Green Dot Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about Green Dot customer service, archive #7. It includes a selection of 20 issue(s) reported June 21, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am a visitor in the USA and recently purchased a Green Dot prepaid card from CVS with $[redacted] loaded on it. Unfortunately, I couldn't activate the card as I don't have a social security number. When I tried to exchange it for a card that doesn't require a social security number, the CVS associate mentioned contacting Green Dot for a solution. Now, I'm looking for guidance on how to resolve this issue and access my funds. For any assistance, please email me at [redacted]. Thank you, Osheen Simms.
Reported by GetHuman-lincolns on Thursday, June 21, 2018 6:01 PM
On June 7, [redacted], I visited a store in my town and bought a Green Dot MoneyPak for $[redacted]. Shortly after the purchase, when I tried to add it to my card, the deposit failed. After two attempts, I received a message saying the limit of tries had been reached. The next morning, I tried again, only to be informed that the MoneyPak had been used, though the amount was not loaded onto my card. As I am the sole person who had the MoneyPak number, I am unsure how this happened. This situation has caused me financial stress as this was all the money I had. I need assistance resolving this issue and recovering my funds. Any help in understanding what occurred would be greatly appreciated.
Reported by GetHuman808516 on Thursday, June 21, 2018 10:00 PM
Three weeks ago, my Green Dot card was lost or stolen. When I reported it to customer service, they blocked it. They assured me a new card would arrive in the mail within 5-7 business days. However, it's been over three weeks now, and I still haven't received my replacement card. To make matters worse, I can't even use my temporary card while waiting for the new one, even though it has the same account number. Every time I call customer service, I get hung up on after entering my information. I've tried contacting corporate with no success. I have $[redacted] on the card that I need access to. I feel like Green Dot is avoiding me as I can't reach anyone to help me track my new card. How can I speak to someone who can assist me, and why am I unable to use my temporary card with the same account number? Your help is appreciated.
Reported by GetHuman-ginawhea on Thursday, June 21, 2018 11:08 PM
On June 14, [redacted], I loaded $[redacted].00 onto my Gold Green Dot Visa prepaid card. Approximately 1-2 hours later, I tried to make an online purchase unsuccessfully. When I called the number on the back of my Green Dot card, it showed the balance as $[redacted] with no transactions posted. Overnight, the balance decreased even more, and within a few hours, more funds disappeared. Despite calling multiple times without success, I am seeking further assistance regarding this issue. I feel like personal money has been stolen, and I am prepared to take action if necessary. My daytime and evening phone number is [redacted], and you can reach me at [redacted] or [redacted] Thank you, Ms. Tammy Forde.
Reported by GetHuman793721 on Friday, June 22, 2018 4:41 AM
Hello, my company processed a refund to a customer's Greendot card on May 17. The customer claims not to have received the funds due to closing their account. I am looking for guidance on how to verify if the money was received before the closure. If the funds are still with Greendot, I need to know the process to have the money refunded to issue a check. I don't have the customer's account number or SSN but their contact details are Billie Albanese, PO Box [redacted], Watsonville, CA [redacted], [redacted]-[redacted]-[redacted], [redacted] It appears the customer closed the account on June 5. The refund amount is $99 from SimpliSafe Inc. Thank you for your assistance. Regards, Jane Greenfield
Reported by GetHuman-janegre on Friday, June 22, 2018 2:36 PM
I bought a Green Dot prepaid Visa card worth $[redacted] yesterday to pay a bill over the phone. Unfortunately, the card didn't work, and the woman mentioned an error code 57. I've tried contacting Green Dot customer service multiple times, but I couldn't speak to a live person. I really need to sort this out to make my payment. Any assistance in reaching a customer service representative would be very helpful. Thank you for your help. Sincerely, Maryanna
Reported by GetHuman810605 on Friday, June 22, 2018 4:16 PM
I contacted customer service to dispute an incorrect charge on my card. They advised me to let the charge post before calling back. When I did, they requested extensive details and eventually directed me to an automated system, which wasn't helpful. When I called again seeking support finding a dispute form online, they couldn't assist and instructed me to submit a letter with the same information. Despite explaining my struggle, they couldn't guide me to the form. After requesting to speak to a supervisor, I was met with further frustrations as the supervisor provided inconsistent information. Eventually, I was told not to bother with the form or letter, and the investigation would proceed. I found the entire process unnecessarily difficult and upsetting, as the representatives offered conflicting information and were unable to help me with something as basic as disputing a charge. This experience should have been much smoother in resolving an issue with my money.
