Expedia Customer Service Issues

On March 15th, I made a flight booking to London via Expedia with Saudia Airways. Regarding booking reference RE:[redacted][redacted], We had trouble processing your booking and made several attempts to reach you using the contact information on your profile but to no avail. Consequently, we had to cancel your itinerary, and all fees have been refunded to your credit card. If you wish to rebook, please visit www.Expedia.com or call [redacted] for assistance. Kindly note that your previous fare and flights are not guaranteed. We apologize for any inconvenience caused. For further assistance, please contact us at [redacted] / [redacted]. Our Customer Support Representatives are available 24/7. Best regards, Expedia Travel Air Support Desk This email pertains to your recent booking or account update on Expedia.com. If you need help, reach out to us through our online Contact Us section. Thank you.

I recently made a booking at the Alnwick Lodge in West Cawledge Park, Northumberland, with a booking confirmation number of [redacted][redacted]. Unfortunately, I needed to cancel due to an urgent situation requiring me to be in Harrogate at the hospital. Despite being a day in advance and explaining my circumstances to the owner, I was informed of the 3-day cancellation policy and could not get a refund. However, I do not plan to use the reservation another time as the property was in poor condition due to ongoing construction. The place was difficult to find, even the local travel agency was not aware of its location. The property was hazardous to access from the main road, disorganized with construction materials scattered around, and did not match the appealing images depicted on Expedia. I regret the 75GPP loss but cannot recommend staying there after my experience. Expedia should investigate this issue and consider revising the cancellation policy. Warm regards, Brenda H.

I want to address the issues I've encountered with your new system. The online "Bot or Not" verification system is malfunctioning. Despite multiple attempts, I keep receiving a failed message. Even the audio system for verification labels me as non-human. The inability to reach a human operator without a booking number results in disconnection, which is frustrating. Regrettably, this experience has made it impossible for me to make any bookings using your system. The lack of human interaction and the recurrent technical failures reflect poorly on your services. It seems like the system is incompetent, leading me to reconsider using your services. Goodbye.

I made a reservation in Lake Arrowhead but unfortunately lost the details before noting down the name of the hotel. I provided my credit card number and dates for check-in on 3/25/22 and check-out on 3/27/22, with an 11% discount. There's also a 15% fee to be paid at the desk upon arrival, with free parking. The charge on my card is around $[redacted]+, but I'm uncertain of the exact amount. Without my itinerary or booking number, I'm unsure where the reservation was made. The booking was through Expedia on 3/3/23 at approximately 9:20 P.M. My name is Ronald K. Uharriet, I used an AMEX card ending in [redacted], with a billing zip code of [redacted]. Unfortunately, my contact number is lost. I hope someone can assist me in locating the hotel details to keep the reservation.

I recently made changes to a flight through your service, but it did not process correctly. Despite receiving a confirmation from you, JetBlue was unable to check me in at the airport, attributing the issue to the exchange not being completed on your end. After a lengthy call with one of your representatives while at the airport, my boyfriend's card was charged for the reschedule fee and my bag check. The representative assured us they would resolve the exchange, but we faced time constraints as our flight departure neared. Despite the reassurance, we were abruptly disconnected. Unfortunately, I missed my flight. I believe my partner's card was indeed charged for the flight change. I am requesting a refund for the entire ordeal due to the inconvenience caused by the error and subsequent missed flight. Attached is the email confirmation from Monday the 21st indicating the flight change. Passenger(s): P/LANA Expedia Itinerary Number: [redacted] JetBlue Airways Confirmation Code: WFNQVJ Expedia Confirmation Code: 44N7XF

I am interested in booking a trip to Grand Sunset Princess All Inclusive Hotel in Cancun and would like to inquire about upgrading to the Platinum category before finalizing the reservation for my family members. The initial quote for October 8 to October 14 from Salt Lake City to Cancun at Grand Sunset Princess was $1,[redacted] per person for two people in a basic room with non-stop Delta Air flights. Can you please provide a quote for upgrading to the Platinum Suites for the same dates?

I need to speak with an agent regarding a website credit that is about to expire. I would like to have it extended further into the future. Please contact me urgently at [redacted]. I have been unable to reach anyone after spending numerous hours trying to get through the phone system. I was asked for an itinerary, which I do not have, as I am simply trying to discuss my $[redacted] coupon with a manager. An agent assured me that I would receive a callback from a manager, but I never did. Now, my coupon is nearing expiration, and I urgently require assistance. Please call me back at [redacted]. - Richard T.

