Facebook Customer Service Issues

Archive 1578

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1578. It includes a selection of 20 issue(s) reported December 19, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I believe my Facebook account has been compromised as I have been unable to log in for over two weeks. I have tried all the available options without success, and I no longer have access to the associated email address. I have resorted to creating a new account in an attempt to recover my old one. It would be greatly appreciated if you could assist me with this matter. I lack a photo ID, but I do possess a birth certificate. This situation is distressing for me as I have not encountered this issue previously. I am willing to provide any necessary details from the account in question.
Reported by GetHuman6930673 on воскресенье, 19 декабря 2021 г., 20:02
Dear Facebook, My name is Kevin Mapson. My original Facebook account got locked while I was using it on my phone. A message popped up saying, "Kevin, your Facebook account has been locked." I am reaching out to kindly request another chance to access my original Facebook account. Losing it would mean losing connection with all my friends who are on that account. I depend on it for various activities. I would greatly appreciate it if you could unlock my original Facebook account as soon as possible. Thank you for your assistance.
Reported by GetHuman6930886 on воскресенье, 19 декабря 2021 г., 21:11
Dear Facebook, My name is Kevin Mapson. My Facebook account has been locked since December 12, [redacted]. I am the owner and user of my original Facebook account. Can you unlock it for me? I cannot afford to lose my account. All my friends are on it, and I really need another chance. I spend a lot of time looking at trucks on my Facebook account. Thank you.
Reported by GetHuman6930886 on воскресенье, 19 декабря 2021 г., 21:20
Hello, good afternoon. I am Potapov Evgeny Germanovich, and I'm reaching out to request the unblocking of my @jebasu account on Instagram. Dear Instagram administration, I am willing to provide any necessary documents and photos to confirm that I am the rightful owner of the account, including the linked phone number, email, and other associated information. My profile is of great importance to me as it represents the company I own. It contains around [redacted] posts, with over 50,[redacted] rubles invested in official Facebook advertisements. The content shared is unique and beneficial to the audience, contributing positively to the social network's growth. Additionally, I can verify my associated email address. Upon reviewing the Instagram and Facebook Community Guidelines, I acknowledge my mistake in inadvertently violating the rules. I sincerely apologize and am committed to being more mindful and compliant moving forward.
Reported by GetHuman-onepotap on воскресенье, 19 декабря 2021 г., 21:21
My mother-in-law recently got a new iPhone and has been having trouble logging into Facebook. Despite changing her password, she is still logged in with the old password on her iPad. Even though her phone number is linked to her Facebook account and hasn't changed, she is not receiving a code. The new and old passwords are not working on either device, preventing us from making any necessary changes due to the incorrect password issue.
Reported by GetHuman-anjapric on воскресенье, 19 декабря 2021 г., 21:47
Good evening, I kindly request your assistance to enable the monetization of my reels. I understand that my video was inappropriate, and I accepted your decision. However, I believe it is unfair that my reels are not monetizing when I have over [redacted],[redacted] views. I am losing out, so I ask for your consideration to activate the monetization for the played reels in order to continue sharing content.
Reported by GetHuman-galvis on воскресенье, 19 декабря 2021 г., 22:10
Good evening, I kindly request your assistance in activating the monetization of my reels. I understand that my video was imprudent and I accepted your decision. However, I believe it is unfair that my reels are not monetizing despite having over [redacted],[redacted] views. I am losing out and would appreciate it if you could reconsider and enable the monetization of the played reels so I can continue uploading content. Please activate the monetization of my reels.
Reported by GetHuman-galvis on воскресенье, 19 декабря 2021 г., 22:14
Hello, I am experiencing an issue with accessing my Facebook account. The problem lies in not being able to receive the login code due to my old mobile number being associated with the account. I would like to update my phone number on Facebook, but I am unable to login. Any assistance in resolving this matter would be greatly appreciated. Thank you, Patrick W.
Reported by GetHuman-paddyd on понедельник, 20 декабря 2021 г., 2:26
My Instagram account was hacked, and I have identified the hacker as the person who sent me a direct message. They promised to give $[redacted] to promote their business but asked for my CashApp tag and to verify my Instagram by adding my phone number. I complied, and now I'm locked out of my account, unable to recover it as the hacker changed my password and phone number. The username of the person who did this is whippled_ss, and my affected account is elcamaronss. I need assistance to regain access to my account. Thank you for any help you can provide.
Reported by GetHuman6931944 on понедельник, 20 декабря 2021 г., 7:43
Hello Facebook Team, I am reaching out as the parent of the owner of the Facebook account that has been locked out. The account in question belongs to Cianthy Lorraine Moreno. It was locked due to multiple incorrect password attempts. Unfortunately, we no longer have access to the phone number associated with the account and also never registered an email address. We urgently need the account to be unlocked as it is crucial for communications with her teachers at school. Your assistance in unlocking the account so we can update the necessary personal information would be greatly appreciated. Thank you for your understanding. You can reach us via the following email addresses: [redacted] [redacted] Thank you and stay safe. Facebook Login: [redacted]1 Facebook Pass: mommy0716 Facebook Name: Cianthy Lorraine Moreno
