British Airways Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about British Airways customer service, archive #1. It includes a selection of 20 issue(s) reported December 3, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My daughter is currently in Chennai and I am seeking assistance to arrange a change for her flight. Due to the challenging situation with phone lines and power outages, she is unable to make the changes herself. Her British Airways flight is scheduled for Friday, December 11 at 7:30 a.m. I have heard that Air India is accommodating free flight changes for Chennai flights, and I am wondering if the same can be done for her booking. I am eager to have her leave Chennai as soon as possible to London. Is it possible for her to depart from another airport like Bangalore, while ensuring there are no additional costs incurred given the circumstances?
Reported by GetHuman-ladanj2 on Donnerstag, 3. Dezember 2015 16:30
When I checked in for my flight BA [redacted] to LHR with a connecting flight on Virgin Atlantic, I was informed that my bags could not be checked through due to British Airways not having a baggage agreement with Virgin Atlantic. However, when I reached out to Virgin Atlantic, they confirmed that they indeed have such an agreement in place. On a previous trip to Nice from LAX through LHR, my bags were successfully checked through. Can someone assist me in resolving this issue?
Reported by GetHuman-dduu on Mittwoch, 1. Juni 2016 05:50
I am experiencing major issues with British Airways related to lost luggage, hotel expenses, and a paid seat that I am seeking reimbursement for. Despite submitting four claims and hearing back about the hotel expenses, I was unhappy with their decision not to cover my laundry expenses. I resorted to having laundry done instead of purchasing new clothes since my luggage was lost again, and my carryon only had soiled laundry. I have tried three times to reach out regarding this matter with no response. I am still waiting to hear about the reimbursement for the initial lost luggage and seat cost.
Reported by GetHuman-hatterma on Montag, 26. Juni 2017 15:42
I have a concern about a flight time change for a special holiday celebration in Las Vegas for my husband's 60th birthday in December. It was meant to be a once-in-a-lifetime experience as neither of us have visited America before. Originally booked through Barrhead Travel with reference number [redacted]1, the flight BA271 departing Heathrow on 03/12/18 at 12:15 UK time was rescheduled. The new flight, BA275 on 02/12/18, meant shorter stay and unexpected additional expenses for accommodation and days off work. As first-time long-haul flyers with British Airways, we were disappointed with the lack of consideration for customers like us. Despite hoping to upgrade seating, the added costs have made it unfeasible. I simply wish British Airways understood the frustration caused by abrupt changes to travel plans impacting customers' dreams and budgets. Regards, Linda Peat.
Reported by GetHuman-smidlind on Sonntag, 13. Mai 2018 10:29
Yesterday, I flew from London City to Manchester on BA7310, then continued to Ibiza on BA7315. My luggage was too large for the overhead lockers in London, so the crew placed it in the hold. Unfortunately, it didn't arrive in Manchester, and I couldn't file a claim due to my tight connecting flight. The reference for the flight is MCJH9G, booked through Omega Store. When I tried to claim online with BA, only a previous flight from two weeks ago appeared, not the recent booking. I was directed to call the Spain number at +34 [redacted] [redacted] [redacted] regarding the missing luggage, but the call doesn't go through. I've also not received a response to my email inquiry. The BA luggage number provided is [redacted] BA [redacted] 14. My details are: Name: Ebony H. Passport Number: [redacted]10 Date of Birth: 27/12/78
Reported by GetHuman-ebonyhi on Freitag, 18. Mai 2018 09:45
Hello, my name is Sherma Ryder. In June [redacted], I booked a flight for my mother, Mrs. Joycelyn Wellington, to fly to Trinidad POS on 11 December [redacted]. In August [redacted], she suffered a stroke. Before her planned travel in December, we sent a medical letter on 24th November [redacted] explaining that she was not fit to travel. This letter was also sent to you. Fortunately, you kindly granted us an extension, hoping she would recover in the future. As of June [redacted], she is still unable to travel. To avoid losing the ticket, we have requested a further extension or to transfer the ticket for my own use. We have reached out to customer services in New Delhi to make this request. However, we have faced long wait times on the phone without receiving any assistance. I am feeling frustrated with this situation, hence why I am here on live chat to express my concerns and seek a response.
Reported by GetHuman752069 on Dienstag, 5. Juni 2018 14:53
I recently booked two round-trip tickets from London to Glasgow through a friendly agent from India over the phone. After declining seat selection, I was surprised when he mentioned that he had reserved two front-row seats near the Emergency Exit at no extra charge. However, I later discovered a $[redacted] charge on my bill for these supposedly complimentary seats. When I questioned this, I was told the flight was fully booked. To my disappointment, the seats I supposedly reserved were not the ones I ended up with. I feel misled and taken advantage of. My name is April Ellis, and my booking reference is UVRMQR. I can be reached at my landline, [redacted]. I am currently at the library and will return home soon. I would appreciate a call to discuss this matter further.
