Expedia Customer Service Issues

I would like to cancel our reservation at Opryland hotel from December 3-6, [redacted]. We made the reservation directly on the Opryland hotel website on the night of August 23, [redacted]. We were not aware that the total for all three nights would be $2,[redacted].83; we thought the $[redacted].00 displayed was for the entire stay. Unfortunately, we did not receive a confirmation or itinerary number for this booking. When we contacted Opryland on August 24, [redacted], they indicated that the reservation was made through Expedia, although we did not intentionally select Expedia for booking. The cancellation policy stated that we could cancel by November 30, [redacted], with a full refund. We kindly request that this reservation be canceled and the charges refunded to our credit card ending in [redacted].

I, Michael Berry, had booked 3 rooms at the Embassy Suites by Hilton Chicago Lombard Oak Brook for August 6-8, [redacted], at a rate of $[redacted].82 per night. However, upon reviewing my American Express statement (ending in [redacted]), I noticed that I was charged $[redacted].62 twice, instead of the correct amount of $[redacted].82 for one room. The other two reservations were paid for by Darron Rolle and Linda Hopkins with different credit cards, each at $[redacted].82, for the same type of room. I originally booked through Delta Airlines, but Hilton informed me that these reservations were processed through Expedia. I am disputing the double charge and seeking a refund of $[redacted].42 - encompassing the extra $[redacted].62 for the unreserved room and the $[redacted].80 difference from the correct charge of $[redacted].82. Your help in resolving this issue is greatly appreciated.

I am in urgent need of new books, but I must address the following issue first. My confirmation number is [redacted][redacted], repeated as [redacted][redacted]. I paid $18,[redacted].00 and received a refund of only $11,[redacted].00. The cancellation was due to Aeroméxico's flights being canceled and the hotel being closed because of Covid-19. I was informed the hotel policy prevented a full refund, yet the hotel claims they never received any payment from you. I am requesting a credit for my upcoming Los Angeles hotel booking to settle this matter. I have been attempting to contact Expedia's customer service since March last year with no success. I am eager to make new reservations through your platform and resolve the outstanding balance that has not been refunded to me.

Regarding itinerary #[redacted][redacted], I previously reached out to an agent via phone but did not receive a satisfactory solution to my concerns. I inadvertently incurred a duplicate charge from Hampton Inn that Mastercard is in the process of reversing. However, the main discrepancy lies in the fact that I paid $[redacted].38 through Expedia while Hampton Inn only billed $[redacted].94. This results in a $71.44 difference, showing that booking directly with the hotel would have been more cost-effective than using Expedia. Given Expedia's claim of offering the best rates, I am requesting a refund of $71.44 to rectify the situation by crediting my Mastercard.

I made a booking for a vacation from Indianapolis, Indiana, to Cancun, Quintana Roo, Mexico at the Royal Solaris Cancun Resort Marina and Spa on August 24, [redacted]. The trip is scheduled for Feb. 12 to Feb. 16, [redacted]. I utilized your Affirm link for financing and was approved. However, I have not received any confirmation or communication from Expedia. Unfortunately, I am unable to contact you by phone as I do not have an itinerary number due to the lack of an itinerary being provided. I am worried that rebooking may result in being charged for both reservations. Can you please assist me with this issue? Thank you, P. Price

I am seeking assistance regarding an error in a hotel reservation made through travelscape via lastminute.com. My friend, V.R., a single mother, mistakenly booked lodging in the incorrect Piombino, Italy, due to a naming confusion. She intended to stay in Piombino, Tuscany, but reserved a room in a different Piombino, located hours away. This mistake has caused financial strain as she cannot afford the additional travel expenses. I kindly request a refund of the 79€ charged to her credit card by travelscape for this reservation. V.R. is currently unemployed and without a place to stay tonight. Your prompt attention to this matter is greatly appreciated.

I canceled my booking due to discrepancies between the hotel advertised on hotels.com and the actual experience. Upon arrival, I encountered issues with booking the swimming pool, was misled about amenities, and had a negative experience overall. The room did not match the online description, lacked basic amenities like a shower, and had cleanliness issues like a bad smell, spiders, and mosquitos. The staff was unhelpful, and the site was messy and felt unsafe. When I raised my concerns to the reception, they deflected, blaming Expedia for the misleading information. I am seeking a refund as I did not stay at the hotel due to these unacceptable conditions.

