DISH Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about DISH customer service, archive #1. It includes a selection of 20 issue(s) reported October 29, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I used to work for DishNetwork and was part of a legal case against them. I received one settlement check of $[redacted].06, but I am still awaiting the second check for $2,[redacted].56. I suspect my change of address might be the reason for not receiving it. I hope to resolve this issue promptly without escalting it legally. Your assistance in addressing this matter promptly would be greatly appreciated.
Reported by GetHuman-chrmorg on Donnerstag, 29. Oktober 2015 17:44
I want to inform you that your advertisement for "Sling TV" is offensive. Making connections to "swinging" and "swingers" with "slinging" is not acceptable. Many young people see this ad, and it is not appropriate for television. There are more family-oriented ways to advertise that uphold higher moral standards. Due to this ad, I will not consider Sling TV or DISH for television. It is disappointing to see such low moral standards in your commercials. My family will not be your customers.
Reported by GetHuman-mshikosk on Dienstag, 8. Mai 2018 17:51
I canceled my Dish Satellite service in December [redacted] before relocating within the same area. Initially, I requested to end the services, but a customer service representative convinced me to remain a "dormant" customer for $5.44 per month until I found a new home. I was never informed that this arrangement had a time limit. Recently, I was charged $[redacted].84 on May 30, [redacted], which led to me contacting them and getting a refund after a 30-minute phone call. They reassured me twice that the "pause" in service was indefinite. However, to my surprise, they charged my bank account again for $[redacted].92 on May 1, [redacted]. I have contacted my bank to dispute this charge and requested Dish to credit back this amount and completely cancel my account due to their misleading tactics. I haven't found a new home yet, but even if I had, I wouldn't continue using Dish because of their dishonest practices.
Reported by GetHuman-edryceer on Dienstag, 8. Mai 2018 21:44
I cancelled my Dish Satellite services in December [redacted] when I moved into my RV at the Shooting Complex, where I couldn't use TV. However, I was charged $[redacted].84 in May [redacted] by Dish, and after discussing, they credited it back. Now, on May 1, [redacted], I was charged $[redacted].92 by Dish again. I immediately contacted my bank to dispute the unauthorized charges and they credited my account temporarily. When I called Dish, I spoke to three representatives, and the last one hung up on me when I asked to cancel my account. Despite her rudeness, I persevered in requesting the cancellation as I haven't used their services since December [redacted]. I will dispute the $[redacted].92 charge and ensure my account is finally and completely canceled.
Reported by GetHuman-edryceer on Mittwoch, 9. Mai 2018 04:15
I've been a loyal Dish customer for many years without any issues until I needed a repair on my system. The technician did a great job, but I was surprised when I received an email with the charges. The Flex Package that used to cost $59.00 now totals over $[redacted].00. I used to pay a fee for service that covered any needed parts, but when I switched to the Flex Package, I wasn't able to choose my preferred channels, and some of my favorites disappeared. My recent bill included charges for the technician, a new surge protector I ordered, and other additional fees that I hadn't seen before. As a retiree living on Social Security, these unexpected costs are challenging for me. Also, I would appreciate it if the porn channels could be removed from my subscription. Thank you. - S.N.
Reported by GetHuman679611 on Sonntag, 13. Mai 2018 01:36
This is Joyce A.'s account, and I have been experiencing inconsistent monthly payment amounts for several months now. Despite being assured by an agent that the billed amount would align with the auto pay charges, it has not been adjusted as promised. My monthly bill has varied since I started the promotion, but it should ideally be under $90.00. While I have been charged amounts around $88 previously, recently it has spiked to over $94. This fluctuation is unacceptable as per the terms of my 2-year contract, which should entail a consistent monthly bill. I have diligently contacted Dish representatives every month, facing frustration each time. I urge Dish to resolve this billing discrepancy promptly to retain my satisfaction as a customer. Kindly address this recurrent issue and reach out to me via email using the provided address. My pin is [redacted], and my account's phone number is [redacted]. Thank you.
