Facebook Customer Service Issues

Archive 1687

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1687. It includes a selection of 20 issue(s) reported August 22, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my Facebook account has been disabled. I filled out the review form, but my account has not been recovered. The message I see says, "Dr-Prafull, you disagreed with the decision on 11 August [redacted]. Your account is not visible and you can't use it." It mentions that due to the pandemic, there may be delays in reviewing the account. I am hoping for assistance in reopening my Facebook account. Thank you.
Reported by GetHuman7746454 on Monday, August 22, 2022 5:29 PM
Dear Facebook Team, I believe my Facebook account was mistakenly disabled. I always adhere to Facebook's terms and conditions. My recent post in Pashto language was meant to be a positive message and advocate against child abuse. I kindly request the Facebook community to review the caption of my post, as I believe it conforms to the community standards. If there was any misunderstanding, I sincerely apologize. I value my personal data stored on Facebook greatly and pledge to continue following the community standards. Please, I urge you to reinstate my account. Thank you. User Name: ايوب خوشال Mobile Number: [redacted]7 Gmail: [redacted] Alternate Gmail: [redacted] Country: Pakistan
Reported by GetHuman-ayubk on Monday, August 22, 2022 9:36 PM
Dear administration, On August 10, I lost access to my Instagram account juliett_fashion_boutique_. The system requested a code sent to my phone number +[redacted]05 for verification. Due to the ongoing situation in Ukraine, not all mobile operators are functioning, and I did not receive the code. Consequently, my account got blocked. I kindly request you to review my case and unblock my account. I want to clarify that if I had been able to enter the code, the block could have been avoided. I can furnish any necessary information to prove I am the legitimate account holder. I have attached a photo of the starter pack for the phone number and a picture of my passport. I am hopeful for your assistance. Sincerely, Yulia Linovskaya
Reported by GetHuman7750177 on Tuesday, August 23, 2022 8:14 PM
I was trying to invite some friends to a group when suddenly I got locked out of my account. I am not sure why this happened. I attempted to recover my account by entering a six-digit code sent by text, but the page kept loading for an hour with no success. This was incredibly frustrating, so I tried again, only to have the same issue of it freezing. When I attempted to call for support, no one answered. It's disappointing and upsetting.
Reported by GetHuman7750185 on Tuesday, August 23, 2022 8:17 PM
My ARQUITRABE page, managed by Gabriella Santana, was hacked. The hacker set up a false profile and posted inappropriate content, leading Facebook to disable the account. The unknown user is still active on the page, using Gabriella's information for unauthorized sales. It's urgent that this is investigated and addressed promptly. I urgently need to regain access to my account, as there are only 25 days left before it expires. I cannot risk losing my Arquitrabe-PR page to the person who took over my account. They are conducting improper sales and sharing non-compliant content without my consent.
Reported by GetHuman7750978 on Wednesday, August 24, 2022 3:17 AM
Hello Facebook Team, I am Murthy, a loyal Facebook user for the past four years. Recently, my account was disabled, and despite providing the required identification, I have been unable to recover it. My account is essential to me as it holds all my business connections and keeps me in touch with friends and family. I believe I have not violated any of Facebook's rules and regulations. I kindly request you to review my case and reinstate my account promptly. Thank you for your attention. Best regards, Muřthý N Email: [redacted] Date of Birth: 30/03/[redacted]
Reported by GetHuman-murthymj on Wednesday, August 24, 2022 5:37 AM
As my mother's Power of Attorney for financial and digital assets, I am seeking assistance in recovering her Facebook account. Mary C. Geimer, born 8/23/[redacted], has two Facebook accounts, one of which has been hacked. I have attached the Power of Attorney paperwork to this email. The valid email associated with her account is [redacted], while the old and unknown account is linked to [redacted] I would like to merge the accounts and regain control over them for my mother. Any help with recovering the password for the old account would be appreciated.
