Google Customer Service Issues

I purchased a $[redacted] Google Play card for my son, but it turned out to be defective. The protective covering on the card was old and wouldn't scratch off properly. As I tried to reveal the hidden numbers, some of them came off with the covering. I can't return it to Walmart as they're out of stock. Contacting Google by phone is impossible due to the pandemic, and I haven't received a response from them. Now, I'll have to file a complaint with the FTC to get my money back, which will likely involve going to court. It's frustrating to be out $[redacted] when Google, with all its resources, should easily resolve this. Can someone provide me with missing numbers on the card so I can use it?

Google sent me a £[redacted] bill for an ad account I don't have. Fortunately, my bank intervened and blocked the charge, alerting me about it. Despite sending numerous emails, I've had no luck resolving the issue. The reference number for the ads is [redacted], which I learned from my bank's message. Repeatedly, I receive the same unhelpful response, "[7-[redacted][redacted]] Concern about the Charges." It's clear we do not operate any ad account. My wife and I are retirees, aged 72 and 68, respectively, enjoying our time together given my health condition. We have no reason to advertise on Google. Any assistance you could provide would be greatly appreciated. Thanks, Kevin Butterworth.

I have canceled three transactions totaling $[redacted].00 due to fraud. I filed a dispute and canceled my debit card on the same day. You mentioned my money would be replaced by yesterday, but it has not been returned yet. How can the money be refunded if I canceled my card? I am awaiting your response. Thank you. - Sherrie K. [redacted] [redacted] The charge was fraudulent and the individual has a history of over 36 fraudulent charges and is currently on probation. I never received the PlayStation, and she has scammed numerous other people. I canceled the transaction promptly and provided all necessary information to you. However, I recently discovered that you transferred the funds back to her without contacting me first. I will need your address for my attorney as I plan to file a police report for theft and fraud. If Google Pay does not fulfill their promise to return my money, I will pursue the matter in small claims court. - Sherrie K. [redacted] [redacted] Claim ID: 5[redacted]-[redacted] Payment Method: Checking •••• [redacted] Total Amount Disputed: $[redacted].00 Total Amount Refunded: $0.00 VIEW CLAIM DETAILS

I was alarmed to find while searching for my father's obituary online, that our names were linked to a terrorist watch list, which is completely false. After contacting the FBI, they advised me to reach out to you to address this issue. We are not under any watch list and it appears that we are being targeted unfairly. I will be filling out the necessary paperwork as directed by the FBI. It's crucial to retract this misinformation as many people have seen it. Our family has been wrongly associated with the DOJ, FBI, police, and Homeland Security watch lists. This misinformation has harmed my late father's reputation and our family. I can be reached at [redacted]. My name is Maria Jones, and the false information also affects my two children.

While at work last night, my coworker stole my brand new Galaxy Note 10+. I'm trying to use my friend's phone to log into my account and use the Find My Phone feature. However, the two-step verification process is sending a code to the stolen phone, which I can't access. Please help me regain access to my account to locate and secure my phone. I'm willing to provide any necessary identity verification. My email is [redacted] I'm located in Luther, KS with zip code [redacted], at [redacted] E Oak St. The last 4 digits of my Google Pay card are [redacted]. I have subscriptions to YouTube Music and YouTube Premium. I'm 23 years old, born on 04/29/[redacted]. I'm desperate to protect my information and don't want to lose my phone. You can contact me at [redacted] Thank you.

On December 15, my Google Chrome accounts encountered significant issues. The 'owner' account unexpectedly switched to my late husband's email address, although he passed away in April [redacted], and I don't have his password. Since then, all activity has been tied to [redacted] To access emails sent to my account, [redacted], I have to navigate around and interact with the icons on my computer screen. Additionally, I am unable to send photos from Picasa as I used to. The longtime Picasa account number is also inaccessible. Deleting [redacted] might resolve these challenges. I urgently seek assistance to address this situation. Please refrain from contacting [redacted] as I cannot access that email account either. Thank you, Rosemary Eck from Baltimore, Maryland.

I would like to report a Google Drive that contains my stolen artwork. I create hand-drawn Disney Fan Art for t-shirts, etc. and someone took my files without permission. The drive was shared on various craft pages on Facebook under the name "Ben Dover," which indicates malicious intent. Initially, I could see my artwork, but now the owner has restricted access. I kindly request the removal of this drive and any other drives associated with the IP address to stop the unauthorized sharing of my work. Thank you for your assistance. [redacted]

Recently, I lost access to all my email accounts. Unfortunately, I cannot remember the passwords to my main email account or the recovery account. I reinstalled the Windows 10 OS on my laptop. Earlier, my Android phone crashed, causing me to lose access to my Google Authenticator App, which had backup codes for my accounts. I have attempted to recover the account using a new Gmail Account and the phone number to receive a verification code. However, each time I am informed that my account cannot be returned to me, despite providing a detailed explanation along with the specific dates and timeframes of when I lost access. This situation is truly frustrating as my email contains crucial information and passwords. Losing access to this account would result in losing a significant amount of important data and backups.

I forgot the password for my email account, [redacted], and I am unable to recover it despite multiple attempts. When I try to reset the password, the OTP is sent to my phone but Google is unable to verify that the account belongs to me. This email account contains crucial documents and information, and I am extremely concerned about losing access to it. I have not received any helpful responses from Google despite repeated tries. I urgently need assistance to regain access to my account.