Reported by GetHuman-morenoci on понедельник, 20 декабря 2021 г., 9:16
Hello, I have a Facebook account under the name Pinguy Naniiy Santiago, but I have not updated my personal information which is [redacted] and my phone number is [redacted]. I cannot log in as I have changed my number and no longer have access to the email address. I would like to know if you can help me with this because I have all my family, friends, and photos on my Facebook that I do not want to lose. I would like to replace the number with [redacted] and change the email address to [redacted] Thank you so much.
Reported by GetHuman6932124 on понедельник, 20 декабря 2021 г., 9:37
Hello, My mom's collection account has been blocked since May 26, [redacted] due to hacking. I want to regain access to my account. I have sent multiple messages and provided the requested information, but each time I receive a negative response. Please respond urgently. Regards, Mrs. Lefebvre
Reported by GetHuman-appssho on понедельник, 20 декабря 2021 г., 10:05
Hello, my name is Federico Javier Alonso Rodríguez. A week ago, I created an Instagram account to share my photography content since I am a photographer. After a long time, I decided to create a profile dedicated to my work. Two days ago, my account got blocked for alleged fraudulent use of the application. The message stated I gave too many likes in an attempt to "gain more followers". The truth is that I have been liking accounts of other photographers because I appreciate their work, not to increase my followers. I believe the account block is a mistake. Please consider the information I have just shared. My deactivated Instagram account is: @alonsovisual. Thank you. Regards.
Reported by GetHuman6932229 on понедельник, 20 декабря 2021 г., 10:50
Hello, I am having trouble accessing my Facebook and Instagram accounts. I linked my Instagram to my Facebook, but now both are disabled. I believe I followed all community guidelines and did not do anything wrong. I kindly ask for assistance in recovering my accounts. Thank you, Facebook team.
Reported by GetHuman6932346 on понедельник, 20 декабря 2021 г., 12:05
Hello, I need help confirming my identity. I linked my Instagram account to my official Facebook account. However, my account got disabled two weeks later, and now I can't access either my Instagram or Facebook. I assure you that I have followed all of Facebook's community guidelines and haven't done anything wrong on my official account. Please assist me in recovering my personal Facebook account and reactivating my Instagram account. Thank you, the Facebook team.
Reported by GetHuman6932346 on понедельник, 20 декабря 2021 г., 12:14
Hello, I clicked on a link that claimed to show who viewed my Facebook profile and shortly after suspected I was hacked. I uninstalled Facebook from my phone, but now I can't log back in despite changing my password successfully. I am prompted to confirm my recent comments, approve via another computer, or have friends help recover the account. None of these options are working for me. I am seeking assistance to resolve this issue. Thank you for your attention. Best regards, Tendai S.
Reported by GetHuman-chimsatl on понедельник, 20 декабря 2021 г., 12:45
Facebook suspended my account due to a post from December 1st, [redacted]. Then, in early November, they suspended me again for the same post. I cannot access my account, and this feels like double jeopardy. My name is John Bryant, and I reside in Aberdeen, Washington. This situation is bewildering as I believe I have not violated any rules. Being suspended twice for a post from two years ago seems unreasonable, especially considering the post was not even inappropriate.
Reported by GetHuman6932568 on понедельник, 20 декабря 2021 г., 13:40
Since the 25th of November, I have been unable to access my profile because someone hacked it and the recovery email address they have is not mine. Here are my details: Profile: Sylvia Riera Borrego (different from the new one I had to create: Sylvia Riera) Phone: +[redacted]7 Emails: [redacted], [redacted] (no longer exists), [redacted] (no longer exists) Passwords used on the profile include: [redacted]2, 10Nostro-, Massimodutti2040, Jojubaga2040, BAga2040, pepitoPerez.[redacted], sylviariera+54. It is crucial for me to recover my account, but following your instructions is impossible since it always leads to the use of a non-existing email address. Please assist me.
Reported by GetHuman6933011 on понедельник, 20 декабря 2021 г., 15:26
Hello, I have encountered an issue with my Facebook page being removed. I am the creator and owner of the page, and the only other person with access was my wife who was an admin. One day, when I tried to log in, both of us were removed from the page as admins. Although we can still see the page, we have lost all administrative rights. We have attempted to reach out to Facebook for assistance, but unfortunately, we have not received any helpful responses or support. This situation has left us feeling frustrated and disheartened. I am unsure of what steps to take next.
Reported by GetHuman6933201 on понедельник, 20 декабря 2021 г., 16:03
Hello, I am having trouble accessing my home page under the name Judah Little. The email associated with my account is judahlittle@gmail. Every time I try to log in, Facebook displays a notice about a technical problem that needs to be resolved. I have followed the advice to log in again, but the issue persists. This has been happening for several weeks despite my attempts to contact Facebook through other means. I can access my friends' pages and search for other profiles without any problem. I would appreciate it if someone could help me fix this. Thank you.
Reported by GetHuman-judahlit on понедельник, 20 декабря 2021 г., 16:18

Help me with my Facebook issue

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