British Airways Customer Service Issues

Three days ago, I booked a flight with BA from DUS to LHR on March 31st and returning on April 5th. I took a photo of the screen confirming my booking, but I haven't received a confirmation email yet. When I try to log into my BA account, it says "wrong password/pin," and I haven't received a new password via email. My flight is scheduled for next Friday, and I'm starting to feel anxious.

I would like to book a flight from Bermuda to the U.K. I have a $[redacted].99 credit voucher from British Airways due to a medical issue last year, even though I originally booked through CheapOair. I have been attempting to make a reservation for three days but have had trouble reaching anyone as the phone line is always busy. I have a ticket number from British Airways. My desired travel dates are departing on July 4th and returning on August 4th. Any help you can provide would be greatly appreciated. Thank you, Monica Freda Estravit.

I encountered an issue while booking my flights. I forgot my password, which caused me to exit the page. After resetting my password and returning to the booking page, my e-voucher was not accepted, claiming it was already used, even though the booking wasn't completed. I would appreciate it if this could be rectified so I can reattempt the booking with the e-voucher. I am prepared to pay the extra amount for the flights and have my visa details on hand. It is urgent as I have a hotel reservation and need the flights to align with those dates, which cannot be altered. My telephone number is 01[redacted]55. My BA Executive number is [redacted]6. URGENT.

I wanted to share that our flight (BA0714) scheduled for April 3rd has unfortunately been cancelled. Our preference for an aisle seat was a key consideration for this flight. However, upon rebooking for the new flight (BA0712), we discovered that seat selection was not available to us. This has posed a significant inconvenience. If it is possible, we are interested in paying an additional fee to secure advance seat selection. We are disappointed by the lack of seat choice options with our booking. Thank you for your assistance in resolving this matter. Sincerely, C. Maxwell-Gale.

I wanted to inform everyone that British Airways flight [redacted] scheduled for departure on March 29, [redacted], from Barcelona to London Heathrow has been canceled. British Airways has rebooked us on flight [redacted] departing on the same date from Barcelona to London Heathrow. I am currently facing issues checking in and obtaining our boarding passes online for the rebooked flight. Additionally, I had previously purchased seats on the canceled flight and would like assistance in securing seat assignments for seats 13A and 13B on the rebooked flight, which we had already paid for. Your help would be greatly appreciated.

Hello, I'm Stefan from Germany planning to vacation near London with friends for a week. My booking number is RGETXW, and I received notice yesterday that our flight on 9.4.[redacted] was canceled. I managed to rebook for the same day through the link in the email. However, I noticed in the new confirmation that no checked baggage is included, unlike the prior booking that had 1 bag at 23kg. I'm unsure if this is accurate or an error. Can we bring a checked bag for our vacation week? Will there be an extra charge or is it included? Or are we limited to only carry-on luggage? Thank you, Stefan G.

I have been trying to reach BA Customer Services regarding my claim for compensation due to a delayed flight on 16 March [redacted]. Unfortunately, all my attempts to contact them have been unsuccessful. There is no direct phone number, and my emails have not been acknowledged. The Chat service keeps disconnecting before I receive any answers. Overall, the service I have experienced is disappointing. The lack of customer empathy, lengthy and unproductive interactions, and unhelpful operators indicate a lack of professionalism. Name: A. Smith Case Reference Number: [redacted] Booking Reference: PKNMRX Email: [redacted] Mobile Number: [redacted] I hope to receive a prompt resolution to this issue.

We purchased extra legroom seats for the SFO-LHR flight on April 3rd, with booking numbers: WOKIHP & WOGQ8E, for Antigoni N. and Stella N. Unfortunately, a delay from LHR to SFO on March 29 led us to reschedule our return flight as well. This change was necessary as we missed a chemo appointment in SFO due to the delay and had to move it to the following week. Consequently, we had to extend our stay and modify our return flight to April 5th. Can you kindly transfer the seats we reserved for the original flight to our new flight? If this is not possible, we would appreciate a refund for the seats we are unable to use. Your assistance in this matter would help alleviate the inconvenience caused by the delay. Thank you for your understanding. Stella & Antigoni N.

I am attempting to request a refund for a cancelled flight and a delayed flight, both of which resulted in additional expenses for me to secure a way back home. I need an email address to submit my claim as I am unable to use the online form. The online form does not allow me to upload photos of receipts or acknowledge that I had to book a flight with another airline because BA could not provide an alternative for the two days after the cancelled flight. I aim to file the claim promptly, and emailing would be the most suitable method.