Reported by GetHuman725215 on Montag, 28. Mai 2018 17:08
Subject: Disappointing Installation Experience Dear Customer Service, I had taken a day off from work in anticipation of the installation of my Frontier services today, as per my order details. However, nobody arrived for the installation, and when I contacted Frontier customer service, they informed me about discrepancies in the contract before closing for the day. This experience has left me very upset as I not only lost money but wasted a day off for no reason. The only resolution I was offered was to call back tomorrow. This is highly unprofessional behavior, and I expect better from a company like Frontier. I received no satisfactory assistance from Dish Customer Service either. As a loyal customer since [redacted], I am disappointed by this service lapse and am now contemplating exploring other options for my satellite TV and internet services at home. I trust that some immediate action will be taken to address this issue. Best regards, Kerry R. (Customer Since [redacted])
Reported by GetHuman744053 on Sonntag, 3. Juni 2018 00:50
I need the mailing address to send my bill to. My name is Judy Williams, and I live at [redacted] Hurricane Meadow Drive, Waynesboro, TN [redacted]. I've tried contacting customer service but had a bad experience. One person was rude to me, and another hung up when I didn't provide my checking account number. My May payment hasn't been processed, and even though I called last week, it hasn't been located. I was advised to mail it in and the late fee would be waived, as I'm usually on time with my payments. Since the bank also hasn't received it, I plan to send both payments at once but can't find the address or reach a customer representative to assist me. Thank you.
Reported by GetHuman771912 on Montag, 11. Juni 2018 15:48
Since May 17, [redacted], we have encountered difficulties streaming Netflix through our Hopper. To access Netflix, we had to have a technician move the Joey to our main TV and the Hopper to the secondary TV. This resulted in additional expenses due to the insurance coverage we had to purchase to avoid a $95 technician fee. It is puzzling that Netflix can be streamed through the Joey connected to the Hopper but not directly through the Hopper. Despite reassurances from customer service, the issue remains unresolved for an extended period. We believe we are entitled to a refund for the extra expenses incurred to resolve this streaming problem that Dish should have handled.
Reported by GetHuman778284 on Dienstag, 12. Juni 2018 21:34
I reached out to Dish TV about ten days ago because my two-year price guarantee is ending on July 25th. I was advised that my monthly bill would increase from $70.00 to about $[redacted].00. Due to budget constraints, I expressed my inability to pay the higher amount. The representative directed me to call a specific phone number as she couldn't assist further during the online chat. Despite contacting the provided number and another one given to me, I encountered a 35 to 40 minute wait time. This starkly contrasted with my quick initial sign-up experience. Effective customer service entails addressing concerns promptly, which seems lacking. I've spoken to former Dish customers who faced similar long hold times when reaching out. To resolve this matter, I urge Dish to reach out to me well before July 25th so we can discuss potential solutions. -Dave N.
Reported by GetHuman-sto_rm on Samstag, 7. Juli 2018 22:37
Hello, I have spent more than an hour attempting to cancel my Dish service over the phone. I spoke with a polite representative who placed me on hold for the disconnect line, but my call got disconnected. I am unwell and facing medical expenses, so I cannot afford the Dish services. I need assistance without having to wait on the phone endlessly. I reached out to Dish yesterday and was disconnected after a lengthy wait. This treatment of a consistently on-time customer is unacceptable. Thank you, Diane L Ambrose
Reported by GetHuman-diane_am on Montag, 16. Juli 2018 16:07
I recently talked to a representative on the 27th regarding restoring my service, and I was informed that I could make a $[redacted] payment to have it reinstated with the remaining balance to be paid by the next billing cycle. However, when I called back on the 30th, another representative stated that the service couldn't be restored until the past due amount was settled. I am disappointed as I believe promises should be kept. It's frustrating when misinformation is given and not rectified. I feel compelled to share this experience to prevent others from facing a similar situation. It's important for companies to uphold their word and treat customers fairly, especially during challenging times. I am considering reaching out to the media for awareness. I hope for prompt resolution. Contact me at [redacted] during mornings. Thank you.
Reported by GetHuman-brerrymo on Montag, 30. Juli 2018 02:43
I did not sign up for Dish services, but I received a call today scheduling an installation for tomorrow. A few weeks ago, I requested a quote, but I was assured I wouldn't be signed up unless I called back. I have not confirmed my subscription and do not want Dish at this time. Despite my attempts to contact customer service, I was kept on hold for over half an hour without any resolution. I want to ensure that no installer arrives tomorrow, and I am not charged for any services. My name is K. Hodgson, and my address is [redacted] N [redacted] East Layton, Utah [redacted]. I am extremely disappointed with how this situation has been handled.
