Credit One Bank Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Credit One Bank customer service, archive #1. It includes a selection of 20 issue(s) reported October 12, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I submitted a payment on October 7, which was due on the 8th. Despite receiving two processing confirmation emails from you, I'm now being informed that the payment is late and incurring a $25 late payment fee. I would like to send copies of the confirmation emails to dispute this charge. Can you please provide me with the email address where I can send the copies for verification?
Reported by GetHuman-dgillel on lunedì 12 ottobre 2015 15:48
I recently received a new card with a $[redacted] limit on Friday. I believed I had activated the card and made two purchases on Saturday, one for $[redacted]+ with a company named WARP and another for $[redacted] to Western Union. Both transactions were declined, and it appears that my account is now frozen by the fraud department. Unfortunately, Credit One seems to have no live operators available to assist me until later. I kindly request for my account to be activated and the charges to be cleared. Thank you.
Reported by GetHuman19021 on domenica 21 agosto 2016 09:33
I made a purchase online under the impression that I could cancel within 21 days without being charged. I canceled my order at 14 days, but the Company still charged me. Customer service instructed me to seek a refund from the Company directly. Despite my request not to be charged, they proceeded with the transaction. I asked for my card number to be changed, but I was informed that the Company might charge me again. Research indicates that Medix Select has a reputation for refusing cancellations. As a result, I wish to close my account and cancel my card since you are unable to contest the charge. Please close my account promptly. - B.G. Card: 4[redacted] 2[redacted] Thank you.
Reported by GetHuman-bgunther on venerdì 13 aprile 2018 01:47
I am in need of assistance, desperately seeking anyone who can help me! I've been using my work computer, my only access to the internet, to log into my credit card accounts. I hold a few accounts with Capitol One and one with Credit One. Today, I encountered new security measures on your website that are blocking me from accessing my account information. Despite trying to enter the verification code more than eight times, I have been unsuccessful. I have received multiple codes and have spent a significant part of my workday attempting to access my accounts to no avail. This situation is incredibly frustrating! I contacted customer service and was advised to use a different computer or switch to Internet Explorer, which did not resolve my issue. I have spoken with two customer service representatives today, and unfortunately, neither were able to provide any assistance. I believe my payment is due tomorrow, and I urgently need to review my account. Although customer service is willing to accept a payment, I am struggling to resolve this access issue. All I am trying to do is log into my account as I have always done on my work computer. Could someone please assist me so I can access my account, enter my bank details, and make the payment due tomorrow?
Reported by GetHuman-tiajone on venerdì 27 aprile 2018 20:10
I am experiencing issues regaining online access to my account despite being in good standing. I have repeatedly requested access restoration to make online payments due to aversions to phone methods and communication challenges I have faced in the past. Unfortunately, I encountered problems with a third-party payment site, doxo. Resolving these matters is crucial for me to clear outstanding balances. Despite numerous attempts to address this via written correspondence, I have not received a satisfactory response. To demonstrate my commitment, I am willing to make a token payment in good faith. I urgently need guidance on re-establishing online account access to rectify this situation promptly and prevent negative effects on my credit. Please communicate via email as I do not engage with unknown or unavailable calls. Thank you for your assistance. - M. S.
Reported by GetHuman664255 on lunedì 7 maggio 2018 19:48
Both of my accounts have been hacked, my Visa and Mastercard. Despite being told my address was changed back to my correct Virginia address, I discovered one of my new cards was sent to the Florida address responsible for the initial hack. I have received multiple emails and letters about the address change, which I did not authorize. Additionally, the security question answers asked were incorrect, and when I requested clarification, the supervisor denied the possibility of a mistake. This inconsistency raises concerns that my personal information, including my social security number, may be compromised. I am seeking an English-speaking representative to assist me effectively. I expressed interest in closing my accounts during the call but was unable to do so as they are under investigation. I require further clarification on these issues promptly.
Reported by GetHuman-paigedma on martedì 15 maggio 2018 00:30
A few weeks ago, I received a letter from Credit One stating my address was changed without my authorization. Despite notifying them promptly, my account was suspended, and efforts to resolve it have been unsuccessful. I've made regular payments and am frustrated with their lack of communication and resolution. I'm determined not to pay until this issue is addressed. Here are my details for them to contact me: Walter Oliver, [redacted] Jackson St, Apt [redacted], Scranton, PA [redacted], [redacted]. I hope they reach out soon as I've exhausted all other means of contact. Thank you.