I updated all my contact details, and I can no longer use my old phone number or email for account recovery as it was tied to my mom's information, which has also changed. I can verify my identity easily. The account is in my name, Stacy Lambert, with a birthday of August 21, [redacted], and the last four digits of my social security number are [redacted]. The original recovery phone number on the account was [redacted], which I changed due to spam calls. My new number is [redacted]. The recovery email associated with this account is essay [redacted] I urgently need to regain access to this account to reach my bank account. Please assist me promptly without giving excuses like others have done in the past.

In [redacted], I was informed about a lawsuit involving technical issues that I supposedly couldn't fix. Subsequently, I have been frequently hacked. Recently, I believe I have become a victim of mind control, potentially due to an illegal surgery following a physical assault. There seems to be a cover-up from the hospital claiming I was pronounced dead, which my credit report supports. I suspect my unemployment benefits, stimulus, and even a PCH sweepstake prize of $2,[redacted],[redacted] plus $9,[redacted] weekly for life have been stolen. I contacted a computer technician for help as my accounts keep getting hacked, authorizing access to my address at [redacted] W Ave L8, Lancaster, CA [redacted], Apt 12. My email addresses are [redacted] and [redacted] -Pearl

I signed up for new phone service with Visible, a Verizon subsidiary, but accidentally entered my email as [redacted] instead of [redacted] I have since created a new email account for the misspelled address. I suspect Visible tried to email me while the misspelled email was invalid, and even after contacting them via chat and phone, I haven't received any emails from them. I'm unsure if Google's servers are blocking emails to the non-existent address or if Visible's servers are marking my email as non-existent. Visible recommended I contact Google to resolve the issue. I need to ensure I can receive Visible's automated emails for password resets, billing, shipping, etc.

I am having trouble with Google sign-in, which keeps telling me my email and password are invalid. Consequently, I am unable to access and view photos and other information sent to me. I receive text messages and photos as intended at my email address: [redacted] My username is AlcatelA405DL. This issue has persisted for a long time, and I just started experiencing it again today after receiving more requests to sign in. It is very frustrating, and I fear that even when I do manage to sign in, the information and photos might be censored. I am an adult, 63 years old. Can anyone assist me in resolving these issues?

I have been experiencing difficulties accessing Google and its sites, aside from my email, for more than a week now. Unfortunately, my tablet was stolen, which led to my accounts being compromised. I tried to find the change password links in my email tonight, but they were not there as expected after the 48-hour waiting period. Due to memory issues related to my military service, I may not remember all the necessary details for verification. I am also unable to log into my YouTube account. To assist in verifying my identity, I can provide details such as having around [redacted] videos liked, including Jinjer reactions and weapon videos, various subscriptions, a single purchase, and my previous address. Your prompt help would be greatly appreciated as I am eager to regain access to my content. Thank you for your assistance. Regards, M.R.

I am concerned about your company's recent decision to ban Parler from the App Store. This action is troubling and reminiscent of authoritarian behavior. By monopolizing the market, you may be infringing on the freedom of speech guaranteed by the First Amendment. When alternative platforms emerge, users will not forget today's actions and will shift to platforms that uphold freedom of speech. It is essential to refrain from exerting control over individuals' thoughts and expressions like big brother, Nazis, Fascists, and historical religious authorities. Such actions hinder personal freedoms and disrespect centuries of progress. Your conduct is disheartening and counterproductive to honoring our history of over [redacted] years.

Hello, I am currently in the process of filing multiple police reports and an FBI Internet Crime Report for various parties involved, particularly one individual I am familiar with, who has hacked several email accounts such as [redacted], Google account, [redacted], Apple ID, and more. Once all the details of the hacking activities are documented, I am seeking guidance on the necessary documents and forms from Google to proceed with filing for internet privacy crimes, as I intend to take legal action in court. Kindly contact me via email at [redacted], as I am experiencing difficulties creating new email accounts due to them tampering with my information. Thank you.

Hello, I recently left a message regarding hackers compromising my email accounts. I am currently in the process of filing a police report and an FBI internet crime report. I aim to take legal action against these hackers. I need assistance in securing my accounts and preventing further unauthorized access. I have been facing difficulties reporting the hacking incidents on my Gmail, Google, and Yahoo accounts. Could you kindly reach out to me on my daughter's Yahoo email account, [redacted], to provide support? Any guidance on where to report these security breaches would be greatly appreciated. Thank you.

I am frustrated with the restrictions on certain apps in the app store. Today, I will be canceling my YouTube TV subscription due to these limitations. I believe in freedom of speech and choice. The current situation with social media platforms troubles me, and I have started using DuckDuckGo as a search engine. I am looking forward to transitioning away from Gmail as well.

Dear Google, I am disappointed by the way you are regulating freedom of speech for Americans. It seems that there is a double standard in place, as you did not intervene when certain groups were making violent threats and using inappropriate language. While there may be a few individuals behaving inappropriately, the majority of us simply want our voices to be heard without inciting violence. It is frustrating to see our freedom of speech limited while others are allowed to make threatening comments without consequence. As a Google user, I feel the need to express my concerns and seek other means of communication. Sincerely, L. Ivey

I believe it's important to ensure fair treatment for all companies facing scrutiny for their members' actions. Recently, there have been concerns about platforms like Parler being targeted due to alleged plans for riots. However, I recall a situation where I was removed from a Democratic Facebook group after a member shared detailed instructions for violent activities during BLM protests. These actions, including tactics like placing white individuals in the frontline during confrontations with police, were not addressed in the same manner as the situation with Parler. It's crucial to address all instances of violence and unrest consistently, considering the devastating impact such events can have on communities.