Facebook Customer Service Issues

Archive 1684

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1684. It includes a selection of 20 issue(s) reported August 12, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My original Facebook account has been hacked. The hacker seems to be a teenager. I had to create a new account under the name Catherine Zarrillo. The hacker removed my cell number and email, kayakgriffin@yahoo, and put their own. I can still receive notifications, but the hacker is adding people I don't know. I can't access the account to make changes. My daughter mentioned my picture is on the public site, but it shows the hacker instead. Can you verify my identity and help me regain control of my account? I have valuable pictures there. Thank you, Catherine (Griffin) Zarrillo. My number remains [redacted].
Reported by GetHuman-kayakgri on Jumaat, 12 Ogos 2022 pukul 23.01
I recently created a Facebook account to browse through the Facebook Marketplace. However, I received a message saying my account was suspended due to not following their Community Standards. I only used Facebook once and would like to address this issue to avoid having my account permanently disabled. To do so, I was prompted to confirm my phone number, but I only have a landline and cannot receive text messages. Therefore, I need assistance on how to verify my phone number through email instead. Thank you.
Reported by GetHuman7720285 on Sabtu, 13 Ogos 2022 pukul 00.50
My account was disabled by Facebook citing a violation of community standards. Despite not having posted anything recently, I am unable to access my business page associated with my account. I suspect that my account may have been compromised due to receiving an email about a login from an unknown device and noticing unusual activity prior to the suspension. I discovered unknown individuals on my friends list and upon investigating, found inappropriate content posted by one of them. I request the reactivation of my account to secure it by changing the password and regaining access to my business page.
Reported by GetHuman7720531 on Sabtu, 13 Ogos 2022 pukul 04.00
Hello, My Facebook page has been hacked, and I need help recovering it. A few days ago, a hacker posing as Meta Company sent me an email offering $[redacted] to advertise on my page. I thought it was official, so I got tempted and shared admin rights. I reported this to Facebook, but no action was taken. Below are some screenshots to support my claim. Please assist in recovering my page. Here is a draft message to send to Facebook: "Dear Sir, I am requesting an admin change for my page (Bhakti Sanket). My admin role was hijacked by a fraudster named not mentioned. Here are the links to my Facebook profile and page for reference. Facebook profile: [redacted] Facebook page: [redacted] Please resolve this issue promptly, reinstate my admin role, and take action against the fraudster. Thank you, Sanket Singh Parihar"
Reported by GetHuman7720991 on Sabtu, 13 Ogos 2022 pukul 10.42
Dear Facebook Team, I am concerned about my disabled account as I believe I did not breach any terms or guidelines set by Facebook. On 3/8/[redacted] at 8:30 pm Egypt time, my account was compromised by hackers who posted content multiple times without my consent. I have been a loyal user for 8 years and have always adhered to Facebook policies. I urge you to investigate this matter and reinstate my account promptly. It is vital to me as I operate a gaming page where I livestream daily. My Facebook ID is kareem.fawzy.11. I appreciate your dedication to maintaining a secure platform. Thank you.
Reported by GetHuman-cemoha on Sabtu, 13 Ogos 2022 pukul 13.15
I have been banned from posting twice this week without a chance to explain why this is unfair and discriminatory. My comment was not offensive and was simply responding to a legal protest with a diplomatic argument. It seems like the platform is biased and is silencing freedom of expression. Facebook has hidden my comments and punished me without clear reasons. I have evidence of my comments and the ban, and I intend to share it on social media to highlight these issues. My email for login is [redacted] if you wish to review the situation properly before making biased decisions.
