Facebook Customer Service Issues

Archive 77

The following are issues that customers reported to GetHuman about Facebook customer service, archive #77. It includes a selection of 20 issue(s) reported June 22, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Yesterday, I needed to download a lot of my brother's photos for his memorial service. Unfortunately, Facebook has locked me out of my account, suspecting it was hacked. Despite my attempts to reset the password and enter various confirmation codes sent through text and calls, I remain locked out. I reported the issue as hacked and tried to recover the account through all prompts given by FB. My correct contact phone number is on file, but FB no longer sends text confirmation codes due to previous unsuccessful attempts. Access to my account is crucial for coordinating funeral arrangements with relatives. Regrettably, I am unable to overcome the issue as FB does not recognize any of the codes sent to me, despite my exhaustive efforts.
Reported by GetHuman-klseal on Freitag, 22. Juni 2018 21:53
I attempted to delete my account, but I forgot my login password as I've been logged in on my phone for a long time. The deletion process requires the password, and I tried to recover it via SMS text code, but I didn't receive any messages. I then opted to receive the code via email instead, and I successfully got it. However, when I tried to use the code, Facebook locked me out of the delete process, claiming I had tried too many codes. I found this frustrating and felt the system was unfair. Instances like this make me believe Facebook is not user-friendly, and I think everyone should consider deleting their accounts. The system simply leaves you feeling trapped. The message said to try again later, but it's unclear how long I need to wait.
Reported by GetHuman-jkdomeni on Samstag, 23. Juni 2018 00:28
Dear Support Team, I have been trying to regain access to my author account for over a month now. When prompted to verify my phone number, I realized I had only linked my number to my private account, not the author account critical for my book-related work. I have tried to reach out multiple times through emails and messages without success. My author account holds significant value with connections related to my books, and I urgently need it back. The issue arose when the system deemed my phone number invalid for verification. Despite trying to receive a code via email, I have been stuck in a loop prompting me to add a cell number that it does not recognize. This situation is distressing, as my author account is integral to my daily activities. I am reaching out for assistance, hoping to resolve this matter promptly. Please reach out to me via [redacted] or [redacted] I appreciate any help you can provide. Thank you, Aleisha Maree B.
Reported by GetHuman-leshkid on Samstag, 23. Juni 2018 01:08
I encountered a security check on Facebook for flagged passwords used on another site. I reset the password and completed all the security steps. Unfortunately, I couldn't use my phone number, and the computer option wasn't helpful either. Lastly, I verified my ID with a photo. I received the email link to recover my account, but when I tried to log in, I was asked to do the security check again, even though I just finished it.
Reported by GetHuman-krickhol on Samstag, 23. Juni 2018 01:35
Hi, I am Melisa W. My contact number associated with my account is [redacted] and my email is [redacted] I believe my recovery email could be [redacted] or [redacted] Some of my friends on Facebook are Judy B., Michelle C., Crystal S., Brandon T., Diana A. or Diana W., Jane W., Jeff W., Becca W., Taylor F. or Taylor VA., and Ash F. I am unsure about the exact date when I created my Facebook account, but it was a long time ago. I have numerous pictures of my son, Ashley T., as well as myself and my fiancé, Brandon T., on the platform. I wish to attach my photo ID for verification purposes, but it seems I am unable to do so. Please let me know what additional information you require from me to confirm my identity. My birthdate is June 6th, [redacted], and I reside in Sweet Home. I used to work at Burger King or Stahlbush. Could you please advise on the next steps to authenticate my account?
Reported by GetHuman-melisawi on Samstag, 23. Juni 2018 04:01
I've been trying to log into my account, but I can't remember my password. The email address linked to the account has been deactivated due to inactivity, and I also can't recall the phone number associated with the account. The account was set up back in [redacted]. I remember my last password before I changed it, but I've forgotten the new one. Every time I try to reset my password using Safe forgot password and provide information with my new Gmail account, it keeps redirecting to my kids' account since they use the same Gmail address. Unfortunately, since my old email is deactivated, I can't access the reset link there. I'm facing difficulties accessing both my Facebook and Messenger accounts.
