Greyhound Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about Greyhound customer service, archive #3. It includes a selection of 20 issue(s) reported June 18, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently in Spartanburg, South Carolina. I arranged a trip this morning with Greyhound Services, which I believed to be in Spartanburg. However, upon arrival, I discovered that the office here does not represent Greyhound Services correctly. I am now stranded and will miss my bus connection to Columbia, which is only an hour and a half away. I had unanswered questions at the Spartanburg office and even tried to speak with the Greyhound driver, who arrived an hour late. Unfortunately, her attitude and rudeness were unacceptable. I believe this lack of customer service at the Spartanburg station and by the bus drivers needs attention. I will be contacting my lawyer and expect immediate contact from your corporate office. Please reach out to me at my email i k k i l e a 7 at or area code [redacted]. Failure to do so may result in legal action.
Reported by GetHuman795389 on lundi 18 juin 2018 14:04
My daughter accidentally bought a non-refundable ticket using my credit card without my permission. We won't be able to travel, and I am kindly asking for a refund. I've heard that Greyhound has been known to assist customers in situations like this. I apologize for the trouble but would be grateful if you could help us out. I'm a single mom and every bit of assistance is appreciated. The Confirmation number for the ticket is [redacted]5.
Reported by GetHuman-debbrush on lundi 18 juin 2018 18:36
I am reaching out regarding a situation with my daughter's recent non-refundable ticket purchase to Toronto made using my credit card without my authorization. We will not be utilizing the ticket and kindly request a refund. I have been informed that Greyhound may consider exceptions based on individual circumstances, and I am hopeful for their assistance in this matter. The confirmation number for the ticket is ********. I appreciate any support as a single mother to ensure that the funds are not wasted. My daughter's intentions were to assist, but she misunderstood the situation. Any help with the refund process would be immensely valuable to us and would greatly influence our opinion of Greyhound. This is our first interaction with Greyhound, and I trust that they can show flexibility in this instance to leave a positive impression on us as new customers. I will be contacting the general customer **istance number to discuss this further.
Reported by GetHuman-debbrush on mardi 19 juin 2018 11:18
I purchased my ticket in Port Saint Lucie for June 12th, but unfortunately, my Aunt passed away that same night. When I contacted Greyhound requesting to change my ticket, I was told the supervisors were busy and that I needed to call 24 hours in advance for a refund. I explained I didn't want a refund but rather to reschedule my trip to Boston once I have my Aunt's ashes. I rely on Greyhound for travel between Boston and Port Saint Lucie and have been a frequent customer for the past two years. I'm unable to afford a new ticket on my disability income. I just need to change the date of my trip. Thank you for understanding. Sincerely, Logan Ciaraldi.
Reported by GetHuman-loganant on mardi 19 juin 2018 12:17
My son and I had a trip booked on a Greyhound bus from Odessa, TX to Lubbock, TX on June 19th. Our departure was at 7:30 pm, scheduled to arrive at 10:30 pm. We reached the bus station an hour early but found out that the bus had a significant diesel leak and was parked. Unfortunately, there was no replacement bus to Lubbock for 24 hours. My hotel reservation was impacted as well since I couldn't cancel it, resulting in financial loss and missing an important event. Even though my ticket is non-refundable, I question the fairness of Greyhound offering only a $60 refund out of the $[redacted] I paid. The safety issue of a diesel leak from the bus was alarming, and the lack of an apology was disappointing. I strongly feel Greyhound should reimburse me for both the hotel and bus tickets, considering the inconvenience caused, especially missing a crucial family event. I have images of stranded passengers, including women and children, enduring a lack of facilities for hours due to the bus station closing. The bus to Dallas arriving four hours late, did not offer a solution for my transfer to Lubbock as needed.
Reported by GetHuman-ybarraja on mercredi 20 juin 2018 14:54
I had a distressing experience traveling from LA to Tacoma, Washington. The bus broke down before Fresno, and I was transferred to another bus to Sacramento, where my luggage was misplaced. The manager in Sacramento was unhelpful and caused me to miss my connecting bus to Tacoma. Stranded, I had to take a taxi to a hotel and later had to book a flight to Seattle. In Tacoma, Eddie was helpful and informed me about my lost luggage. After a frustrating back-and-forth, my bags were finally located in Tacoma the following day. I am extremely upset and demand compensation for my expenses and the bus fare.
Reported by GetHuman803754 on mercredi 20 juin 2018 17:05
I recently went through a difficult situation where I had to cancel my Greyhound bus ticket from Denver, CO to Missoula, MT. I had booked an economy ticket for Tuesday, June 20th but had to cancel last minute due to a family emergency involving my daughter's father. When I called Greyhound for a refund, I was informed that economy tickets are non-refundable. Despite explaining my situation to a supervisor and customer service, they were unable to provide any assistance. I am now facing financial hardship as a result. I am kindly asking Greyhound to consider making an exception in this case and provide me with a refund or at least a partial refund. My ticket confirmation number is [redacted]6, and my name is Cynthia L Sontheimer-Cole. Thank you for your understanding and help in this matter.
