Facebook Customer Service Issues

Archive 1717

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1717. It includes a selection of 20 issue(s) reported December 10, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account, citing a violation of Facebook Community Standards. I have provided all necessary identification to support my appeal in reopening my account promptly. Thank you, Facebook Team, for your attention to this matter. Warm regards, Yash R. G. Email: [redacted] Phone: [redacted] Country: India
Reported by GetHuman8013805 on शनिवार, १० दिसम्बर २०२२, दोपहर १:४० बजे
Subject: Urgent Help Needed for Hacked Facebook Account Dear Support Team, I am writing to inform you that my Facebook account has been hacked. Whenever I attempt to log in, it indicates that the password has been altered. I have also tried to reset the password, but the hacker has already modified the associated phone number and email address, leaving me unable to regain access. To prove my identity as the rightful account owner, I am providing my identity details. Your prompt assistance in resolving this issue would be greatly appreciated. Sincerely, Tamang S.
Reported by GetHuman8013821 on शनिवार, १० दिसम्बर २०२२, दोपहर १:४७ बजे
I remember the password and email for my account, but I can't access it because my phone is broken. I don't have a photo ID due to recent personal issues, so I can't verify my identity. I really need to regain access to my Facebook account under the name Jody Romans with the email [redacted] Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-bigtoker on शनिवार, १० दिसम्बर २०२२, दोपहर २:०८ बजे
Dear Sir, I am writing to address an issue regarding my official Facebook account. I had linked my Instagram account to my Facebook, and after a week, my account was disabled. I can still log in to both my Instagram and Facebook accounts. I have been following all community guidelines and have not violated any rules. I kindly request the reactivation of my official Facebook account and linked Instagram account. Thank you to the Facebook team for your attention to this matter.
Reported by GetHuman8003737 on शनिवार, १० दिसम्बर २०२२, शाम ५:११ बजे
I believe my account was hacked due to the insecure 2FA Facebook implementation. The hacker posted some videos, which resulted in me being blocked with the message "We've determined that you are ineligible to use Facebook." I did not post the video, and now I am unable to create a new account in my name or a relative's. My Facebook account was linked to an Instagram profile, which is also blocked, and I am unable to access the Facebook pages for my organizations.
Reported by GetHuman8014242 on शनिवार, १० दिसम्बर २०२२, शाम ५:३१ बजे
My partner and I, J.M. Bragg, are facing an issue on Facebook Marketplace. Our accounts got blocked unexpectedly after posting an ad for a utility trailer and a watering trough. This situation is causing a lot of trouble, especially since I had plans to buy a camper this weekend. Now, I can't reach the seller for directions or any details, which is very frustrating. I even rented a U-Haul truck for $[redacted] to pick up the camper, adding to the inconvenience. The sudden block seems unfair as we didn't violate any rules. I hope someone can resolve this matter promptly so I can resume using Marketplace. Your assistance in addressing this issue and preventing financial losses would be greatly appreciated.
Reported by GetHuman8014407 on शनिवार, १० दिसम्बर २०२२, शाम ६:४३ बजे
I have tried to deactivate and remove any account linked to my personally identifiable information. There are several phone numbers and three names that are not legitimate accounts, which I would like to have the data removed from your servers. The accounts under the names Amy Fleming, Amy Fleming-Heller, and Amy Heller are being utilized by identity thieves and must be removed promptly. I do not have any valid phone numbers, except for one email address that I seldom use. This situation has put myself and my family at risk.
Reported by GetHuman8014692 on शनिवार, १० दिसम्बर २०२२, रात ९:०८ बजे
Hello, I have a concern about my official Facebook account. I had linked my Instagram account to my Facebook, but after a week, my account got disabled. I have tried to log into both my Instagram and Facebook accounts but no luck. I followed all the community guidelines and did not violate any of Facebook's rules. I kindly request your assistance in recovering my official Facebook account and reactivating the linked Instagram account. Thank you to the Facebook team for all the help.
Reported by GetHuman8003737 on रविवार, ११ दिसम्बर २०२२, सुबह ४:२५ बजे
Hello, this is my official Facebook account. I linked my Instagram account to my Facebook. After one week, my account got disabled. I can log in to my Instagram but not to Facebook. I followed all community guidelines, so I did not violate Facebook's rules. I kindly request to recover my official Facebook account and reactivate my linked Instagram. Thank you, Facebook Team.
Reported by GetHuman8003737 on रविवार, ११ दिसम्बर २०२२, सुबह ४:३९ बजे
I received a notification that my account was disabled on October 14, [redacted]. If you believe this action was taken in error, you have the opportunity to provide additional details through the Help Centre within 30 days of the disablement date. After this period, the account will be permanently disabled, and review requests will not be accepted. To access more information or download your data, please visit the Help Centre. If you're not Ritik, you can log in using the appropriate account.
Reported by GetHuman8015222 on रविवार, ११ दिसम्बर २०२२, सुबह ४:५९ बजे