Reported by GetHuman-rauchmel on Samstag, 23. Juni 2018 05:17
I am Mark Lind and in March [redacted], I encountered issues accessing my Facebook account with the email [redacted] and password adognamedboo due to a hacking attempt. After providing a copy of my Indiana driver's license as requested, I received a passcode but couldn't regain access. I have refrained from logging in since then, feeling frustrated. Although I receive text updates about my friends' activities, I can’t see my profile or friends on Facebook. I am extremely discontent with the situation and urge you to help me regain entry to my account. Kindly reach out to me at [redacted] Thank you, Mark A Lind.
Reported by GetHuman-mlindrs on Samstag, 23. Juni 2018 06:09
On May 25, [redacted], I shared my thoughts on my account linked to my phone number. I may have unknowingly breached the Facebook Community Guidelines. While I have seen worse content and faced negativity, my account [redacted] associated with email [redacted] was disabled even though I hadn't used it for three days. It feels unjust to have it disabled as it wasn't linked to the controversial post. I woke up on May 26 unable to access either account, unsure if the similarity in names or email caused this. Despite reporting the issue, I haven't received any clarification or assistance. It's frustrating not knowing the reason for the disabling of my second account. I'm considering escalating this further if the matter remains unresolved.
Reported by GetHuman807044 on Samstag, 23. Juni 2018 06:26
I need to report a bullying and abuse incident involving two accounts. One of them belongs to Sarah Gunn, also known as Sarah Dawn, who leads the Covet Addicts group. She made hurtful and abusive comments about me and shared a personal conversation we had on her public Facebook page. I discovered this due to a kind stranger who brought it to my attention. I have saved screenshots of all her behavior. I am seeking for her and her group to be deactivated. The stress she has caused me due to my disability is significant, and legal action might be necessary. Please reach out to me promptly regarding this issue. Contacting Facebook has become increasingly challenging, and I am feeling quite frustrated by this.
Reported by GetHuman-chestywe on Samstag, 23. Juni 2018 07:04
Hello, my Facebook account has been hacked. I can't access my email anymore because I lost the password, and I can't remember if I used my nickname or real name when I registered my Hotmail account. I've tried various methods like using Facebook Password Sniper, seeking help from Facebook, asking trusted friends, and clicking "forgotten password" during login attempts. None of these methods worked, and it seems Facebook now requires us to try logging in with a password instead of sending a code to the recovery email. Can you please assist me in recovering my account? You can find the username by searching for Karmen Carmen (the profile picture now shows a man wearing a mask and holding a gun).
Reported by GetHuman-bananayi on Samstag, 23. Juni 2018 07:15
I have recently noticed that an old account of mine, under the name Shaena Le and connected to the email address [redacted], has been reactivated. It is showing up on my family and friends' lists. When I try to access the account, it asks for a code sent to the hacked email address, which I no longer have access to. The recovery phone number linked to that email is also unfamiliar to me. Please assist me in deleting this account as my current active account is under the name Shaena Le with the email [redacted] My old account contains personal history I do not wish to bring back.
Reported by GetHuman-leshaena on Samstag, 23. Juni 2018 09:16
I'm experiencing difficulties using various features on Facebook. I am unable to post in groups, react to posts, or use the search function. Even buttons like the Search icon and Help icon are not working. I can only post from my page and not from my author's page or the Notes app. It seems like my account has been partially disabled without any notification. I would like to understand the reason behind this issue and have my previous capabilities reinstated.
Reported by GetHuman-stevenck on Samstag, 23. Juni 2018 12:37
A couple of years ago, I had a misdemeanor case and missed a court date, which led to a bonding company posting my photo as wanted. I resolved the issue last year, but the post resurfaced lately and impacted my career. The situation affected my promotion at work after a client brought it to the HR department's attention. Despite having the record removed, the incident has affected my relationships at work. I feel devastated as the lost promotion meant a lot to me and my family. I reached out to the page owner, but the page is inactive now. I am hoping for Facebook's assistance in resolving this matter.
