Green Dot Customer Service Issues

Archive 9

The following are issues that customers reported to GetHuman about Green Dot customer service, archive #9. It includes a selection of 20 issue(s) reported July 5, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I bought a Green Dot MoneyPak card for $[redacted] at Dollar General in Kellyville, Oklahoma on July 2, [redacted]. After sending the 14-digit number to my son, he tried to load the card but found a security lock preventing it. Despite the Dollar Store's advice to call, my attempts only lead to a recording requesting credit card or social security numbers, which I don't have. All I possess is the card's back number. Can you assist in resolving this issue? Thank you.
Reported by GetHuman-angiege on Khamis, 5 Julai 2018 pukul 15.34
I mistakenly purchased a reloadable card instead of a $20 VISA gift card at Family Dollar in Mendota, IL. The reloadable card had additional fees, and I want to return it but have not received a response to my letters requesting a refund. I sent the card and letters on April 4th and a follow-up letter on May 31st. Contacting the company by phone has been difficult. Kindly refund the $21.25 I paid for the card. Thank you. - L.C.
Reported by GetHuman851869 on Khamis, 5 Julai 2018 pukul 17.29
I recently went to Rite Aid and loaded $90 onto my prepaid card. When I tried to make a purchase for RAM, the order was placed but then put on hold. After canceling and retrying, I faced the same issue. I attempted to use the card on my PlayStation 4 to buy a game, but encountered difficulties. When I called, the automated system mentioned orders can only be made in-store, which was frustrating considering the purpose of having a debit card. Next, I tried to get cash back at Seven Eleven, but my card was declined, and they charged me a $7 fee prior to use. The restrictions seem unreasonable, and I'm left wondering how to use my card effectively or if legal action is possible if issues persist.
Reported by GetHuman-falldow on Sabtu, 7 Julai 2018 pukul 20.50
Following a high-level inquiry with Rite-Aid corporate, it has been almost a month, and I am still owed $[redacted].78. I have had an unpleasant experience with GreenDot.com and Rite-Aid, and I will never purchase anything from Rite-Aid again due to their involvement in the GreenDot scam. Both GreenDot.com and Rite-Aid have been unhelpful. Despite handing over $3,[redacted] in cash to Rite-Aid over two weeks ago, I am struggling to recover almost $[redacted] from them. I reached out to Rite-Aid corporate, but after promising an investigation, there has been no follow-up despite my numerous attempts and countless hours spent on the phone with GreenDot and Rite-Aid. I am determined to resolve this issue, even if it means going to Rite-Aid's corporate headquarters in Camp Hill to speak with the CEO directly.
Reported by GetHuman868776 on Rabu, 11 Julai 2018 pukul 00.35
I arranged for my direct deposit to be sent to your bank but have not received it yet. I contacted your representative and spoke with the same woman for two consecutive days. She instructed me to wait throughout the day as the deposit could come at any time on payday. Despite calling multiple times during the day, I kept receiving the same advice to wait. The next day, I provided a tracking number as advised by your representative, but she did not utilize it until I insisted she investigate further. She mentioned that your team can only see when the deposit arrives but not if it's pending or what might have occurred if it was rejected. She claimed there was no one else I could speak to and that this was all she could do. I expressed my dissatisfaction, and only then did she agree to start an investigation, which could take up to two days. This timeline is not acceptable to me as I am unsure if the payment can be returned or not, and without it, I will not receive my pay. I have verified that the routing number and account number were correct. Action needs to be taken promptly.
Reported by GetHuman-apriltar on Khamis, 12 Julai 2018 pukul 04.22
Hello Green Dot Team, I'm Jasimine Ash, with a Social Security Number ending in [redacted]. I am the account holder for [redacted] and the card ending in [redacted]. I have contacted multiple Green Dot representatives regarding an unauthorized charge of $[redacted].74 on my account. The source claims they refunded me, but I did not receive it. The transaction shows Sqc name with mine, although I do not recognize it. These funds were essential for my college expenses, and now I am unable to afford my medication. I believed it was an error initially, but it seems otherwise. The funds should have been returned by July 11. I kindly request a prompt investigation and the return of my funds. Thank you, Jasimine Ash
Reported by GetHuman-jasimine on Khamis, 12 Julai 2018 pukul 19.17
I lost my phone and had to lock it remotely for security reasons. Unfortunately, this locked me out of all my accounts. I got a new phone and need to set everything up again. However, I can't access my Green Dot online banking because I no longer have my old phone number and was locked out of my Outlook email. Contacting a real person at GreenDot seems impossible as the automated system doesn't lead me to a human. It's frustrating. I hope someone can help me with my banking problems. My phone number is [redacted] and email is [redacted]. My name is Kaylene Marie B. I appreciate any assistance in resolving these issues.