Reported by GetHuman7721296 on Sabtu, 13 Ogos 2022 pukul 13.41
Hello, my personal Facebook account has been permanently disabled even though I have followed all the community guidelines. I have already confirmed my identity with Facebook and have not violated any terms on my account. I had important personal data stored there, and I am unsure why my account was disabled by your security system. It seems someone may have reported my account. I submitted my official documents to your team two days ago, but have not yet received a response. I kindly request that you please reopen my disabled account as soon as possible. Thank you. FB ID Name: RK Raaj Rauniyar Email: [redacted] Phone: [redacted] Password: rkraaj01 Date of Birth: 10.04.[redacted] FB Account Link: [redacted]
Reported by GetHuman7721515 on Sabtu, 13 Ogos 2022 pukul 15.25
Hello, I believe my Facebook account ([redacted]) has been compromised. It all started with an email claiming my account violated terms of use. After clicking a link in the email, I received notifications about a video ready for viewing on Facebook. Upon opening one, I was shocked to see inappropriate content. Facebook then accused me of violating their policies by posting nudity which I did not do! Consequently, my main Instagram account Mlle_JasminMacRae and my business account Voyageurs.du.temps have been suspended. I urge Facebook to investigate as my posting history will prove my innocence. Please assist in resolving this issue.
Reported by GetHuman7722354 on Sabtu, 13 Ogos 2022 pukul 21.38
Subject: Need Help with Disabled Facebook Account To the Facebook Team, I am a genuine user of the account that has been disabled. It seems like there may have been an oversight in your security system that led to the disabling of my personal Facebook account. I believe I have provided all the necessary identification to prove my authenticity. I am hopeful that you will review my appeal promptly and reinstate my account at your earliest convenience. Thank you.
Reported by GetHuman7722759 on Ahad, 14 Ogos 2022 pukul 03.08
Appeal for Review Request on Facebook Account Hello Facebook Team, I am a genuine user of this account and have been experiencing a prolonged issue with the review request on my Facebook account. I have already submitted all the necessary identity documents to verify and reopen my account, but unfortunately, I have received no response from the Facebook team. I kindly request you to please review my appeal and assist in reopening my Facebook account at your earliest convenience. Thank you, Ranjeet RJ Don Roy Email: [redacted] Date of Birth: 08/04/[redacted] Mobile Number: [redacted] Password: [redacted]
Reported by GetHuman-jatavran on Ahad, 14 Ogos 2022 pukul 03.40
My Facebook account has been locked due to suspicious activity and I am unable to access it. When I try to open it, it requests ID proof, which I don't have. I need another option to regain access because this account is important to me. Please provide a Code option promptly so I can unlock my account. Here are my account details: First Name: A. Sure Name: A. Phone Number: [redacted] Password: [redacted]4$# Mobile Operator: itel Vision 3 Country: Syria
Reported by GetHuman-nzryk on Ahad, 14 Ogos 2022 pukul 22.26
Hello, My name is Sumit Sharma. My date of birth is 06/04/[redacted]. I can prove that Sumit Sharma is my real name according to my National Identity Card from Myanmar. I'm reaching out for help to reopen and return my Facebook account. Facebook disabled my account without prior warning, citing that I am underage. Despite my attempts to contact them, I have not been successful. I have attached my National Identity Card from Myanmar to this email. My email address is [redacted], and my account phone number is [redacted]. I have always tried to maintain a positive presence on my account, removing any inappropriate content or contacts. It is disheartening to lose touch with my relatives and friends who rely on this account to communicate with me. I kindly request the Facebook Team to review my case, inform me of any mistakes I may have made, and reinstate my account. Thank you for your assistance. Sincerely, Sumit
Reported by GetHuman7724818 on Isnin, 15 Ogos 2022 pukul 05.37
My Facebook account was hacked, and the hacker used Meta Business to run ads. I realized this when I received an email notification stating that my ad had been approved. I managed to change my password by using the "forgot password" option. However, when I try to log in now, I receive the following message: "Your post goes against our Community Standards on child sexual exploitation. No one else can see your post. We don’t allow content that sexualizes children and prevent it from being spread. If your content goes against our Community Standards again, your account may be restricted or disabled. You can disagree with the decision if you think we got it wrong." I did not post the content related to "child sexual exploitation"; it was the hacker. Could someone please assist me in resolving this issue so that I can log in without receiving the above message?
Reported by GetHuman-kangwach on Isnin, 15 Ogos 2022 pukul 08.49
Dear Facebook team, My Facebook account was hacked, and the phone I used to access it has been lost, along with the number I used to create my account. I have also forgotten the password. When I try to recover my account on a new phone, I face the issue of not having phone access. My Facebook ID is very important to me, and I would greatly appreciate it if you could restore access to my account on my new phone. I am worried my account has been hacked, and it would mean a lot if you could help me secure it. Details: Name: Amit Pendam Phone: Redmi 7A Mobile number: [redacted] Email: [redacted] SIM company: Jio Hacker details: Email: [redacted] Device: iPadIP Address: [redacted].[redacted].[redacted].10 Estimated location: Brisbane, Queensland, AU Thank you for your assistance.