Reported by GetHuman-wallyopa on lunedì 28 maggio 2018 17:49
Hello, my name is Robin C. I'm reaching out for assistance with a previous account that was sent to collections. I never received any communication from the collection agency regarding this matter. Currently, they are attempting to garnish my wages. As a single mother of two, losing almost $[redacted] per month would be a significant hardship. I've tried to discuss setting up payment arrangements with the collection agency, offering $[redacted] a month, but they have refused to lift the garnishment. They mentioned being open to arrangements if my employer denies the garnishment. I would greatly appreciate it if your collections department could intervene and help cancel the garnishment so that I can work out a plan with your company. I've been through a tough time recently with the passing of my husband, and any support would be immensely valuable. Thank you.
Reported by GetHuman763667 on venerdì 8 giugno 2018 16:56
After logging onto the CreditOne website, I encountered a bug. When I called and spoke with a representative, he requested a screenshot through mail. Printing the screenshot doesn't clearly show the problem, so I would like to email it instead. The issue arises after logging on, prompting me to change my password with a form to fill in. Despite complete and error-free information, upon clicking Submit, it displays an error stating "Fields and/or Sections shown in red are required," even though all fields are completed with correct data. The system appears to think the form is empty. I would appreciate an email address where I can send the screenshot.
Reported by GetHuman798512 on martedì 19 giugno 2018 02:53
June 5, [redacted] Credit One Bank P.O. Box [redacted] Las Vegas, NV [redacted] RE: Account ending …[redacted] Dear Credit One Bank, I am writing to address the recent suspension and closure of my account, which I believe was caused by a misunderstanding with a payment from Paypal. I recently spoke with Lira, regarding a requested "Bank Validation Letter" that Paypal does not provide, leading to the suspension and subsequent closure of my account. I attempted to make a payment from my Paypal account to Credit One, which was unsuccessful due to insufficient funds. I then made a $50.00 payment from another account on May 19, [redacted], four days before the due date. I am requesting the immediate reinstatement of my account to rectify the situation, as the closure has adversely affected my credit score, which I have been diligently working to improve by making timely payments on this line of credit. Thank you for your attention to this matter. Sincerely, Aaron C. [redacted] Spring Street Battle Creek, MI [redacted] [redacted] [redacted]
Reported by GetHuman-aaroncus on mercoledì 20 giugno 2018 00:13
I recently received a pre-qualified letter from what I thought was a Capital One card. I checked into the pre-qualified card on June 11, [redacted], and unexpectedly got approved for $[redacted] from Credit One instead. Despite requesting to cancel the card and close the account immediately, I was informed it had already been mailed out. I contacted Cynthia on 6/14/18 to reiterate my request. I was given a reference number but no confirmation number. Today, 6/21/18, I spoke with Kathleen to ensure the cancellation was done per my request. Initially, I was told it would take 28 days to close the account, which seemed unreasonable. After expressing my frustration and mentioning legal action, Kathleen eventually confirmed the cancellation. I have recordings of both calls for reference. I am seeking assistance to ensure the card is canceled, the account closed, and that this action is reflected accurately on my credit report. The product in question is the Credit Card Platinum Visa with the application code SH19HK24R3VP.
Reported by GetHuman-zataviad on giovedì 21 giugno 2018 18:23
I have had a Credit One credit card for a year. Recently, I had a payment scheduled with Credit One, and the day before the payment was due, Amazon deducted $15.00 for a monthly Prime fee that was supposed to be canceled the month before. This led to my bank account not having enough funds for the pre-scheduled Credit One payment, resulting in an NSF charge. As a result, my payment was late, and my credit score dropped by 64 points. Though Amazon later credited my account for six months of Prime charges, it was after the Credit One payment had bounced. I kindly request that Credit One consider removing the late fee from my credit report as a goodwill gesture. This late payment has affected my credit score, and I am in the process of trying to secure a car loan. My current vehicle has 175k miles on it, and commuting 52 miles each way to work leaves me in need of reliable transportation.
Reported by GetHuman-ameyrobi on giovedì 21 giugno 2018 19:42
Rocket Lawyer has processed your refund of $39.99 to your Visa ending in [redacted]. Please allow up to 10 business days for the credit to reflect in your account. If you have any further concerns, feel free to contact us via email at [redacted] or by phone at [redacted]. Remember, Rocket Lawyer is not a law firm and does not provide legal advice. Our participating attorneys operate independently. For more information, visit our website or get in touch through our social media platforms.
