Groupon Customer Service Issues

I have been a customer for years and purchased an escape room for $[redacted], expecting to use my $65 Groupon. Unfortunately, the escape room was full, and despite not being able to use it, the Groupon was marked as "viewed," causing me to lose out on $65. This loss comes at a challenging time for me since I recently lost my job and car. I took my daughter and her friends to the escape room as a way to help her with anxiety and depression but ended up being out hundreds of dollars. It's disheartening that Groupon wouldn't refund the amount considering the circumstances. I won't be using Groupon again after this experience. It's disappointing to see how businesses handle situations like this, especially when people are genuinely struggling to make ends meet.

Please contact me promptly at [redacted]. I have left a message without a response. Despite the phone message directing me to seek help online, my attempts have been fruitless. I am taking steps to report Groupon to the BBB. They withdrew funds from my checking account for various products without adequate communication. These include "Hello Fresh," a return address stamp, and 2 canvases. There was a lack of confirmation on delivery dates, stamp details, photo choices for canvases, and shipping addresses. I am utterly displeased with Groupon's service and lack of efficiency. I plan to inform my Facebook friends about the challenges in reaching customer support and the company's handling of transactions. Trust is now in question.

I purchased a mirror that arrived damaged and defective. The charger port on the back is broken, the mirrors are falling out, and it won't stay upright. I have tried contacting the seller with no response. Additionally, the pictures of the damage cannot be uploaded due to size restrictions. I am extremely disappointed with this purchase as the product does not meet the advertised specifications, and I am seeking a refund. I would appreciate guidance on how to proceed and would like Groupon to intervene to ensure a resolution with the seller. Thank you for your assistance.

I tried to redeem my Groupon right after purchasing it, but the vendor informed me they were facing staffing issues and no longer providing the service. They suggested calling for a refund or waiting for the service to potentially become available later. Despite using a $10 discount for the purchase, I opted to wait. After contacting them twice over months without success, they proposed a different service at an additional cost, which I declined. The last exchange was a few days before the Groupon expired. I found it challenging to reach a customer representative and had other pressing matters to attend to. I am seeking a refund for the original amount and wondering if the bonus Groupon funds could be reallocated due to the unavailability of the service. The deal was for a Relax Massage 2 Good offer of $85 towards a sixty-minute Foot Combo Massage with Herbal Soak for Two.

Hello, I am writing regarding a cooking class booked through Holaconlola for two people using a Groupon received as a gift from Jenny Carafa. The scheduled class on November 8th, [redacted] did not take place as the host, Lola, was unreachable due to leaving her phone in an Uber. Despite our attempts to contact her, Lola informed us the day after the class that she had her phone back. She suggested rescheduling, but we requested a refund for the no-show. Lola has failed to provide the refund and is unresponsive. We are seeking a refund for the total amount to be issued to Jenny Carafa. Please contact me at [redacted] [redacted] [redacted] or via email to address this matter. Thank you. - Elizabeth Dinakis

I recently bought four Laser-Lipo Treatments from Light RX using Groupon, but I was informed that Groupon only allows me to use one treatment despite charging me for two. I also traveled 33 miles for a scheduled consultation at the Virginia Beach location, only to be told it was meant to be over the phone. Although I missed the call for the phone consultation while speaking to the salesperson at Light RX, Groupon messaged me to reschedule it for five days later. Due to these inconveniences, I am requesting a full refund for both laser lipo treatments I bought. My name is Ashlie O'Neill, and my Groupon name is Ashlie Teal. The voucher number is [redacted]3, and the Groupon code is VS-4M2G-7VVP-HX3J-RY46 with an expiry date of 6/7/21. I'm hesitant to check the other Groupon information due to these issues. Please refund both treatments.