Reported by GetHuman7752521 on Wednesday, August 24, 2022 4:57 PM
Good evening, my name is JH Numans (Jim). I have a Facebook account but I am currently unable to access it. I mistakenly changed my birthdate to a much later year, making me too young for Facebook. I submitted my passport ID on August 15, [redacted], but have not received a response, and I still cannot access my account. I kindly request your assistance in contacting Facebook to reset my birthdate to match the one on my ID. This should resolve the issue of accessing my account. Each time I attempt to access it, I receive a message to try again later. Please reach out to me via email. Thank you, Jim Numans. Email address is also linked to my Facebook account.
Reported by GetHuman7752837 on Wednesday, August 24, 2022 6:42 PM
I appreciate your time. My business page, Trey and Laws at Volks FWB, has been flagged as "unpublished" for "community violations" without clear information in my support inbox. The two page admins, Sales Consultants at Volkswagen Fort Walton Beach, intended to use it to enhance our local brand presence. We are unsure how we breached community standards, and we are eager to correct any mistakes to prevent this in the future. We request the page to be reinstated as we invested effort in uploading inventory photos and gaining followers. This issue has occurred before without explanation. Rather than starting anew each time (as we did with Trey and Laws at Volks FWB), we prefer a resolution for the current page. We must showcase our inventory and drive business, emphasizing we do not conduct sales or offer financial services on Facebook. Our use is focused on establishing personal branding as sales professionals. Kindly provide guidance on the violation so we may rectify it promptly.
Reported by GetHuman-kbrixey on Wednesday, August 24, 2022 7:11 PM
Hello Facebook Team, I am experiencing an issue with my personal Facebook account and would appreciate your assistance. My official account has been disabled despite following all community guidelines for the past 10 years. When attempting to log in, I am informed that my account is suspended and under review. I can assure you that I have not posted any inappropriate or illegal content on my account. I kindly request your team to look into this matter promptly and resolve it at your earliest convenience. Thank you, [redacted]
Reported by GetHuman7752967 on Wednesday, August 24, 2022 7:26 PM
I am seeking assistance regarding the recent disablement of my Facebook and linked Instagram accounts effective August 6th. Approximately a week before, I received a security notice on Facebook indicating a login from a Windows device. Regrettably, I dismissed this as potentially my own activity and did not regard it seriously. Suspicions arose when inappropriate content was posted on my accounts between August 6th and 7th, content I promptly removed. Due to the swift removal, I do not possess screenshots, but as I had not posted anything during the preceding week, I strongly believe my accounts were compromised. Despite my appeal, both social media accounts remain disabled. To validate my identity, I have submitted a photo of myself holding my government ID along with details regarding my accounts. Regaining access to my accounts is of utmost importance, given the extensive content spanning over a decade that I no longer have access to. Any assistance on this matter would be greatly appreciated. Thank you. - A. O’Connor
Reported by GetHuman-alymocon on Wednesday, August 24, 2022 9:06 PM
Hello, I apologize for my actions that led to my account being disabled. I joined Facebook to connect with people and make friends. It's crucial to me because I met my English teacher there, and I value the opportunity to learn English from her. As a newcomer to the platform, I am eager to share knowledge about different cultures and backgrounds and provide help where I can. I truly believe in building relationships and exchanging cultural experiences on Facebook. I sincerely regret my mistakes and seek a second chance to correct them. I am deeply sorry and hope for your assistance in reactivating my account. Thank you.
Reported by GetHuman7754447 on Thursday, August 25, 2022 10:52 AM
Hello Facebook Manager, My name is Nych Alexey Ivanovich. I received a notification that my Facebook account was blocked, with 19 days left to appeal. I am uncertain why my account was blocked as I have not posted, commented on negative content, engaged in fraudulent activities, or violated community guidelines. I suspect that the names of Facebook leaders mentioned in the message may be used by scammers to access my account and personal information. To safeguard my data, I have also emailed [redacted] regarding this matter. I disagree with the decision to block my account and seek clarification on the reasons for this action. Thank you, Alexey
Reported by GetHuman-blacoslo on Thursday, August 25, 2022 3:37 PM
Hello Facebook Manager, My name is Nych Alexey Ivanovich. I received a notification that my Facebook account was blocked, and I have 19 days left to appeal. I am unsure why this action was taken as I have not posted, commented inappropriately, or engaged in any fraudulent activities. I adhere to the Facebook community guidelines and am uncertain about the cause of the block. I suspect the messages claiming to be from Facebook leaders could be attempts to access my account and personal data. To ensure the safety of my Facebook account, I have also emailed [redacted] with the same concerns. Sincerely, Alexey.
