DoorDash Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about DoorDash customer service, archive #1. It includes a selection of 20 issue(s) reported April 26, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I have been driving for a few weeks now and have encountered challenges at some stops due to language barriers, poor customer service, delays in food preparation, or issues with my red card. Despite my efforts to communicate with customers and establishments, these issues have negatively affected my customer ratings, and I now face a poor review. My overall performance has been excellent, as reflected in my other ratings. I have been unable to contact anyone to address these concerns or report issues with specific businesses. I enjoy working for DoorDash and hope to resolve this situation to avoid potential removal from the app for circumstances beyond my control. I believe my performance should not be solely judged by my current rating, as I have consistently strived to deliver orders promptly and efficiently. A helping hand in this matter would be greatly appreciated.
Reported by GetHuman631678 on Donnerstag, 26. April 2018 17:37
I encountered an issue while trying to activate my red DoorDash debit card. Despite multiple attempts, I kept receiving an error message. I reached out to DoorDash support and was provided with a reference number [redacted]. After several unsuccessful tries, I contacted support at [redacted]. The representative asked for a screenshot of the issue and proceeded to activate the card from their end. However, upon restarting the app, the problem persisted. The card seemed activated, but I couldn't find a way to enter my banking information in the settings. Despite my efforts to reach out for assistance, the issue remains unresolved, affecting my earnings. It seems there might be a technical glitch that needs to be addressed. Thank you, Cheryl Kinder.
Reported by GetHuman-clkinder on Freitag, 4. Mai 2018 00:29
There has been inappropriate behavior from an individual indicating a desire to deliver an item personally, leaving numerous messages and calls from various numbers. The person seems to have memorized my address and is fixated on being close to me. The messages are unsettling, expressing a wish to be in a relationship that I am not comfortable with. Despite my clear discomfort, the individual continues to message me, and if this behavior persists, I may need to take further actions to address it. Documentation of these incidents is being kept for verification purposes.
Reported by GetHuman-cantulov on Freitag, 11. Mai 2018 03:22
Hello, I placed an order online with El Pollo Loco in San Rafael, CA on 5/18/18 at 18:43 (order #[redacted]44), and it was delivered by DoorDash. Unfortunately, the order I received was incorrect. When I tried to return the order to the DoorDash driver, he was unhelpful and suggested I contact customer service. El Pollo Loco claimed they followed the driver's instructions as my order didn't appear on their screen. I felt both parties were rude, and I believe better communication was needed to resolve the issue. As a consumer, I deserve better treatment. The DoorDash driver's attitude was unacceptable, and I don't believe he should be compensated. I also question the partnership between DoorDash and the San Rafael El Pollo Loco. I have used DoorDash frequently, especially working night shifts as a nurse. This experience was extremely disappointing and the worst I have encountered. Sincerely, Lisa R.
Reported by GetHuman700947 on Sonntag, 20. Mai 2018 02:06
I had an awful experience with this service. I've decided to return to Uber Eats. My food should have arrived an hour ago. The app showed that my food hadn't even left the restaurant by the expected delivery time. Contacting customer service through the app was a waste of time. All they did was apologize. I was informed there are no drivers in the area, but apologies don't solve the problem or get my meal to me. I'm very upset that a reputable service could mishandle this situation. This is the second chance I've given them after a previous issue, but I won't do it again. I'm extremely disappointed and hungry.
Reported by GetHuman708737 on Dienstag, 22. Mai 2018 18:43
I placed an order through Mellow Mushroom online via DoorDash. An hour later, the driver informed me they did not have my order. After an hour and a half, the driver called to say she wasn't waiting any longer. Understanding her situation, I contacted Mellow Mushroom to inquire about a refund and the status of my order. However, the manager mentioned that a DoorDash order was being prepared but didn't specify it was mine before leaving. This is when the driver called to inform me of the delay. Eventually, an individual arrived to pick up my order after waiting for an hour and a half. I expressed my concerns to the Mellow Mushroom staff about receiving food that had sat for so long. This experience appears to be primarily the driver's responsibility, and it's frustrating. I have screenshots documenting the order time for reference.