Reported by GetHuman-clsc on mercredi 20 juin 2018 20:42
I am currently on bus [redacted] from Toledo, Ohio, heading to Atlanta, GA. Everything went smoothly until we reached Cincinnati and had a change of bus drivers. The new driver sprayed some chemical between the aisles, accidentally wetting my calf. Despite pointing this out, he denied it and cut the power to the outlets, impacting over 30 passengers. He ignored requests to turn the power back on and even removed his name tag, refusing to provide his name. I felt compelled to share this experience as the situation is frustrating for everyone on board.
Reported by GetHuman805386 on jeudi 21 juin 2018 00:46
Subject: Refund Request for Ticket [redacted] Dear Greyhound Refund Department, I am seeking a refund for a prepayment I made on June 20, [redacted], for a bus trip from Denver to Des Moines, schedule departure at 7:15 pm local time. Unfortunately, due to illness with a high fever, I was unable to board the bus and had to cancel my journey. I notified Greyhound 90 minutes before departure and was granted a one-time rebooking option, but encountered difficulties during the process and was disconnected after a lengthy 19-minute call. Subsequent attempts to rebook were equally frustrating, leading to a 56-minute call that resulted in no resolution. I am disheartened by the customer service experience and lack of reassurance for my future travel with Greyhound. Please process a refund of $[redacted].50 promptly. Thank you for your assistance. Best regards, Jesse Quintanar Cc: David Rash
Reported by GetHuman-jessequi on jeudi 21 juin 2018 05:33
I stayed at the Springfield bus station for two days with a 4-year-old because there were no available seats on the bus I had paid for. The next bus had only one seat, causing a 5-hour delay. Due to various delays and accidents, we missed our connecting buses to Flint. I need a refund for the seat I paid for but couldn't use, plus reimbursement for the taxi fare. The buses had no air conditioning, reclining seats, or armrests, and I had to request people to move so my child could sit with me. I require a bus to Detroit or Flint today and a refund for the Springfield to St. Louis ticket. The lack of accurate information from the Springfield station staff added to the inconvenience. Thank you for your prompt attention to this matter.
Reported by GetHuman808574 on jeudi 21 juin 2018 22:18
I am extremely disappointed with the recent service provided by Greyhound bus services. I am requesting a complete refund for my trip from New York to Pittsburgh, PA on Thursday, June 20th. Our scheduled departure time was 4:00 pm, but we did not leave until 5:40 pm, resulting in a 2-hour delay on arrival. The lack of a driver and the unhelpful staff made the experience even more unacceptable. Additionally, we had to switch buses due to another mix-up, further adding to the unprofessionalism of the situation. I do not wish for a future travel voucher as I have lost confidence in Greyhound. I demand a full refund of the $79 trip cost, with $39 reimbursed to the original card used for purchase. My confirmation number for the trip is [redacted]. Sincerely, M. Richardson
Reported by GetHuman-perettem on samedi 23 juin 2018 13:40
On May 31, [redacted], I experienced assault at the Greyhound bus station on Harrison St. in Chicago, Illinois. After reporting the incident to Greyhound security, a Black male security personnel who claimed to be a Chicago police officer did not take my complaint seriously as he did not witness the incident. He did not provide his name or badge number and did not assist in calling [redacted] or EMS. The individual responsible for the assault was helped to escape by the security personnel. The other three employees I spoke to also did not take appropriate action or provide information on Greyhound safety policies. Despite reaching out to Greyhound five times, including four emails and one phone call, I have not received a response. Additionally, my bus broke down for seven hours, and my request for a refund has gone unanswered.
Reported by GetHuman815256 on dimanche 24 juin 2018 08:07
My fiancée traveled from Omaha to Mississippi and had a layover in Kansas City. Unfortunately, her bag was lost during the trip, which contained some very sentimental items, including her late father's ashes. We reported the missing bag over 20 days ago, but there hasn't been any progress in finding it yet. We were told we need to file a new claim now, which is frustrating given the situation. This is a significant issue for us, and we are extremely upset that such a valuable and irreplaceable item has gone missing. We are considering taking legal action if the bag is not located soon.
Reported by GetHuman816240 on dimanche 24 juin 2018 19:37
On 6/22/18, upon arriving in Phoenix, AZ, I experienced a concerning situation with Greyhound. The driver, operating bus [redacted], advised passengers to leave their bags on the bus, assuring us we would return to the same vehicle. However, upon reboarding, I discovered the bus had been changed without prior notice. Despite my inquiries about locating my bags, I was met with unhelpful responses from both security and Greyhound staff. Throughout my journey from Phoenix to Tulsa, I persistently sought information regarding my missing luggage, but only received vague responses. I am now seeking a refund for my bus ticket and compensation for my lost bags, estimated at $[redacted] in value. I have taken the step of filing a police report as I suspect foul play. My urgent request is to have my bags returned to me within 24 hours. I am deeply dissatisfied with Greyhound's customer service and demand swift resolution.