I recently cancelled a booking because the information provided on hotels.com did not match the actual conditions of the place. Upon arrival, there were discrepancies in the amenities, like needing to prebook the swimming pool a day in advance, which was not mentioned during the reservation. Furthermore, the room did not resemble the description online, lacking a shower and requiring additional payments for electricity and other services. The overall cleanliness and safety of the property were concerning, with spiders and mosquitoes in the room and an untidy outdoor area. Staff claimed it was not their responsibility and blamed Expedia for the misinformation. I am requesting a refund for my reservation as the experience did not meet the advertised standards.

This is the worst customer service experience I've ever had. I waited all morning for something to be done correctly, and now I'm tired of waiting. My name is Michael J. and I'm having an issue with my upcoming trip to New Orleans. According to your customer representative, I hadn't paid for the hotel. How could I have booked the flight as part of the package if that were true? Luckily, the hotel staff were more informed. I've already paid, and yet you don't seem to have that information. Even getting an answer about a shared shuttle was a challenge. It shouldn't have been that difficult. I've been dealing with many disconnects and hang-ups between calls, and despite providing my number, no one has called back. The hold time was the worst part. Please stop using Covid as an excuse and stop working short-staffed just to maximize profits. Covid is no longer a valid excuse for providing such poor service. I've been a customer for a long time, but I will not be returning after this experience.

I'm experiencing difficulties booking a package online. I want to arrange a flight from Fort Lauderdale to JFK on September 13, [redacted], and find an inexpensive hotel in the New York Area for the nights of September 13th and 14th. The hotel needs to accommodate two people in a room with two beds, a private room in a hostel is acceptable too. Since I've used Expedia before, I'm hopeful you can assist me. Thank you for your help. I prefer to speak with a live person at Expedia as I don't have an invoice number for the automated systems. You can reach me at [redacted] or via email at [redacted] Best regards, John Dellasala.

I am employed by a large company. I reserved a room for one of our employees at the Sheraton Hotel in Duluth, MN. The receipt I received from the hotel does not align with the charge on my account, preventing me from processing it. Despite speaking with the hotel numerous times, they maintain that their receipts are accurate. I have tried contacting your business through various phone numbers without success. I urgently need to speak with one of your representatives to resolve this discrepancy.

Hello, I am writing from Colombia. Yesterday, I made a reservation through hotels.com for the SAN LUIS PLACE BY DORADO hotel on the island of San Andres from September 24th to 27th. I encountered an issue during payment where after entering my credit card details, the website displayed a message stating they were experiencing technical problems. Despite this, the payment was processed swiftly on my card, but I did not receive a reservation confirmation number. I have tried contacting multiple phone numbers provided but have been unable to reach a resolution. I am deeply concerned about this situation and feel distressed about the lack of communication options to address this matter. I kindly request assistance in resolving this issue promptly. Thank you.

Hello, my name is Andrea Sims. I experienced a bad stomach ache and was unwell last night. I asked my son to cancel my flights so I could recover, intending to fly to California after my 7-day wellness period. Unfortunately, he couldn't reach anyone over the phone and the text chat didn't provide details about how the cancellation insurance works. Please contact me at [redacted] or email me to provide instructions on how to process the refund for my son who paid for my ticket. I am unable to visit due to financial constraints, and it's crucial to reimburse him. It wasn't his fault that I fell ill. I have a sensitive stomach and must have ingested something that caused distress. I couldn't go to work today and needed to stay close to the bathroom. Your assistance in obtaining the refund is greatly appreciated. Thank you, Andie

Hello, this is Andrea Sims. My itinerary number is #[redacted][redacted]. I experienced a bad stomach ache and felt unwell last night. I asked my son to cancel the flights so that I can recover and plan to fly to California after a 7-day wellness period. Unfortunately, he couldn't reach anyone over the phone, and the text chat didn't provide details on how the cancellation insurance works. Please contact me at [redacted] or email me regarding how to proceed with obtaining a refund. My son paid for my ticket due to financial constraints, and I urgently need to reimburse him. I couldn't work today due to my condition and would appreciate assistance in securing the refund promptly. Thank you for your help, Andie

