Facebook Customer Service Issues

I've had a Facebook account for about 2 years, starting in the spring of [redacted], in Darien, GA. The account belongs to me, Heyward Chance Browning. However, I am unsure how it is logged - as Chance Browning, Heyward C Browning, or Heyward Chance Browning. My profile picture shows me in a white t-shirt driving, with Georgia Pacific/OPI listed as my employer. Around 4 to 6 months ago, my friends list had about [redacted] people. Recently, I have been unable to access my Facebook or Messenger accounts that go with it. I desperately need to recover my account because it contains conversations, pictures, and memories of my high school sweetheart, the mother of our child, and my wife of 15 years, who passed away unexpectedly 15 months ago. Please help me regain access to my account so I can cherish these memories. Sincerely, Heyward Chance Browning.

Здравствуйте! Хочу обсудить проблему с моим аккаунтом на Facebook, который был отключён - Мария Пивоварова. Уверена, что не нарушала правила, так как не осознанно делала что-либо недопустимое. На моем Инстаграме появилось уведомление о запрете на рекламу из-за предыдущих нарушений на Facebook, но запрос на проверку не проходит из-за ошибки. Прошу перевести мой аккаунт в личный и, если есть связанные с ним незавершенные рекламные акции, выполнить их отключение. Пожалуйста, помогите разрешить эту проблему. Контактный номер: [redacted]0 Email: [redacted]

I received a notification on April 16th at 4:38 am that stated someone had accessed my account from Daly City, CA, while I reside in Phoenix, Arizona. This led to being locked out of my account. Although I managed to update the password, I am now prompted to generate a code, which I cannot do as access to my account is unavailable. The lockout affects both my phone and desktop. Despite using the same browser as always, it claims I need a code due to a new browser, which is inaccurate. I have attempted uploading my personal ID photo in other support sections for FB, but have not found success. I seek assistance to resolve this matter promptly and regain access to my account. Thank you! - Jamiela Holt

Recently, I decided to start selling my T-Shirts and created a page to share them by running some ads. After setting up my first ad to run for 5 days, my ad account got disabled due to unusual activity. Now, when I try to "boost" a post, I get a message stating my ad account is disabled and that ads have been paused. Despite multiple attempts to request a review, the message says I don't have an ad account. As a beginner in using ads, I believe I might have made a mistake initially. Ad Account ID: [redacted][redacted].

Hello, I faced an issue with my Facebook account on 16.04.[redacted] while posting in groups. Facebook unexpectedly blocked my account and prompted me to enter a code sent to my phone, which I never received. Despite confirming the account with a 6-digit code via email, I was redirected to a Security Check that required a phone code which also didn't arrive. Despite multiple attempts to resend the code, I never received it. I've verified my account multiple times, even sending photo documents. Could you please unblock my account as my business relies on it? Alternatively, could you suggest a way to unblock it without needing the elusive text message code? Thank you for your assistance. Details: Phone Number: [redacted] Email: [redacted] Name: V.I. Yankova Country: Bulgaria

Hello. I am Noemi Durè. I have been having trouble accessing Facebook on my PC because I forgot my password. I normally use the mobile app where I am automatically logged in. Unfortunately, I have been unable to log in on my PC for months now. I am unable to change my password as well. My Facebook account is linked to my old email address, [redacted], which I no longer have access to. I have tried using my current email, [redacted], to reset my password, but Facebook requires me to verify the new email using a code sent to the old email, which I cannot access. Could someone please update my email on my Facebook profile to [redacted] and reset my password? Thank you. Noemi

Dear Support Team, I am writing to address a concerning issue regarding my Facebook account. Recently, my account has been unexpectedly locked for reasons unknown to me. Despite changing my password multiple times, I am still unable to regain access to my account. I am facing difficulties in confirming my identity through the required steps. It seems there might be a technical glitch within Facebook's system as when I attempt to submit the chosen ID file after clicking "Get Started," I am redirected back to the previous menu without any progress. I kindly request your assistance in resolving this matter promptly. Thank you, Anna Trimi

