Credit One Bank Customer Service Issues

I have unfortunately experienced some financial and medical challenges recently, causing my monthly payments to be delayed. I noticed that both accounts, #[redacted] and #[redacted], were charged late fees for December [redacted] even though I mailed the payments on December 7th. Due to this, the payment for account #[redacted] will be late. I kindly request that the late fees be waived for the next month's payment. I assure you that I do not anticipate any future late payments. I appreciate your understanding and consideration of my situation.

My account was closed because of insufficient funds when making extra payments. Although I had paid my monthly amount, the additional payments caused issues. I am transitioning from using Cash App to a bank account to prevent similar errors. I kindly ask Credit One to review and possibly reopen my account. I plan to pay off my balance within the next few days using my new bank account. Thank you for your attention to this matter.

I recently noticed an error in my billing statement that shows a balance due of nearly $[redacted], even though I had a credit of $[redacted]. I mistakenly made a full payment when I intended to pay only $60 towards my account. I contacted Credit One to cancel the payment, but was unable to do so online. After speaking with a representative who indicated they couldn't cancel it, I contacted my bank, and they successfully resolved the issue and refunded the payment. At that point, my credit should have been $[redacted]. However, my current statement is showing an incorrect balance of $[redacted]. I kindly request assistance in rectifying this discrepancy. Thank you. Regards, Gail H.

During a challenging time of losing my husband and son, facing fraudulent accounts, and striving to rebuild my credit, I recently applied for a credit limit increase with Credit One. Despite advice to avoid high credit usage, my request was denied. It's frustrating that speaking with customer service incurs charges. The disparity in assistance during the pandemic and my personal struggles is disheartening. I have diligently worked on credit repair, improving my score with Experian to [redacted]. While I used to effortlessly borrow, now I feel marginalized by companies claiming to aid in credit rebuilding, yet seemingly taking advantage of those in need. I hope to warn others about such practices and advocate for fair treatment of individuals enduring life's challenges.

I am Rhonda Holloway. I utilized my Credit One card for a rental payment, but the bank unexpectedly reversed it to the car rental agency. I have already made the payment to Credit One, so I should have a zero balance and be owed a refund. The customer service number provided does not connect me to a live representative as promised.

I was charged interest and fees for my first payment in September, even though it wasn't late. During the first month with the card, I made three payments within a 9-day span. Despite paying a total of $[redacted] since September on my $[redacted] credit limit, it shows I owe $[redacted] now, which is incorrect. I tried using the chat feature in the app multiple times, but it's frozen. When I called customer service after a 28-minute hold, the representative disconnected the call before addressing my concerns.

I have been having trouble reaching Credit One as they do not offer an email contact option. When calling the provided phone numbers, I have to listen to irrelevant information before being able to address my issue. I have also not received any statements via mail or on their website, making it difficult to stay updated on my account. It seems like contacting their Customer Service department is not as straightforward as it should be. It's frustrating that Credit One, like many large companies, lacks efficient communication channels for customers.

I am experiencing issues with Zulily regarding discrepancies in their charges and refusal to accept returns on markers and chalk. According to their return policy, certain items like swimwear, intimate apparel, and others are not eligible for return, but chalk and markers are not listed there. Despite this, they are only offering store credit instead of a refund. They have been charging my Visa and personal bank accounts repeatedly, which I find unacceptable. I am frustrated with this situation and feel like I am being taken advantage of. I hope to resolve this matter and get my money back as soon as possible. This experience has been disappointing, and I do not plan to do business with them again.

I updated my personal account details and made changes to my Credit One account. Unfortunately, I mistakenly entered all the correct information except for the last number. I called on Friday to rectify this error by updating the correct numbers. However, I haven't received the deposits needed for account verification to pay my bill. Previously, I had set up autopay with my old account and would like to do the same again with the corrected information. My Credit One Card Number: [redacted] Exp 11/23 Sec #[redacted] I would appreciate any assistance as I have a hearing impairment and struggle with phone communication.

My card expired on April [redacted] with a balance of $[redacted]. I only learned about it today, December 21, [redacted], when I called customer service to reopen my account. Despite numerous attempts to inquire about a refund, I was repeatedly disconnected by customer service representatives without a resolution. I am seeking assistance from the corporate office in Las Vegas and require contact information for Credit One's corporate office.

I had a frustrating experience where a representative hung up on me after struggling to communicate in English. I wanted to inquire about getting a replacement card and still being able to use my current one before the new card arrived. Despite my efforts to clarify, the representative kept repeating a 7 to 10-day timeframe without addressing my specific question. I was left feeling unsure about the process and wondering about the hiring practices in place. My card number is 4[redacted]-2[redacted].