Reported by GetHuman811024 on Friday, June 22, 2018 6:03 PM
I have been trying to resolve an issue since my account got frozen, and it has left me stranded at the airport with my 8-month-old baby. The problem began when someone stole money that I had loaded onto my card for a 7-Eleven purchase of $2,[redacted]. The next day, while on vacation [redacted] miles away, 7-Eleven canceled the transaction, keeping my money. Now, with no funds and unable to get any help from Green, I am feeling frustrated. I tried calling their 1-[redacted] number, but it won't recognize my card as it has been canceled. Chime, the card provider, was unable to assist me, leaving me in a difficult situation.
Reported by GetHuman-vaistoc on Saturday, June 23, 2018 12:00 AM
I received my Social Security Administration funds on June 20, [redacted], but there is a hold on my account preventing me from accessing the money. I was instructed to email a picture of my state ID for verification, but it has been more than two business days with no response. When I try to call customer service, the system prompts me to enter my card information but provides no assistance and disconnects the call. I urgently need access to these funds as there is a significant amount of money involved. The situation is causing distress as my son is scheduled to participate in a Nike team event this weekend, and I am currently unable to cover the expenses.
Reported by GetHuman-mrlsr on Saturday, June 23, 2018 3:47 AM
I am experiencing issues with the contract between your company and Walmart Money Card. I have been in frequent contact with customer service to resolve a dispute. Despite requesting not to cancel my card due to needing access to my funds, my account was blocked without my consent on the 16th-17th, and a new card was sent on the 20th. Customer service is now refusing to verify my account and unblock it. This situation has been ongoing for two weeks since the 10th, and it is imperative that it gets resolved promptly. I urgently need access to my money for essential expenses like fuel so I can work. Additionally, I am eager for my dispute to be addressed and resolved.
Reported by GetHuman813038 on Saturday, June 23, 2018 11:51 AM
I purchased a card and loaded $60 onto it to pay my phone bill online. Upon trying to activate it online, I set a pin and provided my information, but encountered technical issues during finalization. Subsequently, my in-store payment was declined. Re-attempting online, I received conflicting messages about activation and account creation. I am frustrated by the lack of customer support and my inability to access my funds. The phone service only confirms my balance, but doesn't provide a solution. I just want my card to function properly and access my money effectively.
Reported by GetHuman814448 on Saturday, June 23, 2018 9:51 PM
I recently had to buy a new phone at Sprint after mine was stolen. Upon checking my account online, I noticed three transactions to porn sites on June 22nd which I did not make and do not use. I have a clear history that shows I do not visit these sites. I immediately removed the remaining funds, filled out a transaction dispute form, and tried to send it via PayPal or Google. Unfortunately, I had forgotten that I had just taken out the money, and sending the form would have cost me $6, leaving only $2.48 on my card. I would like a refund for these unauthorized charges. I have also requested to block any sexual content from emails or sites that could be linked to my card.
Reported by GetHuman-garytill on Sunday, June 24, 2018 5:41 PM
Hello, my name is Robin Bennett. I have been experiencing difficulties reaching your customer service line. Yesterday, when I attempted to withdraw money from my card, it was captured by the machine. I urgently need to transfer those funds to another card for my electric bill, which is crucial for my health. Every time I try to contact customer service, I am disconnected. I am desperate to speak with a live representative or receive assistance promptly. Please reach out to me at your earliest convenience. Thank you.
Reported by GetHuman-robynben on Sunday, June 24, 2018 6:01 PM
I am having trouble loading funds to my RushCard for my daughter using MoneyPak. I couldn't remember my password, and after waiting three hours for the reset email, my daughter set up a secure login on the site. When we attempted to load the money, it flagged as suspicious activity, so we had to request a refund. I don't understand why this is happening, as MoneyPak is supposed to provide fast and easy access to funds. I have spent hours trying to load the card, and I need the money urgently. I am frustrated and irritated that I can't speak to a live person, and it's unclear why having a Green Dot card is a requirement now. Please address this issue promptly. Thank you.