Reported by GetHuman774966 on Dienstag, 12. Juni 2018 01:10
I used Airportr because my wife has injured herself and is on crutches, making check-in a hassle. Previously, Airportr weighed our case, so we expected the same service this time. However, upon arrival, the representative did not have a scale, causing me to use my own. After being informed my case was 2 kilos over the limit, I am now stressed about having to check it in at 5 am. I had paid for two checked bags but decided to take only one due to my wife's condition. British Airways' penalty for going over by 2 kilos, especially when we are well under the joint limit, seems unfair. My attempt to explain the situation to a BA representative over the phone was met with no sympathy or understanding, which is disappointing.
Reported by GetHuman777980 on Dienstag, 12. Juni 2018 20:24
Dear British Airways Team, I recently made a flight booking for two friends and myself with Virgin Atlantic via an agent for a trip from Düsseldorf to Los Angeles with a layover in London Heathrow on September 18th. One of my friends just informed me he has a middle name that was not included in the booking. I believe this may not be an issue with British Airways since middle names are not always required. However, I am concerned about TSA Secure Flight requirements that mandate middle names. Could you please provide insight into how British Airways deals with middle names for TSA requirements? Any advice or previous passenger experiences would be greatly appreciated. Thank you for your assistance. Best regards, Maximilian Hilgen
Reported by GetHuman786653 on Freitag, 15. Juni 2018 07:55
I am Aleksandra Woznica from SamKnows Limited, handling both internal and external CORE matters. I am reaching out regarding a transaction of £[redacted].00 that appears to involve your company. Despite providing a bank statement and transaction tracker to Shannon Stewart, we have yet to receive a response. A payment of £[redacted].00 on April 20th was acknowledged, but a second payment of £[redacted].00 on the same day seems to have gone awry. We suspect a wire transfer error causing funds to be missing for months. Urgent resolution is needed, as the delay is causing frustration. Please investigate any outstanding issues regarding this amount promptly to prevent further complications. We anticipate the £[redacted].00 to be returned by next week to avoid legal actions. Your prompt attention to this matter is appreciated. Looking forward to your response. Aleksandra Woznica Accounts Manager
Reported by GetHuman787080 on Freitag, 15. Juni 2018 13:14
Hello, I am experiencing issues making a claim for a delayed flight and missed connection on your website due to technical difficulties. This is frustrating as I don't want to keep re-entering my details only to face the same problem again. Time is precious to me, especially after waiting for my flight at the airport. Could you please assist me in resolving this matter in accordance with EU regulations? Best regards, S.B. --- bogus
Reported by GetHuman-thebrenm on Montag, 18. Juni 2018 08:56
I recently booked a flight with BA during a website glitch. A week later, the travel agent emailed me to say the flight was canceled. I was surprised by the delay in notification, especially since ticket prices have gone up. BA will refund the ticket and offer £[redacted] compensation, but it must be used through the agent and only on BA flights. I find this gesture inadequate given the situation and the inconvenience caused. I hope for a more suitable resolution to compensate for the hassle. My booking reference is W2JCF3. Thank you. -Yoni Levy
Reported by GetHuman-honylevy on Donnerstag, 21. Juni 2018 11:25
I flew on flight number [redacted] from Phoenix to London Heathrow on June 26th and then connected to flight number [redacted] to Glasgow, operated by American Airlines. The service on the Phoenix flight was excellent. However, the Glasgow flight was delayed by an hour. When I requested a cup of tea and couldn't pay with a card, I was embarrassed by the response of the flight attendant, Daniel, who made a remark about me trying to get a free tea. This interaction left me feeling disrespected and disappointed with the service, especially since I have had positive experiences with BA in the past. I appreciate your attention to this matter. Thank you. Isabella M.
Reported by GetHuman838660 on Sonntag, 1. Juli 2018 10:19
I have a reservation with American Airlines AAdvantage for a Business Class flight from LHR to ATL on April 17, [redacted], with an AA record locator AFGLCD. I know I need to wait until 24 hours before the flight for seat assignments unless I pay a fee. Can you please clarify the fee for seat selection? How can I choose my seats? Do I need to purchase the flight first before selection or can I do it at AA.com? If I should contact you, how can I proceed - via phone? And what is the US customer service phone number?
