Facebook Customer Service Issues

On February 24, [redacted], I uploaded photos to Facebook intended for private viewing, not public. Preserving these memories of my daughters is crucial as they grow up. Please, prevent the blocking of my accounts and allow me to access them. I understand the regulations and only want to keep personal family photos. I ask for your assistance in resolving this matter promptly. My current phone number is [redacted][redacted], and my email is [redacted] My Facebook is under the address [redacted], username Jola Ledi, and my Instagram is under Chri_Emy_, username Jola🌞Chri 🌛Emy🌜. Thank you for your attention to this issue. Your help is greatly appreciated.

Facebook flagged one of my posts from February 11, [redacted] as "misinformation," but I strongly disagree with their assessment. They have blocked me from posting anything since then and placed me under indefinite review without providing any evidence or explanation. According to their community standards, consequences for violating the rules vary based on the severity of the violation and the user's history on the platform. However, in my case, there was no warning, just a complete blockage instead of a restriction. I have not been given a chance to defend my post or clarification on the standards they are applying. The lack of transparency and due process in their review system feels like being in technological limbo. It seems like a one-sided judgment without a fair trial.

My account was deactivated on February 28, [redacted], without prior notice regarding the reasons. My name is D.E., email is [redacted], and phone number is [redacted]. I have been a user of your platform for over ten years and have encountered only one issue with my account. I believe my posts reflected my opinions or shared the opinions of others. Freedom of speech is a fundamental right in America, and I feel that censoring posts within seconds infringes on this right for me and many others. Your company is a platform, not a publisher, so removing users based on opinions, ideas, or thoughts seems unjust. The removal of my account has taken away all my content, including cherished photos. I hope for the reactivation of my account promptly. Thank you.

Good afternoon, My Facebook account has been compromised as the hacker changed my email, phone number, and other details. I managed to reset some information and changed my email and password back, but now I am stuck at the two-factor authentication stage. The hacker's phone is linked for two-factor authentication, and I am unable to receive the SMS code as my phone number is no longer associated with the account. I have attempted various steps from the help center, but it seems the hacker still has access. I need assistance in recovering my account, removing the two-factor authentication, or resetting it to my phone number. Is there a way to log out the hacker so I can regain access to my account? I am unsure of how to proceed at this point and would appreciate any help.

Hello, my Facebook account has been disabled, and I cannot access it. I recently received a login notification that I accepted, not realizing it stated a European country. I thought it was just a mistaken location, as it has happened before but never from Europe. Pornographic material was then posted on my profile, shocking me. As a paranoid schizophrenic needing constant support from my family, I use Facebook for emergencies. I can verify my identity if necessary. Accessibility to Facebook is crucial for me, as I would not post prohibited content. Could you please investigate the login history to confirm the account was accessed from Europe while I am in the UK? My Facebook name is Stephen McMahon, but I use McMahon from my mother's side. My legal name is Jackson. I keep in touch with my family through Facebook. I'd like Facebook to reinstate my account promptly.

Hello, my Facebook account is disabled, and I cannot access it. I received a login notification that seemed to be from a European country, but I usually log in from the UK. I believe my account was accessed from Europe, and then inappropriate content was posted, resulting in the disablement of my account. This is concerning for me as I rely on Facebook to connect with my family in emergencies, especially due to my condition. I can confirm my identity if necessary. My Facebook name is Stephen McMahon, but my legal name is Jackson. I prefer using McMahon for social media. Please assist in resolving this issue. Thank you.

I am having trouble accessing my Facebook account because it has been disabled. I think this is a mistake as I recently received a message from the Facebook team about my age. They mentioned that if they still believe I am not old enough to use Facebook, my account will remain disabled. I provided my UK driving license as proof of my age, but the next morning I noticed an unauthorized transaction on my PayPal account linked to Facebook. I suspect my account has been hacked. I need assistance and support to resolve this issue as I am of the appropriate age to have a Facebook account.

I am the owner of HubFiiT Business Page on Facebook. Unfortunately, my admin access was removed when I tried to add another account, hub.fiit.5. As a new startup, I've put in a lot of effort to get my business off the ground and attract investors. With my app launch approaching, having no access to my Facebook page is causing me immense distress. I am desperate to regain access as this setback is impacting my business progress. I've spent days in tears over this issue and feel helpless without the ability to promote my business. I have invested all my savings and hard work into this venture. Please assist me in recovering access to my account. Your help in resolving this matter would be greatly appreciated.

I created my Facebook account with the contact email [redacted] and the username mariamarcia.marques. When I created the account, I had a phone number that I no longer have and cannot remember. I got a new phone where I could easily access Facebook. On February 26th, I lost my phone and had it deactivated by the operator, then bought a new one with the same number. However, when I tried to log into Facebook, it didn't recognize me or the email associated with the account. I can access Facebook directly from my computer because I saved the password, but I completely forgot it. When I try to reset the password and log into the phone, it says it doesn't recognize me. My new phone number is [redacted]75. I also have another personal email that is not the same as the one on Facebook. I would like to know the steps to change the password for [redacted] and access Facebook on my phone. Thank you for your attention.

Hello support team, I am reaching out after my account was suspended due to my lack of awareness of the issue. I have been trying to find a way to communicate with you and discovered I need to verify my identity. I kindly request your assistance in re-verifying my identity for my doctor_panadol account with the number [redacted], which is also [redacted][redacted]. This account is important to me as I manage the SaWa LeBaNoN group from it, and it has been active for almost a year with friends from different countries. Thank you for your help. I hope my message is clear, and I apologize for any spelling errors as I used Google Translate.