My partner and I booked a 3-night stay at The Shores of Panama in Panama City Beach, Florida. Our check-in is scheduled for February 19, [redacted], and check-out on February 22, [redacted]. The order number I received via email is [redacted]. We reside in Nashville, Tennessee, and are currently facing challenges due to a severe snowstorm, which has left us and other residents stranded since Monday, February 15, [redacted]. The unprecedented snowfall in Nashville and neighboring areas has made travel impossible. With 6-8 inches of snow falling today, February 17, [redacted], the forecast predicts continued severe weather throughout the weekend, making roads hazardous. Regrettably, we are unable to embark on our trip, and we kindly request a full refund. We were caught off guard by the unexpected snowstorm and if we had foreseen the extreme conditions, we would have canceled our trip in advance. We would greatly appreciate your understanding and assistance with processing a full refund. For communication, please reach us at the email address provided or at [redacted]. Thank you for your consideration.

I purchased a holistic massage coupon with Groupon code VS-JZTC-PYCG-992k-JHZ5. My experience has been frustrating with difficulties in scheduling appointments, last-minute cancellations justified by Groupon's incorrect agenda. Despite finally attending my first appointment with Ms. Svetlana on January 27th at 9:00 am, subsequent appointments set with her were rejected as she had canceled my initial appointment without notice. Even though I had written reminders and the voucher receipt, she preferred to accommodate someone else. I am fed up with the lack of professionalism and request a refund of the amount paid, compensation for the inadequate service, and the inconvenience caused by repeated cancellations. I have emails, call records, and wasted mornings due to the service's unreliability. If not resolved within 10 days, I will seek legal action. I await your prompt response. Best regards, Joy Dr. Stefania

I purchased a Swedish Massage as a Christmas present for my wife in early December [redacted] via Groupon from JJ's Spa. Recently, I discovered she was unfaithful, and I have initiated divorce proceedings. I'm requesting a refund of $[redacted].40 since she will not be utilizing the gift. Kindly reach out to me via my work email for a response. I will be available to discuss this matter starting Monday, 2-22-[redacted], at 8 am Eastern Time. Thank you.

Several weeks ago, I made purchases through Groupon for tinted windows for my vehicle and hair services in a specific state. I requested a refund for two items totaling $[redacted], which Groupon confirmed was processed. However, I never received the refund. After the purchases, my cards were compromised, leading me to get new cards. Strangely, I can no longer access my Groupon account, and all my purchase history has disappeared. I am frustrated by this situation because over $1,[redacted] of purchases seem to have vanished without a trace. I hope to understand why this is occurring and receive my money back promptly.

I was considering purchasing a voucher to revisit a tattoo shop I had visited previously. Accidentally, I clicked the buy button before making a decision. I promptly canceled the purchase, but Groupon had already credited the funds to my Group bucks account. I urgently request Groupon to cancel the transaction as it was unintentional.

I purchased dental care for my two dogs, but this veterinary office refuses to provide simple cleanings and wants to charge $[redacted] per dog, totaling $[redacted]. I informed them that other vet offices offer basic cleanings for less. They suggested I seek a refund through Groupon. I contacted my credit card company about the issue since I pre-paid for the service. I attempted to cancel and request a refund on the Groupon website and, finally, the refund showed up today. I want to confirm whether the refund is going back to my credit card or to my Groupon account. I don't use the Groupon app and will not be using their website in the future, so I need to ensure the refund goes to my original credit card. Please confirm the process for me.

It has been over 3 weeks since I purchased a 90-minute deep tissue massage for approximately $60 on Groupon. Unfortunately, I am unable to print the proof necessary to make my appointment. Despite multiple attempts to contact the massage business, I have not been able to schedule my appointment as they do not answer their phone or return my messages. Additionally, when I found another massage site online, it was closed for safety reasons, leaving me frustrated with the situation. I have not received any response from Groupon, and when I tried their chat site, I was directed to pay an additional $5 for customer service. This experience has been stressful, especially during these uncertain times. I request a refund of the $60+ payment made on my Visa card between February 15 - 19, [redacted] through Groupon, as I have not been able to obtain the massage I paid for. My body is in pain, and I am disappointed that my money seems to have gone to waste. Thank you.