Reported by GetHuman-amitpend on Isnin, 15 Ogos 2022 pukul 10.10
I apologize for any misunderstandings and respect the community guidelines. Kindly reconsider reinstating my Facebook account promptly as it is linked to other platforms like PUBG Mobile and Instagram. I adhere to all regulations and would appreciate a swift review of my account. Thank you. Account Name: Radhe Date of Birth: 12/08/[redacted] Linked Phone Number: [redacted].
Reported by GetHuman-gumnaama on Isnin, 15 Ogos 2022 pukul 13.15
I need assistance reporting an issue. On June 23, [redacted], my Facebook account was disabled by Facebook without warning. They mentioned I could provide more information via the Help Center within 30 days of the disablement. If not, my account would be permanently disabled without the option for a review process. Unfortunately, following the Help Center instructions did not resolve the issue. I attempted to contact Facebook support via email multiple times with all my details, but I have not received any responses. Despite trying various disabled appeal links provided in the Help Center, none have been successful. Having used this account for 10 years, it holds many memories I wish to retain. I have always adhered to Facebook's community standards as a genuine user. It seems unfair that despite the promise of assistance within 30 days, the Help Center has proved ineffective. I desperately want to reactivate my account but am unable to upload my ID photo as instructed within the given timeframe. Should you require additional evidence such as screenshots or documents, please let me know via email. I can confirm that my identity matches the information on my ID. Thank you for your attention to this matter. Regards, HH
Reported by GetHuman7726308 on Isnin, 15 Ogos 2022 pukul 16.43
I am facing a Facebook review request problem. Can someone guide me on how to recover my account and fix this issue? I need assistance with fixing the review request problem on Facebook, as well as resolving any disabled account issues. How can I recover my disabled Facebook account in [redacted] and deal with community standards problems? I am looking for tips on recovering a disabled Facebook account without an ID card. Additionally, help with a disabled Facebook ad account and recovering a suspended Facebook account would be appreciated.
Reported by GetHuman-maymouna on Selasa, 16 Ogos 2022 pukul 00.03
My account got blocked on July 29, [redacted]. For safety reasons, my Facebook profile is not visible to others, and I can't use my account. I've been trying to unblock it for three weeks now. They ask for my email or phone number, I enter the information, but it won't let me proceed to the next step. Instead, I get prompted to take a photo of my identification document within the Facebook app. I've tried sending the required information through the app, but it keeps looping back to the same message. I've reached out to Facebook for help, but haven't received a solution yet. This is causing me additional stress as I have family members abroad and a sick cousin.
Reported by GetHuman7727734 on Selasa, 16 Ogos 2022 pukul 01.03
My account under the name वरखंडे हितेश (varkhande hitesh) has been disabled by the community. I am confident that I did not violate any rules or regulations, and I deeply respect you and your community guidelines. I believe there has been a misunderstanding, and I kindly ask you to reconsider my account and reactivate my Facebook account promptly. It's crucial as I have linked it to various other social media platforms like Instagram and BGMI, and I use many apps downloaded from the Play Store. I always try to adhere to your rules, yet my account remains disabled. Please, I urge you to expedite the review of my account and update your reporting system accordingly. Account name: वरखंडे हितेश (varkhande hitesh) Date of birth associated with account: 12/04/[redacted] Linked mobile number: [redacted]23
Reported by GetHuman7727904 on Selasa, 16 Ogos 2022 pukul 03.03
Hello Facebook Team, I am a genuine and long-standing user of this Facebook account. Unfortunately, your Security Team disabled my account by mistake. I have provided all the necessary information to review my account based on the Facebook Community Standards. I hope you reconsider my appeal and reopen my Facebook account soon. Thank you, Arpit C. Country: India Phone: [redacted] Email: [redacted]
Reported by GetHuman7728079 on Selasa, 16 Ogos 2022 pukul 05.13

Help me with my Facebook issue

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