Reported by GetHuman818125 on Monday, June 25, 2018 2:31 PM
I am Tamika B. and I recently received a new card with a block on it. After contacting Green Dot, they assured me the block would be removed, but I was unable to access my money. They promised to send me a check within two weeks and five days, but I have not yet received it. I have changed my address, and it is crucial that I receive my funds soon. As a mother of eight, I work hard for my money, and this delay has caused me to lose my housing. I never expected this issue, especially since I have been a cardholder for so long. Please expedite the process of sending me the funds.
Reported by GetHuman-barrino on Monday, June 25, 2018 4:14 PM
My account was closed due to suspected activity. I simply requested a new card because mine was damaged. When I informed the representative about my address change, they blocked my account. Despite sending my identification picture multiple times, the system kept rejecting it, even though it showed successful uploads. Now, my account has been shut down, and my direct deposit is scheduled for tomorrow. This situation is highly inconvenient since I did not engage in any suspicious activities. They closed my account without verifying my security questions. I am seeking assistance to reactivate my new card promptly to access my account again.
Reported by GetHuman-miata on Monday, June 25, 2018 5:04 PM
My father purchased a Green Dot card for me and sent me the photos after loading it. I went online, registered the card, and checked the balance. Unfortunately, I lost my wallet, which is why I need the Green Dot card. I am currently in Hawaii, originally from Louisiana, and unable to order a new ID online due to state laws. I have a clear photo of the front of my ID on my phone, but without the back, they won't activate my card. I'm feeling stranded without money, even though I have my social security card and birth certificate. Can anyone offer assistance, please?
Reported by GetHuman-jacobtca on Tuesday, June 26, 2018 2:22 AM
I need to report unauthorized charges on my Green Dot account. Two months ago, my purse was stolen along with my .CA.D.L., credit cards, and child support check. The thief managed to cash the check and also spent my tax return of approximately $3,[redacted], which was directly deposited into my Green Dot account. I, Ricci Denton, did not authorize any of these transactions. I urgently need these funds back to pay my bills. I reported the fraudulent activity to Green Dot and spoke to John, providing him with Case #[redacted]08. I was told a new card would arrive in 7 business days and the funds would be available in 10 business days. Please contact me at [redacted] or via email. Thank you. - Ricci Leanne Denton
Reported by GetHuman-riccilde on Tuesday, June 26, 2018 3:10 AM
My name is Jarvis T. and I have been a Green Dot prepaid card customer for about 6 months. Since Thursday, June 21st, Green Dot placed a block on my account due to suspected fraudulent activity. Despite following their instructions to email a copy of my ID, the block was not lifted after 24 hours. When I called on Friday, I was told I needed a case number, which had not been provided earlier. After sending a photo of my ID, I was informed I had to wait for a call back within 24 hours. Frustrated about not receiving a call back, I requested to speak to a supervisor, only to be told this was not possible. It is now Tuesday, June 26th, and I still have not heard back. This has left me without access to my funds, unable to buy my son a birthday gift, and facing financial hardship. I have followed all their instructions, but the lack of communication is jeopardizing my job and causing immense stress. I hope for a resolution not just for me but for others facing similar issues. Thank you for your attention to this matter. Sincerely, Jarvis T.
Reported by GetHuman821977 on Tuesday, June 26, 2018 1:56 PM
Hello, I bought a $[redacted] gift card from Walmart in Shepherdsville, KY on June 20 at 8:03 a.m. I tried using the card at JCPenney in Louisville, KY on June 23, only to find out it had zero balance. I visited Walmart on June 24 to inquire about the issue. They reached out to, who mentioned the card was used on on June 23, which wasn't me as I don't shop at Target or online at all there. I have a case number of [redacted]9 and have sent all the details via email for a refund. My name is Brenda Fawbush, residing at [redacted] Alek Avenue, Shepherdsville, Kentucky [redacted]. You can contact me at [redacted] or 1-[redacted]. I've attached a copy of my driver's license for verification. Please respond promptly. Thank you.
Reported by GetHuman-bfawbus on Tuesday, June 26, 2018 1:59 PM

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