Dear British Airways, I am disappointed after many years as a Silver Member with few opportunities for long-haul flights lately. However, this downgrade decreases my motivation to fly BA, opening up the international flight market for me once again. Best regards, Alan --------------------------------------------------------------------------------------------------- From: British Airways <[redacted]> Sent: 02 April [redacted] 13:12 To: [redacted] Subject: An update on your membership If you are unable to view the message, click here. Upgrade to Bronze membership Dear Mr. Bevan, This is to inform you that your Executive Club membership has been changed to Bronze. Enjoy benefits like business class check-in and complimentary seat selection starting seven days before your departure. Enhance your travel experience by accessing your benefits through the British Airways app on your mobile device or by logging into your account on ba.com. We are excited to have you onboard soon. Warm regards, Your Executive Club Team View my account MEMBERSHIP [redacted]4 [redacted] AVIOS 0 TIER POINTS 0 LIFETIME TIER POINTS 5,[redacted] ID_PR-44480_-[redacted][redacted]09_Downgrade to Bronze_[redacted]3_XO

Subject: Flight Booking Date Issue Dear Sir/Madam, I am writing to address an issue encountered with British Airways. On March 18, [redacted], I booked a flight with British Airways (booking reference: PKAWFF). Within 24 hours on March 19, [redacted], I chose to rebook the same flight using a family member's British Airways (AMEX) credit card for points and discounts, lately obtaining my own British Airways Credit Card. The rebooking was successful, generating a new reference (S8FPKW), following the cancellation of the original booking. Upon reviewing, I noted a discrepancy in the take-off dates; the new booking shows July 3, [redacted], rather than the initial July 4, [redacted]. This change causes substantial distress as this flight is for my honeymoon scheduled the day after my wedding. Furthermore, I require accommodations due to dyslexia and ADHD, as per the Equality Act [redacted]. Kindly, I request British Airways amend my flight (S8FPKW) to the original July 4, [redacted], date from the first booking (PKAWFF). Attempts to correct this via "Manage My Booking" were unsuccessful, prompting me to reach out. Please assist promptly in line with EU Regulation [redacted]/[redacted]. As it has been 15 days since booking and 3 months until the flight, time is of the essence. I anticipate a constructive resolution and appreciate your timely response. Thank you. Sincerely, Dr. U. Kayani

I booked a flight with . It was not possible for me to fly. I am in need of assistance. Yesterday, I made a reservation for a flight departing at 10:55 a.m. from Munich to London using my identity card. Therefore, I brought my identity card with me for the journey. However, upon reaching the airport, a stewardess informed me that it was not possible to fly to London with just my identity card. I am disappointed because the booking seemed fine, but there was no prior indication or notice advising me to bring my passport instead. I was unable to change the flight, so I had to purchase new tickets for my son and myself on a different flight. This experience has left me dissatisfied, and I do not plan on using this airline for my future travels.

I received my items from Saudi Arabia. The sender provided me with all the necessary details. She gave me an agent's number, [redacted]4, and instructed me to contact him the next day. I called the agent, and he informed me that my items had arrived in Lagos Cargo British Airways. However, he requested 15,[redacted] for delivery. After sending the receipt, he insisted on an additional 45,[redacted] for an unpaid LCD space. Once I sent the payment, he claimed there was an extra [redacted] pounds inside the package, which required a 70,[redacted] payment. Despite my explanations of not having the full amount, he asked for 5,[redacted] for settlement. When he provided a different account and urged an immediate transfer, I complied. He then stated my items were in Abuja and must settle the remaining 70,[redacted] for processing. Unable to send the full amount, I sent 10,[redacted] first, but he demanded the full payment before dispatching my goods through British Airline Cargo at Aminu Kano Airport. Despite assurances of receiving the goods by 4:30 pm, there was no delivery. He remains unreachable, and I am left waiting for my items.

Hello, I have a seat booked on flight BA [redacted] on June 15, [redacted], traveling from Port of Spain, Trinidad, to London Gatwick. My name is Sunil Rampersad, and my seat number is 36A. My booking reference number is S9CK5R. My daughter, Sanjana Nandini Rampersad, will also be on this flight. She is starting an internship in London and booked her flight through a Goldman Sachs portal. Her booking reference number is EVPZRU, and she was unable to select a seat. I am hoping to have her seated next to me in seat 36B. Can you help facilitate this arrangement? Thank you, Sunil Rampersad

I booked tickets for 4 passengers from IAD to ROM on June 13th and returning from LHR to IAD on June 27th, all in Business Class with an additional $[redacted] spent on seat selection fees. I am currently facing difficulty modifying the return date and can't seem to find an option on either the website or the app. The system only warns of potential fare changes without providing a link to actually make the adjustment. I am now considering canceling the entire trip and looking into alternative airline options.

I have been trying to contact you to discuss the support for travelers with stoma bags, as mentioned on your website. Can you provide a contact number or email for someone knowledgeable about this service? I will be flying with you on June 11th and November 12th. Thank you.

