Best Buy Customer Service Issues

Archive 4

The following are issues that customers reported to GetHuman about Best Buy customer service, archive #4. It includes a selection of 20 issue(s) reported June 21, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received the receipts for my cancelled purchase but noticed a payment due tomorrow for an amount I don't owe. I cancelled the purchase on the installation day as the security cameras were not working. Could you please explain why the charges have not been removed from my Best Buy credit card, as my balance should be $0.00? Email received on June 21, [redacted], shows a Minimum Payment Due Alert for Best Buy Credit Card with a balance of $2,[redacted].40 and a minimum due of $27.00 by 06/22/18. It mentions not to reply to the email for account inquiries.
Reported by GetHuman-aufa on jueves, 21 de junio de 2018 22:04
I recently bought a glass screen protector for my new Samsung S9 from Best Buy Store #[redacted] in Miami, Florida. The screen cracked after just 5 days, and when we tried to return it for a replacement or refund, we were told to contact the manufacturer and pay for shipping. The service manager was unhelpful and rude, which was disappointing after being a loyal customer for many years. I even mentioned canceling my Elite status, and the manager seemed dismissive. It's frustrating that even as a regular customer, we were not given proper assistance at the store.
Reported by GetHuman-tmongole on viernes, 22 de junio de 2018 18:13
Order Number: #BBY01-[redacted]04 I placed this order on 06/05/[redacted] with expedited shipping for delivery on 06/11/[redacted]. However, by the 12th, I had not received any updates from Best Buy or UPS about my order's whereabouts. After contacting UPS, I was informed that they had no record of my package. Best Buy's customer service (phone number: +1 [redacted]) explained that my order had not even left the Kentucky station, and I requested a refund. They mentioned that the refund process would begin with the shipping cost and then the full amount but only the shipping credit was reflected in my Best Buy account, not my credit card. I am currently abroad hence the email, and I am disappointed by this situation. I expect both the shipping credit and the product price to be refunded to my credit card. I trust Best Buy and hope for a prompt resolution. Thank you for your attention. Regards, Louise D.
Reported by GetHuman813207 on sábado, 23 de junio de 2018 13:42
I recently visited the Best Buy store in Greenwood, IN on Fry Road and was quite disappointed with the customer service I received. I intended to buy a photo printer and possibly another camera lens, but the sales rep (Isaiah) appeared disengaged as he was on his phone throughout my visit. Even when I sought assistance, his lack of enthusiasm was evident. The sales rep who was stationed at the entrance also did not offer a greeting, which is unusual for Best Buy. As an Elite Member, I expect a higher level of service from the staff. I hope that in the future, employees will be more attentive to customers and demonstrate a genuine willingness to assist rather than being preoccupied with personal devices. Ultimately, I opted to make my purchases from Amazon due to the unsatisfactory experience at this particular store.
Reported by GetHuman-lgtlt on lunes, 25 de junio de 2018 20:09
I purchased the Jaybird X3 Platinum earbuds on November 10, [redacted], from Best Buy. Since then, they have not been functioning correctly, often failing to charge. Despite multiple attempts to contact Jaybird Customer Service by phone, waiting for 30 to 45 minutes at a time, I have not received any assistance. Currently at Best Buy with Supervisor Tracye, we have been on hold with Jaybird for over 30 minutes. I have also submitted several warranty inquiries through Jaybird's website over the past 3 weeks with no response. The live support option has been unavailable for the same duration. This seems to be a common issue based on online complaints, with many customers facing similar problems with Jaybird's lack of response or honoring warranties. This experience has made me question whether Best Buy should continue to sell Jaybird products. I am eager for a resolution to this matter and would appreciate a prompt response.
Reported by GetHuman-kylemcgu on lunes, 25 de junio de 2018 20:25
Hello, I recently bought a TV from your store two days ago. When I brought it home and plugged it in, the screen was cracked. During the purchase, the representative was impolite, leaving our checkout to check the score of a soccer game, which bothered my wife. While I overlooked this behavior, today when I called the store about returning the TV, the representative accused me of dropping it. Despite the initial rudeness, I am taken aback by this accusation. I am hesitant to return to the same store and would appreciate exchanging the TV at a different location. The customer service at the store where I bought the TV seems disinterested, and I prefer to avoid further interaction with them.
Reported by GetHuman822375 on martes, 26 de junio de 2018 15:40
Hello! I purchased a TV from your store around 2 days ago. However, upon plugging it in, I noticed the screen is cracked. The representative who assisted my wife and me was quite rude, leaving our transaction to watch a soccer game, which upset my wife. I contacted the store today to inquire about returning the TV, but the staff accused me of causing the damage. While I overlooked their rudeness initially, being blamed for the issue now is unacceptable. I would appreciate the opportunity to exchange the TV at a different store, as I am reluctant to return to the location where I made the purchase due to the lack of customer service displayed by the representatives.