I made my first payment of $30.00 on 12/24/[redacted] as scheduled, from my bank account to Credit One Account. However, I received a text from Credit One Bank stating my payment is past due and a $28.00 late fee has been added. This situation has left me confused as I am working to improve my credit. I would greatly appreciate a phone call to address this issue, remove the late fee, and prevent any negative marks on my credit report. Please contact me at [redacted] and ask for R. White, or email me at [redacted] Thank you.

I need to update my email as my computer keeps using an old password, preventing me from logging in. My current email is [redacted], as I receive emails there. Unfortunately, I've forgotten my password, and the system is sending a code to a phone number I no longer have access to. This issue is hindering me from reviewing my account. I'm currently in Belize, and my contact number is [redacted].

About a year ago, I requested Credit One Platinum to close my premium account to avoid further fees and focus on paying off the balance. However, they removed the account from online access for months, then it reappeared with high fees and charges. I will not pay any additional fees until the charges stop accumulating.

I, Michael Burk, am extremely upset. I have paid off my credit card and have evidence of the transaction, including tracking information and bank statements. I even paid an additional $20 through doxo to settle the bill. Despite all this, I am still receiving harassing phone calls at work and on my personal phone, causing me a great deal of stress. When I try to dispute this over the phone, I am frequently hung up on, and the individuals I speak to do not seem to understand me. The card has been completely paid off, and I urgently need this issue resolved. Please provide me with an email address where I can send the proof. This situation is significantly impacting my credit score. Thank you, Michael Burk

I recently received my card, but I faced issues making online purchases as it kept getting declined with a message to call the bank. After contacting them and dealing with alerts, I managed to get through only to buy sweepstakes games for my wife's anniversary present. Unfortunately, I discovered three unauthorized charges on my account for Netflix, Apple, and Best Buy. Despite contacting customer service multiple times and getting disconnected, I couldn't resolve the problem. The situation is urgent as my wife is in the hospital. I hope for a quick resolution without spending more time on the phone. The security measures were appreciated, but they failed to prevent fraudulent transactions. I'm eager to have the charges reversed promptly as I need the card for essential expenses until I get paid. Thank you for addressing this matter efficiently.

I scanned the QR code on my pre-approval letter, entered my details, and received approval for $2,[redacted]. The original approval code provided is [redacted]-[redacted]. I am inquiring about the next steps to have the card shipped to me as I haven't received any email confirmation regarding the shipment status. Can you confirm if the card is being shipped or provide me with any updates? I would appreciate receiving a confirmation email once the card has been ordered, including details on when it will be shipped. Thank you.

I paid FedEx $[redacted].20 to ship a sweater and a bra to Tel Aviv, Israel using my card. Initially, FedEx couldn't find my address in Israel and claimed they couldn't reach me by phone. When I contacted their billing department for a refund due to the undelivered package, they cited weather issues as the reason and stated refunds were not possible in such cases. Surprisingly, weather was not mentioned during my previous interactions with customer service. The package, which was sent back in a soft envelope instead of the original box, was intended as a gift for my granddaughter living in Tel Aviv during the holidays. Unfortunately, due to unforeseen circumstances with her father contracting Covid, she had to cancel her trip home just seven hours before her scheduled flight.

I am experiencing an issue with a hold placed on my card for a haircut appointment, leading to my card being suspended. I have been attempting to contact Credit One without success. The difficulty in speaking with a representative has been frustrating as I seek to resolve the hold on my account. A recent embarrassing situation at a restaurant due to my card being declined has left me disheartened. This being my first credit card experience, I am deeply disappointed and unlikely to recommend Credit One to others. I am considering reaching out to Experian for further assistance due to the ongoing inconvenience with this situation.

I am currently experiencing financial difficulties due to the impact of Covid-19. Recently, I expressed to a representative that I can only afford to pay $30 per month towards my Credit One account. Unfortunately, one individual responded insensitively by suggesting I should find a job despite being unemployed. This was hurtful and unhelpful. I am considering seeking legal advice regarding this matter. I am managing the best I can during this challenging time. I am disabled and waiting for Social Security support. Due to the Covid-related circumstances, I have been hospitalized and am struggling with long-term effects. Is there any possibility to delay payment for a month or two? I kindly request communication via email instead of phone calls. My account number is [redacted] and the last four digits of my social security number are [redacted]. Thank you for your understanding.