Dear Support Team, I am reaching out regarding an issue with my Facebook account. Despite changing my password multiple times, my account remains locked for reasons unknown to me. I am unable to proceed with confirming my ID as the "Submit" button does not seem to be functional. Each time I attempt to submit my identification, I am redirected back to the previous menu. I have included screenshots illustrating the problem for your reference. Please investigate and address this technical issue promptly. Your assistance in resolving this matter would be greatly appreciated. Thank you, A.T. Log in email: [redacted] Alternate email: [redacted] Profile Name: Anna Trimi

Hello. I recently tried to log into Facebook from my new phone and laptop. When prompted to change my password, I did so. However, I received a message saying my account may be disabled if I am deemed underage and that it doesn't comply with the Terms of Service. The message mentioned my account could be deleted in 30 days. I am unable to log in now. I am unsure if my account was linked to a different email as I have been less active on FB. The email may have been [redacted], but now I am uncertain if it was [redacted] or [redacted] I deleted my birthday from my profile. I have a photo of my driver's license but do not know where to submit it. I would appreciate advice on regaining access to my account. Thank you.

I recently experienced a hateful incident targeting a person with disabilities which led to police involvement against the perpetrator. Unfortunately, the individual reported me on Facebook prior to my report, resulting in a 30-day ban. This is the third instance of someone mistreating me and then reporting me unjustly. Currently, I find myself in a situation where my business, music band, and campaign page for standing as an MP in Scotland are all restricted. My legal representation views Facebook's actions as hindering a fair election campaign and suggests pursuing legal action against the platform. Communication with Facebook is restricted at the moment, which complicates the resolution process further.

Hello. I am dealing with an issue regarding my housemate gaining access to my Facebook email and password. I mistakenly disposed of my old diary, where I had noted this information, without tearing out the last two pages containing my login details. Upon realizing this, I searched in the bin and found the diary missing those pages. Upon checking my Facebook, I noticed someone had logged in using an iPhone, which led me to suspect my housemate. When I questioned him, he denied any involvement. I am looking to request the IP address from Facebook so I can report this misuse of data to the police. I have already changed all passwords I could recall, but I require concrete evidence to proceed with legal action. I appreciate any assistance you can provide. Thank you. Regards, Eni.

Dear Sir/Madam, I am Haider from Bangladesh. I can be reached at [redacted] or +8[redacted]88. Due to Covid-19, schools are conducting online classes. To participate, students need a Google account to join Google Meet and a Facebook account for educational purposes. My concern is that my 11-year-old child is not allowed to have a Facebook account due to age restrictions, while other students worldwide are managing to bypass this rule. When I honestly tried to create an account with my child's true age, Facebook blocked it and requested a face verification video. Despite complying, the account remains inactive. I am frustrated by this situation as my child studies at MOUNYTROYAL ACADEMY NARAYANGANG BANGLADESH. His details are +8[redacted]69 and [redacted] It is disheartening that, despite being a Covid-19 positive patient and facing financial difficulties, I am determined to ensure my child's education continues. I kindly request assistance in activating my child's Facebook account for educational purposes. Your prompt response will be greatly appreciated. Thank you. Best regards, Haider from Bangladesh

I am concerned about a security issue with my accounts. Someone named Anthony Morrison has hacked both my original account under the name Edward G. Robinson ([redacted]) and a secondary account I created under the name Edward daMonstah Robinson on April 5, [redacted]. When trying to reset my password, the reset codes are being sent to a fake email address that is not associated with me, preventing me from regaining access to my accounts. Despite reaching out for help, I have not received assistance for two weeks, except from my friend Trina Henderson in Atlanta. Recently, Facebook informed me that the individual on my page is not impersonating me, which is confusing considering the unauthorized email change and password reset issue. I suspect Anthony Morrison is behind this as I have had conversations with him where he demanded money to relinquish control of my account. I wish I could provide screenshots of these interactions for reference. Thank you for your attention to this matter. -Edward G. Robinson, MBA, MCSE, MCP+I