Reported by GetHuman822375 on martes, 26 de junio de 2018 15:41
I am frustrated with the long wait times and lack of helpful customer service I experienced trying to resolve my issue about a missing camera lens. Despite being told by a Geek Squad agent named Chethan S. that lost items are covered by my protection plan, the store personnel denied this and laughed off the screenshots I provided of our conversation. This led to wasted time, frustration, and being given false information. I believe I deserve either a replacement or a gift card for a new lens due to this situation. Dealing with unhelpful staff and a disrespectful supervisor on the phone only added to my frustration. The supervisor's rude behavior and dismissive comments were unacceptable. I have encountered multiple hurdles, spent hours on calls, and received conflicting information, leading to this request for resolution. Please reach out to me for further details. Thank you. Sincerely, Hannah H. Cell: ([redacted])-[redacted]
Reported by GetHuman824666 on miércoles, 27 de junio de 2018 2:16
I attempted to purchase an All-in-one computer, 1-year Geek Squad protection, 1-year antivirus protection, and a Microsoft Office Word program for 1 year. Unfortunately, my credit card company flagged the transaction as suspicious and declined it. After canceling my order, I tried again but my payment was declined once more. Upon contacting my credit card company, they informed me that a middle transaction went through successfully, despite showing only two transactions on my accounts. I have not received any email confirming payment or order completion. I seek clarification on whether my order is scheduled to arrive on Friday the 29th and confirmation that I have only been charged once. Additionally, I would appreciate an email with my receipt. Thank you.
Reported by GetHuman-bessemer on miércoles, 27 de junio de 2018 18:37
I completed an "after visit" survey at Best Buy and requested for them to contact me. However, I haven't heard back from them, but Verizon reached out instead. My visit was on 05/19/18 at the Crystal Lake, IL store ([redacted] Northwest Highway). My Best Buy Rewards ID is [redacted] and the receipt number is [redacted]34-[redacted]0-[redacted]-[redacted]. The experience was terrible. When purchasing an Apple Watch, Jake didn't provide the correct model and I ended up paying $44.10 for a band I shouldn't have had to. The initial setup wasn't complete, and I had to return to the store due to cellular issues. Manager Jerry Tabor was understanding but partially refunded me. I am not completely satisfied with this outcome and would like a full band refund and a $50 gift card for the inconvenience. If not resolved, I will share my experience on social media. Thank you. - V. J.
Reported by GetHuman-vjakaiti on jueves, 28 de junio de 2018 19:54
My spouse and I recently had two incredibly frustrating experiences at Best Buy. We traveled 78 miles to the Turkey Creek store in Farragut, TN, looking for a 55" 4K UHD smart TV that would work with our entertainment setup including a PS4, PS3, 4K player, soundbar, and Bluetooth headphones. Despite explaining our needs clearly, the sales rep steered us towards a TV that ended up not being Bluetooth capable, which was essential for our headphones. After my husband had to make a second 78-mile trip, they didn't have any Bluetooth-capable TVs in our price range. They offered a flawed floor model for $[redacted] more than we originally paid. Upon discovering the damage, they issued a refund, leaving us with no TV after a total of [redacted] miles driven. This experience has shattered my confidence in Best Buy's product knowledge and customer service.
Reported by GetHuman-hnk on sábado, 30 de junio de 2018 18:04
I pre-ordered the Fallout 76 Tricentennial Edition and received an email from Best Buy clarifying that there was an issue with the beta code sent to me. They assured me a correct code would be emailed to me. However, I have not received any codes after checking my email. I contacted customer service on 6/27/18, and they mentioned I should receive the correct beta code within 24-48 hours. It has now been 72 hours since then, and I am still awaiting the correct code.
Reported by GetHuman826376 on sábado, 30 de junio de 2018 19:42
I purchased a TV at the NYC 86th and Lex store on Wednesday. It was delivered on Friday. Today, we opened it when the cable installer arrived and found the screen smashed. My wife went to the store in [redacted]-degree heat and was told we couldn't get a replacement for a week and had to return the broken one ourselves. This is unacceptable. She had to go back to the store, fetch the broken TV, take a cab home, and then go back to pick up the new one and return home in this heat. This experience has left us incredibly dissatisfied with Best Buy's customer service. If it were my company, I would have arranged for an employee to deliver the new TV and retrieve the broken one. After this, we have no intention of buying anything from Best Buy again. Please ensure this email is not added to any mailing lists.
Reported by GetHuman-steveged on domingo, 1 de julio de 2018 17:40
I recently purchased a Netgear WiFi Range Extender, model EX6100v2, but had trouble connecting it to my router using the WPS method due to the lack of a WPS button on my router. The instructions provided with the extender for using the Netgear installation assistant were confusing to me. I contacted a NETGEAR support number online and a representative took control of my computer without consent. After attempting to sell me a Firewall plan for $[redacted] or $[redacted], I explained that I only needed help connecting the extender to my router and hung up due to the persistent sales pitch. I would appreciate assistance in setting up the extender to make use of the product I purchased from Best Buy. Thank you, J.S.
