Crunch Gym Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Crunch Gym customer service, archive #1. It includes a selection of 20 issue(s) reported May 1, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
During my third visit to Crunch with a friend, after signing up and her payment of the annual fee, the training manager asked us to leave due to a misunderstanding from a video. The general manager’s executive decision led to this request, making my friend feel embarrassed and leading to a rude encounter. The general manager's behavior was unpleasant, threatening police involvement over a perceived "attitude." Feeling offended by the lack of professionalism, I attempted to calm the situation, only to be met with dismissive responses. The handling of the situation and the general manager's attitude reflect poorly on Crunch's brand. Witnessing this unprofessionalism and disrespect towards customers has made me hesitant about continuing my membership at Crunch.
Reported by GetHuman-carineke on Tuesday, May 1, 2018 6:35 PM
Hello, I was recently approached by a manager at Crunch Fitness named Julian. He mentioned receiving a complaint today at 1:40 pm regarding my gym spandex shorts showing too much. I found this request to tone it down offensive and discriminating. I frequently see women wearing revealing clothing at the gym without issue, so I am puzzled by the attention drawn to my attire. I have been a member at Fitness 19 for nine years without any comments about my clothing. I feel unfairly targeted for my appearance, while others are not approached. I seek immediate resolution to this situation. Thank you.
Reported by GetHuman-roughryd on Monday, June 4, 2018 8:03 PM
I terminated my membership in March [redacted], but I recently discovered that I have been continuously charged. I was unaware of the ongoing $10 monthly charges, only realizing it when I was billed the annual $39 fee. During the transition of gym ownership while I was cancelling, I suspect there may have been a mix-up. Despite my request for a refund from the manager, I was informed that proof of cancellation is necessary, which unfortunately I do not have as it has been a year. I believe I deserve a refund as I followed the cancellation protocol before and even paid the associated fee. It seems unfair that I am being charged due to a mistake on the manager's part. Thank you for your assistance.
Reported by GetHuman753261 on Tuesday, June 5, 2018 6:59 PM
I have been charged twice a fee of $[redacted]! I signed up for a personal trainer at Crunch, where I have been a member for a year. I appreciate their transparency about memberships. When I first signed up for a trainer, I specifically asked if I would only be charged if I booked sessions, and they confirmed this. The first time I was charged $[redacted], I assumed it was a late fee from previous sessions and let it go. However, this morning, I saw another charge, even though I haven't booked any sessions for two months. I want a refund and my membership canceled. They never mentioned the monthly charges; they only stated I would be charged if I booked sessions.
Reported by GetHuman-laylapa on Saturday, June 9, 2018 9:44 PM
I signed up for a 3-month personal training program. After completing the sessions, I discovered they were planning to charge me for a 4th month, which was not part of my initial agreement. Despite multiple attempts, I struggled to reach Ian, the manager, to address the issue. It took several days and multiple calls before I could connect with him and learn I would still be billed for an extra month. This situation has left me frustrated with the lack of customer service. I have refused payment for the additional month as I didn't consent to it. Ian is now withholding my PT services until I settle the bill. I haven't attended any sessions during this disputed period and had contacted them before the next charge would take place. I'm seeking a resolution to this matter and hope to avoid being unfairly charged for services beyond what I signed up for.
Reported by GetHuman774677 on Monday, June 11, 2018 11:32 PM
I signed up for Hillsborough Crunch fitness in early [redacted], but because it was always overcrowded, I couldn't use it during my available times due to all the machines being taken. In March [redacted], I tried canceling but was advised to wait until July to avoid a penalty. When I moved, I went in person to cancel in July and thought it was done. However, I recently discovered they've been charging me $30 monthly since November [redacted] despite not using the gym. When I reached out, they claimed I only froze my membership instead of canceling. They agreed to stop future charges but then billed me another $68 for this year's dues. I am frustrated by this deceit and plan to dispute the charges with my credit card company.
Reported by GetHuman808822 on Thursday, June 21, 2018 11:45 PM
As a Crunch Gym member, I signed up for one month of personal training sessions in May [redacted] due to budget constraints and health issues. To my dismay, $[redacted] was unexpectedly charged to my account for another month of training sessions despite having one week left unused due to illness cancellations. I made numerous attempts to reach Eric, the trainer who initially signed me up, but faced challenges getting through to him or the manager, Victor, at the Murrieta, CA gym. Victor was unhelpful and dismissive, suggesting I should have given earlier notice of cancellation. He failed to address my financial concerns as the charge put my rent at risk. Moreover, discrepancies in the annual fee added to the confusion with Victor providing misleading information. My efforts to resolve the issue were met with resistance, and even my personal trainer acknowledged Victor's uncooperative behavior. Frustrated and anxious about my financial obligations, I sought assistance to rectify this distressing situation promptly. Thank you. LS
Reported by GetHuman811869 on Friday, June 22, 2018 9:49 PM
I registered for training sessions last May but soon realized it wasn't the right time due to school, work, and a move to another state. I cancelled within the 3-day period but was still charged $[redacted]. After contacting the gym multiple times with no resolution, I emailed the manager, then the fitness director. Despite promises of help, I was told there was nothing they could do due to a manager's absence. Charged again, I visited the gym to meet a manager who wasn't there. Finally, the fitness director promised to resolve it but needed a reminder. After weeks of back and forth, I still face a $[redacted] charge that I need refunded.
