Florida Power & Light Customer Service Issues

I had an unpleasant experience with my tree trimming contractor, Asplundh. They began trimming my trees without notice, even though I refused their services multiple times. Despite the palm tree not posing a danger as it slightly crossed the line, they continued without my consent, causing distress. The crew disregarded the changes in property lines due to a pole relocation, leading to the trimming being unnecessary. I was threatened and harassed by the workers, with the supervisor claiming I had no say in the matter. Their behavior and lack of respect for my property upset me greatly, and I demand that they cease their unjust actions immediately.

Hello, I noticed that my bills for January and February were unusually high at $[redacted] and $[redacted]. Since I am enrolled in a deferred payment plan, I did not initially realize the increase. The usage in my house has remained consistent, with the AC running 24/7 in the summer but never resulting in bills this high. I suspect there might be an issue with the meter readings during those months. I would appreciate it if you could look into this matter and provide me with some insights. Thank you for your assistance.

I am a new customer with FPL and have paid my deposit for my home in Palmetto. Surprisingly, my current [redacted] SQ FT home's monthly bill is significantly higher than expected, especially compared to the projected bill for my new address at [redacted] Rushmere Ct. Palmetto, FL, which is only [redacted] SQ FT. The projected bill of $[redacted].00 seems excessive for a property we haven't even moved into yet. Despite my efforts to contact customer service to address this issue, I have been on hold for extended periods with no resolution. The previous owner also faced high bills and attempted to contact FPL without success. If this is not resolved promptly, I plan to escalate this matter to Ron DeSantis and file a complaint with the State Utilities Commission. I request the removal of the current meter and a correction of my bill.

On 3-12 and 3-13-22, due to your faulty equipment on my meter, I endured a weekend without heat in 32-degree weather. Fortunately, my AC repairman was able to fix the issue by opening and closing your box on my meter. The cost of the repair was $[redacted].00, which I have been trying to get reimbursed for. The complaint department visited, took a photo of my bill, and assured me that I would be contacted, but unfortunately, that has not happened. I was directed to customer service but received no resolution there either. Mr. Haufman from the complaint department was the only person who offered assistance. Nearly four months have passed, and I am still waiting for a resolution. As an 87-year-old living alone, I find the handling of this situation inexcusable. Please help address this matter promptly. Thank you. - Janet Skomp

I am experiencing an issue with FPL regarding a missed bill for June [redacted]. I did not receive the bill creating an oversight on my end. Upon being notified of the late payment, I promptly made the payment through speed pay from my bank account on June 25, which FPL acknowledged. However, on July 1, I received a notice that the bank had sent back the payment, citing an inability to locate the account. After confirming with the bank that there was no payment request from FPL, I then made the June and July payments through my Discover card via speed pay. FPL acknowledged the payments and thanked me. Despite this, on July 6, I received a threatening notice of service disconnection for the late June payment, which was already included in the payments made. I have a strong track record of timely payments over the years with FPL, with only two previous late payments in March and June [redacted]. When I spoke with a male representative, I found him to be disrespectful and rude. I am seeking assistance in resolving this issue as I believe FPL is at fault.

I am contacting you regarding a homeowner at Alton Townhomes in Palm Beach Gardens. I am from Kolter Homes Warranty department and have received feedback from Mrs. Cahur, who is facing issues setting up her FPL account for her home at [redacted] Gross Pointe Drive. She is being asked for a CO, although it was supposed to be provided during the home closing. Can you confirm if the address is correct and provide a premise number to assist her in setting up her account? Could you also offer guidance or a specific contact number for her to resolve this matter efficiently? Our priority is to support the homeowner in swiftly establishing her electric service.