My mother-in-law, Debra Moffitt, made a reservation for Tropicana Laughlin, NV through Expedia over the phone. Unfortunately, the itinerary is not linked to her contact information. I used my credit card to pay for the reservation, and the hotel can find the booking using her name or my card but not our contact details. Our stay is from 9/3/21 to 9/6/21, with my mother-in-law arriving on 9/4. I need to be added to the reservation before check-in. We are struggling to reach Expedia's customer service without the itinerary number connected to our phone numbers. This situation is causing us concern about being able to check in smoothly at the hotel.

I would like to report an unsatisfactory experience with my recent stay at Days Inn by Wyndham in Scranton, PA. My reservation number is R[redacted] under the name Samantha K., and my stay was planned from 7/15/[redacted] to 7/19/[redacted]. Unfortunately, we had to leave early on the morning of the 16th because my baby was unwell. I requested a refund on 7/16/[redacted] upon checkout at 9am, and I was told by the hotel that Expedia would refund the amount to the credit card ending in [redacted]. Despite multiple follow-ups with Reservations.com and the hotel manager, I have not received the refund of $[redacted].73 up to the present date of 9/3/[redacted]. The hotel staff has been uncooperative and even hung up on me during phone conversations. I have escalated the issue to Wyndham hotels and resorts, who directed me to contact you for resolution. I kindly request a prompt refund before I proceed with further actions. Thank you.

In my 15 years of business, I have always believed that good things maintain a business, while one bad thing can ruin it. Recently, my customer service experiences with Expedia have been somewhat unsatisfactory. Today, after calling Expedia twice, I felt like my needs were brushed off during the second call. Unfortunately, due to a mistake on my part and feeling unheard by the operator, I missed my flight and now stand to lose out on business opportunities this weekend. As a loyal customer of Expedia for over 5 years, this experience is truly disappointing. I am now contemplating switching to another service provider and no longer recommending Expedia to my clients. Despite Expedia being a large company, I cannot accept the outcome of my phone call today.

I made a vacation booking via Expedia for a trip from 9/2 to 9/7 with a stay at Hotel on the Cay in St. Croix, VI. However, getting to the hotel from St. Thomas required an unforeseen two-hour ferry ride costing $60 each way. This ferry was not included in my Expedia itinerary. To catch my 10am return flight on 9/7, I needed to take the earliest ferry departing St. Croix at 8am, but this would not get me to the airport in time. I contacted Expedia and they arranged a different flight for an additional $79.62, a charge I am disputing. Despite the lack of mention in my itinerary, Expedia states this cost is non-refundable. I am disappointed as I relied on Expedia to plan my trip accurately and now face an unexpected charge for their oversight. I am asking for either a refund or credit for the $79.62 fee.

Good morning, I would like to address an accidental booking cancellation issue. I had a reservation at Aria Resort and Casino, including a Spirit Airlines flight, with itinerary #[redacted][redacted]. After the airline changed our flight dates, I mistakenly canceled my hotel booking instead of modifying it. Despite refunding the money, I had to make a new reservation at a higher cost of $[redacted].76 at a different hotel. The new itinerary #[redacted][redacted] reflects this change. I kindly request compensation for the price difference as a gesture of customer loyalty. I hope for a prompt resolution and appreciate your help. Thank you for always being my preferred booking platform. Please contact me at your earliest convenience via phone or email. Thank you.

I had a reservation at the Renaissance Hotel in Austin, Texas for arrival on Friday, September 10, with departure on Sunday, September 12. However, due to unforeseen circumstances, I will not be able to travel this weekend as my mother's funeral is on Saturday, September 11. I have already canceled the hotel reservation and now I am seeking a refund for the fees paid. Unfortunately, my attempts to reach your customer service through the phone have been unsuccessful as I keep getting disconnected by the automated system each time.