Facebook Customer Service Issues

I've lost access to my account after a hacker changed my password and then altered the email and phone details, making it impossible to recover. Shortly after it happened, I received an email notifying me of the password change that took place on Friday, November 27, [redacted], at 5:00 AM (EST). The IP address linked to the password change is 97.70.92.54, with an estimated location in Farmington, MICHIGAN, US. The email address associated with the account is [redacted] From, Nathan

I was locked out of my Facebook due to reported scam activity. After providing my Florida ID, which matched the required information, I received a link via email. However, when I clicked on it, nothing happened. I am now looking to speak with a live representative since the issue has been resolved. I was not the one involved in the scam; it was someone who hacked my friend's account, leading to the misunderstanding.

One of my friends messaged me about winning a prize in a drawing and shared a link to claim it. Without realizing it was a scam, I followed the instructions. The person, claiming to be an agent, asked for my details to verify my identity and then requested payment, revealing the fraudulent nature. I did not provide any credit card information, but they obtained personal information like my name, age, date of birth, email address, mother's name, birthplace, and even my Facebook password. Concerned, the page abruptly closed, hinting at suspicious activity. I'm now locked out until I reactivate my phone and worry they may access other data. Unsure of the extent of the breach, I'm hesitant to use this computer for transactions or online activities, despite not sharing my email password. Seeking advice and considering my system's security compromised, I'm cautious and seeking support.

As a Sri Lankan, I opened three Facebook accounts back in [redacted]; however, I no longer use any of them. I have been unable to access these accounts for quite some time as I do not recall the usernames or passwords. To prove my ownership, I can provide my driver's license. The situation is causing me a lot of stress, so I kindly ask for your help in permanently deleting these accounts. Please reach out to me for any further information you may require.

I have two business manager accounts that have been inactive for over two years. I had turned off all ad-sets when I stopped advertising, and now that I am trying to use them again for a new business, I found out that both accounts are disabled, with a final decision made. I received a notification in one account that the verification process failed, and I am unable to confirm my identity in the settings. I suspect my accounts may have been compromised, as I did not violate any policies. My ads were running smoothly before I paused them manually due to lack of profitability. I urgently need to reinstate these ad accounts, but I am unable to request a review, chat on Messenger, or contact support via email. Despite reaching out to [redacted], I have not received a response. Reporting ad bugs also yielded no results. I am a legitimate business owner seeking guidance on how to regain access to advertise on Facebook. Thank you for any assistance.

I am not receiving the 6-digit code from Facebook to my email. I confirmed my email by creating another account, and I received the code on a different email address. I can't access my account because it does not accept the password. I am concerned about possible hacking, but my friends report no suspicious activity on my account. Why am I not receiving the code from Facebook on my email?

My Facebook version is outdated, making it challenging to follow instructions on creating Facebook pages. The interface is so different that the guidance provided does not align with what I can see. I have attempted to find the option "switch to the latest Facebook version" under the account tab near notifications but it is not available. It seems others are facing similar issues without receiving any solutions. Unfortunately, I do not have the version number for my Facebook page, although I can see a section for the "author" picture when creating a new page in the middle of the screen. How can I update to a newer version while retaining my current Facebook friends? I aim to access the latest Facebook version, ideally the [redacted] version.

My Instagram account, @alexbowe, has been disabled repeatedly. Despite following all the recovery steps, it keeps getting disabled shortly after, even without any violations. I have tried everything, but I can't seem to regain access. I would like to request my data under CCPA and have my old username deleted to potentially recover my account. Unfortunately, I am unable to log in to access it. The email linked to this account is [redacted]

Hello, My name is Bhawna. Before marriage, my surname was Guglani, and after marriage, my surname is Khatter. Therefore, I changed my username to Bhawna Sandeep Khatter. Sandeep is my husband's name. My email address is [redacted], but my username is Bhawna Sandeep Khatter. I kindly request to have my Facebook account activated. At present, I do not have any identification proof that states Bhawna Khatter. My Aadhar card only mentions Bhawna, not Bhawna Khatter.

Aklesh, you disagree with the decision made. Normally, it takes us about a day to review your information. Please check back later. Your Facebook account is not visible to people, and you cannot use it. What happens next? We will review your account once more. Due to the COVID-19 global pandemic, we have fewer people available to review information. It may take longer than usual to review your account. If we find that your account complies with our community standards, you will be able to use Facebook again. If we find that your account does not comply with our community standards, it will be permanently closed, and you will not be able to appeal.