On December 11, [redacted], I received a message from Facebook stating that my account is currently not visible to other users and I am unable to access it. Facebook will review my account within approximately one day. If my account is found to comply with their Community Standards, I will regain access. However, if it is determined that my account violates these standards, it will be disabled permanently. I await the outcome of their review.
Reported by GetHuman8015285 on रविवार, ११ दिसम्बर २०२२, सुबह ६:११ बजे
My account got disabled on October 14, [redacted]. If you believe this was an error, you have up to 30 days from the date of the disablement to provide additional details on the Help Centre for review. After this time, the account will be permanently disabled, and no further review requests will be accepted. To access more information or take action, please visit the Help Centre. If you are not Ritik, click here to log in. You also have the option to download your information from the platform.
Reported by GetHuman8015222 on रविवार, ११ दिसम्बर २०२२, सुबह ७:३८ बजे
I am unable to access Facebook or Messenger due to my linked Instagram account, alg25666, being disabled. The activity associated with alg25666 violated Instagram's Community Guidelines or other standards. If you believe your accounts were disabled erroneously, you can appeal the decision through Instagram's review process. For further information, please refer to the Instagram Help Centre. To retrieve your data or seek additional assistance, access the Instagram Help Centre. If you are not Rocky, kindly log in using your own credentials.
Reported by GetHuman8015514 on रविवार, ११ दिसम्बर २०२२, दोपहर ११:०२ बजे
My Instagram and Facebook accounts have been disabled. I am unsure of the reason and I am looking to resolve this matter promptly. My Facebook account is under the email address [redacted], and I go by the name Adam Cristina Maria. I am the admin for three pages - one is managed solely by me, while the other two, Rafttim Storage and Biotegris, have two administrators, Hota Bogdan and myself. My Instagram handle is cristina.fitness.pro. Your assistance in addressing this issue would be greatly appreciated.
Reported by GetHuman-adamhot on रविवार, ११ दिसम्बर २०२२, दोपहर ४:४९ बजे
I'm trying to log back into an old account I created years ago. Unfortunately, I can't remember the email and password associated with it, as I made it when I was younger. I attempted to use the "forgot your password" feature with the account's username but the phone number displayed is my old one. Any suggestions on how I can regain access to my account would be greatly appreciated. Username: shane.sanborn7
Reported by GetHuman-sanborns on रविवार, ११ दिसम्बर २०२२, रात ८:४० बजे
Hello. I am Mohammad Anas. I am having trouble logging into my Facebook account. A while ago, I enabled two-factor authentication, and now I have changed my phone. When I try to log in, it asks for a code generator code, but I am not receiving it on my new phone even though it has the same number linked to my account. I also attempted to verify my identity with official documents, but they keep getting rejected. What should I do now?
Reported by GetHuman8016451 on रविवार, ११ दिसम्बर २०२२, रात ९:०५ बजे
I am experiencing difficulty resetting my password due to not recalling my old password after three years. I'm currently logged in and hesitant to sign out as it requires the old password for verification. I typically use two-factor authentication with my mobile number on my main account. I am unable to access Messenger. I have an additional music page linked to my account that I am concerned about losing. My email is [redacted] Any assistance would be greatly appreciated.
Reported by GetHuman8016697 on सोमवार, १२ दिसम्बर २०२२, रात १२:१० बजे
I am experiencing difficulty resetting my password. It has been three years, and I am unsure whether I logged out. Currently, I am logged in, but cannot recall the old password necessary to set a new one. I am hesitant to log out of my primary account as I typically use two-factor authentication with my mobile number. I can provide my ID card, and my email is [redacted] I am unable to access Messenger as well. I have another page dedicated to making music that I fear losing. Please assist me in resolving this password issue. What information do you require, such as the page name or my ID card? Thank you for your help.
Reported by GetHuman8016697 on सोमवार, १२ दिसम्बर २०२२, रात १२:१४ बजे
At 10:37 a.m. EST, my Facebook account was hacked, and the password for the account under the pseudonym "Cat Balue" was changed without my authorization. This has happened before, as my husband has hacked my PC previously. Due to the "unusual activity" on my account, I have been locked out and unable to follow the security protocols Facebook requires. Unfortunately, I do not possess a cell phone or mobile device to receive security codes or texts. I am unable to contact Facebook to address this issue. Please provide guidance.
Reported by GetHuman-ffrpl on सोमवार, १२ दिसम्बर २०२२, रात १:५१ बजे
My account has been compromised. The hacker is sharing explicit videos I sent to my significant other via FB Messenger. I tried to reset my password, but the information stored by Facebook was outdated and I couldn't access it, so I uploaded my ID as requested. After that, I received a link to reset my password, but when I tried, I got an error message saying I had attempted the code too many times, even though I only tried twice. I also set up two-factor authentication and logged out of all other sessions, but the messages are still being sent. I really need assistance urgently. Please help me!
Reported by GetHuman8016955 on सोमवार, १२ दिसम्बर २०२२, रात ३:५४ बजे

Help me with my Facebook issue

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