Reported by GetHuman874991 on Khamis, 12 Julai 2018 pukul 19.48
I bought a Walmart MoneyCard about 7 years ago while in high school in Mississippi. Over the years, it has been reliable for me, even after moving to Dallas, TX. Recently, I had issues using it and reported it damaged. I received a new card, but I can't access the funds. Despite following all steps and providing necessary ID, my account remains blocked for further review. I am Wesley Smith, and you can reach me at "[redacted]" or "[redacted]" I am open to any verification needed. Please activate my card or send the remaining balance to either my mom's Mississippi address or my Dallas apartment. Thank you for your assistance. Best, Wesley D. Smith
Reported by GetHuman-westhebe on Khamis, 12 Julai 2018 pukul 23.15
I recently purchased a card, provided my personal information, and loaded money onto it to pay for my car insurance. Unfortunately, when trying to use the card, it is being declined, stating that my personal information is not on file. Despite speaking with a foreign representative who claimed to have activated the card, I am still unable to use it online or at ATMs, potentially causing my car insurance to lapse. I urgently need this issue resolved as soon as possible. I have tried reaching a live person without success, and if I don't receive a call back at [redacted] soon, I will escalate this matter to the Attorney General for investigation into possible fraud. I have interacted with automated services and one representative but have not had any resolution. I am requesting a refund of my funds and for the card to be activated promptly so I can access my money immediately.
Reported by GetHuman-dorrisbe on Khamis, 12 Julai 2018 pukul 23.54
On January 19, [redacted], I created a profile with iD and provided all my personal information. Please contact me so I can explain in further detail. There seems to have been a scam where I never received my $[redacted], and I have evidence such as pictures and witnesses. Greendot mentioned that the person who received my funds placed a lock on their account. I believe the security system at Greendot is involved in taking my money. I even have a number that was contacted by law enforcement for information, but Greendot kept them on hold for over 20 minutes. The FBI, Attorney General, and BBB advised me to escalate this with the media as Greendot refuses to investigate. Steve Streit should be aware of this situation as his security system is possibly associated with the scam. I insist on speaking with Steve directly at [redacted] regarding the return of my funds.
Reported by GetHuman878754 on Jumaat, 13 Julai 2018 pukul 20.56
I have recently disputed charges on my Go Bank debit card and completed the necessary paperwork to explain the issue. I received a new card at my updated address, but it wasn't left in the mailbox due to the lack of my name on it. Unfortunately, my account access has been blocked, making it impossible for me to speak with customer service as they can't locate my information. I simply want my funds back and access to my account through the new card. I have been satisfied with Go Bank until this incident, feeling as though the situation has allowed my ex-partner to unfairly access my money. Any help in resolving this matter would be greatly appreciated. Thank you for your assistance. - T. Chesnut
Reported by GetHuman-tczlife on Jumaat, 13 Julai 2018 pukul 21.31
I inquired about a Green Dot MoneyPak issue. Despite reaching out to Green Dot for a $[redacted].00 refund on a MoneyPak card, I have been given the run-around. I was directed to a refund processing site, but encountered an error saying my request couldn't be processed due to the information provided. My details remain unchanged. The issue arose when the individual who provided me with the MoneyPak number decided to retract the funds. Although I understand the block in such cases, I find it puzzling how I could request a refund without having the MoneyPak number to begin with. All I seek is a refund for the card I purchased yesterday - after that, I no longer wish to deal with Green Dot.
Reported by GetHuman-lynnhayn on Jumaat, 13 Julai 2018 pukul 22.09
I purchased a credit card from Dollar Tree about a week ago. I have been attempting to activate it daily, but I encounter issues. When I input my phone number, it requests the last code sent to me. However, upon entering it, a message appears stating the code has expired. I have diligently tried again later to no avail. The card no longer functions with my number. I am seeking a refund or a replacement card with the $[redacted] deposit I made. The credit card details are as follows: [redacted][redacted], expiring on 10/21, with CVV [redacted]. Can customer service assist in activating this card and contact me via email or text at [redacted] Thank you for your help.
