Facebook Customer Service Issues

I am having trouble accessing my business page and ad account. My personal account, linked to both, got locked by Facebook, assuming it was due to someone attempting to use it. However, there was no suspicious activity, I only had trouble with the two-step authentication. After changing my laptop, my usual Duo Mobile 2-factor authentication code was deemed invalid repeatedly. I couldn't access the Code Generator for a new code since I didn't have the Facebook app on my phone and the browser version lacked that feature. Despite sending my ID multiple times on both the app and desktop, I was instructed by Facebook to reset my password but ended up facing a block on my account that I can't resolve. The form to unblock it won't submit with no error message, leaving me stuck.

I would like to report the hacking of my Facebook page, Urchman Dan. Yesterday, someone gained unauthorized access to my account and messaged me, requesting my phone number. Unfortunately, I shared my number, thinking it was a friend who wanted to send me a birthday present. The hacker called me and obtained a verification code from my SMS, consequently locking me out of my Facebook account. I've tried several times to report the issue and created a new account, Uche Obiakor, to inform my contacts about the hacking. Please block the old account, Urchman Dan, to prevent further access by these fraudsters. Thank you for your prompt attention to this matter. Sincerely, Uche Obiakor

I would like to report a hacking incident involving my Facebook page, "Urchman Dan." Yesterday, my account was compromised, and the hacker contacted me through private messages requesting my phone number. Mistakenly thinking it was a well-wisher due to my birthday, I shared my phone number. The scammer then called me, masquerading as a friend, and tricked me into revealing a security code sent to my phone. Subsequently, I lost access to my Facebook account, "Urchman Dan," and have been unable to regain entry since then. In response, I created a new account named "Uche Obiakor" to inform my contacts about the situation. I am reaching out to request that the account "Urchman Dan" be blocked to prevent the fraudulent individual from further exploiting it. Your prompt assistance in this matter would be greatly appreciated. Thank you for your attention to this issue. Sincerely, Uche Obiakor

I am currently unable to access my account due to a hacking incident, preventing me from submitting a review. Despite several attempts to retrieve an SMS code for verification, I am facing continuous errors and unable to progress through Facebook's published process. The sequence of events surrounding the security breach, including notifications of removal from managed pages and subsequent disabling of my account, all occurred while I was asleep on the night of June 20, [redacted]. Upon awakening, I followed Facebook's instructions to secure my account by changing the password, which also involved receiving an SMS code for verification. Unfortunately, I encountered a loop where I couldn't input the code due to a system error, resulting in a 24-hour lockout from retrying. Additionally, there was a concerning request from Yousuf Graphics for access to my Ad Account linked to my bank accounts, which I am unable to block due to my restricted access to Facebook. Urgent assistance is required, as I am unable to resolve these security concerns independently.

Hello, I am reaching out from Nigeria, specifically Lagos. On Thursday, July 24th, I received a call from a member of a Facebook group promising to add me to another informative group, which I appreciated. However, shortly after, I received another call instructing me to accept a code sent to my phone, which I did. Unfortunately, this led to my account being hacked. On Friday the 25th, Friends and Family contacted me about posts and messages I didn't make. When I tried to access my page, it was impossible. When attempting to log in, it stated my name and email did not match any on Facebook. Later on, I could view Facebook on my phone, but I couldn't reset my password because the hacker changed my email to [redacted] from [redacted] This made accessing my account challenging. I urgently need help recovering my account to prevent further harm to my loved ones. Thank you. Best regards, Bukayo S. B.

To whom it may concern, I am reaching out for assistance in dealing with fraudulent individuals claiming to sell a Samsung Galaxy S10 online. I made a payment of £[redacted] to the account of SCOTT RANDALL 04-06-05 [redacted]3 Tide Business as they promised to send the product the next day. However, I never received the item and they are now unresponsive. The interactions took place last week as shown in the attached Facebook messages between myself, Becky, and SCOTT RANDALL. I am attaching the conversations and details of the transaction for your reference. I kindly request that my funds be refunded and that actions be taken to prevent them from defrauding others. Andrew EA

Hello, I had a Facebook account that got hacked about 1.5 months ago. My account was linked to my Instagram, and I used to share posts across both platforms. The hacker has changed all my account information and passwords. I have been trying to report the compromised account, but I am unable to access it through my Gmail. The hacker keeps changing the information making it hard for me to identify the account. This was an important account for me, and I have proof that it belongs to me. Please assist me in recovering my Facebook account. Thank you.