Reported by GetHuman-texcacom on lunedì 2 luglio 2018 18:08
At 6:15 A.M. EDT, I discovered a late fee on my Platinum credit card while attempting to make a payment. This has occurred twice in less than a month despite consistently paying above the minimum required. On 6/26, a late fee was applied and then removed on 6/27 after I clarified making a $40 payment on 6/1 towards my June bill, unaware that the billing cycle starts on the 2nd of each month. Now, on 7/1, another late fee has been charged. This situation is frustrating and I am seeking guidance on how to address it.
Reported by GetHuman845238 on martedì 3 luglio 2018 11:36
I would like to express my gratitude to Credit One for their exceptional support during a challenging time. Following a serious accident while rushing my son to the hospital, I faced significant medical difficulties. Throughout my recovery process, Credit One showed compassion and understanding, going above and beyond to assist me. I am looking to connect with a specific person or department at Credit One to convey my heartfelt thanks. Alternatively, if there is a platform where I can share my story to highlight the outstanding customer service provided by Credit One, I would appreciate the information. Thank you for your support during a critical period in my life.
Reported by GetHuman846006 on martedì 3 luglio 2018 15:41
My bank account and cards were hacked. I informed a Key Bank employee months ago about the issue, hoping for an investigation like Capital One did, where they closed the account at no cost. I refuse to pay for something I didn't use. The hack involved a 67-year-old woman from Bedford, Texas depositing and then withdrawing over $[redacted], leading to overdraft charges on my Discover and other cards. So far, only Capital One has provided fraud protection. Key Bank needs to erase the costs and investigate this situation thoroughly. Thank you.
Reported by GetHuman-joeracer on giovedì 12 luglio 2018 07:10
I initially made an express payment to have the funds available the next day. I was pleased to see I had $46 in credit and $[redacted] in cash. However, when I attempted to purchase gas, my card was declined. After speaking with a representative who advised me to try a different gas station, the issue was resolved temporarily. Suddenly, my $[redacted] cash turned into $1, which was frustrating. Despite several calls to customer service, including being put on hold, disconnected, and given multiple excuses, the problem persisted. Eventually, a different representative resolved the issue and waived some fees. However, my balance was only $11 in credit and $11 in cash. When I tried to make a purchase at a Mexican restaurant for $9, my card was declined again.
Reported by GetHuman-salfranc on sabato 28 luglio 2018 09:10
As a new customer, I have a quick question for Credit One Bank. Could you provide me with a current working email address to contact the company with any account inquiries? Also, is my account number the same as the long number on the front of my card? Can I use my personal online banking website to make payments towards my credit card account? Thank you for your assistance in this matter. Sincerely, K.B.
Reported by GetHuman999329 on giovedì 16 agosto 2018 12:26
Financial Hardship Notice To Whom It May Concern, I am writing to inform you that I am currently facing financial difficulties and am unable to make payments to you at this time. I kindly request that you refrain from contacting me on my cell phone or at my workplace, as I am unable to receive calls during work hours. Please note that fines of up to $[redacted] may be imposed for each violation of this request. I hereby withdraw my authorization for automatic payments from my bank account or debit card. I do not authorize any deductions from any of my linked accounts. Furthermore, I would like to close the mentioned account immediately. Please update my credit report to reflect that the account has been closed at my request. I kindly request verification of this action on my credit report. Please update my contact details and send all future correspondence to the following address: [redacted] Commerce Loop Suite [redacted] North Huntingdon, PA [redacted] Phone: [redacted] Thank you for your understanding and cooperation. Sincerely, Karen Lambey
Reported by GetHuman-kaymays on giovedì 30 agosto 2018 18:54
Financial Hardship Notification Dear Credit One Bank, I am writing to inform you that I am experiencing financial difficulties and am unable to make a payment at this time. Kindly refrain from contacting me on my cell phone or work number as my workplace does not allow personal calls. Please note that you may incur fines of up to $[redacted] for each violation. I hereby revoke any authorization for automatic payments from my bank account or debit card. I do not authorize any deductions from my accounts. Moreover, I request the immediate closure of the referenced account and its designation as "closed at consumer's request" on my credit reports. I seek confirmation of this update on my credit report. Kindly update my contact details and direct all future correspondence to: [redacted] Commerce Loop Suite [redacted] North Huntingdon, PA [redacted] Phone: [redacted] Sincerely, Karen Mason
Reported by GetHuman-kaymays on giovedì 30 agosto 2018 18:57

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