Several years ago, when creating my account, I used a different name due to privacy concerns. I didn't anticipate it causing any issues since I don't use it for socializing. However, it holds valuable memories, recipes, and music that have been comforting during these tough times. At 76, I don't use it to connect with friends except for one I haven't contacted in years. I'm willing to provide my real information to Facebook and update my profile. Although I prefer anonymity or using initials to avoid a past issue, I am open to following your guidelines. Could my account be restored? If possible, how can I proceed, and will I retain my saved data? Your assistance in this matter is greatly appreciated. Current name on fb: Callie Hausner Real name: Kathy Potts

Subject: Urgent Help Needed for Facebook Account Hack Dear Support Team, I have been dealing with a hacked Facebook account for over a week with no assistance from your end. Despite sending numerous forms, following all the required steps, and submitting my ID, I have yet to receive any response. Today, the hacker added two-step authentication, changed the password, and removed all my email addresses, leaving me unable to access your support forms. I have exhausted all avenues, including emails and visiting your Paris office, only to be informed that no Facebook staff have been present since March. As a loyal user for a decade, I am disappointed by the lack of response, professionalism, and transparency. I have entrusted valuable data to your platform, and I am desperate to regain control of my account. I will persist until my account is recovered or I receive a response, even if legal action is necessary. Please assist me in reclaiming access to my account under the following details: - Name: Sarah Caubet - Username: Sarah.caubet.3 - Historical Email: [redacted] - Partner's Email: [redacted] Your prompt attention to this matter is appreciated. Thank you, Sarah C.

I submitted my information, and I understand there may be delays due to the current situation. I am concerned as my personal Facebook account, where I always followed the guidelines, got disabled unexpectedly. I never engaged in any illegal activities, used authentic information, and someone might have reported it without cause. This account holds my personal data, and I am unable to log in now. Kindly assist me in recovering my account. Thank you, Facebook Team.

I recently received a friend request from someone I knew, and after accepting it, I was informed about a government program offering $50,[redacted] that I wouldn't have to repay. The individual provided me with an agent's name and showed me a photo of what was supposed to be $50,[redacted] but was clearly not. When I contacted the real person, they denied sending the friend request. The "new" friend claimed to be unable to call due to an ear operation, yet called me at 4 am from a different time zone. Their poor English further confirms the scam. I am concerned about others falling for this deceit. It's essential for Facebook to enhance security measures.

I acknowledge that my ad account has been deactivated for Policy Violations, and I apologize for any misunderstandings. My main objective is to comply fully with Facebook's advertising policies to ensure a positive experience for my customers and Facebook users. I aim to prevent any misleading or improper practices with my ads. I respectfully request a thorough review of my account in the hopes of reactivation. I am aware that Facebook has the right to deactivate any account for policy breaches, and I would be grateful for clarification on which policies I have violated to rectify them. Despite diligent checks, I am unable to identify any ads that may be in violation, as I believe they adhere to Facebook's guidelines. For instance, my landing page works properly, and my ads do not display broken functionality or imagery that could promote negative self-image. I assure you that I do not promote illegal products or prohibited items, make unsupported claims regarding personal attributes, engage in MLM schemes, sell counterfeit documents, or use misleading tactics in my ads. I respect Facebook's commitment to user satisfaction and want to uphold a positive image of your company. Please review my account and advise on the necessary steps to achieve full compliance, thereby preventing future policy violations. Thank you for your attention to this matter.

Hello, I am experiencing an issue with my old account, "Marcel Oxam Lalie." Last year, my account was hacked, and the hacker changed the email address. Despite trying to change it back, I couldn't regain access without deactivating the account. I changed the password to disconnect all linked devices. Recently, my girlfriend noticed the old account was still connected. After disconnecting it, she attempted to log in and was successful. I advised her to change the email address linked to the hacker, but this method did not work as intended. She tried sending a code to a phone number I had added, but it had been changed. Even after using the picture recognition method, we were unable to access the account. At this point, using the unknown email address and linked devices, we are stuck. I am reaching out for assistance regarding this matter. Regards, Marcel L.

Dear Facebook Support Team, I am a responsible adult user who values the community guidelines. To verify my age of 27, I have submitted my driver's license for your review. The profile in question, named "AL Arabiya," is connected to my company, for which I have provided documentation. I kindly request your assistance in recovering my account and resolving this issue. Please see the account link and privacy information attached below. Profile ID: [redacted][redacted] Account Link: [redacted] Thank you for your help in advance.

I manage a Facebook page and admin a group, but when I send messages on Messenger for the group, my name shows up which confuses members. I thought about changing my Messenger name to match the group, but my friends might not recognize me. Also, the group is named Carrbrook HWNWA, an abbreviation for Home Watch and Neighbourhood Watch Association, which may go against Facebook's rules. I'm new to Facebook (joined last summer) and feeling stuck and frustrated. Can someone please help me with this issue?

A few months ago, my account was disabled when I accidentally set my date of birth to 9 years old while updating my personal information. I provided a copy of my passport showing my actual age of 67 promptly when they requested proof but it has been over 3 months, and my account is still blocked. I am not concerned about the Facebook account itself but need to access the photos I posted since my computer crashed, causing me to lose them. It's frustrating to see that people can post negative content on Facebook while a 67-year-old like me gets locked out. I realize they might have tried to reach me, but my current email address, [redacted], is different from the one on my account. The one linked to my account is an old email address I didn't have a chance to update.

Hello Team, I hope all is well. I am reaching out about my recently disabled Facebook account, which has also affected my Instagram account that I've been using for over a decade. A few days ago, while logged in to my account linked to the email [redacted], I suddenly received a message stating that my account had been disabled. I am concerned about why this happened and would like to understand the reason behind it. I urgently need your guidance on how to recover my account. I would appreciate a prompt response or if you could direct this email to the appropriate team who handles these matters. Thank you in advance for your help. I look forward to hearing from you soon. Best regards, Parth Sharma