I booked a reservation at Aspen Suites Hotel in Sitka, Alaska through Expedia for May 15 under the name Diane Wagner. After not receiving a confirmation email, I contacted the hotel and was provided with a confirmation including a charge of $[redacted].54. However, I recently noticed on my CitiCard bill a charge of $[redacted].00 from Aspen Suites Ho in West Palm Beach, FL. Despite my efforts, I have been unable to resolve the discrepancy with CitiCard or Expedia. I believe I should not have to pay the $[redacted].00 difference. The listed phone number on the charge was not operational, and the dates were incorrect as March 1. I am seeking assistance to rectify this situation promptly. Thank you, Diane Wagner.

I am experiencing difficulty accessing my Expedia account. My details are as follows - I am Linda Rose, and my email is [redacted] This morning, I made a booking for 4 adults from LAX to Kauai without signing in first, and a prompt indicated that I already had an account when I entered my email. Due to a compromised account, I opted to create a new, secure password recommended by my Apple device instead of using my old password (le rose45). While attempting to complete the booking, I attempted to sign in with Apple, inadvertently changing my email address to an Apple one which I no longer recall. Consequently, I am unable to access my Expedia account as I do not remember the Apple email or the new password assigned to my old account. I am hopeful that your assistance will enable me to utilize Expedia for this reservation. Thank you.

My rental car experience with Euro Car Rental was disappointing. Despite my confirmed booking, I was charged $[redacted] for collision and damage, and now facing an additional $[redacted] charge for a tire. Although we took photos of the pre-existing damage, we missed capturing that specific tire. The sales agent, who mentioned the booking was through Expedia, wasn't cooperative when shown the pictures. Not only did they not have the reserved automatic car ready, but also gave me a dirty one and charged more. I am now out around $[redacted] due to their practices. I urge Expedia to intervene or compensate me for the car damage. Euro Car Rental appears dubious with a low Yelp rating of 1.2, and I question why they are still partnered with Expedia.

I need to urgently address a reservation matter for Hotel Terme. The following PNRs need immediate booking: 1. [redacted][redacted] 2. [redacted][redacted] 3. [redacted][redacted] I want to bring your attention to the accidental booking at Lafey-Dolomiti mentioned by Jeta Hoxha from Mon Voyage. I can confirm: 1. The booking was cancelled with the hotel within one hour. 2. The cancellation is reflected in the system - attached proof. 3. Cancellation was also confirmed by the hotel - attached proof. As per discussions with Ms. Alessia, Reservation Manager at Lafey Dolomiti, you can verify these details. We are aware that a 10% cancellation fee can be applied from the full amount of €[redacted] we paid. We urge you to finalize the booking at GRAND HOTEL TERME without further delay, especially since it's been 5 days since the hotel cancellation. Expecting an immediate response.

Dear Support Team, I am reaching out for assistance regarding my recent order. On Thursday, 03/24, I booked 9 tickets for a flight from Atlanta to Anaheim. Unfortunately, I have encountered some issues with the receipts. One receipt for a Spirit flight (NK631) was received, but I did not receive the receipt for the Delta flight, resulting in a lack of confirmation number for it. The receipts were supposed to be sent to [redacted] Additionally, another receipt in the name of Raxia A Bailey (DOB 12-30-[redacted]) was mistakenly emailed to an incorrect email address ([redacted] instead of [redacted]). Due to this error, I do not have the receipts or the confirmation number for this booking. I have tried contacting customer service via phone and chat but have been unsuccessful in obtaining assistance due to the lack of a confirmation number. Your prompt help in resolving these receipt and confirmation number issues would be greatly appreciated. Sincerely, Gretchen Hood

I discovered a spelling error in my first name on my ticket. Despite numerous attempts, I have not received assistance. The ticket was bought through Expedia in [redacted], but due to the pandemic, the trip was canceled, and I received airline credit. On June 19, I had the ticket reissued after speaking with an agent. It was only recently, as the trip approaches on April 11, that I noticed the mistake. When contacting Expedia to rectify it, they claimed to no longer have control over the ticket. Air France explained that since Expedia issued the ticket, they must contact them to make corrections. Despite multiple calls to Air France, the response remains the same. I worry that a minor error in my name might prevent me from boarding.

