Facebook Customer Service Issues

Archive 1711

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1711. It includes a selection of 20 issue(s) reported November 27, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I've received a message indicating that my seller account needs verification. However, upon attempting to verify it via computer, I encounter an error message mentioning technical difficulties with the feature. This issue has persisted for about a month. Subsequently, another message stated that my page and account management are experiencing verification issues, resulting in limited site features and decreased visibility of posts. The message asserted that once verification is completed successfully, normal page functions will be restored. Failure to verify could lead to permanent account and page suspension per user policy. As a single mother relying on the marketplace for income to support my child and myself, I seek assistance in resolving this matter promptly. Thank you, Melissa R. www.faceBook.com/randmelissa
Reported by GetHuman-randhele on Ahad, 27 November 2022 pukul 17.13
Having Trouble Confirming Your Identity on Facebook? Here's a Solution! Facing an issue confirming your identity on Facebook? Check out this video on my YouTube channel, Mobile Tricks Point, for a solution to fix the "Confirm Your Identity" problem on Facebook. Simply appeal to the Facebook team to resolve the issue with your personal account. Don't worry, there is a way to fix this problem. Watch the video for step-by-step guidance on how to unlock your Facebook account that is currently locked due to this issue. Let's get your identity confirmed and problem solved. Hindi language video available on Mobile Tricks Point.
Reported by GetHuman-hafsae on Ahad, 27 November 2022 pukul 18.12
I am seeking assistance regarding my account issue. Last week, I received an unusual notification about a login attempt, which differed from previous ones by locking my account immediately. Despite feeling uneasy, I ignored it initially. The following day, my account was disabled and prompted me to upload my ID, which I complied with in hopes of resolving the matter. Subsequently, I was informed my account had been deactivated and directed to download my activity. However, all my attempts to dispute or upload my ID have been unsuccessful due to COVID-related limitations on reviewing requests. While mentioning a violation of community standards, I am unaware of any wrongdoing and suspect my account was compromised. Complicating matters, my Instagram account, linked to the same issue, has also been disabled, alongside my business accounts. Although the Facebook business account remains, I lack administrator privileges, leaving me stranded without any means to address these issues. The lack of available support or contact has left me feeling frustrated and at a loss for solutions. What steps should I take next to resolve this situation?
Reported by GetHuman7969428 on Isnin, 28 November 2022 pukul 14.10
Dear Facebook Team, Greetings. My name is R.S. and I have been an active user of Facebook for the past four years. Recently, my account was unexpectedly blocked, and I promptly followed the necessary steps to verify my identity as per Facebook's guidelines. However, I have yet to receive any communication from Facebook regarding the status of my account. It is crucial for me to regain access as my account contains important business connections and is linked to all my family and friends. I have provided all the required identification details for the verification process and sincerely hope that my account can be reinstated promptly. Your assistance in this matter is greatly appreciated. Thank you, Facebook Team. Regards, R.S. Email: [redacted] Date of Birth: 15 December [redacted]
Reported by GetHuman-ringkusa on Isnin, 28 November 2022 pukul 22.28
Dear Sirs, Greetings. On .2.10.[redacted], I downloaded a program from the internet onto my personal computer. After a few hours, my friend asked me if I had any issues with my Facebook account. When I inquired, he told me that my profile picture had been changed. Upon returning to my computer, I discovered that my account had been restricted due to safety violations. My password had been altered, my phone number removed, and two-factor authentication disabled. The same happened to my Gmail account, and I have evidence, including emails, to support this. I have been using Facebook for over 10 years without any infractions. I possess a business page with over [redacted],[redacted] followers. I still have all notifications and messages indicating unauthorized changes. I am prepared to provide these to verify my statements and seek your assistance in reactivating my account or guidance on contacting the relevant specialists. Here are my email addresses: [redacted] and [redacted] My username is fb.com/k.othmann. The number I used for the account was +49 1[redacted]9. I eagerly await your response and am ready to provide any necessary proof. Thank you.