Reported by GetHuman-javander on Donnerstag, 24. Mai 2018 01:34
To whom it may concern, I am a driver in the Indianapolis area who frequents the Fishers/Noblesville region. North of this, around exit 14 off 69 North, there is a large subdivision called SUMMERLAKE that is often overlooked by restaurants for deliveries. With over [redacted] homes and a new retirement community being developed, it could be a lucrative area to cover. Even though it may be a bit challenging to find drivers, I would be willing to work until 8 pm most days to service this area. The subdivision is situated in south Madison county and currently being annexed by the town of Ingalls. It might be worth considering expanding deliveries to this neighborhood. Thank you for your attention, Brian T. Indianapolis Dasher
Reported by GetHuman-btuttle on Montag, 28. Mai 2018 16:36
I received a call from DoorDash, and the number checked out. The caller mentioned I qualified for a $[redacted] bonus but asked for my email and password. He canceled my ongoing Taco Bell delivery for Johnny late on a Sunday night. The caller's number was [redacted]. By Monday morning, I received an email about my Dasher app's email change and possible fraud. I couldn't reset my password because the reset email was going to the scammer's email. Two support agents advised resetting the password, but I couldn't due to the wrong email on my Dasher app. Can someone fix this and return it to [redacted] so I can resume deliveries? Also, I'm awaiting payment for the week of May 21-29. When can I expect it?
Reported by GetHuman731992 on Mittwoch, 30. Mai 2018 18:00
To whom it may concern, I work in the restaurant industry and appreciate the support DoorDash provides. However, I often receive 3-7 DoorDash orders without any tips, which impacts waitstaff who rely on tips for their income. It would be beneficial if a mandatory tip amount could be added to orders to ensure fair compensation for everyone involved. Another suggestion is to offer customers the choice to tip the restaurant directly in addition to the runner. It's important that all parties, including customers, runners, and restaurants, benefit from the app, not just those employed by it. Thank you for your attention to this matter.
Reported by GetHuman-iconver on Samstag, 2. Juni 2018 23:57
I have sent several emails regarding the non-payment issue for the week of May 7th to the 13th. The funds were sent to Capital One Bank in Richmond, Virginia with the routing number [redacted]10. The last 4 digits of the account number are [redacted]. The contact number for Capital One's security department is [redacted]. I have contacted DoorDash and visited their office. I informed them before phones were disconnected that Capital One was willing to reverse the payment promptly. However, since May 14th, there has been no response or confirmation from DoorDash, and they have not contacted Capital One Bank. It is now June 5th, [redacted]. I am Peterson from the Orange office on Katella. I have visited the office twice, but unfortunately, no positive resolutions have been made. I have not received any calls or emails regarding a solution.
Reported by GetHuman-peteoneh on Dienstag, 5. Juni 2018 21:20
I placed an order with Cold Stone Creamery at 7 pm, with the estimated delivery time of 7:52 pm. Considering past experiences, I expected a delay. However, after being informed that the driver was at the store, the tracker unexpectedly changed drivers and showed "order received" again. A new driver was assigned and indicated as "headed to the restaurant," only to revert to "order received." Frustrated, I decided to cancel the order using the "help" function. Two hours past the original delivery time, we chose to get our own ice cream. Surprisingly, a Dasher messaged me, claiming to have arrived with our order. I explained that I had already canceled it. Unfortunately, this late delivery is another instance of DoorDash's inconsistent service. This experience has truly been the most absurd I've had with a delivery service. I will no longer use or recommend DoorDash due to such incidents.
Reported by GetHuman-toriamcd on Samstag, 9. Juni 2018 02:04
I have submitted my application to become a DoorDash driver. I recently renewed my expired driver's license and updated my information with DoorDash. Unfortunately, I received a rejection letter stating that DoorDash is unable to engage my services. The letter mentioned that the decision was based on information from Checkr, Inc., specifically regarding my expired license status. I was advised to contact Checkr directly to dispute any inaccuracies in the report. I am confused about the outcome and would appreciate guidance on how to proceed from here.
Reported by GetHuman-loucinda on Samstag, 9. Juni 2018 05:51
Complaint: Repeated Missing Items Recently, I've noticed that several restaurants from DD have been forgetting to include side items and drinks in my orders. This can be frustrating, especially since DD's policy doesn't allow for redelivery of missing items. For the second time in a row, my order from Cheesecake Factory arrived without any tomatoes, despite requesting them in the notes. This is not the first time; they also forgot the potatoes previously. Resolution Request: 1) I am requesting a partial refund, maybe around 1/3 to 1/2 of the cost of the ham and egg plate, as a penalty for the consistent missing items. 2) Please contact Cheesecake Factory to address the issue of missing items in their orders. I'm not sure if there's been a decline in vendor morale, but receiving incomplete orders from various DD vendors, not just Cheesecake Factory, is becoming quite bothersome. Every time I place an order, I'm left wondering what will be missing this time. Thank you for addressing this matter. P.S. Kudos to the great DD drivers!