I am having difficulties with the online process of setting up service for my son's apartment. I originally opened an account in his name but with my payment information and ID. This didn't work, so I canceled that account with number 76[redacted]7. I have now been charged a $30 fee for an account that was never activated. I created a new account with the following details: Account Number: [redacted] Address: [redacted] Clark Rd Apt [redacted] Account Name: Mary L Slettehaugh Email: [redacted] Phone: [redacted] Deposit: $[redacted].00 However, I couldn't complete the process due to ID verification issues. I urgently need assistance in resolving this matter as I was unable to speak to a representative when I called FPL last week. I am requesting to establish the account and potentially receive a refund for the $30 penalty if it was charged. Thank you for your help. Sincerely, Mary Lee S.

Subject: High Electricity Bill Concern Dear Customer Service, I am writing to address the concerning spike in my electricity bill for the months of June and the projected bill for July. In June, my bill soared to $[redacted].71, and the estimated amount for July is an exorbitant $[redacted]. This is highly irregular as, in my 25 years at this residence, I have never encountered a bill exceeding $[redacted]. I suspect there may be an error in the meter reading or a potential issue of electricity theft. I am alarmed by these unexpected charges and would appreciate an urgent investigation into this matter. Despite my efforts to contact a representative via phone, I have only encountered automated responses. Thank you for your prompt attention to this matter. Sincerely, Delthia F. - Account [redacted]

On June 13, [redacted], I sent a check, number [redacted], in the amount of $[redacted].74 to FPL to cover the current bill. On July 13, [redacted], I received a delinquent notice for the June payment. Subsequently, I received a second notice stating I owed $[redacted].05 to be paid by July 21, [redacted]. To rectify this, I mailed check number [redacted] on July 14, [redacted], and included $[redacted].05 to cover both months. Upon receiving an email threatening disconnection if payment wasn't made, I used my AMEX card to pay the full amount again. To clarify, I have sent FPL two checks, one for $[redacted].74 and another for $[redacted].05, in addition to paying $[redacted].05 with my credit card. I have faced ongoing issues with FPL and seek an explanation. Reviewing my account will show my bills are typically paid promptly, except for when attempting online payment, which was rejected due to an account number error. I then opted to receive bills by mail but now encounter problems with this payment method. I would appreciate clarification on the missing checks and refrain from online payment due to associated charges.

My name is M. Reaziat, and my account number is 95[redacted]8. I am currently away from home when I noticed that my recent auto-pay bill of $88.24 was returned by my bank without explanation. As a consequence, a return payment fee of $30.00, along with an additional $5.00, has been added to my FPL account due to the failed auto-payment. To rectify this, I promptly switched my auto-pay settings to another bank account and made the payment online. I kindly request for the unfair charges to be removed, and to receive confirmation via email.

After waiting for 15 days and missing the expected call from FPL's re-verification department on August 14, I am still awaiting a resolution. I recently received a bill of $[redacted].94 for my personal garage, which has been incorrectly classified as a business property instead of residential. Despite speaking with Supervisor Miss Calderon, who claimed the rates are the same for commercial and residential properties, I remain unsatisfied. Being incorrectly billed not only affects my finances but also disrupts my work schedule each time I have to contact FPL. I need to escalate this matter to someone with the authority to assist me. If this issue is not resolved promptly, I will consider pursuing legal action and contacting the Florida Public Service Commission for intervention. Thank you.

I am writing on behalf of my mother, Marion S., to address the recent issues with her account. Over the past two months, there have been problems with transfers and account numbers resulting in overdrafts. Although we have resolved the situation with Jovia Credit Union and transferred the necessary funds to Chase, your system is not accepting checks or ACH payments. We had to resort to using my credit card, incurring a service charge. I kindly request to have ACH payments deducted from my mother's checking account going forward to avoid any further complications. My mother, aged 94, is not comfortable with online banking and has poor vision. We need a reliable solution for her account. Please reach out to me at [redacted] or [redacted] at your earliest convenience. Thank you, Robert S.

I recently paid my last bill online through my bank, but I was unaware that it was processed as an "electronic check" because it required your address to be added during the setup, which I did not realize at the time. I've been attempting to contact a representative to rectify this and kindly request, as a gesture of goodwill, that the $5.00 fee currently reflected on my account be waived. I made the payment promptly and in good faith, but due to FPL not being recognized by Suncoast Credit Union, it was mistakenly sent.