Reported by GetHuman7984885 on Selasa, 29 November 2022 pukul 02.24
Good morning/evening, I need assistance with my Facebook account. Despite trying various options in the "Facebook Help Center," I have not had any success. My Facebook account, "Mia Hadasha Cara," was hacked on November 21-22 this year. Inappropriate content was posted on my timeline, resulting in Facebook banning me. When I tried to verify my identity with my ID, Facebook claimed it was fake, leaving me unable to take any further actions. I created a new account, only for it to be disabled today for allegedly impersonating my own identity. I urgently require access to my Facebook account, especially because my business fan page is associated with it. I have all necessary details, ID, and proof of ownership. Despite multiple attempts to contact support, I have not received a response. The unauthorized login from Canada-Indianapolis, while I am from Bolivia, Santa Cruz, further proves my account was compromised. Please assist me in resolving this issue.
Reported by GetHuman7984991 on Selasa, 29 November 2022 pukul 03.33
Hello, my account "[redacted]" (I don't have access to one.lt) belonging to "Deividas Juozapas Urba" with phone number +[redacted]5 is currently blocked. I have submitted documentation to verify my identity as requested. I am concerned that my account may be deleted soon. I have not uploaded any content that violates Facebook policies, and I suspect my account was compromised as I did not perform the actions that led to the block. I noticed several friend requests were approved without my knowledge before I discovered my account was blocked. I kindly request that my Facebook account be unblocked. Additionally, I would appreciate assistance in updating my registration email from [redacted] to [redacted] I am grateful for your support and assistance with this matter. Thank you. 🙂
Reported by GetHuman7966516 on Selasa, 29 November 2022 pukul 06.01
I recently received an email from Facebook informing me that my page, "Cyaredsen Créations," has been deactivated due to an issue with my personal account, Corine Redsen Cya. My personal account was hacked on Saturday, November 26, and after implementing security measures like changing my password and activating dual-factor authentication, I was able to regain access. However, it seems that another procedure caused my notified email to change, resulting in the deactivation of both my Facebook and Instagram accounts. I am concerned about losing all the work I have on these networks and appreciate any assistance. Thank you for your understanding in this matter.
Reported by GetHuman-redsenc on Selasa, 29 November 2022 pukul 08.18
Dear Sir, My account with the name SK Sajid has been disabled by the community. I believe there might have been a mistake as I always abide by the rules and guidelines. I respectfully request for the reinstatement of my Facebook account as soon as possible. I have linked my account to various other platforms such as Instagram, PUBG Mobile, and several other apps from the Play Store. Despite following all the rules, my account has been disabled. I urge you to review my account promptly and update your reporting system. The recovery of my Facebook account is urgent for me. Thank you for your attention to this matter. SK Sajid
Reported by GetHuman7985322 on Selasa, 29 November 2022 pukul 08.32
Hello Facebook Team, My account under the name "Priyanshu Patel" has been disabled by the community. I am confident that I did not violate any of your rules and regulations. I hold your community guidelines in high regard. I believe there may have been an error, so I kindly request a review of my account to be carried out promptly. I have linked my account to other social media platforms such as BGMI Mobile and Instagram, as well as various apps from the Play Store. Despite adhering to all your rules and regulations, my account was disabled. Please expedite the review process for my account and consider updating your reporting system. Account Name: Priyanshu Date of Birth: 20/11/[redacted] Linked Phone Number: [redacted] Email: [redacted]
Reported by GetHuman7985403 on Selasa, 29 November 2022 pukul 09.48
Hello, I am seeking urgent assistance to regain access to my Facebook account to order my necessary painkillers due to my medical conditions. I am encountering difficulties with the identification verification process as my old passport photo is not being accepted, despite showing my name, photo, and date of birth. My situation is critical as I require these medications to manage my severe pain and migraines. Your support in helping me resolve this issue and access the necessary help promptly would be greatly appreciated. Thank you for your understanding and assistance. Warm regards, Sallysarah Emery (Known as 'Scarlet Snowfoot' on Facebook)
Reported by GetHuman7987944 on Rabu, 30 November 2022 pukul 02.35
I received a message on my messenger from someone I thought was my friend, Lee Johnson, asking me for help accessing their account. Confused due to health issues, I ended up giving out my phone number and verification code. They then instructed me to confirm by clicking on a link, which I did. Upon realizing my mistake, I tried to log into my Facebook account, only to find that the email and password were changed by this imposter. I have lost contact with friends of over 20 years and precious pictures. This has deeply affected me as I cherish my daily interactions with my 60+ friends. Lee Johnson has taken away a significant part of my life where I connect with my friends regularly.