Reported by GetHuman-blacoslo on Thursday, August 25, 2022 3:42 PM
Dear Facebook Team, I am writing to inform you that my official Facebook account has been locked. I am unable to review the locked Facebook account or adhere to the community guidelines. I want to stress that I have always followed the rules by not posting any illegal or sexual content on my account. Despite this, my account remains permanently locked. Additionally, my account has been hacked along with my email. Please, I kindly request to have my account restored promptly. Thank you for your attention. Sincerely, Aftab Malani Email/Phone Number: [redacted] Full Name: Malani Aftab Karim Bhai Date of Birth: 02/03/[redacted] Facebook ID Name: Aftab Malani
Reported by GetHuman7755212 on Thursday, August 25, 2022 3:50 PM
My Facebook Dating account has been disabled for not meeting community standards. I have been using the platform for about two years. Recently, my account was hacked, but I managed to recover it instead of creating a new one. When I logged back in, my dating profile was completely deleted, and I was prompted to do a face identification. Despite multiple attempts, it was not accepted. Now my dating profile is disabled, and I cannot find a way to address this issue on Facebook's support page. The message indicates that my dating account couldn't be verified with the recently submitted video selfie due to community standards violation.
Reported by GetHuman-corkylyn on Thursday, August 25, 2022 9:56 PM
Hello Facebook Team, My account has been locked due to an issue with confirming my identity. I have submitted all the necessary government proofs, but I am unable to unlock my account. Please provide me with the option to receive a code via email or phone to unlock my account. Here are my account details: [redacted]-[redacted]. Thank you, Shivay K.
Reported by GetHuman7756708 on Friday, August 26, 2022 1:51 AM
Your post "Child Sexual Abuse" is against our community standards. No one else can view your post. We do not allow depicting children as sex objects and prevent its spread. If your content continues to violate our community standards, your account may be restricted or closed. If you believe there has been a mistake, you can disagree with this decision.
Reported by GetHuman7756771 on Friday, August 26, 2022 2:41 AM
Dear Support Team, I am writing to address an issue with my Facebook account that has been disabled. My account name is shahzadidrisishahzadidrisi, and it appears to have been disabled by the community guidelines. I believe I have adhered to all rules and regulations and have a strong respect for the guidelines in place. I am confident that this may have been an error, and I kindly request a review of my account for reinstatement. Quick action is appreciated as my account is linked to various social media platforms such as PUBG Mobile and Instagram, as well as other apps from the Play Store. Despite following the rules, my account remains disabled, prompting me to seek your prompt assistance in resolving this matter. Thank you for your attention to this issue. Sincerely, Account Name: shahzadidrisishahzadidrisi Date of Birth: 1/1/[redacted] Linked Phone Number: [redacted] Facebook Account Email: [redacted] [link to Facebook checkpoint - omitted]
Reported by GetHuman-idrisiid on Friday, August 26, 2022 4:49 AM
Dear Sir, I am writing to inform you that my account under the name Jai Singh has been disabled by the community. I am confident that I have not violated any of your rules and guidelines, and I hold high respect for you and your community standards. I believe there may have been an error, so I kindly request you to reconsider and reactivate my Facebook account promptly. This is crucial as my account is linked to other social media platforms such as PUBG Mobile and Instagram, as well as several apps from the Play Store. I assure you that I have adhered to all your regulations diligently yet my account remains disabled. Your swift review of my account and an update on your reporting system would be greatly appreciated. Thank you for your attention to this matter. Account name: Jai Singh Date of Birth: 15/06/[redacted] Email linked to account: [redacted] Mobile number linked to account: [redacted]
Reported by GetHuman7756930 on Friday, August 26, 2022 5:03 AM

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