Reported by GetHuman774051 on Montag, 11. Juni 2018 22:08
This is my third time using your service, and unfortunately, it has been a terrible experience once again. I waited over an hour and a half for a sub from a restaurant near my home. Despite no updates on my order apart from the Dasher's name being noted, I decided to inquire only to have my order canceled. Feeling unwell with the flu, I decided to give it one more try. On a previous occasion with a Cuban restaurant, the same thing happened. On the next attempt, the food arrived cold and almost thrown into the bag. Now, on my third try, the order was canceled again without any explanation or a courtesy call. The lack of communication and service is unacceptable. Best, Kim
Reported by GetHuman-kdhuffma on Donnerstag, 14. Juni 2018 03:06
My friend ordered dinner from Bella Green for delivery at 7:30 pm as I had just been released from the hospital. However, by 8 pm, the food had not arrived. When I checked the email confirmation, I noticed it had my husband's phone number and our apartment number, which is located in a secure community with code access. Despite this, the driver claimed he didn't have the access code and gave the food away to the homeless. He then abruptly hung up on my friend without calling the provided phone numbers. The confirmation email even falsely stated that the food had been delivered. It seems the company has a concerning practice of giving away paid-for meals to the homeless and displaying rudeness towards customers who have placed orders.
Reported by GetHuman-fastrunk on Montag, 18. Juni 2018 02:06
I've been attempting to order food through DoorDash, but I'm encountering issues with my credit card. An error message keeps popping up during checkout, stating, "checkout error - unable to verify credit card." DoorDash already has two of our credit card numbers on file. I attempted to place an order using one of the saved credit card numbers, but the transaction was unsuccessful.
Reported by GetHuman-mdel on Donnerstag, 21. Juni 2018 21:16
This situation with DoorDash is incredibly frustrating. I was not paid for the week ending April 29, [redacted]. I'm tired of the emails and need to talk to someone. I've been given multiple false explanations for not receiving my $[redacted] payment for almost two months. The misinformation, from incorrect account numbers to being signed up for a service I never requested, has caused my account to go into the negative and is affecting my living situation. I'm not a liar, but the constant lies and lack of payment have pushed me to consider drastic measures. I feel deceived and mistreated, causing immense stress, financial difficulties, and even homelessness. I want to speak directly to the company's leadership to address these issues and demand proper compensation for the suffering I've endured due to their incompetence. Please contact me at [redacted]. Tom.
Reported by GetHuman-tomshank on Freitag, 22. Juni 2018 19:43
I have been a Dasher for about a year now and have never had an issue with customers until today. I picked up food from Jade's restaurant for a customer at the hospital. When I called the customer to pick up her order, she said she couldn't come down and insisted I go to the 3rd floor, even after I explained my allergy. I contacted Dasher support twice, but the customer did not respond. Dasher support advised me to leave the food at the front desk, which I did after spending 45 minutes there. Now that I'm home, another Dasher support representative called me in front of my kids, accusing me of lying about delivering the food. I'm extremely upset and would appreciate a callback as this is unacceptable. It's frustrating to be accused of lying and to be harassed over the phone after working hard to deliver the order.
Reported by GetHuman814980 on Sonntag, 24. Juni 2018 02:48
On our first order last night, the driver did not deliver our food, claiming there was a passenger in the car. This issue was eventually resolved, and we received credit on the app for a different order. However, on our third attempt today, the order was canceled due to being too busy, and we were informed we would be refunded. The problem is the refund will take at least a week. We are disappointed as we are now out $27.69, which is a significant portion of our food budget for the next five days. This whole situation unfolded within 16 hours, which we feel is unacceptable. We hope to have our order credited and refunded as soon as possible. If this issue is not resolved, we will have to discontinue using Doordash.
Reported by GetHuman-sabled on Sonntag, 24. Juni 2018 20:08
I placed an order for delivery that was supposed to be $1.00, but upon checking my credit, it seems that I was charged more. My account does not show the correct amount. Additionally, when the food arrived, the French fries were missing from my order, and onions were included despite my request for no onions. The company offered a credit, but I asked for a refund as I do not intend to order from them in the future.
Reported by GetHuman-zblackca on Dienstag, 26. Juni 2018 18:49

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