Reported by GetHuman-awdailey on dimanche 24 juin 2018 21:33
I have been nice and very polite. I didn't disrespect anyone because it's not the workers' fault. I left Salem, Oregon, and was supposed to be in Denton for the funeral. I created a GoFundMe account to get home for the funeral, and I have proof to show I'm not lying. Currently, I'm on my way to L.A. They kept redoing my tickets and all the buses were going my way, but they said it wasn't the right bus. Even though I waited 7 hours before getting another ticket and a bus, I'm going to miss my mom's funeral because of this. It really hurts me that your company didn't take that into consideration. Now people are telling me to sue, and my aunt is an attorney, so that's my last resort. I want to know what you can do to make up for the time I lost with your staff. The manager did what she could and even gave me food, which was nice of her. But now I'm stressing and upset because it's my number that this all hinges on. I left Oregon 7 hours later than I should have and I'm just getting to Modesto. Please, I don't want to sue, so call me and let's talk. If not, I will take the next step. I have all the information I need, and she said I can sue. I don't want to, but if you can't help, then I have no choice. Thanks, Perry. Have a blessed day. Greyhound Bus Rider since '85.
Reported by GetHuman817098 on lundi 25 juin 2018 03:27
I lost my luggage on a trip to Colorado Springs, which had all my important government-issued business papers worth almost $3,[redacted]. Besides that, my clothes and personal items were also in the suitcase. It has been nearly three months, and despite providing Greyhound with all the necessary information, they haven't been able to locate my bag. I've been trying to reach a manager, but no one has responded. It's frustrating that it's taking so long to find a single suitcase. This situation has left me without a job or money, and I may end up homeless. I am willing to compensate for the lost suitcase, but the delay is unacceptable. I feel ignored, and the whole experience has been unprofessional and distressing.
Reported by GetHuman-ogardine on lundi 25 juin 2018 13:15
RSVP [redacted]8, case [redacted]. My name is Robert Winston, and I purchased a ticket for my son, Willie Jones, departing from Muskegon, MI at 3:10 pm on 06/13/18. I, residing in Atlanta, GA, am addressing an issue that occurred when my son arrived at the terminal at 1 pm, only to find out there was a problem with the ticket. Due to the absence of an email being requested by the original agent, my son missed his bus. After rebooking the ticket for Monday, I later contacted Greyhound to waiver the ticket as my son was supposed to be in Atlanta by the following Saturday. Despite speaking with several customer supervisors, the recorded conversation could not be located for proof, hindering my chance for a refund of $[redacted].50. I am determined to have the recording found and reviewed to support my request for a full refund.
Reported by GetHuman819516 on lundi 25 juin 2018 19:24
Dear Greyhound, I am writing to share a concern about my recent experience with the company. My husband and I took a bus from Port Authority NY to Wilmington DE this morning. Despite arriving 35 minutes early and confirming the gate location at the information desk, we encountered confusion upon arrival. The staff at the gate initially dismissed my husband's inquiry about the bus, only to later inform us we were at the wrong gate after observing another bus depart nearby. The chaotic and dismissive manner of the drivers and staff left us feeling frustrated. Clearer gate assignments, indicated perhaps on the ticket, and improved signage could alleviate these issues. The overall disorganization may contribute to the observed rudeness of the employees. Thank you for considering my feedback. Best regards, M. Vote
Reported by GetHuman825419 on mercredi 27 juin 2018 13:00
Hello, my name is Logan Ciaraldi. I previously shared my concern on June 12th, [redacted]. My case is already with Get Human, referencing confirmation #[redacted]. Initially, I was advised to contact a lady named Freda Walker. When I reached out to her, she instructed me to email her the second Greyhound ticket confirmation number, assuring me a refund on my debit card. However, despite purchasing another ticket yesterday, I have called and left three messages at her number with no response. I am at a loss for what steps to take next. This situation is starting to feel like a fraudulent scheme.
Reported by GetHuman-loganant on lundi 2 juillet 2018 13:25
Ticket number [redacted]6 with phone number [redacted] for the bus trip booking on July 2, [redacted], around 10:28 a.m. I used a Canadian website. The customer service representative did not mention it was an American number, and I was charged in USD which I noticed through my bank email notification for $78.55 CAD. I expressed my concern about the high price to the representative Carlos (ID# [redacted]) and requested a refund, but was directed to multiple other individuals and given the runaround. After escalating to a supervisor, Romero (ID [redacted]), they suddenly located the call recording but requested a call back in 4 hours. Now they claim the ticket is non-refundable which was never communicated during the call. This experience has left me extremely frustrated and disappointed, and I am demanding a refund. I am deeply dissatisfied with Greyhound and will not be using their services in the future.
Reported by GetHuman-mabdool on lundi 2 juillet 2018 17:31

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