Reported by GetHuman-axelbeni on Jumaat, 13 Julai 2018 pukul 22.57
I have been trying to resolve this issue since July 1st, and I have not made any progress. I am unable to reach anyone, only a recording, without any options to address my problem. I purchased a card on the 1st, and the store employee set it up for me using her number instead of mine and entered the wrong email address. I do not know how to rectify this as it asks for a username, password, and access code when I try to log in. I cannot proceed further as the access code is sent to the wrong person who is not responding. Today, my car broke down, and I have the necessary funds on the card to fix it, but I am unable to use the card. I am desperate for assistance and prefer speaking to a live person rather than a recording. Thank you. - DR Cabler
Reported by GetHuman881782 on Ahad, 15 Julai 2018 pukul 00.39
I recently purchased a GreenDot MoneyPak card to make a deposit to my prepaid Visa debit card. When I tried to scratch off the number on the back, the card got damaged, and I can only see the last 4 digits. I have the receipt and the card has $[redacted] loaded on it. I have a Green Dot account, and I would like the $[redacted] deposited into my prepaid Visa debit card. Unfortunately, I cannot provide the full MoneyPak number. My name is Edwina Taylor, and you can reach me at [redacted] BG 84 at gmail. Please assist me with this issue promptly. Thank you.
Reported by GetHuman884878 on Isnin, 16 Julai 2018 pukul 13.13
I need to speak with a representative. This app is not helping me, and none of the provided numbers are working. $[redacted].00 was loaded on this card, but I can't access or activate my temporary card, which I was supposed to use within a half-hour as the cashier stated. I am seeking a refund, hoping to avoid any issues. I want to communicate with someone in the corporate office because they might not be aware of the recurring problems with this Green Dot card. I am extremely dissatisfied because I once again loaded $[redacted].00. I believe this is the worst company to deal with. I will search for a number and a way to contact corporate since this experience wasted my time and money. There should be a representative available to help with issues like these. This is not the way to conduct business. Sincerely, a deeply upset and disappointed customer who will not use your service again.
Reported by GetHuman885498 on Isnin, 16 Julai 2018 pukul 15.45
I am extremely dissatisfied with the experience I had with purchasing and trying to use a Green Dot card recently. I bought a Green Dot card to pay my phone bill to avoid disconnection, but when I tried to register it online to complete the payment, an error message appeared stating I had exceeded the number of attempts allowed, forcing a 24-hour wait period. Upon calling customer service for assistance, the support representative I spoke to not only declined my request to speak with a supervisor but also abruptly ended the call after making me wait for an hour. As a result of this mishap, my phone service was disrupted, leading me to pay an additional $40 to have it restored promptly. I had loaded $60 onto the card specifically to cover my bill on time, and due to Green Dot's inadequate service, I was unable to do so.
Reported by GetHuman884212 on Selasa, 17 Julai 2018 pukul 00.05
I encountered an issue with a charge of $[redacted].99 on my Green Dot card. I reported it and followed the instructions I was given to write a letter, which I sent out yesterday. However, upon receiving my card today, I found that my account is locked. My ID reads Roberta Swart, but I signed it as Roberta Damron, using both names frequently. I have also sent a copy of my Missouri ID as proof of my identity since I recently moved from there to Florida. I am rather frustrated by this situation as I have instructed Social Security Direct Express to direct my payments to Green Dot starting in August [redacted]. If my account remains blocked, I will not receive my funds, leading me to question my choice of using Green Dot for direct deposit. Kindly resolve this matter promptly.
Reported by GetHuman-swartdam on Selasa, 17 Julai 2018 pukul 03.21
I was advised to email my ID to have a block lifted from my account. After doing so, I was informed that the ID was too blurry and had to resend it. Following that, I was asked to submit the check stub for the funds sent, leading to a two-day verification process. I am puzzled as to why all the necessary documents weren't requested at once and why I wasn't promptly informed about the additional requirements. It has been nearly a month, and I am frustrated with the poor customer service and perceived rudeness. I am seeking assistance from a supervisor or someone who can address this matter effectively, as the current situation feels like an attempt to withhold my money, raising concerns of possible fraud.
Reported by GetHuman-lacolemo on Selasa, 17 Julai 2018 pukul 13.36
I recently applied for a Green Dot Primor Visa and was informed of my approval on the website. After making a $[redacted] deposit, the site mentioned that my request was being processed and instructed me to watch for important emails regarding my card. However, I never received any such email. Upon checking my bank statement, I noticed that the $[redacted] deposit was debited and then promptly returned. When trying to contact customer service using my social security number, the system could not locate my account, leaving me unable to reach a person for assistance. It has been two days of uncertainty, and I am eager to have clarity on whether my card is in the process of being issued and if the deposit will be withdrawn from my bank account or if there was an error in the process.
Reported by GetHuman-davidjea on Selasa, 17 Julai 2018 pukul 14.48

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