Reported by GetHuman813101 on Samstag, 23. Juni 2018 12:43
When I access Facebook directly through the app, I'm only seeing a few things. However, when I use Safari, it seems to work fine except for constantly suggesting I add friends who are already on my list. I confirmed them as friends again, and they contacted me as if they were new. Today, I tried Safari and Google, but I couldn't get in. I was shown a list of potential friends, some of whom are already added. I couldn't access or receive the usual updates from friends. I'm considering deleting my Facebook account and creating a new one. Could you please assist me? I am older and need simple advice. Thank you.
Reported by GetHuman813128 on Samstag, 23. Juni 2018 12:59
My name is Amee Vora, born on August 3, [redacted], in Mumbai. My Facebook email was [redacted] Currently residing in Sydney, Australia, my email is [redacted], and my phone number is +61[redacted]41. I've been unable to access my Facebook account for a while now as it says the account does not exist when I try to log in. I really need my account back as it contains family photos, memories of trips abroad, and connections with friends. I urgently require access to my account to view and share photos with my loved ones and reconnect with friends. I am willing to provide identification proof such as my driver's license or passport if needed. Please respond promptly. Thank you, Amee Vora
Reported by GetHuman813264 on Samstag, 23. Juni 2018 14:09
I am writing to inform you about a very serious scandal happening on IMO. There is an account under the name of Klyde Serat at U.P. AyalaLand TechnoHub, Jesus' Flock Academy (Marikina), and Malabon City, with 24 groups. This account is fake and is hacking private materials, coercing individuals to create intimate videos, then threatening to share them with all Facebook and Messenger contacts in exchange for money. We wanted to bring this to your attention so that innocent people do not have to endure this. This situation is genuine and troubling. We kindly ask you to review this account (Klyde Serat) and take necessary actions if possible. This is an ongoing fraudulent activity.
Reported by GetHuman-shiva_ku on Samstag, 23. Juni 2018 14:37
I receive unwanted Facebook messages from suspicious accounts that I believe are scams or phishing attempts. While I know I can ignore or decline these messages, I find it challenging to report such accounts effectively. The reporting feature should be enhanced to identify fake profiles that display warning signs, such as profiles pretending to be "generals" or "doctors" with mismatching names and photos. These accounts likely steal others' pictures to create fake profiles. Their language skills also often reveal them as non-native English speakers claiming to be American. Additionally, some have even attempted to contact me through computer calls. It would be beneficial to have a specific category for these predators or the ability to communicate with a real person to address this issue.
Reported by GetHuman813803 on Samstag, 23. Juni 2018 17:43
I discovered that two additional Facebook accounts were opened in my name. Despite my attempts to deactivate them, I have been unsuccessful. Furthermore, my longstanding original account no longer displays any of my pictures or posts from the last five years. The fake accounts are under the names Dodie Craven and DC Rash. My original account, established for over 11 years, is listed as Donna C Rash. I am in urgent need of assistance to regain control of my Facebook page, restore my content, and delete the fraudulent accounts created in my name.
Reported by GetHuman813852 on Samstag, 23. Juni 2018 18:03
I reached out on June 10, [redacted] regarding MARIANO MALONZO's Facebook account through 24-hour customer service but have not received any reply. My father passed away 20 years ago, making it impossible for him to have a Facebook account. It is both disrespectful and disturbing to see his name used in such a manner. I am kindly requesting the deactivation or suspension of the account. I can provide his death certificate from California, USA, as proof if necessary. Your prompt attention to this issue is greatly appreciated.
Reported by GetHuman-mhaymhay on Samstag, 23. Juni 2018 18:07
Hello, my name is Charlotte S. I seem to have locked myself out of my account and don't have access to the email address or phone number on file. I've attempted to contact the current owner of my old phone number for a reset code with no success. I did not set up trusted friends for account recovery. Could you possibly update my account with my new email and phone number, [redacted] and [redacted]? I'm willing to provide a current photo for verification. I hope you can assist as I don't want to lose my account's data. Thank you.
Reported by GetHuman-sweetly on Samstag, 23. Juni 2018 18:19

Help me with my Facebook issue

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