Reported by GetHuman866853 on Tuesday, July 10, 2018 4:21 PM
I contacted Crunch Fitness in Placentia before May 1st to confirm my membership would not auto-renew to avoid a hefty fee. Previously, staff assured me it would not renew. However, today I received an email notifying me of payment issues. The general manager explained I owed $99.80 for an annual fee, late fees, and monthly charges piled up due to failed payments. Despite not using the gym for about 9 months, I was charged. I wasn't informed of the payment failure until today. When I asked for a resolution, the general manager claimed he was the highest authority and I had no further recourse. I visited the gym to cancel my membership but was still charged $99.80. This situation is unjust as I had proactively tried to prevent auto-renewal, was unaware of the accumulating charges, and hardly used the gym. I seek a refund for these unfair charges.
Reported by GetHuman-gabegar on Tuesday, July 17, 2018 2:16 AM
I attempted to resolve an incorrect charge issue with Vista, CA management. I spoke with Josh and his manager regarding my frozen account. I did not authorize automatic billing after the complimentary first 3 months. I have email evidence of this and my agreement does not mention auto billing post freezing. They contacted me due to outdated billing info from past fraud on my account. I provided new details, hoping the freeze fees would be deducted, but they claimed I owed $88.00. I wish to settle the outstanding charges for the missed months, then terminate my membership. The treatment I received from the staff at the Vista branch was unacceptable, and I prefer this matter to be handled at a corporate level as I do not want to return to that location.
Reported by GetHuman-grotttta on Tuesday, July 24, 2018 10:45 PM
I received misleading information regarding my membership charges. Despite freezing my account while out of town, I was erroneously charged full price for those months. When I tried to address this with the franchise owner over the phone, I was met with mockery and laughter. Upon visiting the gym in person to resolve the issue, I unintentionally paid in full after being led to believe it was the only option. Later, I discovered via email receipt that the discourteous woman assisting me was actually the franchise owner herself, who feigned ignorance of our prior interaction. I seek restitution for the mistreatment I endured. While trying to handle the situation at another branch, I received two complimentary 30-day passes and advice to contact corporate for further assistance. Despite settling the payment, I insist on rectifying this matter to restore fairness and respect to my membership experience.
Reported by GetHuman-grotttta on Wednesday, July 25, 2018 6:31 AM
Hello, I am Cortlyn Raymond. My boyfriend, Martin Moyeda, and I have accounts at Crunch in Upland. We opened an account in his name in June [redacted] but believed we had cancelled it in May. Despite being told it was cancelled, we noticed numerous charges on our credit card in June and July related to his supposedly cancelled account. We later opened another account in my name in June [redacted]. Both accounts are linked to the same credit card. After contacting Crunch via email, a representative informed us on 8/2 at 3:15 that the account in my boyfriend's name was never actually canceled, despite what we were told previously. We are perplexed as to why this situation occurred, as we would not have opened a new account if we knew the old one was still active. We are disappointed by the lack of notes in the account showing our previous cancellation request. We are seeking reimbursement for the charges made on the account that we believed was cancelled.
Reported by GetHuman-cortlynr on Thursday, August 2, 2018 10:34 PM
I attend the Crunch Dearborn gym in Michigan. Initially, the gym was great, with a pleasant atmosphere that made me happy to go every day. Unfortunately, the current state of the gym has led me to stop going. The managers, Dan and Rachel, seem uncertain of what they are doing. They recently dismissed several Personal Trainers without informing me. Upon inquiring about this, the managers were unhelpful, only offering to assign me to different trainers frequently, which was not what I signed up for. I enrolled for a Personal Trainer due to Abrahim's excellent professionalism and confidence in helping me reach my fitness goals. The previous group of trainers was exceptional but now the gym feels chaotic without enough staff to support clients. I attempted to downgrade my membership due to time constraints, but the manager, Dan, was pushy and insistent on me maintaining my current plan. I am considering leaving the gym for a competitor if these issues persist. Change is necessary at this location.
Reported by GetHuman-as_as_ on Saturday, August 4, 2018 4:46 PM
I recently joined your gym and after biking over an hour for my workout, I arrived to tie up my bike. The general manager approached me about smoking on the public sidewalk in front of the gym. Despite not being on municipal property, she insisted I move around the building to smoke. As I was tying my bike, she yelled at me and rudely suggested I leave if I didn't like it. This behavior is unacceptable for a staff member, let alone a general manager. I frequent the gym for 1-3 hours daily for various training activities like yoga and martial arts. I understand smoking is not ideal, but as a customer, I expect to be treated respectfully. I hope this issue can be addressed internally to avoid further disruptions during my workouts.