Dear Sir/Madam, I am Haider from Bangladesh. Due to the closure of schools because of Covid-19, online classes have become necessary. My 11-year-old child needs a Facebook account in order to participate. However, Facebook blocked their account due to age verification issues, even after I provided the required video verification. This has been frustrating as it is impacting my child's studies at Mountroyal Academy in Narayangang, Bangladesh. Despite our challenging circumstances, including my current positive Covid-19 status, we are committed to ensuring my child's education continues. I kindly request assistance in resolving this matter and activating my child's Facebook account for educational purposes. Thank you for your attention to this urgent issue. Sincerely, Haider from Bangladesh

My name is Mitch Carlisle. My account was hacked a week ago, and I have been trying everything to regain access. The hacker removed my phone number and enabled two-factor authentication, making it difficult for me to recover the account. Even after I upload my ID to Facebook for the recovery process, I cannot complete it as I am prompted for a code generator that I do not have access to anymore. The hacker's email, ending in "@hotmail.com," is still associated with my account, allowing them to see all recovery emails sent by Facebook. Please remove this email and disable two-factor authentication so I can reclaim my account, which holds precious memories since [redacted] under the original email [redacted] My phone number was [redacted]. I tried using [redacted] and [redacted] for recovery purposes. Thank you for your assistance.

Hello, I am Karen Pollard. I had an account with you previously but decided to delete it due to a threatening post involving my family. The post features my granddaughter in the hospital fighting for her life. This matter is being investigated by the police, and the post was reported to you as one of the parties involved leaked the information before the investigation was completed. There is also a fraudulent GoFundMe page associated with this post containing false information such as the need for a lawyer when the father already has one. It seems like a scam to obtain money for personal gain. Additionally, the post includes threats against my daughter, prompting us to involve the police for further investigation. I kindly request the removal of this distressing post.

I received a picture from my little cousin via WhatsApp, asking me to forward it to her on Facebook Messenger for school purposes. She received the picture from a friend who couldn't send it to me on Messenger and asked me to help. Apparently, her friend had ill intentions because she was jealous of a boy who likes my cousin. Rushing at work, I forwarded the blurry picture without much thought. It turned out to be a picture of a little boy. My usual pictures on social media are of my family and children. I apologize for the confusion and assure you it was an honest mistake. I would never knowingly engage in such behavior. Kindly assist me in recovering my account. Thank you for understanding.

My case number is #[redacted][redacted]. My FBMP account has been suspended at Level 3 for over a week. I was told the issue would be reviewed within a week, but I haven't heard anything yet. I listed some Tallow for Soap Making that mentioned beef, which may have caused the suspension. I've removed the item now. I have a full Business Account set up and I'm eager to run ads. On a separate matter, I was previously offered the Shipping/Buy Now option but declined. I would like to be offered it again to boost my sales. Unfortunately, the online Help and Chat options are not working, and I need assistance.

I set up a Facebook account using the name of my village, where I reside. My intention is to share daily photos of the beautiful village and promote a future restaurant business. Unfortunately, Facebook disabled the account assuming it was not authentic. I verified the account using my phone number and the codes sent to me, but it is still inactive. I kindly request assistance to have my account reinstated and fully operational. Account Name: Trieshi Trieshi Email: [redacted]

Dear Sir, I hope this message finds you well. My name is Imran Muneer, and I have been a loyal Facebook user for the past 10 years. I have always adhered to the platform's rules and regulations and consider myself a respected individual with a progressive mindset. I have no affiliations with any religious, political, or terrorist organizations. On April 13, [redacted], my Facebook account, under the name "Imran Muneer," was inexplicably disabled by Facebook. I am deeply upset and frustrated by this sudden action. My account holds precious memories of my life, and I kindly request for it to be reactivated as soon as possible. Thank you for your understanding. Best regards, Imran Muneer Email: [redacted] Phone Number: +[redacted]03