I am inquiring if my address in Delray Beach is on the same power grid as Delray Community Hospital. The address is [redacted] Casa Way Apt [redacted], Delray Beach, FL [redacted]. I am unsure where to find this information other than through my power company. Neighbors were unable to provide insight. Any assistance in checking this would be greatly appreciated. You can reach me at my work number, [redacted]. Thank you, S.

I need help understanding why my monthly bill keeps increasing. In over 40 years, I've never experienced such continuous hikes. I rely on monthly extensions due to my income, and now being unable to get one is concerning. I require assistance from a real person to address this issue and continue receiving extensions. The escalating amounts are becoming unmanageable, and I urgently need to understand the reasons behind the rising bill.

My husband requested to disconnect our service in March or February [redacted]. When I placed the order, I was informed of an outstanding bill of $[redacted] from 30 years ago, which was confusing as I always paid my bills. I had service at [redacted] SW 121st Ave, Miami, FL, while my house underwent repairs after Andrew, and previously at [redacted] NW 1st Ave, Miami, FL. After setting up the automatic bill pay for the $[redacted], I received two bills, one for the monthly charges and another for the $[redacted]. I'm unsure why a $[redacted] deposit is required since I believe I settled the bill. I attempted to resolve this by calling customer service but faced long wait times and unhelpful responses from Julia. Due to my husband's recent passing and my limited funds due to probate, I'm struggling to manage these unexpected expenses. I urgently need a resolution without additional financial strain. Thank you for your assistance.

During the hurricane, our family at [redacted] 79th Ave East, Myakka City, Florida 34[redacted], specifically Joe Bill Cherry Potter and I, Mrs. Potter Peppard, have essential needs for power. Both Joe and I require breathing machines, and we have a granddaughter with a spinal cord injury who needs electric blankets for temperature control. Additionally, a 1-year-old with respiratory issues needs life-saving breathing treatments. We had essential services on file but did not know we needed to renew it annually. Although the power company has the information for the grandchildren at their house, they had to evacuate to our address. We urgently request that our need for power be recognized as a high priority and reconnected promptly. Your assistance in processing this request is greatly appreciated. Thank you. Contact me at [redacted].

I have been experiencing issues with receiving detailed bills for three months. I initially requested to receive both email and paper bills, as well as a refund for a late fee due to not receiving a detailed bill. Despite their efforts, the problem remains unresolved. I have been unable to speak with a customer service representative as there is no option to do so when calling. Three months ago, I did speak with an agent who assured me they would send paper bills for the months in question and remove the late fee. Unfortunately, I have still not received the detailed bills. After multiple attempts to contact customer service, I was informed that there is a widespread issue affecting multiple account holders and that they are working on a solution. I was reassured that the problem would be resolved shortly. However, my attempts to reach them have been unsuccessful for the past three weeks.

I am having trouble getting an extension for my electric bill due on the 29th of this month. I reside at [redacted] East 1st Avenue, Crestview, Florida, [redacted], and my account number is [redacted]. Despite having an infant and an elderly person in my household, the system does not allow me to extend the payment deadline. I can partially pay on Friday and the remainder on the due date. I am facing financial difficulties due to job struggles and urgent family needs. I've been unsuccessful in seeking aid elsewhere. Kindly reach out to me at [redacted] to resolve this matter promptly. Thank you for your assistance. Cynthia E.

I would like to report a tree on my property that poses a risk of falling due to the recent storm. The tree's height is significant, and its upper branches may potentially damage the power lines located near [redacted] Klaus Court, Port Charlotte, [redacted]. It is situated on the southern property line bordering Route [redacted] where your power lines run. I believe it is imperative for someone to assess the situation promptly as the tree is leaning, causing its roots to disrupt the ground. I recommend that F L P trims the problematic branches to prevent any incidents. I understand the workload F L P has, but addressing this issue promptly would be greatly appreciated. Thank you for your attention to this matter. Good luck.