Hello, my name is Dixie. I had a reservation at the Baymont for Monday, Tuesday, and Wednesday night. I came into town from Memphis due to a funeral. Initially, I thought I didn't have a place to stay, so I booked it. Later, I found out I did have somewhere to stay, so I tried to cancel it earlier today. It seems the cancellation didn't go through. Tonight, more relatives unexpectedly showed up, and we had to leave because there was no room. Everyone's nerves are on edge, making it a difficult situation. I would greatly appreciate it if my Tuesday and Wednesday nights could be canceled. Thank you for understanding and for any assistance you can provide.

Hello, When trying to list Riad Maison D'Hôtes on Expedia, we keep getting the response that it's not the right time as there is not enough demand. However, it's important to note that Riads that have been operating for several years have regular clients who book directly with them. We have recently reopened a Riad that was closed for a year and a half, meaning we have no reviews apart from a few clients on Facebook and TripAdvisor. If we can't list on Expedia or if we have to wait for all the others to work properly, it implies we might end up like some existing Riads that have struggled to survive the crisis. This would force us to close because we are not wanted on these sites. It's crucial for us to be visible to clients as we have only started in September [redacted] and faced flight restrictions from late November to early February. Please consider our position and understand that it's even tougher for newcomers compared to established businesses, especially if we can't be visible on sites like Expedia. We can be reached at [redacted], [redacted], and [redacted]. Thank you for your understanding and for responding to us regardless of the outcome. Kind regards, The Managers of Riad Andaloussia (Daniel and Viviane Vasse)

In [redacted], I had made travel arrangements through Expedia for a trip to Europe, which was cancelled due to the pandemic. While the cruise company refunded me, I am still waiting to be reimbursed for the remainder of the funds. I received an electronic travel certificate from United Airlines but have not received the refund they claim was deposited to a credit card that I no longer have. I was recently informed that Expedia arranged the trip and was advised to contact them. I am seeking assistance to receive the remaining amount I paid for the trip. Thank you, Phyllis G.

Expedia has finally credited my account; however, I received an email later regarding changes to my reservation without specifying. On Delta's website, my reservation using the travel credit from Expedia vanished when the confirmation number was transferred to a different flight a week later, constituting a second reservation through Expedia.com. The quality of their customer service, once fair, has significantly declined.

I called about booking number [redacted][redacted] for Kopp/Werner. I wanted to reprice the car rental for pick up and drop off at Raleigh Durham Airport on 4/3 & 4/5 at 1:00 pm. The agent mentioned contacting Hertz directly as I previously booked through Expedia. After a long hold, she canceled and rebooked the record, processing a full refund without my consent. I reiterated not to cancel the flight and that the car wasn't charged yet. She then reinstated an SUV instead of the Standard car I booked. After multiple holds and a total call length of 1 hour and 53 minutes, she disconnected the call abruptly. I am extremely upset and need to ensure the car is properly booked for travel on 4/2 - 4/5. I can be reached at [redacted] and expect a response within 24 hours from now.

In [redacted], I bought tickets to Ghana for over $1,[redacted] through Expedia for a June [redacted] trip that was canceled due to Covid-19. After contacting Expedia, they informed me that they had submitted a refund request to Iberia airlines and advised me to follow up with them. Despite facing challenges contacting Iberia, when I finally reached them, they directed me back to Expedia for the refund. This back-and-forth has been ongoing for over two years, leaving me without a refund. I am feeling frustrated and unsure of what steps to take next in this situation.

Our itineraries with numbers [redacted][redacted] and [redacted][redacted] were filled with multiple issues during our trip. We are seeking reimbursement for the following incidents: - A day of our vacation in Madrid was lost. - Two seats on an American Airlines flight from Miami to Panama cost us US $28. - Two seats and our sole piece of luggage from Panama to Miami incurred a cost of US $58. - American Airlines ground staff at JFK misguided us to search for an El AL flight to TLV, despite being aware that our vouchers as Business Priority passengers would not be honored. - We were instructed by American Airlines staff at JFK to retrieve our luggage from the British Airways terminal without proper coordination between airlines, resulting in unnecessary hassle and time consumption. - When returning to Tel Aviv, Mireille's Business class seat was faulty, leading to an uncomfortable wait until the flight was full. Paul was downgraded to Economy Plus, despite originally purchasing Business class tickets. - Additionally, our remaining luggage arrived two days late, and TLV airport staff failed to locate it promptly, requiring us to return and search for the missing items ourselves.