Reported by GetHuman-klhodgso on Dienstag, 31. Juli 2018 00:46
A few months back, I contacted customer service due to my inability to connect to Dish OnDemand. Despite having functional internet and access to other services through Dish, the recurring Error 76 prevented me from using OnDemand. After much troubleshooting with customer service, I was eventually transferred to a supervisor who acknowledged this as a known issue. I was assured that my account would be flagged, and I would receive a notification once the problem was fixed. Since then, no progress has been made, and OnDemand still remains inaccessible while I continue to pay for the service in full every month. I would appreciate a resolution to this issue or confirmation that it cannot be resolved so I can explore other options like DirectTV. Additionally, I believe I am entitled to a credit for the months I have been unable to utilize the features promised in my contract.
Reported by GetHuman983420 on Sonntag, 12. August 2018 21:56
I contacted DISH last month to make my July payment with confirmation number [redacted]. While arranging for my bill to be automatically withdrawn from my checking account starting in August, a discrepancy arose. Today, when attempting to set up the payment for August, the system indicated it would deduct $[redacted]+ on August 24th, whereas my actual payment due is $59.94. I urgently request that only the correct amount be withdrawn from my account. I have been unable to reach a live person via phone for over an hour. Please address this promptly, or I may have to consider canceling my account. Despite being under contract for two years, I am dissatisfied with DISH's service. I hope to avoid any charges for the free channels offered for 90 days, as I do not wish to continue them. Our loyalty to DISH is at risk due to these billing issues mirroring those of our previous provider. - Cyndy
Reported by GetHuman-cyndyh on Mittwoch, 15. August 2018 17:55
Dear Dish Network, As a long-time customer paying over $[redacted] monthly, I am incredibly frustrated with the service experience. I made multiple attempts to reach your hotline from 10:15 AM, yet with no luck until 5:22 PM. Enduring eight hours of constant busy tones that abruptly disconnect is unacceptable and disrespectful to customers like me. My intention was to expand my services with DISH, but I am now contemplating canceling my subscriptions. I would rather pay a $50 premium to your competitor for the promised service quality. I deeply regret my association with your services and will refrain from recommending you to any acquaintances. Displeased
Reported by GetHuman-rashamoh on Donnerstag, 23. August 2018 21:29
I recently signed up with Dish for a 2-year contract but decided to cancel early due to unexpected charges. Despite being assured the additional $12 for local channels would be removed, I was surprised to see a $15 fee for returning equipment. Despite having a credit, I received an email claiming I still owed $11. This discrepancy has left me frustrated with what seems to be a recurring issue with Dish's billing practices. I made sure to confirm the final amount owed during a chat session, but the subsequent emails contradict this information. To ensure accuracy, I requested that my service be cut off to prevent any further unauthorized charges. If Dish continues to push for these extra fees, I am inclined to stand my ground and not pay.
Reported by GetHuman988174 on Montag, 27. August 2018 21:20
I am a Dish RV account holder with the email [redacted] My account number ends in [redacted] and is associated with my vacation home in Goodyear, AZ. I am looking to make changes to my service, including interrupting coverage when my RV is not in use and updating the service location. Unfortunately, I am unable to access my account online as I do not remember my username and password. The [redacted] numbers provided do not work from Canada, where I am currently located. I would appreciate it if someone could contact me to assist with setting up my account correctly. I am also experiencing issues with the MYDish Android App, which does not load on my Canadian or US cell phones. If possible, I would like a direct landline number to contact for assistance. Thank you for your help.
Reported by GetHuman-mhutsal on Donnerstag, 30. August 2018 19:23
I am writing to express my frustration regarding the contract dispute between my local NBC affiliate, KWWL TV in Waterloo/Cedar Falls, IOWA, and DISH NETWORK. As a loyal subscriber for 20 years, I rely on my local TV channels for vital weather updates and news. It is unacceptable that I have been deprived of my NBC channels for a week now due to the ongoing disagreement. I do not believe the information provided on Hopper channel [redacted] about the demands being made by KWWL. It is evident that DISH NETWORK is the party making these demands, causing significant disruption to my service. I urge both parties to promptly resolve this issue so that I can continue to access my essential local programming without further interruption. I am eager to watch my local channel and regain normal viewing capabilities.
Reported by GetHuman-dlockert on Mittwoch, 5. September 2018 01:24
There seems to be an issue with the online program guide regarding the schedule for the Rachael Ray show on WNAC Channel 64 in Providence, Rhode Island. The guide shows a discrepancy in the timing of the Dr. Oz show for next week, starting on Monday, 9/17. I have checked the WNAC website, which confirms that Rachael Ray should be airing at the correct time slot. I rely on the program guide to watch Ms. Ray's show and would appreciate it being corrected promptly to avoid missing any episodes.
Reported by GetHuman1138811 on Donnerstag, 13. September 2018 17:37

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