I purchased three Groupons for Miami Aqua Tours, but I encountered issues when trying to book a boat tour. Despite calling multiple times with no answer, I attempted to use the Groupons on Feb 13th. Unfortunately, I was informed at the ticket booth that only 10 Groupons are accepted per day, a policy not clearly stated on their website. Despite showing my call log, my friends and I had to pay full price for the boat ride as we couldn't use the Groupons. Now that I've already paid full price for the tour, I am seeking a refund or alternative resolution from Groupon for the unused Groupon tickets.

Hi, my name is Carlette Myers. I have purchased several Groupons and have been pleased with all except the one I am inquiring about today. I bought a Groupon for InstaSculpting located at [redacted] West Fallbrook Ave, Suite #[redacted], Fresno, CA [redacted] - Phone # [redacted] for 6 treatments at the beginning of last year. Upon arrival on 2-19-[redacted], they offered me more treatments for $70 extra, which I paid. Due to the pandemic, I only used 2 treatments before they temporarily closed. Despite my attempts to reach them, the business is permanently closed, and I haven't received any response regarding a refund. I am hoping for a resolution through Groupon. Thank you for your help. Carlette Myers

Good morning, I am finding it frustrating that resolving issues like this during a professional phone call is not possible! I bought a Groupon for four treatments at "Frost Fit," and during my first session, I got a burn on my back from the treatment. Frost Fit couldn't refund me because they marked my Groupon as redeemed. I have tried to contact Groupon multiple times without success. I don't think I should have to buy a customer service membership to get help. I paid $68.00 for this and would like a refund for that amount. Please look into this and reply. Diane T.

I recently purchased a floral arrangement but mistakenly entered the wrong shipping address during checkout. Additionally, I utilized a Honey offer that required me to purchase a gift card from them to use as payment for the order. However, I couldn't find where to apply the Honey gift card during checkout, so I decided to cancel the order with the intention of rectifying the issues with customer service. I would like to proceed with ordering the flowers for delivery to my brother's address using the Honey gift card for payment. Unfortunately, I haven't been able to resolve this through the Groupon customer service team. I kindly request a callback to assist me in achieving this. Thank you for your anticipated help. - M. Sechler

Hello, last year I purchased a Groupon for the owner and manager of jfeom my son's program to jy skin, but due to Covid, they couldn't use it. They tried to make an appointment recently. The salon was very rude and even mentioned that since it was a Groupon offer, they would receive a limited service. This made them feel belittled. I would like to change the location and I feel it's unfair for them to offer deals that are not honored with the full service. Please cancel this and allow me to give them a better location, like Twinkle Lash on Richmond Road. My email is [redacted] Kindly consider looking at jy skin's customer reviews. Many mention how they mistreat Groupon customers. I am disappointed that Groupon continues to work with them.

Subject: Return Request for Groupon Purchase I am writing to request a return for the following item I purchased from Groupon Goods Global GmbH on November 26, [redacted], with Order Number [redacted]89. The box contains 22 charms and 2 bracelets with Swarovski® crystals in rose gold and silver. I am disappointed with the quality as the bracelet clasp does not hold well, and some charms appear to be of poor quality. Due to this, I have not been able to gift it as intended. I have been attempting to process the return for days, but have been unable to reach the customer service team either online or by phone. Could you please provide me with a return label so I can send the item back promptly? I am also waiting for another item from the same order: Groupon Goods Global GmbH Vibrating Egg with Remote Control in Light Blue or Pink - Vibrating Egg: Vibrating Egg/Light Blue Purchased on November 26, [redacted], with Order Number [redacted]99. Thank you, Diana G.

Hello, I found it challenging to reach your company. Last November, while browsing Groupon, I accidentally ended up purchasing a Marble Slab deal. I don't recall actually authorizing the purchase; however, I managed to cancel it promptly. Unfortunately, after clicking on another deal a few days later, I noticed an unintended purchase from your company, which I did not approve. I suspect there might have been a glitch or bug in the system. Although I have made successful purchases before, this particular one is not suitable for me. The coupon is now expired, and I would like to request a refund for the amount I paid. I appreciate your assistance in resolving this matter promptly.