Reported by GetHuman-ritchaso on Sonntag, 8. Juli 2018 17:21
I am reaching out hoping for assistance. My brother-in-law is seriously ill in the UK, and I need to be there quickly. Despite some setbacks like an expired passport and pending visa, my main challenge is financial. I lost my job last year, and while a friend offered a ticket for July 17th to August 6th, it's non-transferable. The high last-minute flight costs are daunting for me. My family is going through a tough time, and I desperately want to support them during this heartbreaking period. I kindly ask for any possible help to ensure I can be with my loved ones on time. Tracy.
Reported by GetHuman-tracypri on Montag, 9. Juli 2018 07:34
During my return flight, I realized that my booking had been canceled without notification, leading to my seat being sold due to me being labeled as a "no show." This caused a lot of inconvenience as I could have utilized another flight booking I had made with a different airline if I had been informed earlier. The original booking reference was SK675k, and the final leg was on BA2778 to Jersey on June 30th. Following advice from BA personnel at Gatwick airport, I went to Southampton but found everything closed and accommodation fully booked. Consequently, I had to spend the night at the airport and eventually booked a flight the next day at a cost of £[redacted].36. This entire situation, along with the expenses incurred, could have been prevented with a simple text notification. I received updates regarding cabin baggage, so I believe implementing a policy similar to Booking.com's on no-shows could help prevent these issues in the future. I am disappointed with the service provided by BA.
Reported by GetHuman-bredaob on Mittwoch, 11. Juli 2018 06:43
I would like to express my gratitude for being able to provide more details regarding my situation. My booking number is J2node for January [redacted] under Patrick Shaw. Following my diagnosis of Colorectal Cancer in June [redacted], I underwent Chemo/Radiotherapy and a major operation on November 1, [redacted], resulting in a Stoma. I had a reversal operation on February 25, [redacted], and by the end of January [redacted], I was eager to return to Thailand. Although my initial return date was flexible, I have a flight booked for October 17th that I wish to change. Currently, I am arranging my routine cancer check-ups at the Royal Berkshire Hospital with reference number [redacted] for September, departing from Bangkok on the 19th, with a return in 2-3 weeks. We plan to marry around Christmas. I will be travelling with only cabin carry-on luggage. I kindly request the £[redacted] flight change fee to be waived under these circumstances. I am looking forward to your response. Thank you, Patrick Shaw.
Reported by GetHuman888033 on Dienstag, 17. Juli 2018 01:54
Booking Reference Number: RKWKHJ, Davis x 2. I had booked and paid for twin seats 39J & 39K on Flight BA [redacted] to St. Lucia for 29/6/18, totaling £[redacted]. We chose these seats to have our own space but were disappointed to find out that one seat's TV did not work despite resetting it multiple times, and both seats did not recline. Despite our request to be moved, we were informed there were no available seats. We inquired about the back row seats with functioning TVs but were told they were reserved for the cabin crew. Additionally, the aircraft was unclean, with a lack of amenities in the rear toilet. They also ran out of beer and meal options on the flight. I am requesting a full refund for this subpar experience, as I have never faced such issues with other airlines. I anticipate your prompt response and the reimbursement. Contact me via the provided email for any further details.
Reported by GetHuman-teenandk on Dienstag, 17. Juli 2018 16:02
Hi, My name is Rochita Das, and I will be traveling from Kolkata to Houston for education purposes on August 2nd. I will be flying with British Airways, with a layover in Heathrow before heading to Houston. I have obtained my student visa for the USA in Kolkata. I have a couple of questions: 1. Do I need a visa or any special permission to disembark at Heathrow? I read on the UK government website that a transit visa is required if I need to collect and re-check my bags. Will I have to pick up my luggage and check it in for my onward flight myself? 2. Will I need to go through the immigration process at Heathrow? Thank you in advance.
Reported by GetHuman-rochita on Sonntag, 22. Juli 2018 16:52
I have reserved economy plus seats for myself and three friends for our upcoming trip to Larnaca departing on the 18th of August and returning on the 26th of August. This selection includes baggage allowance and the option for free seat selection 48 hours before the flight. I was uncertain about booking seats in advance for a fee when I read conflicting information on the website regarding this option. Despite reaching out for clarification through an inquiry (Incident [redacted] - [redacted]), I received a response on the 12th of April informing me that seat selection for free is only available 24 hours before departure. This response contradicts the information on the website, so I am still seeking clarification on this matter. My booking reference is PNDEER.
Reported by GetHuman-valplatt on Mittwoch, 25. Juli 2018 18:09

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