Reported by GetHuman-stewhawk on domingo, 1 de julio de 2018 18:28
I purchased a speaker on Friday listed for $[redacted] minus $[redacted] on your website, making it $[redacted]. I paid $[redacted].99 in-store but was told it was an in-store sale by the salesperson when I inquired. I returned on Sunday to buy two more with my two sons, and they were priced at $[redacted] each. When I requested to speak with a manager, they were unhelpful and unable to show me an old ad. After wasting 45 minutes, we left empty-handed. Frustrated, I considered posting negative comments on social media but decided to contact corporate. This turned out to be another 35-minute waste as they suggested price matching with Amazon, where I couldn't find a $[redacted] price. Calling the store proved futile without reaching customer service. This experience is disappointing, and I will be leaving negative reviews.
Reported by GetHuman-ginaski on lunes, 2 de julio de 2018 4:20
I need assistance with crediting back my payment for a returned online purchase from Best Buy.com. The Insignia 3 USB 3.0 External Hard Drive Cable I bought on 06/27/[redacted] (Order # BBY01-[redacted]17) was returned through concierge. Despite visiting the N.Y.C. location at [redacted] Broadway to recycle my Cannon Pixma All-in-One printer, the detachable USB cord crucial for setting up my new Canon Pixma MG [redacted] was not returned to me by the staff. After consulting with Canon customer service, I learned the cord should not have been recycled. Following unhelpful interactions with employees, I had to buy a replacement cord from Amazon for $6.52. This situation has been frustrating and time-consuming, and despite contacting the Corporate Office to lodge a complaint, I have yet to receive any follow-up.
Reported by GetHuman-oterou on lunes, 2 de julio de 2018 12:58
I purchased the LgSJ9 soundbar on March 31st, [redacted]. Two weeks ago, I contacted LG about the subwoofer cutting out and the sound being garbled. Despite only receiving reset assistance, the issue persisted. Last night, while watching videos with the soundbar set to music mode, the sound spontaneously decreased. After verifying all settings were correct and power-cycling the unit, the sound normalized briefly before reducing again. This occurred across all sound modes. When testing with a DVD, the sound was notably lower than usual, even at maximum volume. Compared to my $[redacted] Samsung Blu-ray sound system, this $[redacted] soundbar is lacking in performance. The misrepresented sales pitch and current internal issues are disappointing. It's frustrating to think about paying for this product over two years on my Best Buy card only to have a subpar experience. This purchase from the Best Buy in Fort Myers, Florida has left me dissatisfied.
Reported by GetHuman-mikerod on lunes, 2 de julio de 2018 14:39
I want to express my appreciation for the exceptional service we received at your store in Stone Creek Shopping Center located on Colerain Avenue in Cincinnati, OH, Store #[redacted]. My wife and I visited the store seeking a new monitor, bringing along our old one. The employee assisting us professionally tested our old monitor to confirm the need for a replacement. He efficiently helped us find the exact model we were looking for, even going above and beyond to retrieve it from a high shelf. The whole transaction was completed promptly, and he concluded by wishing us a pleasant day. This remarkable experience, lasting about 15 minutes, deserves recognition, and I believe this employee merits a significant raise for his excellent service. Our purchase was finalized on 07/02/18 at 10:35 a.m., and the email associated with this feedback should be available in your system. I trust that this commendation will reach the employee and their supervisor. Thank you.
Reported by GetHuman-jnienabe on martes, 3 de julio de 2018 14:35
For my order BBY01-[redacted]20, which is a Bella Hotplate, I was informed shortly after placing the order that there would be a delay beyond the original promised date of 6/2/18. After waiting for a month, I visited my local store in Lafayette, LA three days ago and found the item in stock. I expected to be notified to pick it up. However, instead of receiving that notification, I got an email today informing me that the order had been cancelled, which left me confused. When I initially ordered the item online, it was priced at $14.99. Today, I see it online at a reduced price of $19.99. Since the item was indeed available and the cancellation seems unnecessary, can someone help me purchase it at the originally agreed lower price? Thank you. S. Blue Lafayette, LA
Reported by GetHuman-stublue on miércoles, 4 de julio de 2018 4:10
Hello, My name is Vitor C. I recently placed an order for a PS4 and paid the requested amount. However, I encountered some issues with additional products I did not order and do not wish to pay for, specifically cell phones. Despite being assured by the attendant Ahmed M. that I could return the phones upon delivery without any charges, the situation has escalated. The delivery is currently held up at Receita Federal, and I have already incurred over $[redacted] in extra fees. To add to the confusion, I am now being asked to pay for the unwanted phones which I cannot cancel as they are in transit. I demand that Best Buy resolve this by confirming the existence of the goods, retrieving the phones, and delivering my PS4 as originally ordered. If not resolved, I will pursue legal action as I have evidence that the mistake was made by Best Buy. Please provide a refund promptly to settle this matter.
Reported by GetHuman-chiacchi on jueves, 5 de julio de 2018 15:57

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