Hello, I submitted an appeal to recover my suspended Facebook account, but I haven't received any response from the Facebook team. It's been a few days now, and I'm worried that my account may be permanently disabled. I kindly request assistance in resolving this issue promptly. Thank you.

Hello, I recently submitted a recovery appeal for my suspended Facebook account, but I haven't received any response from the Facebook team yet. It has been a few days since then, and I am worried about the permanent disablement of my account. I kindly request your assistance in resolving this issue promptly. Thank you.

I believe my Facebook account was hacked 5 days ago while I was asleep. Upon waking up, I found several emails from Facebook warning of malicious content posted on my page and messenger, resulting in my account being disabled pending a review. The issue I'm facing is that my personal Facebook page is linked to my Instagram account, where I operate my business. Unfortunately, Instagram has also been disabled, hindering my ability to conduct business. Despite numerous attempts following online advice and Facebook's help suggestions, I am unable to regain access. I receive SMS codes and emails with codes, but they all direct me back to logging in via my phone for the code generator, which is impossible since I cannot log in. I've tried to submit my ID multiple times via webcam, using both my driver's license and passport, yet they were rejected, despite being valid forms of ID as per Facebook's guidelines. I would appreciate any assistance with this matter.

Hello, I am a student at a Government college in Bangladesh, and I have been using this account for the last 2 years without any issues. I greatly admire Mark Zuckerberg. Unfortunately, my account has been disabled by the Facebook team, and despite my attempts to resolve it, the issue persists. This account is of utmost importance to me, and I am facing multiple problems without any assistance from Facebook. I have sent an email, and I kindly request a review of my account. Your help in this matter is greatly appreciated. Thank you, Facebook Team.

I am currently locked out of my account without any prior actions on my end. According to the email notification, my account was accessed by someone with an IP address [redacted].58.[redacted].[redacted] using a T-Mobile device at 2:50 am, and allegedly posted inappropriate content. However, I strictly share positive and inspiring content. I have attempted to recover my account and requested a review, but I am unable to proceed. The message indicates I am locked out for 72 hours. I tried accessing it from my boyfriend's computer only to find out I am locked out for 30 days. Restoring access to my Facebook account is crucial as it is the means through which I stay connected with my son who is serving in the military.

Hello, My Facebook account has been suspended, and I submitted an appeal to recover it. However, I have not received any response from the Facebook team. It has been a few days now. I am concerned that my account may be permanently disabled. I kindly request your assistance in resolving this matter promptly. Thank you to the Facebook official team. My personal Facebook account number is [redacted].

Greetings from Greece! I am Kostas Pappas, the owner of K2 HEALTH PRODUCS. I specialize in selling far infrared devices and other health-assisting products, with over ten weekly TV appearances in Greece over the past six years. I recently faced an issue with my Facebook account after delegating management to a friend who unintentionally mishandled it, resulting in a temporary block. I need assistance in resolving this matter as I am unfamiliar with the technical aspects involved. While I have always maintained a reputable company image, I believe mistakes were made in our Facebook activities. I am open to collaborating to rectify the situation and appreciate any guidance. You can reach me at +30 [redacted] 71 [redacted] 50 (mobile) or [redacted] 29 19 [redacted] (office), and I am available on Skype, Viber, WhatsApp, and at the provided Facebook account link.

Hello, My account has been hacked. I can no longer access it without the code from the code generator, even after changing my password. Since I cannot access my account at all, I am unable to go into the settings. I have been trying everything for days, but nothing works. Their authentication via ID also repeatedly fails on their end. Best regards, Jacqueline K.

I am seeking assistance regarding negative comments left on our business page that are impacting our rating. The comments are from someone who never actually used our services, constituting cyberbullying. Despite reaching out to Facebook through various channels, I have not received a response. Our only option was to unpublish the page, which significantly impacted our business. This situation is concerning as it involves cyberbullying and Facebook's lack of action. Any advice on how to successfully contact Facebook to address and remove these comments would be greatly appreciated. Thank you.

Hello, I am reaching out regarding my Facebook account that was hacked in July [redacted]. This unfortunate incident occurred because I fell for a trick and mistakenly shared my password on a post offering to show it as "*****". It is crucial for me to have the account recovered as it contains significant and sentimental messages, including those from deceased family members and old friends. I am eager to have this issue resolved, and I can be contacted at the email address I have provided. The username of my hacked Facebook account is leanne.rey.33. Unfortunately, when attempting to log in, it indicates that the email associated with the account does not exist, suggesting that the hacker may have removed my original email. Additionally, my phone number is not linked to the account for recovery purposes. I understand that a prompt response may not be feasible, but I kindly request assistance in reclaiming my account within a month. Thank you, Leanne.