Booking Reference: JMENWU Customer: Lindsey Mitchell I recently returned from my holiday which I booked with your company. I had booked connecting flights from Manchester to Cancun, as well as accommodation. Unfortunately, I am very disappointed with the experience I had. Prior to my trip, I paid for specific seats on the planes and spent time selecting them on the flight deck plans to ensure that my husband and I would sit together on the flights. This was crucial for me as a visually impaired person. Unexpectedly, your partner airline, American Airlines, changed our seats on all flights without prior notice. Despite not receiving any explanations, we were consistently separated and unable to sit together on each flight. Upon raising this issue with an American Airlines representative at the airport, we were told that we could only sit together if we took exit seats. Despite agreeing to this, it was not an ideal solution. This seat change happened on three flights: Dallas to Cancun, Cancun to Philadelphia, and Philadelphia to Heathrow. It was frustrating that our seats were continually changed on every flight, causing inconvenience to us. The long-haul flight from Philadelphia to Heathrow was particularly uncomfortable in the exit seats. We were cramped in narrow seats, without proper tray tables, no in-flight entertainment for part of the journey, and being located close to the toilets, making it difficult to rest. Eating on the trays was a challenge, with drinks spilling and food falling. The lack of space required us to frequently stand to ease back and leg discomfort. Flying with American Airlines was far from enjoyable, especially on this leg of the journey. I am disappointed to have to lodge a complaint about our flight experience, as I had expected better from British Airways and American Airlines, assuming they were reputable companies dedicated to providing good customer service. I will not recommend British Airways and American Airlines due to the disorganization, lack of communication, and discomfort we experienced on the flights. Although the British Airways flights were better as there were no seat changes, booking the entire holiday package through British Airways makes me feel that the responsibility lies with your company. Sincerely, Lindsey Mitchell

I paid off our holiday early to celebrate our 45th wedding anniversary. Normally, I book extra legroom seats for our flights. We are traveling to Las Vegas on June 12th with loveholidays, flying British Airways BA275 outbound and BA274 inbound. However, this time I couldn't book extra legroom seats. I contacted BA, and they mentioned that the ticket should already have been issued. Loveholidays states it's up to BA. I've never encountered this problem with other airlines or holidays. How can I secure extra legroom seats for this trip?

I need help with my flight booking for three passengers from Manchester Airport to St. Thomas USVI on April 18th, [redacted]. When we tried to check in, we had issues with one passenger, Natisha Claxton, not being accepted due to issues with the ESTA. The airline suggested rerouting our flights, which we agreed to, but then later said it was not possible. We were left stranded and had to find our way back to Stoke on Trent with a small child. I believe we should be refunded at least partially for the inconvenience and lack of assistance in the situation. We were willing to proceed with the flight to Heathrow and figure out the issue from there, as we were aware that we needed to check in again the next day for the second leg of the journey. I hope to hear back promptly regarding this matter as it has caused a lot of last-minute difficulties.

To the concerned party, I am writing to express my deep disappointment with the customer service provided by British Airways and the treatment of a traveler. I have been a loyal customer of British Airways for many years, even holding a gold executive card in the past before switching to Star Alliance due to ongoing frustrations. Last night, my elderly mother, aged 76+, was scheduled on flight BA058 from Cape Town to London. The flight was cancelled and rescheduled for today. While I understand that unforeseen circumstances can occur while traveling, it's the handling of these situations that truly matters. My mother, feeling anxious about missing her flight, reached out for assistance. Here is how she was treated: - She received minimal information and was visibly upset. - Only after I requested to speak with the check-in staff was she informed that she would be accommodated in a hotel for the night. I had to press for further details regarding compensation, which was not a priority for them. - Despite being checked in the night before, she was initially denied accommodation at the airport hotel. After numerous calls and emails from the UK to support her, a pilot intervened to resolve the issue promptly. - Due to the delayed resolution, there was no longer space available at the hotel, and she was asked to return to the airport. This was extremely taxing for an elderly individual. - Upon returning to the airport, she was instructed to arrange transportation with two other passengers to a hotel in Cape Town. It was late, and she was becoming exhausted. - By this point, she was hesitant to continue with her travel plans and expressed that she may not wish to fly again. - At the new hotel, she was told to order food and drinks via Uber Eats, which proved challenging for someone of her age. With assistance from fellow travelers, this issue was resolved. - Upon settling in her room, she received communication from the transport company claiming they had not been paid and demanded payment directly from her. I advised her not to comply. Furthermore, the company threatened to withhold their services for the return transfer the next morning unless they were compensated. She has successfully boarded the flight today and I anticipate reuniting with her later tonight. I must express my profound shock at the appalling treatment my mother received from British Airways. For a company that has been a renowned British brand, this level of customer service is truly unacceptable. Sincerely, Doug