Reported by GetHuman-wkemler on Tuesday, August 7, 2018 6:02 PM
Subject: Disappointing Experience at Crunch Fitness Center I am writing to share a recent unpleasant incident that took place on August 27, [redacted], at Crunch Fitness Center in Somerset, NJ. Upon leaving the gym around 10:30am, I was interested in joining a class but couldn't see the schedule without my reading glasses. When I asked Mr. Ash for assistance, he rudely dismissed me, showing a complete lack of customer service. Even when I explained my difficulty, he remained unhelpful and displayed a poor attitude. When I requested to speak to the manager, I was directed to an assistant manager who also seemed indifferent to my concerns. This experience left me very disappointed and upset as I believe a gym should provide a welcoming and helpful environment for its members. Due to this incident, I have decided to cancel my membership by December 31, [redacted]. I hope that this feedback can lead to improvements in customer service at Crunch Fitness Center for the benefit of all its members. Sincerely, [Initials]
Reported by GetHuman-nygirlon on Thursday, September 6, 2018 6:31 PM
I visited my local Crunch gym in Sarasota to cancel my membership. The associate informed me of a $10.65 cancellation fee which I paid in cash. I requested a receipt, but was told it would be in the email confirmation. However, I did not receive any proof of payment in the email. I would like a receipt as evidence of my payment. Furthermore, I noticed discrepancies in the cancellation process. The reason listed on the form was marked as "moved," even though I am not relocating. The form also indicated that I declined membership offers, but I was never presented with any options or asked about them. I kindly request a receipt confirming my cancellation fee payment to settle my account. Thank you, Roni P.
Reported by GetHuman-rlpbbd on Monday, September 17, 2018 11:42 PM
Hello, I am Silen Stephen, and my experience with the Crunch Fitness gym in Stratford, Ontario, Canada, left me very dissatisfied. I encountered billing issues that the gym staff failed to resolve. In June, I closed the credit card linked to my gym account and paid an NSF fee on June 16. I provided my new credit card details to the gym, yet my payments weren't processed automatically in July and August. I had to manually pay by swiping my card at the gym because of an error in their system, resulting in the staff claiming I owed $66, including 2 NSF fees in September. Upon careful examination, I discovered that my new card information was never updated by the staff on duty on June 16, causing payment attempts on my closed card. The Assistant Manager stated they have no evidence of my updated card details, leaving me in a predicament of having to prove I updated my information. I refuse to pay NSF fees due to your staff's oversight in not updating my credit card information, and I seek clarification as to why I am being charged for 2 months of NSF without prior notice despite manually settling my fee in August.
Reported by GetHuman-silenst on Tuesday, September 18, 2018 10:27 PM
On September 2, [redacted], the 9:00 spin class was unexpectedly canceled. Karen, a retired teacher known for her kindness, approached Keith, the Gym manager, to inquire about the class cancellation. Keith, engrossed in his cell phone, responded to Karen without making eye contact, stating he was not concerned about the cancellation and even expressed satisfaction about it being called off. He instructed Karen to speak to the person responsible for the cancellation, all while remaining fixated on his phone. Despite Karen's efforts to seek clarification and her enjoyment of the class, Keith disregarded her and continued his phone conversation. Keith's behavior reflects poorly on the gym's customer service standards, raising concerns about his suitability as a manager.
Reported by GetHuman-anitahai on Monday, September 24, 2018 1:23 AM
I have a membership at the Metro Center Crunch in DC but recently moved to McLean for work, closer to the Vienna/Tysons Crunch location. The Metro Center is uncooperative about canceling my membership so I can transfer to the Vienna/Tysons gym, even though the manager at the latter said showing a business card would suffice. I’ve already given my card to Metro Center, but they demand $[redacted] to switch locations. I simply want to change to the closer gym without extra charges. I enjoy the gym and only seek to continue going now that my job is 40 minutes away from the DC location. I hope Metro Center will cooperate and waive any cancellation fees so I can join the Vienna/Tysons gym. Thank you.
Reported by GetHuman1213162 on Wednesday, September 26, 2018 8:08 PM
Hello everyone, I need some help sorting out a situation. I was working with a personal trainer at the Citrus Heights Crunch location from April to June. I had planned for just one set of three-month training sessions, totaling 12 sessions, before leaving to visit family abroad over the summer. I froze my gym membership during this time. Upon returning a few weeks ago, I only wanted to reactivate my regular membership, not continue with the personal training. However, I was charged $[redacted] as if I had continued with the PT sessions. Despite contacting them thrice and visiting in person, the staff mentioned they would attempt to refund the $[redacted], but without the original receipt, it wasn't guaranteed. I am hoping for a resolution by Monday. If the refund doesn't come through, I would appreciate any advice on the next steps. Thank you for your help.
Reported by GetHuman-danilew on Saturday, October 6, 2018 12:58 AM

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