On June 16, [redacted], my Facebook account was hacked, and I am unable to log in on any of my devices despite changing my password. Facebook requested a "login code," but I did not receive it via phone or email. I contacted Facebook for assistance on June 16, [redacted], providing my driver's license for verification, but have not received a response as of June 20, [redacted]. Seeking help from "Pissed Consumer" on June 20, [redacted], resolved the issue and allowed me to access my account again on June 21, [redacted]. Unfortunately, I was hacked again on June 25, [redacted]. I repeated the process of providing my driver's license for verification, but as of June 27, [redacted], I have not heard back from Facebook. I am frustrated with the slow response from Facebook and concerned about the security of my account despite using an alphanumeric password. Why am I not receiving the login code on my email or phone? I request prompt action to reopen my Facebook account. Thank you.

I am experiencing great distress because my personal Facebook account has been disabled. I am pleading for assistance as this situation has left me feeling depressed and helpless. My account has been a significant part of my life since [redacted], containing cherished memories, friendships, posts, and pictures. I assure you that the account is legitimate, as I have submitted my original identification. I suspect that it may have been hacked, leading to inappropriate activities on the platform. I kindly urge the respected authorities to consider my plea and understand the gravity of this situation. Despite waiting for over 40 days for a resolution, I remain hopeful for a positive response. My days have been consumed with trying to resolve this issue, impacting my mental well-being. I kindly request the Facebook team to investigate and potentially restore my disabled account. I am willing to cooperate fully to address any concerns or violations that may have occurred. My account details are: Id- [redacted], D.O.B- 16/07/[redacted].

My Facebook profile has been hacked. The hackers have enabled two-step authentication and logged me out, leaving me unable to regain access to my account. Despite multiple attempts to submit my ID as requested by Facebook for account recovery, each time I upload clear photos of either my UK passport or driver's license, I receive a message within 20 seconds stating that the ID does not match the information on the account. How can I successfully submit my ID to quickly recover my account?

Hello, I'm Zach Fitzgerald, the creator of Plush. I believe there was an error in disabling my Instagram account, @all.plush, as none of my content breached community guidelines. Plush is a global brand promoting women's empowerment and community building through entertainment. I've dedicated years to growing this account and recently rebranded it. This is our first violation, so I was surprised when the account was swiftly deleted. I kindly request a review of this mistake. I've invested significantly in this venture, leaving a lucrative finance job to pursue entrepreneurship. We planned to promote our clothing line and events using Facebook and Instagram ads soon. Your assistance is greatly appreciated! Thank you for your attention to this matter. I eagerly await your response. Best, Zach Zach Fitzgerald Plush, LLC Founder

Dear Facebook and Instagram Team, I hope you are all doing well and staying safe. I recently had my personal account disabled because of a video that was shared unintentionally. The video was received from an anonymous number on WhatsApp. My intentions were not malicious, and if you look at my previous posts and stories, you can see that I have always respected and complied with Facebook's standards. I kindly request for you to review my situation and reactivate my account, which I've had since [redacted] and has over eight thousand followers due to my music career. This account is vital for my professional and personal communication, so I would appreciate your prompt action in this matter. Thank you for your efforts in maintaining a safe environment on Facebook.

I recently had trouble with my Facebook account. A few days ago, I found myself logged out and had to change my password. Upon logging back in, I noticed multiple house postings on the marketplace that I did not create. Consequently, my marketplace access has been banned, preventing me from viewing or posting items for sale. Despite submitting numerous complaints, I have not received a response from Facebook. Frustrated, I am considering visiting their headquarters to speak with a manager to address this issue. I attempted to seek support by calling but was unsuccessful as they no longer provide human support. It is disheartening that a company as large as Facebook is unable to assist in resolving such security breaches promptly.

I enabled 2FA for my Facebook account using Google Authenticator, but I lost my old phone with the app on it. Now, I can't access my account without the code. I've tried several methods to bypass 2FA without success. I've even watched YouTube tutorials, but nothing has helped. I hope to disable 2FA on my account so I can regain access. I have my phone number and email, but the missing Google Authenticator code is the main issue. Unfortunately, I don't have backup security codes. I'm feeling frustrated and unable to recover the app. Life feels challenging right now. I've contacted Facebook by submitting a form and providing my ID. It's my first day without access to Facebook or Messenger. Facebook acknowledged receiving my request, but I'm unsure if they will resolve it within the promised 48 hours. Is it still possible to regain access to my account? Thank you.

