicaid office in Senatobia, MS. Additionally, I seek guidance on resolving her account default situation. Can we discuss possible solutions? Her account number ends in [redacted], and the last four digits of her social security number are [redacted].
Reported by GetHuman863462 on lunedì 9 luglio 2018 17:11
As a senior student at the University of California, Berkeley, I needed someone to sublet my off-campus housing for two months. After posting about the room in UC Berkeley housing groups on Facebook, Meryem Hill, a 26-year-old college graduate working as a contract worker in public health with UNICEF, expressed interest. She claimed to be in Alabama City and planning to move to Berkeley in July for a contract. I shared more pictures of the place with her on June 28th, and she confirmed her interest. She provided her contact number as 1[redacted] and mentioned her company would send a check for the rent. Despite her delayed responses, she eventually stated her company was sending the check, yet it arrived after I had already given the room to another person on July 1st. The deposited check of $2,[redacted].60 from Stoneco Construction Inc was processed but later canceled, leading to complications with sending the money to a Chase Bank account and through Moneygram to Robert Selent in Munster, IN. An individual claiming to be from the FBI, with the phone number 1[redacted], demanded repayment once the check was canceled, creating confusion and concerns that I am currently trying to resolve with my bank.
Reported by GetHuman-rmedrano on giovedì 12 luglio 2018 23:02

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