Reported by GetHuman7989319 on Rabu, 30 November 2022 pukul 17.10
I have my Facebook password but I need the OTP from Facebook for the two-factor authentication. I have lost access to the Google Authenticator app where the code was not backed up. Two-factor authentication is enabled on my Facebook, but I am unable to log in and remove it. The support team at Facebook is not understanding my issue.
Reported by GetHuman-shadatm on Rabu, 30 November 2022 pukul 17.13
My Facebook account got hacked, and the hacker removed my phone number, making it impossible to receive a verification code via phone. Despite submitting various forms of ID through the online verification process, Facebook keeps rejecting them. As a U.S. veteran, it's crucial for me to connect with my fellow vets. I even tried sending my official military documents, but Facebook hasn't accepted them. Is there an alternative solution to resolve this issue?
Reported by GetHuman-rktyree on Khamis, 1 Disember 2022 pukul 00.44
When attempting to log into Facebook, I am greeted with a message stating that my account has been disabled due to issues with a linked Instagram account "itomac.maithuql14." Although I have not posted anything on Instagram and do not recall any activity on the account, it seems to be the cause of the problem. I have no knowledge of the user mentioned, and I am concerned if my Facebook account has been compromised. I have not violated any Community Standards, and Instagram support is unable to assist as my account appears to be in good standing. I am seeking clarification and assistance in resolving this issue promptly. Best regards, Terry Mullen
Reported by GetHuman-tmullenn on Khamis, 1 Disember 2022 pukul 01.32
Dear Facebook Team, I hope you are having a nice day. I encountered an issue trying to log in to my Facebook account. My child accidentally deleted all data in Google Browser, which seems to have caused the login problem. Despite using the same browser, I am unable to log in without a password. The system is prompting me to approve the login on "Chrome for Windows 7 (Today at 9:12AM)." I value Facebook greatly as a platform for advertising and connecting with friends, so I am eager to resolve this situation. I apologize for any inconvenience this may have caused. I am considering becoming a loyal Facebook advertiser in the future and have formed valuable connections through my personal and public pages. I appreciate the assistance in resolving this account issue and wonder if adding an alternative verification method or updating Google could help. I kindly await your response. Thank you, Facebook
Reported by GetHuman7990954 on Khamis, 1 Disember 2022 pukul 06.26
I have been using my personal Facebook account for the past eight years. I have always followed Facebook's community guidelines and never posted any illegal or sexual content. Despite this, my personal Facebook account has been permanently disabled. I have submitted my documents for review. Kindly re-evaluate my account in accordance with the community guidelines. I kindly request the Facebook team to address and resolve this matter promptly. Thank you.
Reported by GetHuman-diluksha on Khamis, 1 Disember 2022 pukul 06.49
On November 29, [redacted], I received a notification about my Facebook account not being visible to others. I am eagerly waiting for an update on this issue. Typically, the review process takes slightly more than a day, but due to a high volume of reviews, there may be a delay. If it's determined that my account adheres to Facebook's Community Standards, I will regain access to my account. However, if it's found not to comply with the standards, my account will be permanently disabled. I hope this matter is resolved promptly.
Reported by GetHuman-baloch on Khamis, 1 Disember 2022 pukul 07.56
Hello, I am having trouble accessing my account due to activating 2-step authentication without having the cell phone number to restore it. My name is Sascha Jansky, born on January 30, [redacted]. The email address associated with the account is the same as the one I am using to contact you. Despite trying to reset my password, the code provided hasn't been successful. I need the code that is usually sent to the cell phone number connected to the account. Thank you.
Reported by GetHuman7991234 on Khamis, 1 Disember 2022 pukul 10.37
Dear Facebook team, I recently lost my mobile phone in college, and someone used it to access my social media accounts. Fortunately, I got my phone back after two days. However, when I tried to log into my disabled Facebook account, I realized that my Instagram, linked to it, was also not working, along with WhatsApp. I have important study documents on these platforms, and I urgently need help to recover access. I can provide my identity card for verification within the next two days if needed. I am unable to send an appeal as my email is not registered. Username: Anil An'z (AkHi AcHarya) Mobile No: [redacted]
Reported by GetHuman7991362 on Khamis, 1 Disember 2022 pukul 12.00

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