My Facebook account was temporarily restricted for three days. I understand why this happened, but if the context of the conversation was fully reviewed, the decision may have been different. On a post by my mom, my sister-in-law predicted that I would be in labor for over 24 hours. In response, I jokingly said, “do not make me be in labor longer than 24 hours” and added “I’ll fight you.” It was meant in jest, but unfortunately, I am now unable to post about the birth of my son. This is devastating for me, especially as I have gestational hypertension and need to remain calm. I wish Facebook could lift the restriction sooner so I can update my friends about my son’s birth. Everyone has been following my pregnancy journey, especially because of my health issues, including a recent diagnosis of a brain aneurysm. It's frustrating not being able to keep them informed about our well-being.

Our advertising account, AD ACCOUNT ID: [redacted][redacted], has been suspended due to a violation that occurred while an agency managed our campaigns. Upon assuming control of the account, we discovered the issue. In June [redacted], we planned a post-boosting campaign only to find out that the account was suspended. We acknowledge the wrongdoing of the agency and sincerely ask for a reconsideration of the suspension given our new ownership. Having been authentic Facebook users for a significant period, we can guarantee that there will be no further violations under our management of the account. We kindly request your assistance in resolving this matter and eagerly await your reply. Thank you for your attention to this issue.

My personal Facebook account has been disabled because my Instagram account was banned after a video was forwarded to me by a friend on WhatsApp. I was unaware that the video would violate Instagram's standards. While I understand my Instagram account being banned, I kindly request the reactivation of my Facebook account. It is crucial for me to access other social sites. I hope that Facebook will reconsider and reactivate my account as I have always used it responsibly. I have been unable to access various apps and sites due to this issue. I have tried reaching out through email and form submissions, but have not received the assistance I need. Please, help me regain access to my account as creating a new one is not a viable option for me. Your help in this matter would be greatly appreciated. Thank you in advance, Instagram Facebook Team.

Dear Support Team, My personal Facebook account got disabled because my Instagram account, linked to it, was banned. This happened after a video shared on Instagram from a prank pulled by a friend violated community standards. Although the Instagram ban is acceptable, I am requesting the reactivation of my essential Facebook account, as it is crucial for accessing other social platforms. I hope for your assistance in restoring my Facebook account, as I have maintained a clean record on the platform. My connection with friends, family, and other social accounts relies on it, making it indispensable for me. Please, Facebook India team, reactivate my account at facebookindia@***.com. Being a student, I use it daily for communication purposes and urge for its reinstatement. Thank you for your help.

My personal Facebook account has been disabled, which was linked to my Instagram account. This happened after a video I received from a friend on WhatsApp was shared on Instagram, resulting in my Instagram account being banned for violating their community standards. Although I am fine with the Instagram account being banned, I kindly request the reactivation of my personal Facebook account, which is crucial for accessing other social media platforms. I am hopeful that your team can assist in reactivating my account, as I have always used it responsibly. My Facebook account is essential for staying connected with friends, family, and other social accounts. Please address this issue at facebookindia@***.com. Being a student, it's important for me to have access to my account. Thank you, Team Facebook India.

Dear Facebook Team, I am Olga Ogad and I am in need of assistance. My account is linked to our Facebook Business Manager, essential for running ads for "Seven Seven Global Services" in my current role. Managing the budget for these ads is crucial, as overspending can occur without proper supervision. I am hopeful for your prompt support. Additionally, our page admin can grant access to additional Facebook users on the account. Name: Olga Ogad Email: [redacted] Connected Page: Seven Seven Global Services Thank you for your assistance. Kind regards, Olga Ogad Digital Marketing Specialist Seven Seven Global Services Inc. 27th Floor, Orient Square Bldg., F. Ortigas Jr. Avenue, Ortigas Center, Pasig City, Philippines [redacted] Email: [redacted] Website: www.77soft.com/ph Office: +[redacted] Toll Free: 1-[redacted] Mobile: +63-[redacted]